Ford Focus Complaints

22,326 consumer complaints on file.

#11490673October 24, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was then taken to a local dealer who confirmed there was no associated recall under the VIN. The dealer informed the contact that the parts were on back order. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490405October 22, 2022
UNKNOWN OR OTHER
When I start to go it lags, doesn't want to go like it gets stuck in gear. No it has not been seen by dealer but other cars the same as mine has had recalls due to the same issue. No warning lights or signal lights come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490441October 22, 2022
POWER TRAIN
While driving on city streets (25-35mph) with consistent pressure to gas pedal, the engine revved with RPMs spiking while the car slowed down. Check engine light came on. The car was taken to a local mechanic who cleared the check engine light but did not otherwise intervene--they said it was a transmission error code and referred me to a transmission specialist. The car drove normally again after that. Transmission shop gave me the error codes for transmission (P090C-00), Body Control Module (B10D7-81 & B10D7-94), Tire Pressure Monitor (B10D7-81 & B10D7-94) and OBDII Codes (P090C). This is the second time this has happened to this particular car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490282October 21, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 15 MPH, the vehicle started shaking and vibrating. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The manufacturer was contacted and stated that the VIN was not under recall. The vehicle was not repaired. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490319October 21, 2022
ELECTRICAL SYSTEM
Ignition cylinder fails, leaving drivers stranded. Ford Focus online forums are plastered with numerous complaints about the focus ignition lock cylinder failure, and there are youtube videos showing how to repair it with tape or rigging a bypass push button ignition switch, but FORD should be fixing these issues so people are not stranded. Issue does not happen when driving, and only happens when key is off, and attempting to crank the car. Several people have complained about 500 dollar repairs that only last a few months before issue returns, and ford is very aware, but there are no recalls for the defect. I suppose a car that wont start is not considered dangerous, in itself, but the "hacks and fixes" for the issue can potentially be, and I think this deserves extreme scrutiny, as it affects several ford year models. drivers can suddenly be stranded miles from home and stuck with expensive repair costs that can render them without any transportation at all with no means of resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490151October 20, 2022
POWER TRAIN
Transmission slipping, stalling, jerking.needs a clutch pack and some other stuff. One of the codes said transmission friction element "A" stuck on. This is a 2017 model the 2012-2016 ford focuses was recalled the Fords DSPS power shift transmission. The they installed the exact same transmission in the 2017-18 models even though they had lawsuits/recalls. But the 2017 are having the same issues and won't fix the issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490176October 20, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at low speeds, the transmission failed to shift as designed. The contact stated that whenever the vehicle was shifted into gear, the vehicle failed to respond as needed. No warning light was illuminated. The vehicle was taken to the dealer for routine maintenance but was diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490186October 20, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle shuddered. There was no warning light illuminated. The vehicle was taken to the dealer where the transmission clutch was replaced under an unknown recall. However, the contact stated while driving 45 MPH 6-months later, the vehicle downshifted to first gear independently. The contact was unable to veer to the side of the road. The contact turned off and restarted the vehicle. The contact shifted from park(P) to drive (D); however, the transmission remained stuck in first gear and the vehicle would not exceed 10 MPH while driving. The contact was able to drive back to his residence. The vehicle was towed to the dealer where it was diagnosed that the transmission control module (TCM) had failed and needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the parts were on back order. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490205October 20, 2022
ENGINE, FUEL/PROPULSION SYSTEM
I am getting a check engine light. P01450 which is the Stuck canister purge valve issue. NHTSA Campaign number 18V735000. Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system. Dealer said my Ford was not part of recall. Ford Recall number is 18S32. Can you assist with this? It's my son's car and needs it for college. Want to make sure it is safe. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489930October 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2016 Ford Focus. The contact stated that the dealer previously replaced the clutch twice; however, the failure recurred while driving at an undisclosed speed. The vehicle was shaking and hesitated to accelerate. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder/Transmission Clutch Warranty Extension) however, the VIN was not included. The failure mileage was approximately 36,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489972October 19, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would not immediately start-up. The contact stated that several attempts were needed to restart the vehicle. The vehicle would idle rough after start-up. The contact would depress the accelerator while the vehicle was in park(P) and rev the engine to 3,000 RPM before the vehicle would operate normally. The contact stated no warning lights were illuminated. The contact stated that the failure to start up after fueling was intermittent; however, the failure occurred more frequently. The contact stated that while starting the vehicle he had to depress the accelerator pedal down for a minute or two and take several attempts to start the vehicle. The contact had taken the vehicle to a local dealer who diagnosed that the canister purge valve needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490057October 19, 2022
FUEL/PROPULSION SYSTEM
