Ford Focus Complaints

22,326 consumer complaints on file.

#11578466March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while his daughter was pulling out of the parking lot at an undisclosed speed, the check engine warning light and the low oil pressure warning light were illuminated. The contact's daughter pulled back into the parking lot. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt tensioner arm failure had caused the engine to fail. The dealer determined that the engine needed to be replaced and charged a repair fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578513March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump, resulting in damage to the engine and requiring a replacement engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578524March 20, 2024
FUEL/PROPULSION SYSTEM
previous recall 18V735000 that covered the fuel system was inadequate. my 2018 se is constantly displaying incorrect fuel levels, and it has multiple warnings regarding the fuel system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578296March 19, 2024
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The Transmission warning light was illuminated. The vehicle was taken to the local dealer, who diagnosed that the transmission control module(TCM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578326March 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578329March 19, 2024
POWER TRAIN, POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2018 Ford Focus. The contact stated while shifting in reverse(R), the vehicle failed to reverse as intended. The contact stated that her son jiggled the clutch but the vehicle failed to move as intended. The vehicle was taken to a dealer, where it was diagnosed that the clutch assembly, the cylinder assembly, the gasket retainer nut, the retainer bearing, the circlip-inner seal, the actuator clutch and bolts needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 59,566. The contact is requesting a refund of the $4,535.37 that she paid to have her son’s vehicle repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577967March 18, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that after starting the vehicle and shifting into drive(D), the vehicle was hesitating slightly and while shifting into the next gear, the vehicle was jerking. The contact stated that once the vehicle had been driven for more than 20 minutes, the vehicle stopped jerking into gear. The contact stated no warning light was illuminated. The contact stated that the failure was constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to Customer Satisfaction Programs: 14M02- Transmission control module extended warranty coverage (Power Train) and Customer Satisfaction Program: 19N08 - Transmission clutch shudder - transmission clutch warranty extension (Power Train). The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578004March 18, 2024
UNKNOWN OR OTHER
While driving car trying to stall in middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578020March 18, 2024
ENGINE
In Jan. 2022, my car wasn't running right and Sam Scism's Ford put a new engine in it which was covered at the time by an extended warranty. In March 0f 2024, I tried to start my car and it would not start. I had it towed to Scism's and again they said the engine was bad. My warranty was out and they said the warranty on the motor was also out. After doing some research I found that this is a problem with the Focus. I feel that this should be covered since we've already had an engine put in and it certainly should have lasted longer than two years. I would appreciate any assistance or advice you could give me on this situation. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578036March 18, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2017 Ford Focus. The contact stated on several occasions while the vehicle was in park(P) and being refueled, the vehicle shutoff unintendedly. Additionally, on other occasions, the vehicle failed to start. The check engine warning light was illuminated. The vehicle was taken to a dealer where the failure was not able to be diagnosed, but the contact signed an unknown document. The vehicle was taken to Jiffy Lube where it was determined that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578077March 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle began to jerk and hesitate, after which the vehicle lost significant motive power and was unable to accelerate above 60 MPH. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel sensor. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578096March 18, 2024
ENGINE
The engine failed while driving on a state highway. No one was hurt and the driver was able to get the car off the road. The only indication was the check engine light came on and the car lost all power. My local mechanic confirmed the issue being the oil pump drive belt tensioner arm broke and as a result the engine would need replacing. The engine was replaced with with a Ford remanufactured engine and the faulty engine returned to Ford for the core fee. Ford Focus' built between March 24, 2015 - May 4, 2018 are covered under NHTSA Recall No. : 23V-905, Manufacturer Recall No. : 23S64. The bulletin states 1.0L engines paired with 6F15 automatic transmissions. My car was built on March 19, 2015 with a standard transmission. It has the same engine as in the NHTSA and had the same issue with the 1.0L engines had.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578159March 18, 2024
POWER TRAIN
The automatic transmission lurches when shifting in any forward gear, most times will not shift at all past 15 mph (engine rpm will red-line), and will not engage the reverse gear at all. When attempting to drive the vehicle, a dashboard warning indicates that the transmission is overheating and the vehicle should be pulled over. The Transmission Control Module was replaced at a Ford dealership in 2020 due to inconsistent shifting of the transmission. Based on the build date of my vehicle, Ford is telling me that it is not covered under their current Customer Satisfaction Program 14M02 - Supplement #7. This program describes the very problem my vehicle is experiencing, as the dealership told me their diagnostics indicates the need to replace the TCM (again)!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577735March 16, 2024
ENGINE
The reverse transmission went out while driving, and the car has had routine maintenance. There were no warning lights or indicators and I am not able to drive my vehicle at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577608March 15, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving, the transmission was bucking and shuddering while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed that the clutch pack was improperly tensioned, and a clutch fork bearing needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577305March 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
UNKNOWN. I believe this vehicle's engine is also impacted by the recall campaign number 18V735000, even though the engine is a 2.0L L4. The same issues that are mentioned in the recall campaign occurred with this vehicle around the 60k milage and 120k milage mark. These issues seems to happen every 60k miles. I did report this same issue with this system with this vehicle when this happened when the milage hit around 60k. The engine check light did show up each time this happened and the vehicle would stall immediately, even while driving at interstate speeds of around 70mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577309March 14, 2024
ENGINE, SEAT BELTS
The coolant/antifreeze tank melts upon the returning coolant/antifreeze where the return line meets the tank due to the high temperature of the coolant/antifreeze and causes the coolant/antifreeze to spill onto the engine. This led to a high engine temperature increase warning and immediately made the vehicle to stall to prevent overheating of the engine. I already replaced the old tank with a new one. Also, the rear passenger seat belt began to fray and it makes it almost impossible to buckle up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577339March 14, 2024
ENGINE
Problem is with the engine. Three days it didn't start, then the fourth day start again. Few times it happened. Yesterday, during drive, while stopping on the signal, I felt two times that like engine is about to shutdown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577388March 14, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving approximately 15 MPH, the transmission suddenly malfunctioned and the vehicle would not accelerate forward. During the failure the "Transmission" and "Check Engine" warning lights were illuminated. The vehicle was towed to the local dealer who diagnosed that transmission module and transmission clutch were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577441March 14, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 15-20 MPH, the vehicle temporarily lost power before and after shifting into gear. Additionally, the transmission was skipping gears. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission dual clutch had failed and needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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