Ford Focus Complaints

22,326 consumer complaints on file.

#11488313October 7, 2022
POWER TRAIN
The contact's granddaughter owns a 2016 Ford Focus. The contact stated while driving approximately 45-50 MPH, the transmission started slipping and the vehicle lost motive power. The contact veered to the side of the road for a moment and then resumed driving however, the failure reoccurred several times while driving. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in an unknown extended warranty program for the transmission. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 38,464.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488166October 6, 2022
ENGINE
The contact leased a 2016 Ford Focus. The contact stated that on numerous occasions while driving, the vehicle intermittently lunged forward and hesitated. The contact then stated that while the brake pedal was depressed, the engine revved, the RPM’s increased and the wheels started to spin without the accelerator pedal being depressed. No warning light was illuminated. Additionally, the contact stated that prior to the failure, a software update was performed on the vehicle. The contact inquired from the dealer if there were any recalls on the vehicle and was informed that they would be in contact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488180October 6, 2022
POWER TRAIN
The contact' mother owns a 2014 Ford Focus. The contact stated that while his mother was driving approximately 45 MPH, the brake was depressed to slow for traffic and the vehicle started shuddering and hesitating. The contact stated that the check engine and check transmission warning lights were illuminated. The contact's mother was able to drive the vehicle back to her residence however, the vehicle failed to exceed 10 MPH. The contact stated that his mother contacted an independent mechanic who went to the residence to diagnose the vehicle. The independent mechanic determined that the transmission release fork and clutch assembly needed to be replaced. The vehicle had not been repaired. The contact stated that his mother related the failure to an unknown Manufacturer Satisfaction Program that replaced the transmission release fork and clutch assembly twice by a dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488192October 6, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking, hesitating, and the transmission failed to shift properly. Additionally, the vehicle occasionally stalled and could not immediately be shifted to park(P) or drive(D). The contact stated that occasionally after refueling, the vehicle would not immediately restart. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 18V169000 (Power Train). The failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487978October 5, 2022
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 40 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to the residence where an independent mechanic checked the engine and confirmed that the oil level was not low. The vehicle was then towed to the dealer where it was diagnosed with low oil pressure and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488106October 5, 2022
POWER TRAIN
Transmission overheating, jerking, hesitant and lost gear while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487886October 4, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle made a loud squealing sound. Additionally, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487889October 4, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that after starting the vehicle and shifting to drive(D) the vehicle would shudder and slip out of gear. The contact stated that the failure also occurred while driving uphill approximately 30 MPH, the vehicle started to shudder and slipped out of gear with the vehicle rolling backwards. The contact stated no warning light was illuminated. Additionally, the contact stated that on another occasion after the vehicle started shuddering, the vehicle remained stuck in first gear and the vehicle failed to exceed 10 MPH. The contact had the vehicle towed to a dealer where it was diagnosed and determined that a fork inside the transmission and many clutches needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487894October 4, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE
The contact owns a 2014 Ford Focus. The contact stated that on numerous occasions while shifted into reverse(R), the vehicle failed to respond. The contact also stated that while shifted into reverse(R), the RPM increased and the engine revved while the brake pedal was depressed. No warning light was illuminated. The vehicle was taken to an AutoZone where it was placed on a diagnostic machine and produced codes: P090C, U0100-00, U3003-17, U3003-16, U0101-00, U0401-00. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487897October 4, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that after refueling the vehicle, while driving 40 MPH, the vehicle stalled and lost motive power. The contact was able to restart the vehicle and the vehicle operated normally. The vehicle was taken to the dealer and the contact was informed that the carbon canister and the fuel tank needed to be replaced. The contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the vehicle had been previously repaired under the recall. The contact was informed that the vehicle would be repaired out of pocket. The vehicle was not repaired. The manufacturer was contacted and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487900October 4, 2022
POWER TRAIN
The automatic transmission control module has malfunctioned. When the car is stopped and the accelerator is pressed, the car will stall and jolt forward. This is an extreme safety risk as it could cause an accident and could be a life or death situation. The problem has been confirmed and diagnosed by a dealer. The vehicle was inspected by the manufacture company . The check engine light appeared as the vehicle was being given to the dealership for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487638October 3, 2022
POWER TRAIN
Like me and countless others, the transmission shutters at low speed causing a safety issue, apparently people have been having this issue even out the door when their cars had 100 miles on them, I just got mine and it has this issue, I'm gonna go see how much it is to get fixed but I'd like it if I didnt have to pay since so many others are also having this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487642October 3, 2022
ELECTRICAL SYSTEM:HORN
Horn stopped working three times. Was replaced by a certified mechanic both times and once again horn stopped working. Horn is getting wet because of its placement from what the mechanic he also said it’s a safety issue that does needs to recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487367October 1, 2022
POWER TRAIN
I hit 75,000 miles in my Focus. Got routined maintenance. Having issues with the transmission. While driving the car it skips from 1st to 3rd, it will not reverse, and I have to get it jump started half the time. Haven’t been able to drive my car since 05/2022. Ford acknowledged my recall but the VIN number isn’t the same, so they aren’t willing to help out much. The amount of money it’s going to take to fix this car will not be worth it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487229September 30, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated indicating not to drive the vehicle. The contact stated that she was able to maneuver the vehicle off the road. The contact then notified her son and the vehicle was taken to the dealer where it was diagnosed that the TCM failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that parts were on back order and the contact was provided a case number. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487327September 30, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that on numerous occasions the transmission warning light intermittently illuminated. The contact then stated that on multiple occasions while making a right turn, she heard a bumping noise. The vehicle was first taken to an auto shop however, the vehicle was then taken to the dealer where it was diagnosed and produced code: P073S:006C stating that the engine failed to engage in gear one and the dual clutch module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there was no extended warranty on the vehicle and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487038September 29, 2022
STEERING
A warning saying steering assist failure appeared after which I couldn't turn the wheel more than 10 to 15 ° in either direction. I pulled over on the shoulder and 30 minutes later, the check message had disappeared the steering worked fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487088September 29, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while at a stop light and attempting to accelerate, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer and the dual clutch was replaced; however, the failure continued and the dual clutch was replaced several times. The manufacturer was contacted and but offered no assistance. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487091September 29, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping and failed to recognize the intended gear. The failure nearly caused a collision. The vehicle was towed to the residence and was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487132September 29, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT:ACTUATORS
The contact owns a 2015 Ford Focus. The contact stated while driving 67 MPH, the vehicle would no longer accelerate and instead decelerated to 30 MPH. Additionally, the transmission failed to shift as designed. The check engine warning light illuminated and the vehicle was overheating. The contact stated she was almost struck by an oncoming truck but was able to pull over safely and waited until the vehicle cooled down. The vehicle was then driven to the residence. The vehicle was taken to the dealer and the dual clutch was replaced; however, the failure persisted. The vehicle was taken to the dealer to be diagnosed and the mechanic stated that the actuator needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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