Ford Fiesta Complaints

3,175 consumer complaints on file.

#10692353March 5, 2015
STRUCTURE:BODY:DOOR
A COUPLE A MONTHS AGO, MY SISTER TRIED TO CLOSE THE REAR DOOR ON THE PASSENGER SIDE. THE DOOR JUST BOUNCED OFF AND I HAVE TO TIE IT TO THE PASSENGER SEAT BECAUSE FORD TOLD ME THAT IT'S NOT COVERED AND THAT I HAVE TO PAY OUT OF POCKET FOR THIS SOMETHING THAT IT'S NOT ONLY MY CAR THAT IT HAPPENED TOO. THIS CAR IS GIVING ME HEADACHES I JUST WANT MY DOOR FIXED IT'S DANGEROUS THAT I'M DRIVING IT THIS WAY BUT IT'S MY ONLY CAR. MY DOOR IS MAKING THE SEAT LOSE BECAUSE OF IT BEING TIED TO IT. THE DOOR WONT CLOSE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692210March 4, 2015
POWER TRAIN, ENGINE
ON 02/27/2015 MY FORD FIESTA WITH 20,904 MILES WAS TAKEN IN FOR A TRANSMISSION ISSUE THAT BECAME POTENTIALLY LIFE THREATENING. WHEN MY WIFE APPROACHED AN INTERSECTION TO MAKE A LEFT HAND TURN AND CAME TO A STOP THE ENGINE BEGAN TO SHUTTER AND BOG DOWN. THE IDLE PICKED UP BUT THE ENGINE ALMOST STALLED. WHEN TRAFFIC CLEARED MY WIFE ATTEMPTED THE APPLY PRESSURE TO THE THROTTLE PEDAL BUT THE VEHICLE ONLY MOVED FORWARD AT ABOUT 2MPH. WITH MORE TRAFFIC HEADED TOWARD US (35MPH ZONE) ABOUT 50YARDS AWAY. MY WIFE LIFTED TO HER FOOT OFF THE THROTTLE TO APPLY AGAIN, THE CAR SUDDENLY LURCHED FORWARD WITH MY WIFE'S FOOT OFF THE PEDAL. THE SAME ISSUE HAPPENED WHILE DRIVING ON WINDY MOUNTAIN ROADS. THE VEHICLE WILL BECOME HESITANT THE LURCH OR BOG DOWN.WE HAD THIS VEHICLE IN FOR THE SAME FIX ON 09/09/2013. THE DEALERSHIP TOOK THE VEHICLE ON A ROAD TEST AND DIAGNOSED THE TRANSMISSION NEEDED A SOFTWARE UPGRADE. THE CARS TRANSMISSION STILL HAD MINOR PROBLEMS THAT THE DEALERSHIP STATED AS "NORMAL". THE DIAGNOSIS OF MY VEHICLE NOW IS THAT THE CLUTCH NEEDS TO BE REPLACED BUT A ROAD TEST WASN'T EVEN DONE TO THE VEHICLE. A FORD "SPECIALIST" DIAGNOSED THE PROBLEM WITH A COMPUTER STATING HE COULD ONLY GET THE ENGINE TO SHUTTER. I DON'T UNDERSTAND HOW A PROPER DIAGNOSTIC CAN BE DONE IF THE CAR IS NOT DRIVEN ON THE ROAD. THE DEALERSHIP SERVICE DEPARTMENT CANNOT TELL ME WHEN THE VEHICLE WILL BE FIXED AND TOLD I CAN PICK THE CAR UP AND DRIVE IT UNTIL THE CLUTCH COMES IN. OBVIOUSLY NOT CARING ABOUT THE CUSTOMERS SAFETY AND THE FACT WE TOLD THE SERVICE DEPARTMENT ABOUT THE POTENTIALLY DEADLY SITUATION THAT OCCURRED A RENTAL VEHICLE WAS NOT OFFERED CAUSE THEY FEEL THE CAR IS SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691872March 3, 2015
STRUCTURE:BODY
THE REAR PASSENGER DOOR DOES NOT STAY CLOSED AND WILL FLY OPEN WHILE DRIVING IF NOT SECURED WITH ROPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691701March 2, 2015
