Ford Five Hundred Complaints

1,073 consumer complaints on file.

#10212228December 18, 2007
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING AT APPROXIMATELY 40-45 MILES PER HOUR A LOUD NOISE EMANATED FROM THE BOTTOM OF THE CAR, ENGINE RPMS RACED FROM 1500 TO 4500, A CLATTERING NOISE FOLLOWED SOUNDING LIKE A METAL SPOON DROPPED INTO A RUNNING GARBAGE DISPOSAL, CAR DRAMATICALLY SLOWED COMPLETE LOSS OF ACCELERATION CONTROL, STEERING CONTROL UNCERTAIN AS CAR WANDERED. NO UNUSUAL EVENTS OCCURRED PRIOR TO THIS INCIDENT, ITS OCCURRENCE CAME WITHOUT WARNING AND WAS TOTALLY UNEXPECTED. EVENT OCCURRED ON TWO LANE RURAL ROAD,VEHICLES FOLLOWING AND ONCOMING HAD TO TAKE EVASIVE ACTION BUT NO COLLISION OCCURRED. PASSENGERS STRANDED. VEHICLE TOWED TO DEALERSHIP. RIGHT AXLE SHAFT BROKEN IN HALF. RIGHT AXLE CARRIER BEARING BROKEN TRANSMISSION AND SPLINES DAMAGED. OLD PARTS ARE AVAILABLE. AXLE SHAFT AND CARRIER BEARING WERE REPLACED AND TRANSMISSION SPLINES FILED DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211313December 10, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I OWN A 2005 FORD FIVE HUNDRED. WHEN I TOOK THE CAR FOR OIL CHANGE MAINTENANCE ON 11/25 AND TO HAVE THE TIRES ROTATED AND ALIGNED, THE MECHANIC SAID THE REAR BRAKES ON THE VEHICLE WERE 95% WORN, AND SHOULD BE REPLACED IN SHORT ORDER. THIS IS UNUSUAL SINCE THE VEHICLE IS FRONT WHEEL DRIVE AND ONLY HAD 21,300 MILES. THE MECHANIC AT THE DEALER STATED THAT THEY WERE RECEIVING SEVERAL COMPLAINTS REGARDING THE BRAKES FOR THAT MAKE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209895November 26, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. WHEN THE VEHICLE WAS STARTED, ONLY THE WRENCH AND AIR BAG INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED WHILE IT WAS DARK OUTSIDE AND THE FUEL GAUGE AND SPEEDOMETER WERE NOT VISIBLE. THE RADIO WAS STILL OPERATING. AFTER 15 MINUTES, THERE WAS A POWER SURGE AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS STILL AT THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 45,200. UPDATED 01-30-08. *KB THE CONSUMER STATED TOOK THE VEHICLE TO THE DEALER ON JANUARY 11, 2008 AND STATED THERE IS A SERVICE BULLETIN TO PROBLEM AND RESET THE SYSTEM. UPDATED 01/30/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209992November 26, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2005 FORD FIVE HUNDRED INSTRUMENT PANEL TEMPORARILY STOPS WORKING AND ALL GAUGES GO TO ZERO. I WAS TOLD I NEEDED A NEW NODULE, BUT IT WAS NOT IMMEDIATE. THIS HAPPENS ALMOST DAILY FOR A FEW MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207886November 4, 2007
AIR BAGS:SIDE/WINDOW, EQUIPMENT:OTHER:LABELS
VEHICLE MISSING SIDE CURTAIN AIR BAGS FRONT AND REAR ALTHOUGH LISTED ON USED CAR DEALER STICKER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207730November 2, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DESIGN FLAW IN FORD 500 HEATED SEATS, WIRING TO HEATED SEAT FAILS DUE TO PROXIMITY WITH TORSION BAR. TSB 06211. ALSO WHEN YOU CALL CUSTOMER SERVICE YOU ARE NOT ALLOWED TO SPEAK TO HIGHER LEVEL MANAGEMENT. I REQUESTED AND WAS REFUSED AND WAS TOLD THAT THEIR NAMES AND PHONE NUMBERS WERE PRIVATE INFO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207463October 30, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. ACCORDING TO THE DEALER, THE BRAKE PADS RUB THE ROTORS AND HEAT THE PADS AND ROTORS DURING STOPPING. THE CONTACT NOTICED THE FAILURE WHILE DRIVING 30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER ONCE AND THEY ACKNOWLEDGED THE FAILURE AND EXTENDED THE WARRANTY. THE CURRENT MILEAGE WAS 5,800 AND FAILURE MILEAGE WAS 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206759October 24, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL*THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT HEARD A GRINDING NOISE COMING FROM THE REAR OF THE VEHICLE WHEN HE SHIFTED INTO REVERSE. THE REAR BRAKES WOULD ALSO CONTINUOUSLY GRIND. THE DEALER STATED THAT THE REAR BRAKES AND ROTORS CAUSED THE FAILURE. AS OF OCTOBER 24, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE UPDATED 11/14/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204755October 3, 2007
