Ford Expedition Complaints

512 consumer complaints on file.

#11545123September 18, 2023
POWER TRAIN
While the vehicle is in 2 wheel high, it operates as all the hubs are locked or there is a severe transmission issue. On turns which causes safety issues when trying to navigate corners. My wife hit a curb because of the issue. It causes a severe drag and terrible sound. It also has extremely rough shifting. We had a 2019 Navigator with the same drivetrain that had issues that eventually had to have the motor replaced with less than 10,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543285September 7, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
vehicle has been shifting into neutral at speeds for 65 mph or more , it is constantly locking and unlocking itself when turned off. It malfuctiins during auto pilot asst( doesnt read the hands even though they are on the wheel) Today it wouldn't turned on. when I pressed the brake to turn it on, it said that the steering system fails and that the braking system failed and the screen powered down to save battery. when pressed the brake shook and then locked down. even if left on this vehicle turns off after idling for more than 10 minutes. so that makes no sense. It wouldn't even attempt to turn over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542518September 4, 2023
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Bought car new last year. Current 15,000 miles. On Saturday, September 2, I turned the ignition off and then opened the drivers door. Suddenly there was a horrendous loud static noise coming from I assume the radio speakers. It was deafening, and lasted about 3 seconds. I have read about other Ford trucks having this problem, but it is the first time for me. I will take it to my Ford dealer tomorrow morning. Apparently there is a quick program update to correct the issue. If this happened while I was driving, it may have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542513September 4, 2023
SUSPENSION, ELECTRICAL SYSTEM, POWER TRAIN
I crunk my 2023 Ford Expedition up yesterday so the AC would run and it wouldn’t be so hot. I pressed the break, and the start button and simply crunk it up, I then got the keys out of the vehicle so I could unlock my house. When I walked back outside My truck had rolled backwards and hit my house. The vehicle was in park. Now I have to fix my house and my truck and all of this is something that should have never happened and is extremely scary and dangerous. Thankfully I got into my house before it hit it because I may not have been so lucky considering my vehicle was to my back and could’ve easily rolled over me if it had started rolling sooner than it did.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11542228September 2, 2023
POWER TRAIN
Unintended acceleration just after engaging the transmission in forward motion. This has happened four (4) times since new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541715August 30, 2023
UNKNOWN OR OTHER
On about 4 to 5 occasions while driving on the highway, the car sort of stalls and a loss of control happens where everything feels locked up for a few seconds and a big thump is heard. It feels like the transmission has completely dropped out or that I have been hit but I have not been hit, it’s just the jerking motion I was feeling. It has happened both when excelerating to change lanes and also when promptly slowing to avoid someone coming into my lane. It is a really scary situation and when I looked it up, apparently has been documented on recent earlier models of the car but not in my newer 2021 year. This issue is still happening with the newer model and needs to be looked into. The dealership confirmed and said the transmission needs to be replaced. There are only arousn 26K miles on the car, it started happening around 20K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540648August 24, 2023
POWER TRAIN, ENGINE
After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540481August 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540428August 23, 2023
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
On start-up, vehicle had an ear-piercing noise coming through all speakers. All of the dashboard screens were black, buttons were not responsive, but the vehicle would still move. Even after getting the vehicle to turn off, the sound persisted. I had to manually disconnect the battery to get it to stop. I have video of the incident if helpful. Ford service had no idea how to handle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540243August 23, 2023
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2023 Ford Expedition. The contact stated that the liftgate failed to open with the key fob remote or manually. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor was inoperable. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540129August 22, 2023
VEHICLE SPEED CONTROL
On numerous occasions, when traveling at speeds 50mph and over, the vehicle failed to further accelerate when the gas pedal was engaged. This caused the rpm's to rev up to 7 and the vehicle to slow down. Our safety was at risk because the vehicle was unresponsive to acceleration for at least 20-30 seconds making it impossible to avoid or get away from something dangerous. On one occasion, the vehicle made an alarming grinding sound. I have not yet taken the vehicle to a service center for inspection of this problem. There were not any warning lamps, messages, etc prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540008August 22, 2023
UNKNOWN OR OTHER
I do not feel Ford is taking recall 22S36 seriously. In 2022 they began claiming that parts would be available late summer of 2022. I have scheduled and brought my vehicle in at least three times to have this recall performed only to arrive and they didn't have parts. So now for several months I've started calling to check on parts. The first response is always "We can do that recall" but then after asking about parts to make sure I'm told that parts aren't actually available and that they are on back order and expected in two weeks. Ford is providing no means to schedule this recall service by putting customers on a wait list, ordering parts specifically for a VIN, or otherwise setting parts a aside specifically for customers actively trying to get the repair done. Today is day 462 since this recall, almost as many days as dollars they've spent on the handout. I hope the NHSTA takes a hard look at Ford's obligation to resolve recall 22S36 and at their inaction and insincere practice at doing so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538824August 16, 2023
UNKNOWN OR OTHER, POWER TRAIN, ENGINE
I’ve been having issues from day one with shifting gears, the vehicle makes a loud “thunking” noise and practically stops my vehicle in the middle of the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538769August 15, 2023
ELECTRICAL SYSTEM, ENGINE
There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538458August 14, 2023
ELECTRICAL SYSTEM
Alternator failed suddenly. Caused loss of power to all components while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538400August 14, 2023
ENGINE, POWER TRAIN
Transmission shifted into neutral while driving at highway speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538379August 14, 2023
AIR BAGS, POWER TRAIN
Transmission is slipping and hard shifting or fails to shift. I noticed it at hot temperatures but does it now constantly. Airbag is starting to come out of the perforation below the Ford symbol on the horn. I'm concerned it will deploy while driving and cause a traffic accident/injury/death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537721August 10, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
The contact owns a 2022 Ford Expedition. The contact stated that when the vehicle was started in the morning and the air conditioning system was activated, there was a mildew odor inside the vehicle. The contact stated that while driving the odor dissipated. The contact stated that water was accumulating in the passenger’s side wheel well and could cause a short circuit due to the electrical wires and connectors underneath the carpet. The vehicle was taken to a local dealer however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure TSB Number: 20-2170 Water Leaking on Right Front Floor During Or After A/C Use (Visibility). The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536478August 4, 2023
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535440July 31, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
While driving with cruise control set at 65mph the vehicle will maintain set speed for a undetermined amount of time at which point the vehicle cruise will jump to a very high setting of 88mph....forcing me to shut the system down...this happens frequently and I can't determine what sets it off. Ford Dealer can't find anything wrong . Also the lane assist will constantly warn of not holding the wheel or lane in fractions forcing me to shake the steering wheel to let the system know I'm holding the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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