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
THE VEHICLE HAD AN ABNORMAL IDLE WHILE AT A STOP, AND WOULD SOMETIMES STALL. UPON ACCELERATION THE VEHICLE WOULD HESITATE AND JERK FORWARD. I TOOK THE VEHICLE TO THE DEALERSHIP TO RECTIFY THE ISSUE. I WAS TOLD THAT THE MECHANIC CLEARED THE CODE FOR THE CHECK ENGINE LIGHT, BUT THE INTERNAL WIRING HARNESS NEEDED TO BE REPLACED, ON A CAR THAT WAS A LITTLE OVER 2 YEARS OLD. THE INTERNAL WIRING HARNESS WAS NOT COVERED UNDER ANY TYPE OF WARRANTY. THE REPAIR WAS COMPLETED AT A COST TO ME OF $245.99. LESS THAN 2 MONTHS LATER, THE VEHICLE WAS HAVING THE SAME ISSUES, ABNORMAL IDLE, STALLING, AND HESITANT AND JERKY ACCELERATING. AGAIN, I TOOK THE CAR BACK TO THE DEALERSHIP FOR REPAIR. THIS TIME THE DEALERSHIP REPLACED THE TRANSMISSION AND CLUTCH FRONT SEALS, INPUT SEALS, AND AXLES SEALS, CHANGED TRANSMISSION FLUID, ADDED 2 QUARTS OF TRANSMISSION DUAL CLUTCH TRANSMISSION FLUID. THIS REPAIR WAS COVERED UNDER THE FORD 5 YEAR, 60,000 MILE POWER TRAIN WARRANTY. ABOUT 5 WEEKS LATER I WAS STILL HAVING THE SAME ISSUES, ABNORMAL IDLE, HESITANT AND JERKY ACCELERATION. AGAIN, I TOOK MY CAR TO THE DEALERSHIP. THIS TIME I WAS TOLD THAT THE THROTTLE BODY WAS BAD AND NEEDED TO BE REPLACED. WITH NO CHOICE, I NEED TO GET TO WORK, I TOLD THEM TO GO AHEAD WITH THE REPAIR WHICH ONCE AGAIN WAS NOT COVERED UNDER ANY TYPE OF WARRANTY. THE TOTAL FOR THIS REPAIR COST ME $720.26. IN LESS THAN 3 YEARS I HAVE HAD TO GO TO THE DEALERSHIP FOR MAJOR REPAIRS 3 TIMES AND SPENT JUST UNDER $1,000, PLUS THE INCONVENIENCE OF RENTAL CARS, DAYS OFF OF WORK, AND THE GENERAL ANNOYANCE OF KNOWING MY NEW VEHICLE HAS MAJOR MECHANICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691697March 2, 2015
STRUCTURE:BODY:DOOR
I PUT SOMETHING IN THE PASSENGER SIDE BACK SEAT, AS I CLOSED THE DOOR, IT BOUNCED BACK OPEN. I THOUGHT SOMETHING WAS IN THE WAY OF MAKING THE DOOR CLOSE, I CHECKED, NOTHING WAS THERE. I THOUGHT THE LATCH WAS STUCK, IT WASN'T. I HAD TO FIND SOME BUNGEE CORDS TO KEEP THE DOOR CLOSED ON MY 42 MILE DRIVE HOME. I COULD ONLY IMAGINE IF MY KIDS WERE IN THE CAR WHEN SOMETHING LIKE THIS WAS TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691278February 28, 2015
STRUCTURE:BODY
GOT MY 3YR OLD CHILD OUT OF THE PASSENGER REAR DOOR. WENT TO CLOSE THE DOOR AND WALKED AWAY. AS I TURNED IT DIDN'T SOUND RIGHT AS THE DOOR SHUT. SO I TRIED TO CLOSE IT AGAIN. THE DOOR LATCH FAILED TO CLOSE THE DOOR. SO NOW I AM UNABLE TO KEEP THE DOOR SHUT. I WAS FORCED TO GET A ROPE AND TIE THE DOOR TO THE OTHER REAR DOOR TO KEEP IT SHUT SO MY INTERIOR LIGHTS SHUT OFF AND NOT KILL MY BATTERY AND TO TURN THE DOOR ALARM OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690974February 26, 2015
