Ford Focus Complaints

22,326 consumer complaints on file.

#11535701August 1, 2023
POWER TRAIN
Slipping of transmission in my Ford Focus 2018 SE With transmission not in-gaging fully and sluggish have difficulty with it not pulling up hills. My vehicle has an automatic transmission, not a clutch. Had repair vehicle about 2 years ago. Under supposed recall. Vehicle is now reacting the same as before. I am not sure what the previous repairs entailed. However, the vehicle has ran fine until 2 days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535714August 1, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while attempting to start the vehicle, the ignition switch had to be turned several times before the vehicle started. Additionally, while driving at various speeds, the vehicle jerked and shuddered while changing gear, with the check engine light warning light illuminated. The vehicle was taken to the local mechanic who determined that the transmission control module (TCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535425July 31, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle stalled with the check engine warning light illuminated. The contact stated that the vehicle eventually resumed normal operation and was driven to the residence. The contact informed the dealer of the failure by phone and informed the dealer that NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) recall repair had not been performed. The dealer researched and confirmed that the recall repair was not completed. The dealer stated the vehicle was only inspected. The dealer advised the contact to contact the manufacturer for approval to reopen the recall on the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to see if there could be an investigation. The failure mileage was approximately 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535501July 31, 2023
ENGINE
Random misfire and wondering if Head Gastker recall repair was done on this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535537July 31, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle jerked into second gear. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to Customer Satisfaction Program: 14M02 (Transmission Control Module). The manufacturer was not made aware of the failure. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535599July 31, 2023
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
Service engine soon light came on, repair shop said I needed a tune up and could still drive ok. Broke down. Got that done and still engine light on so transmission fluid changed too. Now repair shop says it’s the transmission and clutch assembly that the dealer recalled and fixed a few years ago. I’m stuck with payments still and no way to get the $5000 the dealer days it will cost to fix this. Car value is the same. Everyone I’ve talked to has said this is a bad year’s model and will continue to break down even after fixing. Can you offer any advice? Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535237July 29, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
The power train control module & transmission control module has failed since I bought the Focus 2016 at 660 m on it. I’ve had this serviced 8 times @ Ford. Check engine light is on. Code P060A Was shown @ Ford. Mileage now is 72000. TCM & PCM were recall several times. Ford is charging me to fix it. Please tell me how this is NOT covered 10 yr. 150 k mile warranty OR by the 8th time being “serviced” & UNRESOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535272July 29, 2023
FUEL/PROPULSION SYSTEM
My car is often displaying a pending P1450 (unable to bleed up fuel tank vacuum) check engine light code. Whenever, I fill my car with gas, it take a few tries to get the car to start. My car has also lost power several times while driving without warning - and took a while to re-start. I had to have my fuel tank replaced as it deformed and leaked gas to the point where it was un-fixable. Car symptoms of not starting after being filled with gas and losing power at random times while in operation have not been solved with the replacement of a brand new fuel tank. The P1450 error code still continues to come up suggesting a purge valve problem that will be expensive to fix, in addition to the fuel tank that has already needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535113July 28, 2023
ENGINE, ELECTRICAL SYSTEM
I brought my 2018 Ford focus in July 22 2021 . I took it in because it had taken over an hour to crank and when it did crank it get really bad had it brought to Green Ford in Greensboro North Carolina. They said they fixed it. I end up having to bring it back the next day. When I brought it back they said that the head gaskets had cracked so they were going to replace and the engine. The engine was on back order. The engine was on backorder. They finally had it fixed and ready for me September 16th, 2021. May 26th, 2022. I brought it down to town and country Ford in Charlotte, North Carolina because I had a light on and something smell like it was burning. They informed me that my engine once again had overheated and a head gasket was cracked . Again, the engine was on backorder so I received my car June 22nd 2022. At that time I was told that my warranty was 60,000 mi or 5 years. July 24th 2023 driving home from work. My car overheated and I pulled over and had called it to be towed into green ford in Greensboro, North Carolina again. They called July 25th, 2022 stating that the engine had blown again. But this time is because the fan had died in that my car was not under warranty. I had asked for the invoice at green ford from the back in July 22,2021. As my stepfather and I were looking over both invoices, we noticed that green Ford had a code on there for a remanufactured engine/ OEM long block. When called about this they stated that's how they bill for labor. I'll try to call customer service with Ford. They can't give me any information on how they bill for labor. My complaint is that I've had two engines put into my car in a year and a