FUEL SYSTEM, GASOLINE, STRUCTURE
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. DURING AN INSPECTION, THE CONTACT REALIZED THAT THE PLATE NUT WAS NOT PLACED DEEP ENOUGH INTO THE PANEL, WHICH PREVENTED THE FUEL FILLER NECK FROM BEING SECURELY FASTENED TO THE FENDER. THE DEALER STATED THAT THE FUEL FILLER NECK ADAPTER WAS NOT SECURELY ATTACHED. THE DEALER ATTEMPTED TO TIGHTEN THE BOLTS, HOWEVER, IT CREATED A LARGER GAP. THE CURRENT MILEAGE WAS 1,500 AND FAILURE MILEAGE WAS 500. THE CONSUMER STATED THERE IS A STILL A 1/8" GAP BETWEEN FUEL FILLER AND NECK ADAPTOR AND RIGHT REAR FENDER PANEL. THE DEALER STATED REAR MUFFLER HANGER HAS CORROSION. UPDATED 10/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204261September 27, 2007
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE STICKER ON THE WINDOW STATED THAT THE VEHICLE WAS EQUIPPED WITH SIDE CURTAIN AIR BAGS, HOWEVER, IT WAS NOT. THE DEALER WOULD NOT INSTALL THE AIR BAGS. THE FAILURE MILEAGE WAS 19,600 AND CURRENT MILEAGE WAS 20,000. EQ-10204261-4200. DATE RECEIVED 12/12/07. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202431September 10, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HAD TO REPLACE REAR LEFT AND RIGHT BRAKE DISC PAD AND ROTORS @ 37,249 MILES. *TR. RECEIVED 12/27/07 64200. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202433September 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
STARTING AROUNG 37,500 I'VE HAD 8 FAILURES WHILE DRIVING CAR CUTS OFF AND I HAD TO TURN IGNITION OFF AND ON FOR CAR TO WORKED RIGHT AT THE TIME I DID NOT REALIZED IT WAS A TRANSMISSION PROBLEM. TODAY 9/10/2007 HAD CAR CHECKED OUT AND SEVICE TECHNICIAN ADVISED TO REPLACE MECHTRONIC VALVE BODY REPLACE FOR A COST OF $1,900.00 I DECLINED. I ADVISED SERVICE REP TO REPROGRAMMED PCM TO LATEST CALIBRATION. *TR UPDATED 01-14-08. *KB UPDATED 12/12/07.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202017September 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAD TO BE REBUILT. POWER INPUT SHAFT AND BEARINGS FAILED RESULTING IN THE NEED FOR A $5,078.60 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201600August 31, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT CLUSTER FAILURE. ALL GAUGES DROP TO ZERO. MULTIPLE DASH WARNING LIGHTS COME ON, DASHBOARD LIGHTS GO BLACK, TURN SIGNAL LIGHTS WILL NOT OPERATE. PROBLEM IS INTERMITTENT. PROBLEM BEGAN 8/3/07. OFF AND ON SINCE. DEALER CAN NOT FIND PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200968August 28, 2007
ENGINE AND ENGINE COOLING
I WAS DRIVING MY 2005 FORD FIVE HUNDRED TO WORK AND THE "FAIL SAFE MODE" MESSAGE CAME ON AND THE WRENCH LIT UP. THE ENGINE STARTS TO DIE AND THE CAR STARTS LURCHING FORWARD. I PULLED OVER, SHUT THE CAR OFF. WHEN I STARTED IT BACK UP, IT RAN FINE. I CALLED THE DEALER WHO SAID THEY WOULD NEED TO HAVE ME BRING THE CAR IN SO THEY CAN LOOK INTO IT. FORD HAS NO BULLETINS ON THIS - THIS SHOULD BE A RECALL. AS I RESEARCH ONLINE, THIS HAS HAPPENED TO MANY FORD VEHICLES, NOT JUST THE FIVE HUNDRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200377August 21, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR RANDOMLY