UNKNOWN OR OTHER
IN AUGUST OF 2014, THE PASSENGER REAR DOOR FAILED TO LATCH. DEALER FOUND THE LATCH BROKEN AND REPLACED IT. THE MILEAGE ON THE CAR WAS 7,040. IN NOVEMBER OF 2014, THE PASSENGER FRONT DOOR FAILED TO LATCH. DEALER FOUND THE LATCH BROKEN AND REPLACED IT. THE MILEAGE WAS 7,494. FEBRUARY 24, 2015, THE DRIVER DOOR FAILED TO LATCH, THE CAR NOW HAS 8,300 MILES ON IT. WILL BE TAKING IT TO THE DEALER AS SOON AS WE CAN GET IT THERE. THIS IS VERY DANGEROUS IF IT WOULD HAPPEN WHILE DRIVING, ESPECIALLY AROUND A MOTORCYCLIST. IT COULD CAUSE CRITICAL INJURY OR DEATH. THIS IS EXTREMELY UNSAFE AND NEITHER THE FORD COMPANY NOR THE DEALER SEEM TO KNOW IF THE REPLACEMENT PART HAS BEEN IMPROVED TO PREVENT THIS FROM HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690748February 25, 2015
POWER TRAIN, ENGINE
2014 FORD FIESTA SE WITH ABOUT 15,000 MILES STARTED HAVING SHUTTERING PROBLEMS THAT ARE EXTREMELY VIOLENT AND COULD CAUSE LOSS OF CONTROL AND IS THOUGHT TO BE A SAFETY CONCERN TO DRIVER AND OTHERS ON ROAD. I HAVE OWNS THIS CAR SINCE BRAND NEW FROM THE DEALERSHIP. I STARTED HAVING PROBLEMS WITH THE POWERTRAIN AROUND 14000 MILES. THE PROBLEM IS A SEVERE SHUTTER PROBLEM WHEN YOU ACCELERATE. THE ONLY WAY TO STOP THIS PROBLEM WHEN IT IS HAPPENING IS TO LET THE GAS PEDAL OUT OF GIVE IT A LOT MORE GAS. THIS CAN HAPPEN AT ANY SPEED FROM 5 MPH TO 50 MPH THAT I HAVE EXPERIENCED IT. THE SHUTTER JERKS THE DRIVER FORWARD AND BACKWARD VERY FORCEFULLY. I TOOK THE CAR IN UNDER WARRANTY AND WAS TOLD THAT THE THIS IS NORMAL AND SENT BACK HOME. AT 15000 MILES I TOOK THE CAR IN AND THEY SAID THE DUAL CLUTCH SEAL WAS LEAKING AND THEREFORE RUINED THE CLUTCH. THEY REPLACED ALL PARTS AND CALLED TO SAY IT WAS COMPLETE. THEY LEFT VOICEMAIL, AND WHEN I CALLED DEALERSHIP BACK THEY SAID THE NEW PARTS HAD BROKE WHILE ON THE TEST DRIVE AND THEY HAD TO ORDER EXACT PARTS AGAIN. DEALERSHIP TOOK ANOTHER FEW DAYS TO FIX AND THEN I RECEIVED THE CAR. NOW FEB 2015 CAR IS DOING EXACT SAME THING AND HAS 24000 MILES ON. THE SHUTTERING IS A SAFETY CONCERN AS IT COULD RESULT IN MY WIFE OR I LOOSING CONTROL OF THE VEHICLE WHEN IT DOES THIS AT HIGH SPEED. I DO NOT UNDERSTAND HOW THIS DOES NOT CAUSE A SAFETY VIOLATION? THANKS FOR YOUR TIME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690245February 24, 2015
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE EXITING THE VEHICLE AND CLOSING THE FRONT DRIVER'S SIDE DOOR, THE TRUNK INDEPENDENTLY OPENED AND FAILED TO LATCH. IN ADDITION, ALL FOUR DOORS FAILED TO LOCK AND THE TRUNK OPEN WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690246February 24, 2015
