Ford Focus Complaints

22,326 consumer complaints on file.

#11486258September 25, 2022
POWER TRAIN, UNKNOWN OR OTHER
The clutch on the vehicle continues to fail. It has been replaced three times by a ford dealer. When taking off from a stopped position the vehicle makes a grinding noise and shudders when switching from first to second gear(Around 16mph). The shudders can be slight or aggressive enough that it shakes the entire car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486177September 24, 2022
VEHICLE SPEED CONTROL
transmission control module faulted out. In 2018 a recall for the dual powershift clutch was repaired, now the TCM faulted out in the car while i was driving, i had an infant in the car and it died in the middle of a busy highway almost causing us to crash! I had to be towed, I called ford motor company to be told it was not under recall, only to find out that in fact it is, and their in a lawsuit currently for these problems. I work 2 jobs, Latham ford refused to even look at my vehicle for 2 months, i work, i cannot go without a car. The tcm is currently on a national backorder for thousands of people. I had no means of transportation for an entire month, it cost me hundreds of dollars for taxis and ubers. I found a replacement part on my own and had it installed yesterday. the manufacturer stated in the description, that the part was already programmed, it was not. It was misrepresented, and it cost me an extra $400.00 to have it programmed, and also the software needed to be updated to clear error codes in the tcm for it to be relearned. So far im out about 2 thousand dollars for a known manufacturing issue that could have ended FATAL. I want to be reimbursed for every dime i spent, and the inconvienience! I have reciepts for the part and labor! I will never buy a FORD product again after this. I could have died, along with my passenger. something needs to be done!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486189September 24, 2022
POWER TRAIN
I purchased my 2014 Ford Focus in 2018. I drove it very little between 2020-2021 due to Covid and being furloughed. Once back to regular driving the car was shuttering and in July 2022 the clutch and TCM failed. At first the dealer denied it had anything to do with the transmission or settlement from ford. I had to file an intent to arbitrate just to get it fixed under the warranty. The TCM was on on indefinite back order and I was told it could be up to a year. I filed for arbitration trying to get a repurchase using the Magnuson moss the federal emission and design defect, and the consumer fraud act. I was denied because of the class action lawsuit. Ford refuses to honor their own warranty and the federal warranty because of this lawsuit. The suit was filed prior to my purchasing the vehicle as was the opt out. I am not involved w that lawsuit and should not be held to its terms. It’s terms benefit ford. The TCM warranty was extended to 10 years by Ford in 2015 2 years before the lawsuit. I filed a complaint w the EPA and miraculously Ford found a TCM and repaired it in one day. My car sat for months. It still shutters and has lost power in the 3 weeks that I have had it back. Mooresville Ford where the car was repaired refuses to give me an invoice or any information on any additional warranty on the replacement parts. This car is a danger and threat! The fact that u allowed ford to get away w this is disgusting. Ford claims that ur car has to fail 3 times before a repurchase. So your telling me that while driving, usually on the highway, at over 65 mph my car has to lose power and I have to navigate it to the right with my steering and brakes that should hopefully work before I can get a repurchase?! Under Magnuson moss and the EPA warranty I’m eligible for a repurchase. The car is not safe and I could not resell it to anyone in good conscience knowing that it will fail again. The replacement parts are the same defective parts that u allow them to use
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485959September 23, 2022
POWER TRAIN
while driving the car stalls and sometimes will not switch gears. have taken it in twice and they do not repair the clutch on the transmission. they only reprogram the car. took it in a couple years ago and they did not replace it. took it in a couple weeks ago and they reprogrammed it again and charged me 170 dollars at d patrick ford in evansville. said it was past the mileage for warranty. niw i am going to have to take it in a third time when they should have fixed it the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485981September 23, 2022
POWER TRAIN
The car would not go out of first gear when driving it home and put my son in a dangerous position on the road. We had to have it towed to the dealership(Hiller Ford) from our house. It was determined that it was the TCM (transmission control module) needed replacing and the car thinks it is in gear so it would then not even start. It is undrivable. This is a known problem by Ford and they did a customer satisfaction 10 year extended coverage if something happened which expired on our car 7/2/2022. The TCM is on back order with some stating they have been waiting 6 months and still not arrived. We bought the car used from a Ford dealership with a certified pre-owned warranty. We never received anything from Ford regarding this issue and it was never recalled. There was a class action lawsuit but we did not receive any information from Ford on this. I talked to Ford and they opened a case, but said there was no recourse. The dealership also told me that they have had cars with the TCM replaced that failed again and required further transmission work. There were no warning messages or problems prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486076September 23, 2022
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Vehicle will loose power and ac as if the gears are slipping causing a sudden reduced speed. The transmission warnings will also light up stating transmission overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486091September 23, 2022
UNKNOWN OR OTHER
Lost power while driving on highway. Ford dealership identified problem with TCM. Car has not been repaired at this time. Waiting for back ordered TCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486099September 23, 2022
STEERING
Power steering stopped working while driving at 65 miles per hour and wheel locked almost causing an accident. Power steering malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485643September 21, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while her daughter was driving at an unknown speed, the steering wheel started to vibrate increased while accelerating. The contact stated that steering wheel continued to vibrate abnormally while decelerating. The contact stated that no warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was related to the transmission shudder. The independent mechanic informed the contact to take the vehicle to a local dealer for an accurate diagnostic test and to contact the manufacturer for assistance. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485711September 21, 2022
