Ford Five Hundred Complaints

1,073 consumer complaints on file.

#10186852March 19, 2007
STRUCTURE
2007 FORD FIVE HUNDRED CUSTOMER STATES THAT THEY OBSERVED DAMPNESS AND WHAT APPEARED TO BE MOLD BENEATH THE FLOOR MATS ON THE DRIVER'S SIDE, BOTH FRONT AND BACK**NAR**CC THE DEALERSHIP INFORMED THE CONSUMER, THERE WERE LEAKS AROUND THE WINDSHIELD AND THAT THE VEHICLE HAD SAT ON THE LOT FOR 2 TO 3 MONTHS BEFORE IT WAS PURCHASED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186854March 19, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2005 FORD FIVE HUNDRED CUSTOMER STATES THAT THE VEHICLE IS A LEMON AND THAT THE BRAKES NEEDS TO BE RECALLED**NAR**CC THE REAR ROTORS WERE MACHINED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184617March 9, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FORD RECALL NO. 06S45 DID NOT FIX THE PROBLEM. OUR FORD FIVE HUNDRED DRIVERS DOOR FAILED TO LATCH THE DAY AFTER A TRIP THROUGH THE CAR WASH IN BELOW FREEZING WEATHER. MY WIFE TRIED TO LATCH THE DOOR MANY TIMES AND LOCKED AND UNLOCKED IT SEVERAL TIMES. IT FINALLY LATCHED. THE LOCAL DEALER LOOKED AT IT AND LUBED IT (AGAIN). THE TECHNICIAN STATED THAT THIS WAS NOT THE FIRST ONE HE HAD SEEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184438March 7, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE VEHICLE SUSTAINED DAMAGE DURING A TORNADO. AFTER HAVING THE VEHICLE REPAIRED THE BATTERY AND THE OIL LIGHT ILLUMINATED. THE OIL LEVELS IN THE VEHICLE WERE NORMAL. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGE WAS 11,090. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182048February 8, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
REAR BRAKE PADS AND ROTORS TOO SMALL AND WEAR OUT BEFORE 10,000 MILES. AT 3,000 MILES I INFORMED THE DEALER THAT REAR WHEELS WERE COLLECTING LARGE AMOUNTS OF BRAKE DUST. SERVICE ADVISOR FOUND NO PROBLEMS WITH BRAKES AT THAT TIME. TEN MONTHS LATER, I WAS INFORMED BY SERVICE ADVISOR THAT THE REAR BRAKE ROTORS AND PADS WERE DESIGNED TOO SMALL AND THE PADS AND ROTORS WERE WEARING OUT PREMATURELY. SERVICE ADVISOR SAID THEY THEY WERE REPLACING REAR PADS AND ROTORS ON NUMEROUS FORD FIVE HUNDREDS PRIOR TO 10,000 MILES. SERVICE ADVISOR SAID THAT FORD WOULD PAY THE COST IF VEHICLE WAS LESS THAN 12 MONTHS OLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180593January 24, 2007
SUSPENSION:FRONT:STABILIZER BAR
DRIVING MY 2005 FORD 500 WITH 36, 216 MILES TO WORK IN A.M. ON 1/22/07, SUDDENLY EXPERIENCED CAR GOING FROM SIDE TO SIDE WHILE DRIVING ON HIGHWAY. HARD TO CONTROL, HAD TO GREATLY REDUCE SPEED TO KEEP CONTROL OF VEHICLE. UPON ACCELERATING, FELT AS IF I WAS HAVING TO PULL THE VEHICLE DOWN THE ROAD. TOOK IMMEDIATELY TO FORD DEALERSHIP AND WAS TOLD THAT THE SWAY BAR IN THE REAR WAS BAD. SERVICE TOLD ME THAT THIS WAS VERY UNUSUAL AND ADVISED ME TO CONTACT FORD DIRECTLY. PHONED FORD AND WAS TOLD THAT THEY WOULD HAVE TO RESEARCH THE SWAY BAR PROBLEM MORE AND WOULD CONTACT ME WITHIN 2-3 BUSINESS