half and no one's wanting to figure out why my car is overheating. I believe that it have been the fan the whole time. Down for the third time. My engine is blown. I have no warranty and they're trying to charge me $9,500 for parts and labor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535141July 28, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving 75 MPH, the vehicle lost motive power without warning. The contact was able to pull over on the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that the powertrain control module needed to be updated and that the carbon canister, fuel tank, and fuel delivery module needed to be replaced. The contact was also informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). On another occasion while attempting to starting the vehicle, the vehicle failed to start. The contact added fuel and the vehicle started however, the check engine warning light was illuminated. The vehicle was not repaired. The manufacturer was contacted a case was filed and the contact was referred to the NHTSA Hotline. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535152July 28, 2023
ENGINE
Transmission control module causing jerking, vibrating, and stalling out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534744July 27, 2023
ENGINE
The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken to Advance Auto to be diagnosed and the mechanic retrieved unknown codes. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. Additionally, the contact stated that the vehicle was taken to the dealer for an unknown transmission recall repair. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534824July 27, 2023
UNKNOWN OR OTHER
sudden loss of power. would not stay in gear. took it to the ford dealer and they had to replace the TCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534904July 27, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle failed to shift gear properly. The contact stated that while the accelerator pedal was depressed, the vehicle inadvertently decelerated and then unintendedly accelerated. The check engine warning light and the transmission warning light was illuminated. The vehicle was taken to an independent mechanic and scanned with an OBD2 scanner however, the vehicle produced unknown codes. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and not covered under warranty. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534730July 27, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds and while accelerating from a stop, the vehicle hesitated and shuddered abnormally. Additionally, on several occasions the vehicle would not immediately start. The vehicle also failed to reverse as needed. The vehicle was taken to the local mechanic who diagnosed that the transmission clutch assembly was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the transmission was previously replaced; however, the failure reoccurred. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534543July 26, 2023
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, there was a whining sound coming from the transmission with the "Transmission Fault" message displayed. The cause of the failure was not yet determined. Additionally, the vehicle had experienced an oil leak and was taken to the local mechanic who diagnosed that the chain gasket was faulty and needed to be replaced. The chain gasket was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534549July 26, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while making a left turn, she heard an unknown alert chime, with the check engine warning light illuminated. The contact then started to lose control of the vehicle but was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to the residence. After waiting for several days, the check engine warning light turned off independently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission module to be replaced. The vehicle was repaired. The dealer also informed the contact that the clutch assembly needed to be replaced; however, the vehicle was not serviced. The contact stated that the failure recurred July 23, 2023. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534659July 26, 2023
UNKNOWN OR OTHER
Shifting linkage, was driving and went to shift into next gear and nothing. Clutch engaged, shifter goes in slot but doesn't stay it won't lock into gear, further examination found rubber clip and plastic clip from linkage broken and had fallen to topside of transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534693July 26, 2023
UNKNOWN OR OTHER
The drivers door will not open. It is stuck shut. Turning the key in the lock does not work. Broke outer handle trying to open door to assist elderly party out of drivers seat. Power lock fuse is fine. Took door panel off partly to expose cable, cannot push or pull cable to force open. Safety issue because owner is elderly. Cannot reasonably crawl in and out through passenger side. Emergency personnel would not be able to reach occupants in case of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534454July 25, 2023
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
2015 Ford Focus, 67,000 miles would jerk , shudder & shut off completely , it would not accelerate or reverse half of the time. Stops in the middle of no wear.. the engine light would come on for a few days then go off and come up again.. the music stopped working& the RPM’s would go pass the 6,7 or 8 at only 10-15 miles & jerk while goin forward .. a safety problem would pop up “ transmission overheating stop safety “ my air would blow hot some days and it would smell like something burning.. confirmed by dealership it’s the clutch .. no warnings for these problems besides jerking / not accelerating at a reasonable speed and safety problem stating to “ stop safely transmission overheating “ &a burning smell & 2 safety recalls for the clutch & TCM with extended warranty. Warranty would not cover for the clutch problem they stated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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