POWER TRAIN
I enjoy driving my 2017 Ford Focus, but the glaring negative against my vehicle is the transmission. Once per year I find myself at a dealership because my Focus starts to shudder after acceleration from a full stop. This phenomena shakes the vehicle, alerting everyone inside that something is wrong. No warning lights appear on the dash from discovery of the problem until servicing. Once the shuddering starts happening, it will happen more and more frequently until it cannot be ignored and the vehicle needs to be fixed. I don't haul trailers. There are not that many miles on the Focus (under 60,000). I've even adjusted my driving habits to change speeds as gradually as possible so as to not put any undue strain on the transmission. Nevertheless, the problem keeps reoccurring and I keep having to lean on the existing powertrain warranty to get rid of the problem... temporarily. Within a year, it always comes back. This year is no different. I am currently trying to get the Focus serviced once more before my "60,000 mile/5 year" powertrain warranty expires on October 3rd, 2022. This issue is forcing me to consider selling a car in wonderful condition because I can't afford to replace clutch arrays out of pocket every year. The alternative is to forgo the servicing and roll the dice with a spotty transmission. I dare say that can't last. I've talked numerous times with people at the dealership. Everyone I have spoken with acknowledges that this is a known issue with the 2017's. Prior vehicle years have been recalled for transmission troubles. How is the 2017 Focus any different? How hasn't a recall been started already? I'm attaching the service records from the dealerships. Ford Customer Care directed me to the NHTSA, but nothing more. I am hoping someone can help me to either extend this warranty with Ford (at no additional cost to me for a manufacturer defect) or get the need for a recall acknowledged by Ford. Thank you and God bless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485737September 21, 2022
FUEL/PROPULSION SYSTEM
Purge valve failure causing stalling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485490September 20, 2022
WHEELS
Could not get tires rotated due to "swollen"lug nuts. Also the tool to fix a flat tire will no longer fit the lug nuts due to the swelling of the lug nuts. I feel like this is a very serious safety issue and we, the owners should not have the burden of having this situation fixed!! Please help!! Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485496September 20, 2022
POWER TRAIN
2017 Ford Focus, continuous transmission problems. I have had the clutch and transmission control replaced 2 times already under factory wannary. It is just outside of the powertrain warranty and now the dealer is telling me it needs to be replaced again. It has 41,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485506September 20, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 55 MPH, the vehicle decelerated and downshifted independently. The contact stated that the shift action warning light was illuminated. The contact was able to park the vehicle safely and after 5 minutes the vehicle was restarted and driven to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 67,821.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485178September 19, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would jerk, shudder or hesitate while depressing the accelerator pedal. The contact also stated that the check engine warning light illuminated and the transmission service message was displayed. The vehicle was initially taken to an independent mechanic who diagnosed the vehicle with transmission failure and referred him to a dealer for assistance. The dealer was also notified of the failure and provided an estimate for the repair. The manufacturer was notified of the failure and informed him that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485212September 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2018 Ford Focus. The contact stated while stopped at a traffic light, the vehicle failed to accelerate. The contact stated she depressed the accelerator pedal harder than usual and the vehicle jerked and accelerated abruptly. The contact stated that on another occasion there was an abnormal sound while shifting gear. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the transmission and clutches needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle warranty had expired. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485236September 19, 2022
FUEL/PROPULSION SYSTEM
Stalling out repeatedly while driving since I have purchased the car. No issues being read on any code readers. Has happened 12 times in 2 years. Plenty of fuel. Replaced battery even when battery was okay. And has been towed to dealership multiple times. No reason given. No warning lights at all. Now finally I have been given a code after 2 years that there is a very small evap leak. Which the repair shop has informed me is a common issue with this car. Because of this. My car risks stalling out even while driving down the highway when I have plenty of fuel in the tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485138September 19, 2022
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
Transmission over heating stop safely light comes on transmission hot stop wait 5 second I do the restart of the transmission and it keeps doing it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485053September 18, 2022
FUEL/PROPULSION SYSTEM
Fuel pump system is causing the car to intermittently stall out in any gear (manual transmission). This symptom has caused my car to stall while driving in traffic leading to loss of acceleration control and total engine stall. I live in constant fear that i will be in another accident due to completely random engine stall. I feel my safety is at risk while continuing to drive this vehicle, and will continue to look for a different safer vehicle. All other ford engines put in this year and model have this recall already in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485071September 18, 2022
FUEL/PROPULSION SYSTEM
Faulty canister purge valve caused vehicle to stall and shut down while driving on public roads. Canister purge valve is also causing check engine code P0420. Catalytic converter is also giving out while operating causing a lot of white smoke from the exhaust and catalytic converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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