Ford Expedition Complaints

512 consumer complaints on file.

#11535034July 28, 2023
POWER TRAIN
The 10R80 transmission, even after rebuilt by the dealership continues to shift in unexpected ways (hard shifts, not picking the right gear, hesitation under acceleration). It doesn't happen all the time, and isn't reproduceable at will. When the problem occurs, it is very noticeable. The vehicle will hesitate and not accelerate when pushing on the gas pedal, and then all of a sudden jump forward unexpectedly. The dealership has examined it after the transmission was rebuilt, and states that it is operating normally, but we were unable to duplicate the problem at that time. The next day, it happened again while driving on the highway when merging into traffic. Pressed on the gas pedal, but the car did not accelerate as expected (long hesitation), and then the transmission decided to change gears, and experienced hard shifts to the point the whole car jerks abruptly (this was NOT because of extreme pressing of the gas pedal). Just normal pressure on the gas pedal, and it will randomly decide how it will shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535021July 28, 2023
VISIBILITY/WIPER
On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534544July 26, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2022 Ford Expedition. The contact stated that while her husband was driving at an undisclosed speed and trying to activate the cruise control, the vehicle inadvertently lost motive power. The driver was able to pull over the side of the road, but the vehicle failed to restart. There was no warning light illuminated. The contact stated that roadside assistance arrived, and it was difficult getting the vehicle onto the tow truck. The vehicle was towed to the dealer, who diagnosed a failure with the fuel pump module and determined that the battery needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 7,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534405July 25, 2023
POWER TRAIN
While driving the vehicle in sport mode and trying to accelerate the pedal will go to the floor and the vehicle will stop moving for a couple of seconds. Usually happens around 20mph and is seemingly random. No warning lights but the vehicle will not move any faster. This has happened 3 times since we bought it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533411July 20, 2023
UNKNOWN OR OTHER
I had my three young children in the car and was driving a brand new 2022 Ford Expedition when I heard a loud sound and my sunroof completely shattered, causing shards of glass to fall on me and my 3 children, as well as almost causing me to get into an accident due to the shock of the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530027July 2, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Expedition has adaptive cruise control. I was driving on the interstate at around 65 mph with the adaptive cruise set. I was raining, so I set it to max range. It worked fine for the first few minutes of rain. As cars started to slow down, mine sped up and put me in an extremis situation where I had to forcibly apply the brakes. It was following the car in front of mine fine at around 55 mph, but then sped up despite the car getting closer as if there wasn't a car there. Only after I applied the brakes did I start getting an error that adaptive cruise and collision assist were not working due to a sensor being blocked. I've driven in rain many times and have never had this error. As far as I can tell the forward sensor failed due to moisture and instead of the adaptive cruise turning off, it actually caused the vehicle to accelerate since cruise was set to 65 mph. Sensor failed in a 5 minute rain storm. Software design does not fail safe, but rather the opposite.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529705June 30, 2023
POWER TRAIN, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2021 Ford Expedition. The contact stated while driving 80 MPH, the vehicle began to shake forcefully. The contact stated that the check engine warning light was illuminated before the vehicle stalled. The contact was able to park on the side of the roadway, restart the vehicle, and continued driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure within 24 hours. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the fuel injectors to be replaced. The vehicle was repaired but experienced the failure a third time. The contact stated the catalytic converter, and the transmission warning lights were illuminated. The contact took the vehicle a third time to the local dealer, diagnosed, and it was determined that the catalytic converter and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529545June 29, 2023
VISIBILITY
The contact owns a 2021 Ford Expedition The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526360June 10, 2023
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
The rear glass busted after being inside the carport. Shattered. You could hear the glass sizzling when I found it. I have images of this. My concern is what this would have happened had my kids been in the car and the vehicle in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526306June 9, 2023
UNKNOWN OR OTHER
I was driving down the interstate in the morning going traveling out of town for a day trip going approximately 60 MPH. There was an opening in the "Fast" lane so I pushed on the accelerator as I was getting over and it felt as if when it was down shifting it could not find any gears. The vehicle slowed WAY down, thank goodness the person that I pulled out in front of was pay attention otherwise they would have rear-ended us. The exact same thing happened twice again later the same day as we were headed home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525339June 5, 2023
ELECTRICAL SYSTEM
