Ford Five Hundred Complaints

1,073 consumer complaints on file.

#10194258June 26, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT HAD TO REPLACE THE REAR BRAKES ON HIS VEHICLE. HE FOUND IT TO BE UNUSUAL SINCE THE VEHICLE IS FRONT WHEEL DRIVE AND ONLY HAD 19,500 MILES. THE MECHANIC AT THE DEALER STATED THAT THEY WERE RECEIVING SEVERAL COMPLAINTS REGARDING THE BRAKES FOR THAT MAKE OF VEHICLE. THE CURRENT MILEAGE IS 20,500 AND FAILURE MILEAGE WAS 19,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193161June 25, 2007
VEHICLE SPEED CONTROL
2006 FORD FIVE HUNDRED CUSTOMER STATES THAT THE VEHICLE ACCELERATES ON ITS OWN**CC THE CONSUMER STATED HE HAS TAKEN THE VEHICLE TO THE DEALER ON 3 SEPARATE OCCASIONS AND THE DEALER STILL CAN NOT DIAGNOSE THE PROBLEM. THE DEALER HAS PERFORMED BRAKE SERVICE TO NO AVAIL. THE VEHICLE STILL CONTINUES TO ACCELERATE ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193550June 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WITHIN FOUR DAYS OF OIL/LUBE AND FILTER THE REAR BRAKES AND ROTORS NEEDED TO BE COMPLETELY REPLACED ON THE 2005 FORD 500 WITH 20,000 MILES. IT COST $375, NOT COVERED UNDER WARRANTY OR BY DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192944June 11, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE 2005 FORD FIVE HUNDRED HAD JUST UNDER 30000 MILES ON IT AND FOR THE LAST 5000 MILES THE DASHBOARD HAD BEEN ACTING UP TO THE POINT THAT IT DID IT ALMOST EVERY TIME WE USED IT. SYMPTOMS: AIB AG LIGHT WENT ON AND DASH LIGHTS WENT OFF, THE 4 GAUGES IN THE INSTRUMENT CLUSTER WENT TO ZERO, DIGITAL DISPLAY WENT OUT AND SOME TIMES RESET GALS USED & MILES TRAVELED, DIRECTIONALS WENT OUT WHEN DASH LIGHTSWENT OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191691May 24, 2007
AIR BAGS:SIDE/WINDOW
DRIVING A FORD 500, INVOLVED IN A CRASH. CAR WAS HIT BROADSIDE BY ANOTHER DRIVER GOING APPROXIMATELY 45 MPH, CAUSING THE WHEEL TO FOLD IN, THE BACK OF THE FRONT QUARTER PANEL AND DRIVERS SIDE DOOR ARE CRUSHED. DRIVERS SIDE DOOR WILL NOT OPEN. SIDE AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10191268May 20, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WENT THROUGH 3 PUDDLES OF WATER ,CAR STALLED HAD TO BE TOWED TO DEALER , DEALER FOUND FUEL LINE DETACHED. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190915May 16, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE'S TWO REAR ROTORS HAVE FAILED. SHE HAD BOTH OF THEM REPLACED ALONG WITH THE BRAKE PADS. THE DEALER STATED THAT THERE WAS A GROOVE IN THE REAR ROTORS DUE TO A DESIGN FLAW THAT FORD HAS JUST RECENTLY NOTICED IN THE FORD FIVE HUNDREDS AND FREESTYLES. THE CONTACT HEARD A LOUD GRINDING NOISE WHEN DRIVING IN REVERSE. FORD STATED THAT THE VENDOR OF THE PARTS IS FOR THE FAILURE. THE CONTACT ALSO NOTIFIED THE BETTER BUSINESS BUREAU. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 40,400 AND FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190662May 14, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. ON MARCH 26, 2007, THE CONTACT HAD THE REAR BRAKES ON HIS VEHICLE CHECKED AND WAS TOLD BY THE MECHANIC THAT THE BRAKES WERE IN GOOD CONDITION. ON MAY 10, 2007, THE BRAKES BEGAN TO FAIL. WHILE DRIVING 35 MPH UNDER NORMAL CONDITIONS, THE CONTACT HEARD THE REAR BRAKES GRINDING METAL TO METAL. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO REPLACED THE REAR ROTORS AND BRAKE PADS. THE CONTACT HAS THE REAR ROTORS TO SHOW THE UNUSUAL WEAR. THE CONTACT ALSO HAS THE REPAIR ORDERS FROM BOTH REPAIRS. