Ford Expedition Complaints

512 consumer complaints on file.

#11622676October 30, 2024
SUSPENSION
The contact owns a 2023 Ford Expedition. The contact stated while driving at 15 MPH, the contact heard a loud popping sound and the vehicle was pulled to the right. The front passenger’s side wheel assembly and wheel were detached. The contact stated that due to the failure, the contact's vehicle damaged two vehicles that were parked on the street. The Toyota Sienna was scratched and damaged on the driver’s side of the rim and the driver's side door and rearview mirror. In addition, the Kia Sportage was scratched and damaged to the driver’s side of the bumper and the driver’s side of the vehicle. No Police report was filed. No injuries were sustained. The vehicle was towed to the dealer, however, the dealer declined to diagnose the failure or to repair the vehicle. The contact was informed that due to the damage, the vehicle needed to go to a collision center. The contact stated that the vehicle was taken to the dealer where the vehicle was purchased and maintained service appointments. The vehicle was towed to a collision center. The contact stated that when the failure occurred, his wife and small children were occupants of the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11621562October 23, 2024
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2021 Ford Expedition. The contact stated that while the vehicle was parked, the contact noticed a puddle of blue windshield washer fluid on the ground underneath the vehicle. In addition, the contact stated that the washer fluid was also coming into the front floorboards of the vehicle. The contact stated that due to the failure, the interior of the vehicle had an awful odor and mold. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that he had not refilled the windshield washer fluid reservoir in 6 months due to the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621500October 23, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11621154October 21, 2024
POWER TRAIN
When stopped, the auto start stop comes on and the engine turns off. Suddenly a warning comes on and says that the vehicle has to be put in park and push the start button to start the engine again. It will not start automatically when the brake pedal is released. This has happened a number of times. I have not been to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618638October 8, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
At 40,000 miles Transmission skips gears going from 3-4 4-5 and 7-8. Transmission jolts hard when put into reverse. Valve body was replaced which fixed the issue for a couple of months and now the same issues are occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618074October 4, 2024
ELECTRICAL SYSTEM, ENGINE
The Engine is shutting off completely. I am getting the message "Shift to P. the Restart Engine" This happened as the light changed to green. Heavy morning work traffic was behind me and I had never seen this before and called Ford Service manager and he had no answer. This is very dangerous especially during traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617614October 1, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616891September 27, 2024
WHEELS, TIRES, SUSPENSION
The contact owns a 2022 Ford Expedition. The contact stated while driving 40-80 MPH, there was an abnormal vibration in the vehicle. There was an abnormal humming sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the wheels, drive shaft, and u-joint needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken to another local dealer, Bob Moore Ford (8948 S I-35 Service Rd., Oklahoma City, OK 73149); where it was diagnosed and determined that the tires and the rims needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615968September 23, 2024
POWER TRAIN
The contact owns a 2023 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact noticed a hard shift from the transmission. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that previously, in April 2024, the vehicle experienced the same failure. The vehicle was taken to the dealer and the repair was completed under Technical Service Bulletin: 24-2100. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under new Technical Service Bulletin: 24-2254. The contact was informed that the VIN was not associated with Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 18,818.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612740September 5, 2024
POWER TRAIN
Transmission slams into gear when coming out of park, into drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612738September 5, 2024
POWER TRAIN
The Powertrain control system has detected an internal PCM communications error PCM will invoke failure mode effect management.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612417September 3, 2024
POWER TRAIN
Shifting from park to drive on a level surface, the transmission will sporadically slam into gear so hard that the vehicle lurches forward. By the time I got to the dealership, it would not duplicate the problem. This vehicle has had the transmission rebuilt/replaced 4 times for this issue (among other issues), and there is less that 40,000 miles on the vehicle. The transmission also slams into gear on 3rd, 5th, and sometimes 6th (upshift and downshift). It will sporadically downshift when at highway speeds regardless of changes in speed or incline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612392September 3, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612273September 3, 2024
VEHICLE SPEED CONTROL
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611844August 30, 2024
ENGINE
The contact owns a 2022 Ford Expedition Max. The contact stated that while stopped with the brake pedal depressed in a parking lot, the vehicle accelerated inadvertently without warning. The vehicle crashed into the driver's side center of another vehicle totaling it. The approximate four occupants of the vehicle crashed into sustained unknown injuries and were transported to the hospital. A police report was filed. The contact did not sustain any injuries. The vehicle was towed to a collision center where it was repaired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11610170August 22, 2024
POWER TRAIN
The power train failed to accelerate and completely disengaged. While trying to avoid being t-boned by another car, the vehicle failed to accelerate when required. The RPM gauge showed the acceleration demand but it did not transfer to the power train. Luckily the car running the red light swerved to miss us because we were not able to proactively avoid the collision. Ford first replaced the transmission plate, after recurrence is now offering a transmission rebuild under warranty. Now out of warranty, concerned issues will continue as Ford dealer not forthcoming on the repairs being done stating multiple issues are not related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608787August 15, 2024
FUEL/PROPULSION SYSTEM
My catalytic converter of my 2021 expedition is going out. We had a 2019 Ford Expedition Texas Edition and I had the same issue. We purchased our current expedition in April of 2023. This spring the converter was signaled with the check engine light and since then my vehicle has had issues with acceleration, it consumes gas at an extremely high rate and my engine works harder over time. My concern is that my vehicle will have an engine malfunction or put me into bankruptcy by the amount of gas it consumes per trip. I found that many other expeditions from the years 2018-2022 have similar issues to mine, in fact one of my friends in town had the same issue. I reported my issue to Ford and they said they would not repair. My vehicle has less than 80k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607119August 7, 2024
SEATS
3rd row seat has metal frame coming through cushion. Had seat cushion replaced once. Ford technician said was design flaw in vehicle and issue will continue to happen. Just had vehicle in again for same issue but Ford will not replace cushion this time because they confirmed other like vehicles are having same issue and deeming is a normal condition. This is a huge safety issue for my children. This is not a normal condition to have a cushion fall through and the metal seat frame is exposed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606955August 7, 2024
POWER TRAIN
Expedition has roughly 33,000 miles on it. I took it into the dealer for service b/c the transmission was acting jumpy. By the time it got to the dealer for service, Pacifico Marple Ford deemed it undrivable and it needs a new transmission. I don't think the transmission should have went that quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606243August 3, 2024
ELECTRICAL SYSTEM
Malfunction: powered running board on the passenger side of vehicle while vehicle was in park with door open and engine running. It closed while my hisband was resting his right foot on it and then it opened and closed and his foot and lower ankle was getting crushed. I had to run around to passenger side and when I opened the right rear passenger door the running board released and opened up. The car will be going to the dealer for its first oil change etc. and I will talk to them about this incident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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