Expedition would not shut off! Electrical system burning and burned up fuse box battery and sensors could not kill power to vehicle. We had to pull full pump relay to shut off engine and then disconnect battery to shut down electrical system. This caused not only much damage to fuse box wiriring and battery. Ford dealer says 2500-3000 in damage to vehicle. This could have caused battery to explode or electrical fire glad this wasn’t parked in my garage and we where able to keep car from catching fire Expedition did have the previous recall done for electrical and still have issues with wiring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525022June 2, 2023
POWER TRAIN
10-Speed transmission frequently shifts hard, and sometimes misses a shift entirely resulting in no power for a few seconds while the transmission tries to "find" the right gear. This has occurred in busy intersections which obviously presents a major safety risk. Awkward shifting started about 2 months ago, complete loss of power has occurred 3 times in that time period. Vehicle is currently sitting in a Ford dealership service department awaiting diagnoses and repair since 5/29/23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523660May 24, 2023
ELECTRICAL SYSTEM
For the fourth time our brand new Ford Expedition has had a issue with the SYNC radio B&O Sound system. It initially started out where the 15.5 inch screen locked up and no radio, Bluetooth would work and couldn’t even control climate. The dealer got to see this first hand and had no interest in investigating. Now the last three times has been a HORRIFYING pop and extremely loud static and popping like fire works inside the car. Two of the three times luckily my wife wasn’t driving. The most recent time this happened as we were driving down the road and THANKFULLY no car was in the opposite lane as it caused me to jump and swerve because i though we had been hit. This could have ended very badly under the wrong timing and especially with my 4 year old and infant in the car which they also started screaming because it was ear piercing. After a little investigation I have come to see this is no new issue with the Ford Sync B&O sound system. Some people have stated the dealers complimentary changed the amplifiers and seemed to have solved the problem. Sadly the two dealers in my area will not even look into it unless the problem is currently occurring. The bad part is that the next time it does occur could be detrimental to the life of my wife and kids!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522872May 19, 2023
ENGINE
The contact owns a 2022 Ford Expedition. The contact stated while driving at approximately 50 MPH, there was a high pitch noise emanating from underneath the vehicle. Additionally, the vehicle was shaking abnormally. The vehicle was taken to a dealer where it was diagnosed that an unknown software program needed to be updated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521406May 10, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I rented the vehicle in question from Hertz. The vehicle's cruise control and vehicle acceleration system repeatedly malfunctioned over the course of several days. I would have cruise control set for 35 mph and the vehicle would automatically re-set cruise control to 55 or 65 mph. Likewise, I could have the cruise control set for 55 mph or 75 mph and it would automatically on its own re-set the cruise control to 85 mph and even, in a couple cases, 100 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519791May 1, 2023
POWER TRAIN
Severe transmission slippage/failure at all speeds. Gear disengages randomly during acceleration. No Ford dealer wants to take the responsibility to repair or fix it. Per the dealers, the computer doesn’t log the occurrences. Hard to believe that and hard to believe there is a major class action lawsuit in CA regarding this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519065April 26, 2023
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact owns a 2023 Ford Expedition. The contact stated while refueling the vehicle, the contact removed the pump nozzle from the filler neck and gasoline squirted out of the fuel filler neck. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 1,578. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513969March 27, 2023
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns 2022 Chevrolet Expedition. The contact stated that while driving at various speeds and activating the turn signals, the turn signals would temporarily blink excessively fast, which indicated a turn signal failure. The vehicle was taken to an unknown local dealer, who was unable to duplicate the failure. No service was performed. Additionally, the contact stated that while the adaptive cruise control mode was activated, the vehicle accelerated unintendedly and nearly hit a pedestrian. The contact stated that he had not engaged the Resume button at the time of the failure. The contact also stated that while reversing, the rearview camera was inoperable. The cause of the failures were not determined. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512260March 16, 2023
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated while driving 25 MPH, the vehicle lost motive power with a messaging to restart the vehicle being displayed. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that no failure was found. On another occasion, the contact contacted the dealer and the dealer stated that the failure was a known issue however, there was no recall for the failure. The manufacturer was contacted, and the manufacturer stated that the vehicle needed to be diagnosed. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511942March 15, 2023
ENGINE, VISIBILITY
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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