DAYS. CURRENTLY WAITING ON PARTS FOR REPAIR, AS DEALERSHIP DOES NOT KEEP THEM IN STOCK DUE TO THIS BEING A VERY RARE OCCURRENCE. SERVICE FEELS THAT FACTORY SWAY BAR MUST HAVE BEEN DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179252January 20, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TOOK MY 2005 FORD FIVE HUNDRED IN FOR AN OIL CHANGE AND TIRE ROTATION (17K MILES), 12 MONTHS OLD. WAS CALLED BY THE FORD DEALER SERVICE MANGER AND TOLD I NEEDED REAR BRAKE PADS ASAP!. I QUESTION HOW A CAR THAT HAS ONLY BEEN OWNED FOR 12 MONTHS NEED BRAKES (AND ONLY REAR ONES!). TOLD FORD KNOWS OF THE PROBLEM AND RESIGNED THE PADS, BUT I WOULD HAVE TO PAY $250 FOR THE BRAKE JOB (I DECLINED). MULTIPLE CONTACTS (VIA EMAIL) TO FORD HQTS. HAVE BEEN A WASTE OF TIME. NO RESPONSE TO THE PROBLEM, NO ATTEMPT TO RESOLVE THE ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178806January 16, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL* - THE CONTACT HAS A 2005 FORD 500 WITH AN ODOMETER READING OF 34900 MILES AND HIS REAR BREAK PADS HAVE WORN OUT. THE CONTACT HEARD A GRINDING NOISE COMING FROM THE REAR OF THE VEHICLE AND FOUND THAT HIS REAR BREAK PADS ARE GRINDING INTO THE ROTORS, BUT HIS FRONT BREAK PADS ARE LESS THAN HALF WAY WARN. THE CONTACT STATED THAT THERE IS SERVICE BULLETIN (06-22-17) FROM FORD WHICH STATES THAT DEFECTIVE MATERIALS USED ON THE REAR BREAK PADS. THE CONTACT TOOK THE VEHICLE TO THE DEALER (WEBSTER DUDLEY LINCOLN MERCURY) AND THEY STATED THAT HE WAS NOT COVERED BY FORD AND HE WOULD HAVE TO PAY FOR THE REPAIR. THE CONTACT ALSO CALLED FORD AND STATED THAT IT IS A WEAR ITEM AND IS NO LONGER COVERED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178302January 10, 2007
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* - THE CONTACT HAS A 2007 FORD 500. THE CONTACT STATED THAT THE BACKUP SENSORS CANNOT BE HEARD OVER THE RADIO, AND VOLUME CANNOT BE ADJUSTED ON THE RADIO SO THAT ONE CAN HEAR THE SENSORS. ALSO, THE CONTACT STATED THAT HE HAS THIS FEATURE IN THE FORD TRUCK, AND THAT THE RADIO AUTOMATICALLY TURNS DOWN WHEN THE BACKUP SENSORS COME ON. THE CONTACT STATED THAT HE DEPENDS ON THE SENSORS BECAUSE HE HAS THE FEATURE, BUT IT DOES NO M GOOD TO HAVE IT IF HE CAN'T HEAR IT. THE CONTACT WOULD LIKE THE CAR TO BE WIRED SO THAT THE RADIO'S VOLUME LOWERS AUTOMATICALLY AND HE CAN HEAR THE SENSOR. *AK UPDATED 2/13/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178157January 9, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RECEIVED A RECALL NOTICE FROM FORD MOCO. TOOK THE WIFES VEHICLE INTO THE DEALERSHIP FOR REPAIRS, THE TECHNICIAN CALLED AND SAID THE CAR WAS REPAIRED AND WE TOOK THE VEHICLE HOME. I TOOK THE VEHICLE TO WORK THAT EVENING AND WHEN I GOT OFF WORK MY FREIND AND I THAT RIDES TO WORK WITH ME NOTICED THAST THE DOOR STILL WASN'T SHUTTING PROPERLY. I SLAMMED THE DOOR 3 OR4 TIMES AND THOUGHT IT HAD LATCHED AS THE DOME LIGHT WENT OUT. I DROPPED MY FREIND OFF AT HIS HOME AND WAS HEADING TO A NEARBY CONVENIENCE STORE WHEN THE DOOR POPPED OPEN. I WAS STARTLED AND WAS TRYING TO CLOSE THE DOOR, WHILE I WAS DISTRACTED WITH THE DOOR I WENT OFF THE ROAD AND STRUCK A POWER POLE AND CHAIN LINK FENCE. I REFUSED AN AMBULANCE RIDE TO THE HOSPITAL BUT HAD TO GO LATER WITH NECH PAIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10178249January 9, 2007
