Ford Focus Complaints

22,326 consumer complaints on file.

#11504370January 30, 2023
BACK OVER PREVENTION: WARNINGS
back-up camera fails intermitadey, about 70% of the time. Failure of the camera increases risk to pedestrians and rear cross traffic. Independant service center confirms the failure and thinks this should be a recall. There are no warning lamps when the camera fails. The problem started in 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504387January 30, 2023
POWER TRAIN, ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
The contact owns a 2018 Ford Focus. The contact stated that after starting the vehicle, the transmission experienced rough shifting while the vehicle jumped, and the engine revved loudly. The transmission fault message was displayed. Additionally, the fuel gauge level was inaccurate. The vehicle was taken to the dealer, where it was diagnosed that the transmission control unit (TCU) needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 73,474.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504421January 30, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lunged forward. Additionally, while driving the vehicle lost motive power and the check engine warning light illuminated. The vehicle was towed to the residence. The vehicle was diagnosed by Auto Zone with transmission control module failure. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to file complaint with the NHTSA Hotline. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504475January 30, 2023
ELECTRICAL SYSTEM
I am having issue out of my engine harness I have shorts all in my harness and am only at 100k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504531January 30, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 25 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the gear shift actuators needed to be replaced. The vehicle was repaired; however, the failure had reoccurred. The vehicle was towed back to the independent mechanic, where it was diagnosed that the transmission control module and transmission clutch needed to be replaced. The contact was advised to have the repairs completed with a local dealer and that there were two customer satisfaction programs that the vehicle was subjected to. The vehicle was then towed to a local dealer, where the contact was made aware that the Ford Campaign Number: 19N08 (Transmission Clutch) had expired. The vehicle remained at the dealer awaiting the repairs. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was 84,373.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504574January 30, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
I was driving home from work and the transmission just stopped shifting completely and I almost was Tboned in the street because of this my husband had to push the car out of the road so i contacted the ford dealer here because there was a recall on my transmission for that very thing and they said that they dont have to fix it unless i pay for it because it has 160,000 miles on it nevermind the fact that i just got the car less than 3 months ago . I am really upset and considering calling the media in an my attorney
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504580January 30, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
I found the ac compressor clutch hub plate in my driveway detached from my vehicle somehow...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504254January 29, 2023
ENGINE
There is a CSP recall on shudder clutch. The car shudders to the extreme and sometimes doesn't shift into second or third gear for 2-3 seconds nearly causing accidents while merging onto highways several times. I contacted I have taken it to the Ford dealership 3 times and called Ford and now want to acknowledge that that is the problem, but unfortunately the warranty has expired. I have been dealing with this for two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504190January 28, 2023
UNKNOWN OR OTHER, POWER TRAIN
Transmission, there is a recall on the computer mounted outside the trans, we were never told there was a recall on it. Started making a loud noise and had trouble going onto reverse. Made appt. to take to dealer and day before went to fuel up and trans. went. AA A towed it to dealer and were told clutches in trans were computer controlled and were bad. Given estimate of $8000. to replace. Check complaints on this model and from 2011 and on there is a major transmission problem It should have a recall on the entire trans. My husband is 83 and fortunately he was stopped when this happened. Had he been driving it would have been bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503978January 27, 2023
POWER TRAIN
The transmission shudder is so significant that I cannot merge onto streets (city speeds or highway speeds) without causing traffic to slow down. There is a significant delay between the gear disengaging and the next gear engaging, all while shutter with sounds that feel like the car is falling apart. It started years ago, and it continues to this day. It continues to get worse and we are unable to sell this vehicle due to the safety concerns. No warning lights/check engine lights are illuminated on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504024January 27, 2023
STEERING, POWER TRAIN
The transmission started failing in 2020 and part of it was repaired on a recall and part we had to pay out of pocket. The entire steering rack failed in July of 2022 requiring replacement. Reports suggest this is a known issue yet Ford offered nothing. Now the transmission is slipping and failing again less than two years since being repaired by Ford. This is a critical safety issue and they can't diagnose the car for 4-6 weeks and are offering no rental assistance for a known factory defect. These cars are dangerous and the fact that Ford won't do anything to jump on the problem when it happens means more liability for the drivers of these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504059January 27, 2023
STRUCTURE:BODY
Was told parts still backoreded. Door latches present safety hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504084January 27, 2023
POWER TRAIN
TCM failed. Repair under recall warranty. Part indefinitely on backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503827January 26, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while the vehicle was stationary at a traffic light and depressing the accelerator pedal, the vehicle started jerking and shuddering. The contact stated no warning light was illuminated. The contact continued to experience the failure while driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the manual clutch and transmission pressure plate to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle a second time to the local dealer in August of 2018, where it was diagnosed with needing the manual clutch and transmission pressure plate to be replaced for the second time. The vehicle was repaired but continued to experience the failure. The contact took the vehicle for the third time to the local dealer on November 15, 2019, where it was diagnosed with needing the clutch assembly to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to an independent mechanic and was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The contact took the vehicle back to the local dealer on January 26, 2023 and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 46,718.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503584January 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE
While driving at normal speed of approximately 40 mph in Raleigh, NC, the check engine warning light illuminated. I took the vehicle to AutoZone where a diagnostic test was performed and produced code: P0456 indicating (Evaporative Emission System) by process of elimination (starting at the basics such as gas cap) it is the purge valve that failed and needs to be replaced. Additionally, the dealer and the manufacturer were notified of the failure and I was informed that the VIN was not included in a recall. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503618January 25, 2023
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while her son was driving approximately 45 MPH, he depressed the accelerator pedal however, the vehicle failed to respond. The driver attempted to depress the brake pedal, but the brake pedal was rigid and was unable to properly stop the vehicle. The contact stated several unknown warning lights were illuminated intermittently. The driver used the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503655January 25, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and the transmission inadvertently downshifted. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The transmission was replaced; however, the failure recurred. The transmission was replaced twice after the first failure. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503689January 25, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was jerking and then lost motive power. Several unknown warning lights were illuminated, and the transmission fault message was displayed. The contact was able to restart the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the TCM and transmission shift forks A and B needed to be replaced; however, the replacement parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The failure mileage was 38,693.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503693January 25, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated while driving 25-35 MPH, the accelerator pedal was depressed but the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The contact diagnosed the vehicle with purge valve failure by using an OBD reader. The dealer and the manufacturer were notified of the failure and informed the contact that that the vehicle could not be repaired under an unknown Ford Service Campaign that expired. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503702January 25, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving from a complete stop, the vehicle shuddered and hesitated to respond. Additionally, the contact stated that the failure occurred while accelerating from low speed. There was no warning light illuminated. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch had failed. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 19N08 because the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 47,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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