Ford Focus Complaints

22,326 consumer complaints on file.

#11532795July 17, 2023
FUEL/PROPULSION SYSTEM
Car stutters when accelerating, has very low idle to the point of feeling like stalling, Car has stalled after filling up with fuel. The code that the car is giving is P1450 "Unable to bleed up fuel tank vacuum"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532802July 17, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The vehicle shuddered and jerked abnormally. There was no warning light illuminated. The contact stated that the failure occurred increasingly. The vehicle was taken to the dealer several times. The dealer replaced the TCM several times; however, the failure persisted. The contact received a notification for Ford Campaign Number: 14M02. The vehicle was taken to the dealer for repairs; however, the dealer diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532829July 17, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while his daughter was accelerating from a stop, the vehicle vibrated, lost motive power, and the RPM briefly became elevated before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission assembly, related to Customer Satisfaction Program: 19N08 (Power Train), but the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532866July 17, 2023
POWER TRAIN, ENGINE
Driving and car no longer would accelerate, this could have been very dangerous had I been traveling on a fast paced road/highway and even more concerning with my child in the car. oil pressure light and check engine light came on simultaneously when this issue happened. Car was immediately turned off in hopes of not damaging the engine. There was no warning of any type of issue with the car. Has been running fine for almost 6 years, until this. 2017 Ford Focus Ecoboost SE Approx 59,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532643July 17, 2023
POWER TRAIN
The transmission has completely failed multiple times causing us to have to push the car out of lanes of traffic because the car would not move forwards or backwards. The transmission would slip during acceleration even after clutch cleaning and fluid flush. There were no warnings, lamps, or messages. Its very clear that there is an issue with these cars as everyone appears to have the same TCM issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532446July 15, 2023
ENGINE
Car was hesitant to start, then shut off. Tried to start ignition and received warning on dash of engine failure. Was towed to dealership, engine needed to be replaced due to timing chain being dislodged and destroying lower part of engine. 54,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532449July 15, 2023
UNKNOWN OR OTHER, ENGINE
July 9, 2023 Rough idle and hesitant to start. No check engine light no codes on reader. Had oil changed as part of routine scheduled maintenance and was told coolant was low and topped off. July 13 noticed coolant at low on coolant reservoir. July 14 car shut off getting off highway driving to work. Check engine light now illuminated. I was able to restart the car but started to overheat and got overheating warning. Turned off ignition and restarted did not get overheating warning until I started driving. 8 hours later coolant reservoir below low line, added coolant and attempted to drive home, car shut off. Having car towed to dealership that replaced the engine. Engine only has 10,000 miles but odometer reads 68,000 Ford says no warranty is on the replacement motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532245July 14, 2023
STEERING
On my way to the gas station to fuel up. Turned off car and when turned back on power steering malfunction light came on making steering a lot harder. Ran codes to find out it was a water damage fault based off manufacture design after doing research
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532364July 14, 2023
POWER TRAIN
Hello, We are writing in regards to Ford Motor Company’s inability to resolve their (Automatic) Transmission Control Module issue, as noted in TSB-16-0129, in a timely and reasonable manner. Our 2014 Ford Focus (with 47,000 miles, and we are the only owner) stalled, without warning, in a busy intersection while we were traveling out of state to a major suburb of Chicago. This stall almost caused a major accident, and we had an 18-month-old child in the vehicle. We had it towed to the closest Ford Dealer (Buss Ford in McHenry, Illinois). We have this part escalated with Ford, however Ford and the dealership have no timeline on when the part will arrive. We believe the part to be AE8Z7Z369F. We called a local Wisconsin Ford Dealer to see if they had the part. They stated that there were about 27,000 of these parts on backorder, and it could take more than 3 months to resolve. Our car is out of state, with no timeline of a repair due to Fords inability to get the part, so we cannot even plan when we can pick it up, and we are down a car. The dealer is out of loaner cars, and they are maxed out of the rental cars. We are on a wait list that is 12 people long. We called Ford customer service to request Ford to provide a rental car until the vehicle is fixed, however they are unwilling to do so. Ford sold a defective transmission (this is not the only issue with this transmission) and is not providing a reasonable timeline to get the part fixed, and they even knew of these issues. In addition, they are not providing customers with a rental car or loner car during this unknown time period. I am asking that you require Ford to provide loaner or rental cars free of charge until these vehicles can be fixed, not only for our family, but the 27,000 families that are out there waiting for this part. TSB-16-0129 https://static.nhtsa.gov/odi/tsbs/2016/MC-10109047-9999.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532365July 14, 2023
UNKNOWN OR OTHER
tHIS VEHICLE HAS BEEN REPAIRED FOR THE SAME ISSUE 3 TIMES AND STILL DOING THE SAME THING. SO OBVIOUSLY NOT PROPERLY REPAIRED, AND FORD HAS CLOSED THIS RECALL ON IT. I CALLED OVER THE CONCERN THAT IT IS STILL NOT PROPERLY REPAIRED AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT IT. THEY OFFER NO HELP OR SOLUTIONS OTHER THAN, TOO BAD IT ISN'T REPAIRED PROPERSLY BUT IF I WANT IT REPAIRED IT WILL HAVE TO PAY. THIS IS A CONCERN THAT THEY CANNOT REPAIR IT PROPERLY AND STILL CLOSE THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531982July 13, 2023
FUEL/PROPULSION SYSTEM