UNKNOWN OR OTHER, SUSPENSION
VIBRATION ON RIGHT FRONT OF CAR DURING SPEEDS OF 55 MPH TO 62 MP. REPLACED CONTINENTAL TIRES WITH MICHELIN AND VIBRATION STILL OCCURS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178257January 9, 2007
UNKNOWN OR OTHER
PURCHASED 2005 FORD 500 NEW ON OCT 11, 2005. AT FIRST OIL CHANGE 3000 MILES ON JAN 10, 2006 I REPORTED VIBRATION AND POPPING ON RIGHT FRONT OF CAR. THEY REPLACED UPPER STRUT MOUNTS/BEARINGS. VIBRATION CONTINUED. ON MARCH 7, 2006 A TIRE SPECIALIST STATED TIRES WERE SHOWING LIGHT CHOPPING ON THE OUTER EDGES AND THE RIGHT FRONT TIRE HAD IT. MARCH 8, 2006 RETURNED TO DEALERSHIP REPORTED THE VIBRATION AGAIN-NOTHING DONE. TIRES CHECKED. MAY 30, 2006 REPORTED VIBRATION. DID ROAD FORCE BALANCE . VIBRATION CONTINUED. AUG 8, 2006 TOLD THE MGR ABOUT THE VIBRATION AGAIN. WEEK OF OCT 9 THE MGR SAID NOTHING MORE COULD BE DONE. MGR SAID HIS SERVICE REP WOULD NOT BE BACK FOR 2-3 MONTHS. I ASKED THE MANAGER IF I COULD CONTACT HIS SERVICE REP AND HE SAID NO. OCT 19, 2006 CALLED BILL MCCORT, TOOK CAR TO THE GARAGE AGAIN. TEST DROVE WITH BILL MCCORT, JOE ESSEX, TECH, MY HUSBAND, AND MYSELF. TECH CONFIRMED THE VIBRATION. CAR LEFT AT DEALERSHIP.. SCOTT VASKO, ASST. SERVICE MGR. CALLED AND TOLD US ALL READINGS WERE WITHIN SPECS. SAID THEY DID FOUR HOOK-UPS FOR TESTING. STILL VIBRATING. OCT 19, 2006 BILL MCCORT AUTHORIZED THE CONTINENTAL TIRES BE REPLACED BY NEW MICHELIN TIRES. STILL VIBRATING AFTER NEW TIRES WERE PUT ON. OCT 20, 2006 MET PHYLLIS STOVES AND, OWNER OF DEALERSHIP. SHE DROVE MY CAR AND FELT VIBRATION. OCT 21, 2006 STOVES AND, MY HUSBAND , AND MYSELF DROVE TWO 2007 FORD FIVE HUNDREDS. THEY HAD THE SAME VIBRATION. STOVES SAID SHE WOULD E-MAIL AN ENGINEER AND WILL CONTACT US WEEK AFTER NEXT STOVES CALLED ME AND ASKED ME TO BRING THE CAR TO THE DEALERSHIP BECAUSE AN ENGINEER WAS COMING TO LOOK AT MY CAR. I WAS NOT ALLOWED TO SEE OR TALK TO THE ENGINEER. STOVES SAID CUSTOMERS ARE NOT ALLOWED TO MEET WITH OR TALK TO THE ENGINEER. LATER STOVES CALLED AND TOLD ME SHE AND THE ENGINEER DROVE MY CAR AND IT DROVE WONDERFULLY. VIBRATION CONTINUES. I ONCE AGAIN REPORTED JAN 4, 2007. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177978January 6, 2007
ELECTRICAL SYSTEM