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 38,585. THE DEALER STATED THAT THE RECALL FOR THIS CAR WAS PERFORMED ON THE LATCH OF THE DOOR FOR THIS VEHICLE. UPDATED 06/06/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190498May 11, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE'S REAR BRAKE DISCS LOCKED UP AND BEGAN TO GRIND. THE DISCS WERE REPLACED, BUT THE CONTACT STATED THAT THERE WERE NO PREVIOUS SIGNS OF POSSIBLE BRAKE FAILURE. A LOCAL REPAIR SHOP REPAIRED TWO ROTORS. THE MECHANIC STATED THAT IT IS A COMMON FAILURE FOR THIS TYPE OF VEHICLE. FORD ACKNOWLEDGES THE FAILURE BUT WILL NOT ISSUE A RECALL OR PROVIDE RESTITUTION. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 26,800. UPDATED 06/15/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189997May 7, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. WHILE DRIVING 55 MPH, THE CONTACT HEARD A NOISE AND PULLED INTO A PARKING LOT. SHE ATTEMPTED TO DRIVE BUT WAS UNABLE TO BECAUSE THE REAR BRAKES LOCKED AND RUINED THE ROTORS. THE VEHICLE WAS TOWED TO THE DEALER AND WAS REPAIRED. THE CURRENT MILEAGE IS 19,000 AND FAILURE MILEAGE WAS 17,736. THE CONSUMER HAS PROVIDED A COPY OF THE INVOICE. UPDATED 05/21/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188626April 23, 2007
AIR BAGS
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE AIR BAG INDICATOR LIGHT REMAINED ILLUMINATED. IN MARCH 2007 THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC, BUT THE RESULTS SHOWED NO AIR BAG FAILURE. THE VEHICLE HAD BEEN AT THE DEALER SINCE MARCH 27, 2007, AND THEY WERE STILL UNABLE TO DUPLICATE THE FAILURE. THE CONTACT CALLED THE DEALER ON APRIL 23, 2007, AND WAS INFORMED THAT A PART HAD BEEN ORDERED. THE DEALER DID NOT MENTION THAT THE FAILURE WAS COMMON WITH THE FORD FIVE HUNDREDS. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS , AND DEALER DETERMINED THAT THE AIR BAG INDICATOR LIGHT DID INDEED REMAIN ILLUMINATED. THE CURRENT MILEAGE IS 23,445, AND FAILURE MILEAGE WAS 23,261.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188120April 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I PURCHASED A 2005 FORD 500 NEW IN SEPTEMBER 2005. ON APRIL 17, 2007, 20 MONTHS I TOOK IT TO THE FORD DEALER FOR A ROUTINE OIL CHANGE AND THE 16,000 MILE CHECK UP AND I WAS TOLD IT NEEDED NEW REAR BRAKES. THERE WAS ABSOLUTELY NO REASON WHY REAR BRAKES SHOULD BE REQUIRED SINCE I DRIVE VERY LITTLE, AND I TOOK EXTREMELY GOOD CAR OF THE VEHICLES. I OWN TWO OTHER CARS. THIS APPEARED TO BE A MANUFACTURING OR AN ENGINEERING FLAW. I WAS SURPRISED ON HOW QUICKLY THE FORD DEALER KNEW TO LOOK AT THE BRAKES FOR PROBLEMS. THEY MUST BE DOING THIS ON A REGULAR BASIS. I CALLED FORD, AND THEY SAID THAT THE WARRANTY ON THE BRAKES WAS ONLY FOR 12 MONTHS, VERY CONVENIENT. NHTSA SHOULD START AN INVESTIGATION GIVING THE NUMBER OF COMPLAINTS ON THIS PROBLEM.AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187802April 13, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FORD FIVE HUNDRED HAD REAR BRAKE PAD AND ROTOR FAILURES AFTER ONLY 22,137 MILES. THIS REQUIRED REPLACING THE PADS AND ROTORS AT MY EXPENSE. MY LAST CAR REQUIRED NEW BRAKES AT 53,000 MILES. IN ADDITION ONLY THE REAR BRAKES WERE WARN OUT. THE FRONT PADS WERE STILL OKAY. IN MY OPINION THIS WAS CLEARLY EITHER A DESIGN FAILURE OR A MATERIALS FAILURE. I CONTACTED FORD, AND WAS TOLD THAT BRAKES WERE A WEAR ITEM, AND THEY WILL DO NOTHING. FROM THE NUMBER OF CASES OF THIS TYPE FAILURE ON THE FORD FIVE HUNDRED AND THE MERCURY MONTEGO, ON THIS WEB SITE I WOULD THINK AN INVESTIGATION WOULD BE STARTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187664April 12, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* - THE CONTACT OWNS A 2005 FORD FIVE HUNDRED WITH A CURRENT MILEAGE OF 29,345 MILES. AFTER DRIVING THE VEHICLE FOR 191 MILES THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR BRAKES. SHE TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT THERE WAS CORROSION BETWEEN THE BRAKE PADS AND ROTORS. BOTH REAR BRAKES WERE REPLACED. THE CONTACT DROVE THE VEHICLE FOR ANOTHER 9,319 MILES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR ROUTINE MAINTENANCE SHE WAS TOLD THAT THE REAR BRAKES WERE 90% CORRODED. THE CONTACT REPLACED THE BRAKES. THE CONTACT CALLED FORD, AND WAS TOLD NOT TO USE THE BRAKES AS FREQUENTLY. *AK THE CONSUMER STATES DOOR LATCH FREEZES AT TIMES, DEALER PERFORMED RECALL ON VEHICLE. UPDATE 05/04/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187705April 12, 2007
