Ford Expedition Complaints

512 consumer complaints on file.

#11605923August 1, 2024
ELECTRICAL SYSTEM
While driving the vehicle, the stereo system suddenly without warning started an unbearable loud and deafening noise. I was driving on a busy highway and was able to the the next exit. I had 2 other occupants in the vehicle. We had to exit the vehicle because the noise level from the speaker was painful and caused disorientation. I turned the vehicle off but the noise continued for at least 10 minutes then stopped. Myself and the 2 other occupants still have ear pain 24 hours later.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11604868July 27, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Applied brakes and instead of braking, vehicle accelerated on its own. Please note, when brake applied, felt resistance and simultaneously vehicle accelerated into lane of traffic. Rate of speed was very low, as I was coming to a stop in a parking lot. No warning lights on dash, dealership confirmed it was not the floor mats, there are no loose items in vehicle. My safety was put at risk as well as anyone walking/crossing the walk area and any vehicles that may have been in the lane of traffic. I immediately contacted dealership and was told to bring it in. The dealership has the vehicle currently, information provided to me by dealership. The vehicle was running self tests. Now the Tech has opened a Ford Hotline report, have not been able to duplicate issue and now awaiting response from Ford as to how proceed in diagnosing vehicle. Incident occurred July 25, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604555July 25, 2024
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604517July 25, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
The 360 degree backup camera displays a black screen when activated in both reverse and forward parking mode. This causes myself & any other driver to not have clear vision around the vehicle while in reverse posing a severe safety hazard. This problem has been reported & confirmed diagnostically from my local dealership as well as reported to Ford Motors itself resulting in a case being opened regarding the safety issue. I have been told by Ford on multiple occasions that they will expedite my case & call me back with information, however it has been over 6 weeks and I have had to call them e Rey time to follow up. This back up camera safety issue has already been recalled on other makes & models of Ford vehicles including the year model before my vehicle. My dealership told me that although this exact same issue is recalled on other vehicles, I would need to pay the estimated $1500 to repair my issue. This has caused me and my family a significant amount of stress because we have young children, drive carpool for elementary school and need to be able to see our surroundings dings when backing up and parking. Several times I have come close to hitting something when parking because I can’t see from the camera. The NTHSB has also issued safety recalls for Ford backup cameras having this exact same issue and this is a huge safety issue for my model Ford as well. Ford knows there’s a safety issue and is not taking this seriously. We intentionally paid extra for this camera to ensure adequate vision while reversing and parking, this is unacceptable on Ford’s part to not escalate this issue and repair the defective camera at no cost. I desperately need help in getting Ford to fix this before a serious avoidable injury or accident occurs. I do not have another car I can drive and am stressed every time I drive now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604405July 25, 2024
UNKNOWN OR OTHER
Bottom of door has a razor-sharp edge that lacerates your leg. See picture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604190July 24, 2024
POWER TRAIN
The transmission in this vehicle has been consistently needing repair. It is available for inspection. Concerned transmission will fail and leave family stranded. The problem has been reported to the dealer and the manufacturer 8 times over the past two years and they are still unable to fix the transmission. The vehicle has also had error messages about the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604160July 23, 2024
SEAT BELTS
Third row seat belt buckle warped and damaged. My child’s car seat was installed for normal cleaning and upon inspection was obviously warped compromising the safety of a small child. No warning lights on the dash indicated a seatbelt failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603546July 20, 2024
UNKNOWN OR OTHER
Unknown, it appears to be a Transmission issue the vehicle shifts hard, loses power while driving, and delayed acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603220July 18, 2024
STRUCTURE
The contact owns a 2022 Ford Expedition. The contact stated that while starting the vehicle, there was a moldy odor coming from the vents. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603115July 18, 2024
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated that while at a four-way stop, the vehicle failed to move, and downshifted to first gear. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602416July 15, 2024
POWER TRAIN
The contact owns a 2022 Ford Expedition. The contact stated that on several occasions after his wife had reversed and then shifted to drive, the vehicle made a clunking sound and failed to accelerate as intended for several seconds. On another occasion, while stopped at a stop sign, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended for several seconds. The vehicle was taken to a dealer where it was diagnosed that the transmission software needed to be updated. The vehicle was repaired; however, on several occasions, while driving at undisclosed speeds, the contact experienced a failure with an abnormal clunking sound coming from the front of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602351July 15, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2021 Ford Expedition. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the passenger's side catalytic converter was replaced; however, the failure recurred. The vehicle was taken to a second dealer, Bozard Ford Lincoln (540 Outlet Mall Blvd, St. Augustine, FL 32084), where the passenger's side catalytic converter was replaced; however, the failure recurred 8 months later. The vehicle was taken back to the second dealer, where the driver's and passenger's side catalytic converters were replaced. The vehicle was repaired. The manufacturer was notified of the failure and offered monetary compensation; however, the contact stated that the monetary compensation was not adequate to correct the persistent failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601767July 13, 2024
UNKNOWN OR OTHER
The vehicle vibrates substantially at 60-80 mph. Vibrates at lower speeds as well but not as bad. Dealer has had the car for over 40 days. All new expeditions and Lincoln navigators have it as I have driven over 15 now. Vibration is clearly noticeable. Many sales people comment say it’s tires. The dealer shop foreman all acknowledge it. They have balanced tires and driveshaft- charged me for all of it. We have a small business and drive across country a lot. This makes the vehicle useless for that purpose. This was noticed within one mile of the dealership the day of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600898July 10, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599309July 5, 2024
POWER TRAIN, ENGINE
It started with transmission issues and has since been nothing but trouble. Car has been in and out of shop, now the ac is out. Ford takes no accountability
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596373June 25, 2024
UNKNOWN OR OTHER
There is a chrome decorative trim on the interior of the vehicle that surrounds the cup holders and storage areas. This chrome decorative trim is beginning to delaminate and had a razor-sharp edge. When reaching into the storage compartment that is also a phone charging station the delaminating chrome sliced my hand resulting in me requiring stiches from urgent care.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11594980June 18, 2024
SEATS, STRUCTURE:BODY
Second row power folding captain chair can fold down without anybody touching button. Rear hatch opens intermittently while parked or driving. The latest incident occurred while driving on city streets, and dash flashed a warning about rear hatch being opened while driving about 20mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594849June 17, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Ford Expedition. The contact stated that while the vehicle was parked, he became aware that the automatic power running board was suddenly raising and lowering independently. The vehicle was taken to a local dealer where it was confirmed that the power running board needed to be replaced; however, the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594665June 16, 2024
POWER TRAIN
When driving at interstate speeds, the transmission locked into 7th gear and refused to change gears with changes in speed. This was especially dangerous when I exited the interstate and had to drive in traffic at city speeds. Starting from a stop in 7th gear was extremely dangerous and made me a hazard to myself and other cars around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593442June 10, 2024
POWER TRAIN
Vehicle loses acceleration. When I attempt to pass someone on the interstate, the vehicle does not accelerate. When I push the gas the engine revs, but does not engage. I have to take my foot off the gas for 10-15 seconds for it to go back into gear. Error reads "stuck in park". It has been to Ford numerous times with the same result, they can't duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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