UPON STARTING CAR AND A FEW MINUTES AFTER DRIVING THE CAR, THE CAR STARTS TO SPIT AND SPUTTER AND TOTALLY SHUTS DOWN. THIS HAS HAPPENED AT LEAST 8 TIMES IN THE PAST 4 MONTHS AND HAS LEFT ME TO SWERVE ON THE HIGHWAY BEFORE IT SHUTS COMPLETELY DOWN SO I AM NOT IN A DANGEROUS SITUATION (COMPLETELY STOPPED IN THE MIDDLE OF FLOWING TRAFFIC). THE MESSAGE "ENGINE FAIL SAFE MODE" COMES ON. WE HAVE HAD CAR TO THE DEALER NUMEROUS TIMES AND THEY CANNOT FIND ANYTHING WRONG. PROBLEM HAS NOT BEEN FIXED AND CAR CONTINUES TO STOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177913January 5, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* - THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED WHEN THE VEHICLE WAS PARKED FOR AN EXTENDED PERIOD THE BRAKE PADS FAIL WHEN RESTARTING THE VEHICLE. THE VEHICLE HAD BEEN PARKED FOR ELEVEN DAYS WHEN THE INCIDENT OCCURRED. THE CONTACT WAS DRIVING 65 MPH AND COULD HEAR THE SOUND OF METAL GRINDING ON METAL WHEN ATTEMPTING TO APPLY THE BRAKES, IT WAS ALSO VERY DIFFICULT TO STOP THE VEHICLE. FORD AGREES THAT THE INCIDENT OCCURRED DUE TO PREMATURE WEAR ON THE VEHICLE. THE DEALER STATED THE CONTACT WAS LIABLE FOR THE REPAIR COST. THE CONTACT MAINTAINED THISWAS NOT A WEAR ISSUE INSTEAD ITWAS A SAFETY/FAILURE ISSUE. FORD REFUSED TO REIMBURSE THE CONTACT, BUT ADVISED THE CONTACT IT WAS UNSAFE TO DRIVE THE VEHICLE. FORD REDESIGNED THE BRAKE PADS DUE TO THIS INCIDENT. FORD STATED RUST APPEARS ON THE BRAKE PADS AFTER BEING PARKED FOR AN EXTENDED TIME. THE CONTACT'S VEHICLE WAS INSPECTED PRIOR TO THE INCIDENT AND THERE WAS NO EVIDENCE OF BRAKE PROBLEMS AT THE TIME. THE CONTACT REFERENCED FORD BULLETIN # 06-22-17. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177463January 2, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE A RECALL OF NOV 2006 ON MY 2005 FORD 500 FOR THE DOORS FLYING OPEN AFTER FREEZING VIN [XXX] AND ROBIN OF FORD CORPORATE HEADQUARTERS STATES FORD WILL NOT PICK THIS CAR UP (AS IT HAS DEFECTIVE BRAKES AS PREVIOUSLY NOTED TO YOU AND HAS AN AFFIDAVIT OF NON USE FILED). FORD IS REFUSING TO PERFORM WORK ON THE RECALL. *JB UPDATED 07/11/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177167December 28, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I PURCHASED A 2005 FORD FIVE HUNDRED IN JULY 2005. I HAD NOTICED IMMEDIATELY THAT A LARGE AMOUNT OF BLACK BRAKE DUST ACCUMULATED ON THE REAR WHEELS. THIS VEHICLE IS DRIVEN 80 TO 90 PERCENT OF THE TIME ON THE HIGHWAY WITH MINIMAL BRAKING. AT 6000 MILES I NOTICED A GRINDING NOISE COMING FROM THE REAR WHEELS. I TOOK THE VEHICLE TO THE DEALER WHERE I PURCHASED THE CAR AND THEY TOLD ME THAT THE REAR BRAKE PADS HAD WORN OUT AND RUINED THE ROTORS. THEY REPLACED THE ROTORS AND BRAKES ON WARRANTY. AT 32,000 MILES DURING A ROUTINE MAINTENANCE THE SHOP MECHANIC TOLD ME THAT THE REAR BRAKES WERE GONE. I RETURNED THE VEHICLE TO THE DEALER WHERE I HAD PURCHASED THE CAR AND HAD COMPLETED THE LAST BRAKE REPLACEMENT AND ASKED THEM IF PREMATURE REAR BRAKE WEAR WAS A PROBLEM WITH THE 500 HUNDRED. THEY DID NOT RESPOND. I ASKED THEM IF THEY THOUGHT IT UNUSUAL FOR THE BRAKES TO WEAR OUT TWICE IN 32,000 MILES? I TOLD THEM THAT ALL OF MY OTHER VEHICLES WHICH WEAR/ARE DRIVEN IN SIMILAR CONDITIONS USUALLY DO NOT NEED A BRAKE REPLACEMENT UNTIL THEY ARE AT 80,000 MILES OR MORE? THEY TOLD ME THAT IT ALL DEPENDS ON THE MY DRIVING