Ford Focus Complaints

22,326 consumer complaints on file.

#11505903February 6, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while attempting to accelerate from a stop light, the vehicle failed to accelerate properly with the transmission warning light illuminated. The vehicle was taken to the dealer, and the contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 18V845000 (Power Train) and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505908February 6, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 30 MPH and approaching a stop light, the vehicle would not accelerate as needed, with the checking engine warning light illuminated. The contact was able to drive the vehicle home. The vehicle was taken to an impendent mechanic, and the mechanic stated that the powertrain control module needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was contacted and stated that the warranty on the vehicle was expired. The failure mileage was 79,498.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505733February 6, 2023
STEERING
The steering assist went out at approximately 27000 miles without any warning. I was heading out to work and the steering locked up and I had to manually turn the wheel but I needed a lot of strength to get it to turn. The vehicle went to a mechanic to be diagnosed, and I was told the steering rack and pinion had failed and needs replacing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505755February 6, 2023
STRUCTURE:BODY
Vehicle has a recall for Rear Door Latches. I have attempted to take the vehicle to 2 different Cloninger Ford in Hickory and Cloninger Ford in Valdese. Both dealerships claim they can not do the recall due to parts. I would like to know what steps do I need to take to get my vehicle repaired for this recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505765February 6, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, POWER TRAIN
The transmission is going out, they’ve replaced it and it’s still a bad transmission. Having a bad transmission could cause the car to shut off in the middle of the road causing an accident. My engine is constantly overheating, my car gives me warnings to stop the car because of overheating. I can’t even drive on the expressway because i’m scared my car is going to blow up or something. The electrical inside the car does not work, i can’t unlock the doors on the driver side but on the passenger side i can. The sunshade blocking thing you pull down lights don’t come on, nothing about the car really works. The car jerks when driving like it’s about to shut off in the middle of the road, that’s a safety defect or whatever you wanna call it. The car makes a ticking noise when you start it up and OH the idle, let me tell you about the idling of this car. I could be driving 25-35 MPH and the car idles up to 5! literally, it’s unsafe! I have to use my flash light at night when getting things out my car, getting my baby brother out of the car. it don’t make sense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505851February 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would not immediately start-up with the check engine warning light illuminated. The contact stated that the vehicle was stalling while driving at various speeds. The vehicle was taken to a dealer and the vehicle was serviced under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). Despite the repair, the failure recurred with the check engine warning light illuminated. The vehicle was taken back to the dealer where a diagnostic test indicated that the purge valve was defective. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 150,000. The contact stated that they assumed the dealer fixed the issue under the recall. Instead, after picking up the vehicle and driving away, the failure occurred. The contact tried to take it right back to the dealership but was told that a diagnostic test would have to be performed. The test results showed that the purge valve was faulty and needed replacement, the contact refused repair. The recall for this issue has been closed and cannot be reopened to repair the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505852February 6, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2018 Ford Focus. The contact stated she noticed the vehicle was not shifting correctly while driving. There was no warning light illuminated. The vehicle was taken to the dealer and the clutch was replaced, but the failure recurred several times. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 88.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505331February 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle does not start after filling tank with gas. We have to keep 1/2 tank at all times and leave the engine running when filling up. You can feel the engine sputter as it fills. Check engine light gives code P1450 "unable to bleed up fuel tank vacuum." I believe it falls under the recall 18V735000 but my Vin doesn't pull up any recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505352February 3, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled without warning. The transmission warning light then became illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the TCM failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was towed back to the dealer where it was diagnosed that the TCM and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,247.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505401February 3, 2023
ENGINE