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE REAR DRIVER DOOR UN-LATCHED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE REAR DRIVER DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,276.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690490February 24, 2015
LATCHES/LOCKS/LINKAGES
REAR SIDE DOOR LATCH NOT LOCKING THE DOOR. WAS ABOUT TO DRIVE WITH MY 2 DAUGHTERS ON THE BACK SEAT WHEN I NOTICED THAT THE DOOR IS NOT LOCKING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690126February 23, 2015
SUSPENSION, STEERING, POWER TRAIN
THE VEHICLE SHUTTERED, MAKE GRINDING SOUND AND HESITATED WHEN STARTING UP AND DRIVING. AT EVERY STOP LIGHT, STOP SIGN WHEN STARTING UP AGAIN, THE SAME SOUNDS, AND HESITATING WOULD OCCUR. TOOK VEHICLE IN TO THE DEALER WHO SAID I NEEDED ANOTHER CLUTCH AND TRANSMISSION. ABOUT $3000.00. I HAVE ANOTHER VEHICLE SAME YEAR, SAME MODEL, AND EXACTLY THE SAME SITUATION IS HAPPENING, THESE VEHICLES SHOULD BE RECALLED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689821February 22, 2015
LATCHES/LOCKS/LINKAGES
INCIDENT HAPPENED WHILE THE VEHICLE (2011 FORD FIESTA) WAS PARKED IN AUSTIN, TX. AFTER OPENING THE REAR PASSENGER DOOR, IT WOULD NOT CLOSE. THE LATCH ASSEMBLY FOR THE DOOR APPEARS TO BE BROKEN. WE TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY INDICATED THAT IT WOULD COST ~$500 FOR THE NEW LATCH ASSEMBLY AND INSTALLATION. WE HAVE OPTED TO HOLD THE DOOR TOGETHER BY USING A BUNGEE CORD AND ROPE ON THE INSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689765February 21, 2015
STRUCTURE:BODY
I LIVE ON THE ISLAND OF ST, CROIX, US VIRGIN ISLANDS. ON SATURDAY FEBRUARY 21, 2015 AFTER DRIVING THE CAR FOR SEVERAL ERRANDS, I RETURNED HOME AND OPENED THE REAR PASSENGER SIDE DOOR TO TAKE OUT SOME ITEMS. WHEN I CLOSED THE DOOR IT WOULD NOT STAY CLOSED. IT SEEMS AS IF THE LATCH WILL NOT STAY SHUT. I WILL CONTACT THE DEALER ON MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689624February 20, 2015
ENGINE, POWER TRAIN
TOOK THE CAR IN AND THEY GAVE US A RENTAL. THE TECH CALLED YESTERDAY TO SAY THEY ARE WORKING IN IT (DAY 2) THEN THEY CALL THIS MORNING TO SAY WHAT IT IS DOING IS NORMAL. I TOLD THEM IT IS NOT NORMAL FOR A CAR TO JUST LOSE MOMENTUM THEN WHEN IT DOES GO IT LURCHES FORWARD AND STARTS GOING REAL FAST. THERE IS A PROBLEM EITHER WITH THE ENGINE OR TRANSMISSION. SOMEONE IS GOING TO GET KILLED AND I AM DEADLY AFRAID ITS GOING TO BE ONE OF US. FORD JUST DOES NOT WANT TO ADMIT THERE IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689659February 20, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THIS ALL CAME ABOUT AT 11:30 PM WHEN LEAVING THE WORK PLACE THE CAR WOULD NOT PROVIDE HEATING TO THE DEFROSTERS OR OTHER AREAS AFTER THE ENGINE WAS AT OPERATING TEMP. THE OUTSIDE TEMP WAS AT MINUS SIX AND WIND CHILL BELOW THAT NUMBER.THE CAR WAS DRIVEN HOME A DISTANCE OF FIVE PLUS MILES WITH THE WINDSHIELD FROSTED MAKING IT DIFFICULT TO SEE THROUGH. UPON ARRIVAL AT HOME THERE WAS TWO SMALL CLEARED SPOTS THE SIZE OF HALF DOLLARS AT THE BOTTOM OF THE WINDSHIELD. AFTER HAVING THE CAR TOWED TO THE DEALER THIS MORNING THEY DETERMINED THE PROBLEM WAS AN ICED CABIN AIR FILTER AND [FROZEN] AS IN ICED FAN BLOWER THEY HAD TO DRY OUT. PER SSM 44942 IN WHICH ENGINEERS AT FORD [ I PRESUME ] WERE INVESTIGATING OR AS STATED ON THE PAPER WORK I RECEIVED FROM THE DEALER, CONCERNED ENGINEERS. THIS FALLS UNDER SAFETY DO TO VISION BEING IMPAIRED BECAUSE OF THIS PROBLEM WHICH APPEARS TO BE KNOWN BY THE MANUFACTURE. THIS CAR WAS ONLY DRIVEN AT THIS LATE TIME OF NIGHT AS TRAFFIC WAS ALMOST NIL AND THE EXTREME WEATHER DICTATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684012February 18, 2015
ENGINE, VEHICLE SPEED CONTROL
I PURCHASED MY 2011 FORD FIESTA IN AUGUST 2014 WITH 45,000 MILES ON IT. CAR RAN FINE FOR A WEEK THEN I NOTICED WHEN THE AC IS ON THE CAR JERKS WHEN I ACCELERATE. IT ALSO DOES IT DAILY WHEN I DRIVE SPEEDS UNDER 30 MPH. THE CAR STALLED OUT AS I PULLED OUT LEAVING WAL-MART AND THANK GOD IT WAS DURING THE DAY WHEN EVERYONE IS AT WORK AND THAT THERE WAS NOT A LOT OF TRAFFIC!! THIS CAR MAKES ME NERVOUS DRIVING IT A DISTANCE LONGER THAN 30 MINUTES AND NO CAR SHOULD FEEL THAT UNSAFE. I TOOK IT TO THE FORD DEALER THIS MORNING REPORTING OF CONSTANT JERKING AND HESITATION WHILE I AM DRIVING AND FEELING THE GEARS GRINDING WHEN I BRAKE. I WAS TOLD I NEEDED A NEW CLUTCH AND THAT IT IS A COMMON PROBLEM WITH THESE CARS AND THAT SINCE THE PART IS ON BACK ORDER IT WOULD TAKE MINIMUM 2 WEEKS TO GET IN!. HOW THERE IS NOT A RECALL ON THIS I DO NOT UNDERSTAND. I HAVE READ COMPLAINT AFTER COMPLAINT ABOUT THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684188February 18, 2015
POWER TRAIN
WE WERE AT A LIGHT AND WHEN IT TURNED GREEN WE ACCELERATED TO APPROX. 15 MPH AND SUDDENLY WE LOST MOMENTUM. A SEMI TRUCK BEHIND US LOCKED UP ITS WHEEL AND LUCKILY WE STARTED MOVING AGAIN OR HE WOULD HAVE DRILLED US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684189February 18, 2015
POWER TRAIN