Purge Valve became stuck closed which caused fuel vapors to become trapped in the fuel tank. Fuel tank collapsed inward. This is a common occurrence with 2012-2018 Ford Focus models but my vehicle was not covered under a recall warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489751October 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2015 Ford Focus. The contact stated that the dealer previously replaced the TCM; however, the failure recurred while driving at an undisclosed speed, and the transmission failed to shift into the intended gear. Additionally, the vehicle would not accelerate above 20 MPH. The vehicle was taken to the dealer where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489764October 18, 2022
POWER TRAIN
In May 2022, I was stopped at a stoplight when it turned green, I pushed the accelerator but my car did not move forward. The engine revved but it seemed to not automatically shift into gear and accelerate. This caused me to hold up traffic and put myself and others at risk by not accelerating as anticipated or expected. Since then, the dealer has confirmed that the transmission control module is faulty. I believe this is the 4th time I have had a transmission related issue (either the control module or the clutch) since I purchased this car. Prior to this event, there were no warning lights that the transmission was about to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489791October 18, 2022
ENGINE
The contact owns a 2012 Ford Focus. The contact stated while driving at undisclosed speed, the vehicle would not accelerate and the vehicle started to shake, causing the vehicle to stall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489821October 18, 2022
POWER TRAIN
I purchased a 2013 Ford Focus in the spring of 2020. I have taken my car to the dealership three times (it's about to be a fourth time) for the same Transmission Control Module issue. They keep replacing the part because it is recalled, and each time the new module stops working after roughly 5,000 miles. Today is the fourth time it has malfunctioned. The car shudders and jumps when I downshift at stoplights, and it will not shift to fourth gear to drive at acceptable speeds on the highway to my job. The car never shifts well, but this is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489853October 18, 2022
POWER TRAIN
I recently became the owner of this car as my dad had it for the past 5 years. My dad previously inquired about the car shuddering/vibrating when accelerating at times (in 2021) and the dealership was either unaware or dishonest in replying that it just had to do with way the plastic protecting the bottom of the car rattles. We did not know about the Ford nationwide settlement for 2012-2016 Ford Focuses at the time or that others were having similar preliminary issues with the transmission/clutch so we continued to use the car thinking it was just a normal issue with no safety problems. I went for my regularly scheduled oil & filter change at the Koons Silver Spring Ford dealership (Maryland) on Tuesday 10/11. They also completed a complimentary 27 point inspection and told me my car was fine except for a small coolant leak I should get fixed within the year. The next day, my car struggled to accelerate after stopping at a red light. This was an intersection where the speed limit was 35 mph and the most I could go was 15 mph with a lot of effort from my car. My rpm meter kept fluctuating from 1 to 4 even if I wasn't stepping on the accelerator. I turned on my safety blinkers to inform other cars that I was having issues and my car eventually came to a complete stop. I had to call for help and put the car in neutral in order to get it to my parking garage. This could have been a very dangerous situation if I was on the highway. The dealership is about 20 minutes from my place so the next morning I went to local mechanics that helped me to read the CEL codes. I have provided a picture of the codes. They are all TCM-clutch related errors. My car very unexpectedly stopped functioning and the dealership/corporate says I'm not covered by the Ford customer satisfaction action that was supposed to fix the TCM issues for free. Please help me as I cannot afford to fix my car at this time with such an unexpected issue at only 38,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489584October 17, 2022
UNKNOWN OR OTHER
Shortly after fueling my car, it will start to act like it’s going to stall. Sometimes it stalls completely, other times I am able to accelerate the problem away. My car runs very loud, shaky, and rough. A few days ago, it stalled without any notice, and i wasn’t able to restart it. I had to have it towed to the mechanic. They are saying it could need a new fuel pump, but with the low mileage on my car no one can understand why that component of my car would be failing already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489608October 17, 2022
POWER TRAIN
The contact's son owns a 2016 Ford Focus. The contact stated that while her son was driving 60 MPH, the vehicle started jerking. The accelerator pedal was depressed but the vehicle failed to respond. The message "Transmission Fault. Stop. Pull Over" was displayed. The contact's son exited the freeway and veered to the side of the road. The contact stated that she met her son on the side of the road. An independent mechanic was contacted and advised the contact to restart and drive the vehicle to their location in the event the warning message was no longer displayed. The contact was able to drive the vehicle to the independent mechanic who then referred her to the dealer. The vehicle was towed to the dealer where the failure was diagnosed as transmission friction element failure. The dealer diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489642October 17, 2022
POWER TRAIN
The transmission is not functioning properly. The vehicle experiences jerking, slipping, bucking, sudden and/or delayed acceleration, and transmission failure. There is a check engine light and a transmission failure warning sign that comes on. This is a safety hazard as the car does not accelerate reliably and will temporarily stall in the middle of intersections, highways, onramps, etc. I talked to several mechanics who say that this is likely due to a PCM issue. I brought it to a Ford dealership to check into, but they could not run a diagnostics test because there was no recall associated with my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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