Transmission failed. Yes it is available for inspection upon request. The car was in a stalled out mode. Unable to drive the vehicle. No warning lights, symptoms or messages. Simply got in the car at the store and put it in gear car would not go forward or backwards. The motor would only raise as if the vehicle was in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505432February 3, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while her grandson was driving 30 MPH, the vehicle stalled. The contact stated that the check engine warning light was illuminated intermittently. The driver stated that after 20 minutes the vehicle restarted. The contact took the vehicle to the local dealer and was informed that the failure was associated with NHTSA Campaign Number: 22V413000 (Power Train). The dealer completed the recall repair, but the vehicle continued to experience failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing an unknown module to be replaced. The dealer stated that the repair part was on backorder and the vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505165February 2, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact also stated that the vehicle would fail to start up after multiple attempts with the "transmission fault, service transmission now," message displayed on the instrument panel. The dealer was notified about the failure and the contact was informed that there were no recalls on the VIN. The manufacturer was not made aware of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle had yet to be repaired. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505272February 2, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 10 MPH and turning left at a traffic signal, the vehicle started shuddering and almost stalled. The contact depressed the accelerator pedal to get out of the way of oncoming traffic. The contact stated that the vehicle hesitated and then lunged through the turn. The contact stated no warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had been advised by the manufacturer that there had been a Customer Satisfaction Program Number: 19N08 (Transmission Clutch Shudder) and that the vehicle was past the Warranty Extension period and not eligible for repair. The failure mileage was 126,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504982February 1, 2023
POWER TRAIN
My 16 year old daughter was driving this 2014 Ford Focus on the expressway in June of 2022 when the car lost power and would not excelerate. The car became inoperable and was shaking. There was no prior warning to indicate there was a problem with the vehicle and the vehicle has approx 79,000 miles. The vehicle was taken to the dealership where we had purchased a warranty but due to a warranty through Ford that existed due to a major problem with the transmission and wiring harness, Ford was to cover this repair. Today is February 1, 2023 the car is still sitting waiting for repair. We have been told there are no after market parts and Ford through numerous phone calls has advised they do not have the part to fix the transmission with no eta. Besides the fact that this was a dangerous situation when my inexperienced daughter at 16 was driving on the expressway at 65 miles an hour and completely lost power and could of been killed, killed some one else, or at the very least caused an accident, the car still sets waiting for 9 months for a part that Ford does not know when will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504985February 1, 2023
SEAT BELTS
the buckle for the front passenger and back driver do not work properly. The buckles will not latch. It has not been confirm by a dealer because when i called to ask about repairing it and cost for parts I was told the part is discontinued and there is not another option for a replacement. 2 of the 5 have stopped working in the last 3 months. It puts my life and other passengers life's in danger every time it is driven due to not being able to put on a seatbelt. There was no warning just one day they would not buckle, we have tried different remedies and suggestions to fix the issue but nothing works and they need replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505002February 1, 2023
POWER TRAIN, FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Focus. The contact stated that the vehicle was shuddering while shifting from first gear. Additionally, after refueling, the vehicle hesitated to restart. The contact also stated while driving, the transmission was slipping. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that there was an issue with the fuel system. The vehicle was taken to the local dealer where it was diagnosed that the failure was due to the purge valve being stuck open. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) and NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505011February 1, 2023
POWER TRAIN
Transmission slipped occasionally before the TCM finally failed. Unable to repair due to part not being unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505027February 1, 2023
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
Car will not go in reverse transmission went out and needs tcm repair, so to shift fork b circuit going out causing damage to transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504620January 31, 2023
SUSPENSION
The welded retainer of the front bushing on the right side lower (control) arm had rusted through. This allowed the control arm to separate from the frame and the right front wheel to turn outward (while I was traveling straight ahead). The drive shaft was pulled from the transmission and some parts hit the ground. Luckily, I was approaching a stop sign and traveling at less than 30 miles per hour. (The day before I was on I95 at 65 mph) Upon inspection you can see that the control arm is forged in the shape of a "C" from very thick metal where the bushing rests against the arm. However, the bushing is retained by a much thinner metal, welded across the arm forming the other side of the "C". It is that thinner welded retainer that had rusted out. We live in an area where salt is routinely used on the roads during the winter. I know the car is very old. However, this design is inadequate from a safety perspective in the Northeast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504788January 31, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while at a stop sign and attempting to accelerate, the vehicle started jerking with the check engine warning light illuminated. The vehicle was taken to the dealer for diagnostic tests, and the mechanic stated the vehicle was experiencing the failure listed in NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 18V845000 (Power Train). The contact was informed that the vehicle was previously repaired for the failure under warranty. The failure mileage was 86,403.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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