THIS IS AT LEAST THE 12TH TIME WE HAVE TAKEN IN THE CAR OUT WHICH 2 TIMES (NOW A THIRD) THEY HAVE ADMITTED THERE IS A PROBLEM. FORD SENT ME A LETTER ADVISING THEY WERE AWARE OF "POSSIBLE" PROBLEMS WITH THE TRANSMISSION. THEY SAY ITS AN AUTOMATIC/MANUAL TRANSMISSION AND IT CAN LEAK FROM ONE CHAMBER TO ANOTHER CAUSING GRINDING, LOSS OF MOTION ETC. THEY GAVE ALL OWNERS A 100,000 MILE WARRANTY FOR THE TRANSMISSION. PROBLEM IS I PAID FOR A 100,000 MILE WARRANTY ON THE CAR ALREADY. WE WERE TURNING A (WINDING ROAD) SLIGHT CURVE WHEN IT SOUNDED LIKE THE WHOLE TRANSMISSION WAS FALLING OUT OF THE CAR AND WE LOST MOTION. THE CAR BEHIND US SLAMMED ON HIS BRAKES HORN BLARING AND SWERVED JUST BARLEY MISSING US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683924February 17, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE BOUGHT A 2013 FORD FIESTA IN AUGUST OF 2013. NOT THREE WEEKS INTO OWNING IT, WE HAD SOME TROUBLES AND THE CAR WOULDN'T START. IT TURNS OUT THERE WAS A BAD FUEL PUMP THAT NEEDED TO BE REPLACED. WHILE IT WAS BEING REPLACED, I WAS GIVEN A FORD LOANER TO DRIVE FOR ALMOST A WEEK, WHILE THEY HAD THE CAR TO REPLACE THE FUEL PUMP.??THE TRANSMISSION HAS BEEN LOOKED AT 3 DIFFERENT TIMES. THE FIRST TIME THE SERVICE REP SAID THAT THERE WAS SOME KIND OF LIQUID ON SOME PART THAT MAKES IT NOT CHANGE GEARS QUICKLY AND THAT THEY WIPED IT OFF AND IT SHOULD BE GOOD BUT THAT IT CAN COME BACK. THE SECOND TIME THEY SAID THEY REWORKED THE COMPUTER AND THE CAR NEEDS A CHANCE TO ?GET TO KNOW THE WAY I DRIVE? AND THEY SENT ME AWAY. THE THIRD TIME THEY LOOKED AT THE TRANSMISSION, THEY SAID NOTHING WAS WRONG AND THAT THE LOUD, CRUNCHY, JUMPY THINGS I AM EXPERIENCING ARE CALLED "NORMAL FOR THE CAR" AND THEY SEND ME AWAY. THEY REFUSED TO DO ANYTHING ELSE AND SOMEONE HIGHER UP IN THE SERVICE DEPARTMENT PRINTED OUT A NOTICE ABOUT FORD FIESTA TRANSMISSIONS TO ASSURE ME THAT THE SOUNDS AND JERKING I WAS EXPERIENCING WAS NORMAL WHEN WE RECEIVE THE SURVEY FOR OUR EXPERIENCE, OF COURSE WE GIVE A NEGATIVE RATING. WE DID NOT GET A SERVICE THAT WE FEEL WE WERE DUE AND THE CAR DOES NOT DRIVE AS PROMISED. THE NEXT TIME I BROUGHT IT IN FOR THE SAME ISSUES, OUR REP, [XXX] TOLD ME THAT ?WE SCREWED HER ON THAT SURVEY AND THAT HER JOB IS ON THE LINE WITH THINGS LIKE THAT ? IF SHE GETS ANYTHING LOWER THAN EXCELLENT?. WELL, SORRY, OUR EXPERIENCE WAS NOT EXCELLENT. WE ARE NOT HAPPY WITH THE WAY THE CAR DRIVES, IT SPUTTERS FROM IDLE TO FIRST GEAR AND IS SOMETIMES UNSAFE WHEN YOU NEED TO TURN INTO ONCOMING TRAFFIC. BUT WE WERE TOLD IT WAS ALL IN OUR HEADS AND EVEN THAT WE SHOULD LEARN TO DRIVE IT DIFFERENTLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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