Ford Expedition Complaints

512 consumer complaints on file.

#11706243December 20, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
I have a new 2025 Ford Expedition Max Platinum. I paid for the 8 year Blue Cruise option. The Blue Cruise function has never worked properly even after allowing Ford to service the vehicle on 2 separate occasions - once for almost 2 weeks. When adaptive cruise + lane positioning is selected, the car will go into Blue Cruise and then within 30 second give a watch the road warning (regardless of face position) and then force the car to slow down - very alarming and very dangerous. This happened on multiple occasions on I81 which created a safety issue. Every attempt to deal with FORD has failed. In sharing my experience, it seems this is a problem with all 2025 Ford Expeditions!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705760December 18, 2025
POWER TRAIN
During highway operation, vehicle transmission makes very loud and angry sound and then loses ability to move , almost caused us to get hit at an intersection. Vehicle often jumps violently when shifting to reverse, and often loses propulsion when going uphill and shifting. No issues have been identified by mechanics but I have found several forums on line with drivers reporting similar occurrences. This is very dangerous and if not addressed will result in loss of life. We purchased this vehicle certified by the dealer with 92000 miles on it and it began doing this less than a week after purchase. We took it in for recall work and reported it and they said nothing was wrong with it. Manufacturer failure to rectify this very common problem is going to cause may citizens to be injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705302December 16, 2025
VEHICLE SPEED CONTROL
The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. No warning light was illuminated. During the failure, the contact's wife was the only occupant inside the vehicle. In addition, the display screen went blank. The contact's wife had not sustained an injury, and no medical attention was needed. No police report was filed. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11704788December 12, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The engine was stalled but accessory was still on. After an off/on cycle the vehicle started and went into gear functioning normally. Immediately taken to a ford/Lincoln dealer. They inspected and told us they found no codes and no discernible issues with the vehicle and it was released. Will be dropped off at another ford shop in the morning to continue diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703687December 8, 2025
FORWARD COLLISION AVOIDANCE, STEERING
The contact owns a 2025 Ford Expedition. The contact stated that while driving 75 MPH, the steering wheel failed to steer in the intended direction. The contact stated that the blue cruise hands-free system was activated during the failure. In addition, the vehicle was shaking and the brakes were independently activated. The contact was able to correct the steering wheel to the intended lane. No warning lights were illuminated. The contact stated that the failure could have caused a crash. In addition, the failure occurred while the contact was driving at night. The contact's wife and grandchild were occupants in the vehicle during the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703222December 5, 2025
POWER TRAIN, ENGINE
The contact owns a 2021 Ford Expedition. The contact stated that while driving at 45 MPH, the engine overheated. The message “Drive Mode Inoperable” was displayed. The contact pulled over for 20 minutes, and the vehicle was restarted. The vehicle was towed to the local dealer, who confirmed that parts were on back order for NHTSA Campaign Number: 22V346000 (Engine). The vehicle was diagnosed, and it was determined that the failure was due to the transmission. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 99,130.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702998December 4, 2025
UNKNOWN OR OTHER
I was driving on the I95 and just passed the McHenry tunnel when out of nothing I heared a loud bang and my moon roof spontaneously shattered into pieces. Nothing hit it and after inspection there was also no other damage on the car but the rear part of the moonroof that was completely shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702802December 3, 2025
POWER TRAIN
Have had jerky shifts and hard down shifts while driving 2021 Ford Expedition. Told dealership and was told it was normal. Then went in for oil change told the dealership about lose of power while shifting and hard shifts they advised to have transmission fluid changed. Not even 3 weeks later while pulling out onto a busy road my vehicles engine revved very high but the transmission never engaged past 2nd gear. I was almost hit by a car coming at me on the 2 lane road. After letting off the gas and then reapplying gas the transmission engaged. I drove to the dealership. Today they informed me that the transmission has multiple failures at the shift point between 1-2 and 7-8 along with hard down shifts between 4 and 3 gears. Was informed that the transmission would need to be replaced. I never got any error or warning codes that anything was wrong. I told the dealership that I felt unsafe driving the vehicle due to the transmission. The first instance happened less than a month ago. My vehicle is at the shop now waiting to have a replacement at my expense when Ford knew what the transmission is like.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702722December 3, 2025
UNKNOWN OR OTHER
My employee was walking to his Ford 2022 Expedition, he had started it remotely, went to open the back of the vehicle, and the glass exploded. We have a video of it happening from a ring camera system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702550December 2, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
I own a 2024 Ford Expedition XLT. The vehicle repeatedly loses multiple federally mandated safety systems including Blind Spot Monitoring, Cross-Traffic Alert, Automatic Emergency Braking, Forward Collision Warning, and camera systems. Alerts include: ‘Cross-Traffic System Fault,’ ‘Blind Spot System Fault,’ ‘Pre-Collision Assist Not Available,’ ‘Front Camera Fault,’ and ‘Check Parking Sensors.’ Ford has acknowledged this as a known issue with a fix delayed until June. My dealer (Morries Ford, Buffalo MN) is charging $225 each time the defect recurs just to clear errors. This is a safety defect that places my family at risk. Ford is refusing to cover the full repair cost and the dealer is charging for temporary resets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702381December 1, 2025