STALLS. ON OCCASIONS WHEN THE ACCELERATOR IS DEPRESSED THE CAR DOES NOT MOVE IT STUTTERS, I EVEN TRIED TO DEPRESS THE GAS PEDAL TO THE FLOOR AND STILL NOTHING. I HAVE TAKEN MY CAR TO THE LOCAL FORD DEALER FOR SERVICE. THE ONLY THING THAT I WAS TOLD "THE COMPUTER CHIP IN THE TRANSMISSION NEEDED UPDATED." OK THIS HASN'T CORRECTED MY PROBLEM. I AM AFRAID THAT THIS COULD CAUSE ME TO GET INTO AN ACCIDENT. I HAVE TWO SMALL CHILDREN, I HOPE THAT THEY ARE NOT IN THE CAR WHEN IT HAPPENS. I AM ASSUMELY THAT THE REASON THIS HASN'T BEEN RECALLED YET, IS BECAUSE FORD DOESN'T HAVE A REPAIR FOR THIS. BESIDES THE OBVIOUS, REPLACING THE TRANSMISSION. PLEASE LOOK INTO THIS. YOU MAY NEED TO DRIVE ONE, I WILL LET YOU USE MINE. JUST SO THIS GETS TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200385August 21, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THIS IS IN REGARD TO A 2006 FORD FIVE HUNDRED WITH REAR BRAKE GRINDING. I RECEIVED A NOTICE ( 07N10)FROM FORD MOTOR COMPANY JULY 2007 . IT STATED THAT MY VEHICLE MAY HAVE HAD DIRECT EXPOSURE TO MOISTURE FOR AN EXTENDED PERIOD THAT MAY HAVE CAUSED THE BRAKE PADS TO SWELL AND CREATE A SLIGHT DRAG CONDITION. LOW LEVELS OF BRAKE DRAG COULD LEAD TO PREMATURE BRAKE PAD WEAR. AT 36,000 MILES THE REAR BRAKES BEGAN TO GRIND . THE REAR BRAKE PADS AND ROTORS WERE REPLACED AT NO CHARGE . WHEN I BROUGHT THE AUTO TO THE DEALER FOR REPAIRS THE SERVICE MANAGER TOLD ME THE FRONT AND REAR BRAKES NEEDED TO BE REPLACED BECAUSE IT WAS AN ALL WHEEL DRIVE VEHICLE. WHEN THE APPOINTMENT WAS MADE TO HAVE THE REPAIRS COMPLETED AT THE DEALER I WAS INSURED ALL THE PARTS WERE AVAILABLE. TO MY SURPRISE THE DEALER DID NOT HAVE ALL THE NEEDED PARTS TO MAKE THE REPAIRS. FORTUNATELY ANOTHER DEALER IN THE AREA HAD THE NEEDED PARTS. THE DEALER FURNISHED A LOANER CAR FOR 5 DAYS . WHEN I PICKED UP THE CAR ONLY THE REAR BRAKES WERE REPLACED. IF THE CAUSE OF THE FAILURE IS IN FACT "MOISTURE" THEN WHY WOULDN'T ALL THE PADS NEED TO BE REPLACED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198221August 1, 2007
SERVICE BRAKES, HYDRAULIC
MY WIFE RECEIVED A NOTICE FROM FORD ABOUT A POSSIBLE SAFETY PROBLEM WITH THE REAR BRAKES. THE NOTICE WAS RECEIVED AFTER THE REPAIRS WERE MADE AND WE PAID FOR THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196256July 13, 2007
SUSPENSION:FRONT, TIRES, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT TOOK HIS VEHICLE TO THE DEALER FOR SCHEDULED MAINTENANCE AND THEY DISCOVERED THAT THE FRONT DRIVER SIDE TIRE HAD EXCESSIVE WEAR. THE CONTACT HAD THE VEHICLE ALIGNED AND THE STRUTS CHANGED AT THAT TIME. THE CURRENT MILEAGE IS 30,000 AND FAILURE MILEAGE WAS 29,000. THE CONSUMER STATED THE TIRES WERE ONLY DAMAGED ON THE LEFT SIDE, AND THEY HAD TO LOWER THE STRUTS AND ROTATE THE UPPER MOUNTS TO GET VEHICLE TO ALIGN PROPERLY. THE CONSUMER FURTHER STATED THAT THIS NO FAULT OF THE DEALER BUT THAT FORD AUTHORIZE 50% REIMBURSEMENT FOR THE TIRES AND NONE FOR THE ALIGNMENT. THE CONSUMER PROVIDED A COPY OF THE REPAIR INVOICE. THE DEALER STATED VEHICLE STARTS AND STALLS IN THE COLD WHEN USING THE REMOTE START. UPDATED 08/07/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195910July 9, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
REAR BRAKES WENT OUT AT 23,000 MILES. NEEDED NEW ROTORS AND PADS. FORD MAKES DISPOSABLE ROTORS, IN THAT THEY CAN'T BE TURNED OR RESURFACED. THEY ARE THROW AWAY ROTORS, AND I HAD TO BUY ALL NEW ONES AT $100 A PIECE. WHY DID REAR GO OUT BEFORE FRONT? WHY DOES FORD MAKE DISPOSABLE PARTS? DON'T KNOW, BUT IT IS A SHAME AND A RIP OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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