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
I HAD JUST DRIVEN TO MY BROTHER'S HOUSE IN WV. MY WIFE AND I GOT OUT OF THE CAR AND WENT INSIDE. ABOUT 15 MINUTES LATER MY BROTHER SAW SMOKE IN THE WINDOW AND SAW THAT MY CAR WAS ON FIRE. WE ALL WENT OUTSIDE AND WHILE THEY CALLED THE FIRE DEPARTMENT I TRIED TO PUT THE FIRE OUT WITH A HOSE. I COULD ONLY KNOCK IT DOWN SOME TO KEEP IT FROM SPREADING BUT WHEN THE FIRE DEPT GOT THEY PUT IT OUT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10187189April 6, 2007
TIRES:SIDEWALL, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT NOTICED THAT CONTRITRACT TOURING CT 95 TIRES, SIZE P215/60 R17 WERE MISSING CHUNKS OF RUBBER. THERE WERE 6,000 MILES ON THE TIRES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE, AND THE TIRES WERE REPLACED. APPROXIMATELY SIX MONTHS LATER THE CONTACT ONCE AGAIN NOTICED MISSING CHUNKS OF RUBBER. THE NEWLY REPLACED TIRES HAD 2,000 MILES ON THEM. THE MANUFACTURER STATED THAT IT WAS NORMAL WEAR AND TEAR. THE CONTACT STATED THAT THE VEHICLE WAS ONLY DRIVEN ON PAVED ROADS. THE CURRENT AND FAILURE MILEAGE WERE 8,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186975April 4, 2007
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT SMELLED GAS WHILE DRIVING 50 MPH. ONCE THE VEHICLE WAS PARKED, THE CONTACT NOTICED GAS LEAKING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD DEALER AND THE FAILURE WAS DIAGNOSED AS A PUNCTURE IN THE FUEL LINE. THE DEALER WAS REPLACING THE FUEL LINE. THE CURRENT AND FAILURE MILEAGE WERE 2,500.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186512March 29, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
LOST POWER WHILE DRIVING; WOULD SPUTTER ON TAKE OFF FROM A STOP; WOULD HESITATE WHILE PRESSING ACCELERATOR; STALLED; TOOK VEHICLE TO FORD DEALER -- THEY REPLACED THE FUEL PUMP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186217March 26, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE VEHICLE WAS TAKEN TO DEALER FOR ROUTINE MAINTENANCE ON MARCH 26, 2007. THE CONTACT BELIEVES THERE WAS A DEFECT WITH THE BRAKE ROTORS AND REAR BRAKES. THE CURRENT AND FAILURE MILEAGE WERE 19600.*AK THE CONSUMER TOOK THE VEHICLE TO DEALER AND THE DEALER FIXED THE REAR BRAKES AND ROTORS. CONSUMER IS CONCERNED THAT THERE WAS NO INDICATION THAT THE REAR BRAKES AND ROTORS WERE WORN AND STATES THAT POSES A SAFETY ISSUE. *4/17TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186088March 24, 2007
STRUCTURE:BODY
SIX MONTHS AFTER WE PURCHASED OUR NEW FORD 500 FROM A LOCAL DEALER WE HAD MICE IN THE CAR. THEY ATE A HOLE IN THE REAR SEAT AND GOT INTO OUR WINTER SURVIVAL GEAR INCLUDING A DOWN SLEEPING BAG. THE DEALER WAS VERY COOPERATIVE AND TRACKED HOW THE MICE GOT IN. IT WAS THROUGH THE AIR RELEASE VENTS IN THE TRUNK. THE MICE SIMPLY CAME IN THROUGH THE VENTS THAT WERE DESIGNED TO RELEASE AIR WHEN THE DOORS WERE CLOSED. IT WAS A DESIGN FLAW. ALL FORD WOULD HAVE HAD TO DO WAS TO INCLUDE METAL SCREEN OVER THE VENTS. WHEN OUR LOCAL DEALER ASKED FORD TO COVER THE COST OF REPLACING THE SEAT THEY WERE TOLD THAT THE FACTORY DIDN'T COVER MICE. WE LIVE IN A COLD CLIMATE. SOMEONE LIVING IN THE SOUTH OR SOUTHWEST COULD HAVE A LOT NASTIER VISITOR IN THEIR CAR THAN A MOUSE. EVEN MICE CAN CHEW ON WIRES AND TRASH A CAR IN A SHORT TIME. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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