HABITS. I DO NOT DRIVE ANY DIFFERENTLY NOW THAT I HAVE OVER THE PAST 25 YEARS. THEY TOLD ME ON THIS SECOND VISIT FOR A BRAKE PROBLEM THAT THEY WOULD HAVE TO CHARGE ME TO INSPECT THE BRAKES AND IF THEY DID NOT FIND A MECHANICAL PROBLEM, I WOULD HAVE TO PAY FOR THE REPAIRS. THEY CAME BACK TO ME AND SAID THAT THE REAR CALIPERS WERE STICKING. I DON'T BELIEVE THAT WAS THE PROBLEM. THE REAR ROTORS AND PADS WERE REPLACE AGAIN. FOR SOME REASON TWICE NOW THE REAR BRAKES ARE FAILING LONG BEFORE THE FRONT BRAKE PADS HAVE EVENT 25% OF THEIR WEAR GONE. IT APPEARS THAT THE REAR BRAKES ARE DOING MOST OF THE BRAKING AND THE FRONT ARE DOING LITTLE. THIS MAY CAUSE A SAFETY PROBLEM . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177046December 27, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I BOUGHT MY 2006 FORD 500 IN JUNE OF 2006. I HAD A PROBLEM WITH THE REAR BRAKES GETTING VERY DUSTY (ON RIMS), SO I WENT TO THE FORD DEALERSHIP AND ASKED ABOUT THIS PROBLEM. AT THE TIME THE ANSWER WAS, "THOSE ARE THE BRAKES WHICH THE MANUFACTURER INSTALLED AND THERE IS NOTHING WE CAN DO ABOUT IT. SO, I HAD TO ACCEPT THIS ANSWER AND GO ON ABOUT MY BUSINESS. AT 12000 MILES (DECEMBER 2006) I TOOK THE CAR IN FOR AN OIL CHANGE. WHEN THEY WERE DRIVING MY CAR IN FOR THE OIL CHANGE THEY NOTICED A SQUEELING NOISE COMING FROM THE REAR WHEELS. I GUESS THEY CHECKED THE REAR WHEELS AND FOUND EXCESSIVE WEAR ON THE REAR BRAKES. ANYHOW, NOW THEY HAVE CHANGED AND REPAIRED THE BRAKES. I WAS TOLD WHEN I PICKED UP THE CAR THAT THERE WAS AN SERVICE BULLETIN ON THE BRAKE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176928December 26, 2006
TIRES:SIDEWALL
WHILE CONDUCTING A WEEKLY INSPECTION AND PRESSURE CHECK OF MY TIRES, (CONTINENTAL CONTITOURING CONTACT AS P215/60R17) A SPLIT MEASURING APPROXIMATELY 2" IN LENGTH WAS OBSERVED IN THE SIDEWALL OF ONE TIRE. THE SPLIT DOES NOT APPEAR TO BE CAUSED BY ANY ROAD DAMAGE OR OTHER EXTERNAL FORCE. THERE IS NO AIR LEAKAGE ASSOCIATED WITH THE SPLIT. THE CAR HAS BEEN TAKEN OUT OF SERVICE AND NEW TIRES HAVE BEEN ORDERED TO REPLACE THIS SET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176739December 21, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* - THE CONTACT STATED THAT THE CAR ACCELERATES UNEXPECTEDLY. THE CONTACT STATED THAT ONCE SHE STARTS THE CAR AND DRIVES A SHORT DISTANCE AT 10 MPH AND COMES TO A COMPLETE STOP THE CAR WILL THEN ACCELERATE UNEXPECTEDLY. SHE HAS TAKEN THE CAR TO THE DEALER (FREEMONT FORD) A DOZEN TIMES AND THEY HAVE NOT BEEN ABLE TO FIND A PROBLEM. THE CONTACT SAID THAT THE CAR IS STILL AT THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176154December 14, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT*: THE CONTACT STATED THE BRAKE ROTORS AND PADS WORE OUT QUICKLY. THE CONTACT EXPRESSED THERE WAS TOO MUCH BRAKE DUST IN THE REAR BRAKES. THE SERVICE DEALER DID NOT FIND ANY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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