My car does not turn on immediately after filling my gas tank. The entire car stutters and shakes when I accelerate from a stop. My car is running the fault codes P1450 and P0420, so there is excessive vacuum in my fuel tank/EVAP and low catalyst system efficiency due to the problems with the exhaust or fuel system. It is available for inspection upon request. My safety is out at risk because my car could stall while driving and not start up again, leading to a possible crash. It will be confirmed by a dealer tomorrow, and has not been inspected yet. I have a check engine light and running those codes. The problem progressed from stuttering when accelerated to the vehicle not being able to turn on when filled with gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532001July 13, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while her boyfriend was driving at an undisclosed speed, the vehicle inadvertently shifted gear and the RPM's quickly increased. After restarting the vehicle, the vehicle seemed to return to normal functionality. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532023July 13, 2023
ENGINE, ELECTRICAL SYSTEM
2016 FORD FOCUS VIN: 1FADP3F20GL341128 Mileage: 64,750 Hello I am having problems with my 2016 Ford Focus. The vehicle is shuddering, moving forward, problems in shifting, vibrating and Ford cannot do anything about this as they have told me that you have not added this model on the recall. I got the vehicle checked over by Ford and they said it is the same issues as the other Ford Focus and Fiesta have and they said they need to replace the clutch and TCM. However this would be charable to me because you have not added this model in the recall. At the Sound Dealership in Renton WA there was 3 cars with the same issue and one being the same fuel flex model as mine. Is this something you could check as Ford will not help me at all. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532082July 13, 2023
POWER TRAIN
Power train in the car. Yes the car is available for inspection if requested. 1) The car shakes, jerks, and shudders. It will randomly cut off/stall. First and Second gear upon take off makes a winding up noise then gives a big/quick jerk. When I drive down the highway there have been numerous times these issues have occurred while driving my car on the interstate at interstate speed. 2) The car was purchased from Autonation in Sanford, FL in 2017 as a used vehicle. After purchasing the car the the above mentioned issues began to occur. Upon returning back to Autonation several times with concerns regarding the issues above there was an attempt each time to correct the issue by replacing parts. Invoice is available upone request, such as sensors, and the transmission clutch. Your prompt attention to this matter and issuing a recall for the 2015 Ford Focus with the above mentioned VIN number, is necessary and should not be delayed due to safety concerns. Respectfully, Cathy Herrera (407) 715-3288
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532143July 13, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
My car stopped working on the freeway due to a recall. Multiple Ford dealerships have refused to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532153July 13, 2023
SERVICE BRAKES
The contact owns a 2009 Ford Focus. The contact stated while driving 35 MPH, the contact felt the front passenger’s side brake was seizing. The contact stated there was smoke coming from the brakes. There was no warning light illuminated. The contact pulled over on the side of the road and waited for the vehicle to cool down and the vehicle started operating normally. The vehicle was not diagnosed. The contact had the brakes replaced; however, the failure reoccurred. The manufacturer was not contacted. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532179July 13, 2023
POWER TRAIN
My 2018 Ford focus has an issue with the clutch in the automatic transmission. I have been told by my local dealership this is caused because people drive the car to “nicely” and the clutch gets polished. I believe this is a hazard because my car had been having issues starting to move when going uphill since 12000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531777July 12, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while his daughter was attempting to shift gear, the transmission failed to shift as needed. Additionally, while the contact's daughter was driving at an undisclosed speed, the vehicle shuddered. The transmission also failed to shift into reverse(R) as needed. The vehicle was taken to an independent mechanic, who informed the contact's daughter that the transmission was faulty. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 14M02 (Transmission Control Module). The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531792July 12, 2023
ENGINE
There are 2 recalls listed for my vehicle, 1) the Transmission Control Module, and 2) the Transmission Clutch Shudder. I had brought my car in to the dealership a couple of years ago to ask about the two issues/recalls listed, as my transmission was overheating and I was unable to accelerate, and the engine shuttered when shifting between 1st and 3rd gear, and was told that the Transmission Clutch Shudder recall had expired and the active recall, the Transmission Control Module, could not be repaired due to parts being on backorder, and I was told that the parts for that specific recall were not longer being made. The clutch recall lasted for 7 years and/or to 100k miles, whichever came first. My car is under 100k, and I had gotten the car in 2017, but it is a 2014 model so that recall cannot be covered by the dealership. I have been informed, though, that the Clutch issue directly correlates to the function of the TCM (transmission), so without that issue being resolved, the TCM will continue to have issues. I understand that the warranty has expired for one recall, but since it directly correlates to the function of the other recall, it doesn't make sense to have one expire before the other. Without it resolved, my transmission runs the risk of overheating again, and in previous instances I have had to pull over on highways, on roads where there were no safe places to pull off, and delayed other drivers due to the cars inability to accelerate properly, which has occurred at stop signs and at traffic lights which poses a risk to my safety and others. The dealership has informed me that the issue is in relation to the two recalls, but again with one expired I am expected to cover it even though the issue lies with Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531922July 12, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while stopped at a stop light, the contact attempted to accelerate, and the vehicle lunged forward with the check engine warning light illuminated. The contact stated that the vehicle started jerking. The contact stated that the vehicle accelerated and then started operating normally. The vehicle was taken to the dealer and the dealer stated that the transmission might have failed; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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