POWER TRAIN
While attempting to pass a slower moving vehicle and changing from the right lane to left, I attempted to accelerate past the vehicle when the check manual light appeared on the vehicle display dashboard and I lost all power. I had no acceleration and no power from the gas pedal, after gliding past the slower vehicle and completely taking my foot off the gas pedal, the truck reset itself and power came back to the vehicle and was able to accelerate again, as if nothing happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702213December 1, 2025
UNKNOWN OR OTHER
I have a 2022 Ford Expedition that Ford states some of these are under recall for the backup camera but not mine. On 10/28/25, my backup camera went out with a blank blue sometimes black screen. I took it to Marler Ford where they gave me an estimate of $1000 to replace the camera. I received an oil change on the same day. When I got home I noticed from the diagnostics that my camera was loose in its setting and was able to easily remove it. I am assuming this occurred while at the dealership and will address this with them. While I contemplated what to do, I noticed a change 1 week ago when i backed up even though the camera was removed. It showed the back up lines and no longer the blank screen. I placed the camera back in and now it is working but is still loose so I removed it so it doesn’t fall out. I called Ford. My case number is CXH-XXX. In summary, Ford is still not owning up to the recalls that are a major safety issue in these vehicles and need to be held accountable. I am not confident that this issue will not return if the issue is not fixed. It has caused me stress in not allowing me to be as confident in reverse. It has not resulted in a accident at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701581November 25, 2025
ELECTRICAL SYSTEM
In the fordpass app, we get a notification that the vehicle has turned off certain function due to inactivity in order to reserve power. However, we will have just driven the vehicle. This message should only populate when the vehicle is inactive for 14 days. It can also populate when the battery drops below 9V or due to extremely hot or cold conditions. It is 70 degrees F outside, so this reduces the reason to only one problem, and that is the battery less than 9V. We just spent over $700 at the dealership on a new battery and service charges because they said it was a battery problem. We spent over $100 the first attempt to find the problem with a sync update. Now, with a new battery and updated sync, out vehicle is still draining the battery. Low and behold, when the message populate in the app, the vehicle will not start, leaving us stranded on multiple occasions in town. The dealership at Long Lewis Ford in Muscle Shoals cannot find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701437November 25, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the recall was initiated in July 2025, and parts were still not available. The contact stated that the recall repair was urgently needed because the contact travelled with her grandchildren inside the vehicle. In addition, the contact was stuck in another State because the contact was afraid to drive the vehicle due to the safety recall. The manufacturer was made aware of the concern. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699949November 17, 2025
SEAT BELTS
The seatbelt strap malfunctioned ( locked) and and I was unable to loosen the straps .. resulting in having to cut the strap to get my child out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699447November 14, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not available. The contact stated that the recall notification was received shortly after the vehicle was purchased. The manufacturer was not made aware of the failure. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698531November 10, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle stalls out upon driving when trying to accelerate. Has popped up error which states to check fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697375November 4, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When the vehicle starts, two error messages appear. The first one is "Pre-Collission Assist not available" and the second one is "Front camera fault - Service required". Due to these errors, I have no collission assist and cruise control does not work and cannot be enabled. I have taken it to the dealer 3 times (Since the summer) to be repaired and they have reloaded the software each time. This has not fixed the problem and they refuse to replace any hardware. They have stated that it is a software issue and that a fix will be forthcoming but they have no fix or timeframe as to when it will be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696681October 30, 2025
STRUCTURE:BODY:DOOR
The contact rented a 2025 Ford Expedition Max. The contact stated that while stopped at a gas station, the front driver's side door was opened and was cut by the edge of the door. The bottom of the door was at a 90-degree angle, and the edge of the door was sharp. The contact sustained a 2 1/2 in. cut on the right front lower part of the leg. No medical attention was received. The contact stated that the cut left a scar on his leg. The manufacturer was not notified of the failure. The failure mileage was approximately 7,300. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11694481October 20, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Nn 9/15/2025 While the car was running but parked, we began to smell burnt plastic/electrical. Upon trying to shut off the vehicle several service lamps came on advising to go immediately to a service center and that there was a powertrain issue. Vehicle would also not shut off. Upon arrival at dealership they diagnosed that the battery box had corroded and would need replaced under the 1time battery Junction box replacement campaign (22N19). Upon repair they discovered that the wiring harness was badly melted and would need replace part [XXX] . The problem lies here. This part is backordered with no date for availability. Ford refuses to acknowledge this as a problem, and will not help with rental or loaner assistance, as that repair shouldn't take more then a few hours to complete. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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