Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10298478January 6, 2010
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1993 FORD CROWN VICTORIA. WHILE THE ENGINE WAS ON WITH THE GEAR IN PARK THE CONTACT NOTICED THAT THERE WERE BLUE AND BLACK SMOKE UNDER THE HOOD. MOMENTS LATER THE CONTACT NOTICED THAT A FIRE HAD BEGUN ON THE FRONT END OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT NOTICED PRIOR THAT FORD RECALL #08V051000, VEHICLE SPEED CONTROL:CRUISE CONTROL HAD ALREADY BEEN SERVICED ON HIS VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 132905.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10297889January 3, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I AM THE OWNER OF A 2004 FORD CROWN VICTORIA, WHILE DRIVING DURING DARK HOURS DOWN THE FREEWAY MY HEADLIGHTS SUDDENLY WENT OUT WITH A CLICK. THE PARKING LIGHTS AND DASH LIGHTS REMAINED, BUT I WAS UNABLE TO SEE AND HAD TO MAKE A BLIND PANIC STOP TO THE SHOULDER. SINCE, THIS HAS BEEN A REGULAR OCCURRENCE IN WHICH I CAN ONLY QUICKLY PULL THE FLASH TO PASS SWITCH AND TRY TO HOLD IT AS WELL AS THE STEERING WHEEL UNTIL I CAN SAFELY GET PULLED OVER. EVEN AFTER THEN, IT IS AN UNKNOWN WAIT TIME ON WHEN THEY WILL COME BACK ON OR HOW LONG THEY WILL STAY ON ONCE THEY DO. THE OTHER SAFETY ISSUE IS THAT IT STARTLES OTHER DRIVERS IN FRONT OF YOU, I HAVE HAD TWO INSTANCES IN WHICH ONE VEHICLE SUDDENLY HIT THE BRAKES NEARLY CAUSING A COLLISION AS WELL SURPRISING A DRIVER TRAVELING BESIDE ME, MAKING HIM SWERVE. I HAVE RESEARCHED SEVERAL PLACES AND IT APPEARS THAT IT IS A FAULTY RELAY IN THE LIGHT CONTROL MODULE. I ALSO FOUND THAT IN FORD'S INFINITE WISDOM THAT YOU CANNOT JUST REPLACE THIS $4 RELAY INSIDE THE MODULE, YOU HAVE TO REPLACE THE ENTIRE $500 MODULE. I THINK THAT IS A HUGE SAFETY ISSUE AND THAT IT IS THE RESPONSIBILITY OF FORD TO MAKE RIGHT. THIS PROBLEM OCCURS OFTEN AND WITHOUT WARNING AND HAS PROVEN TO BE A DANGEROUS EVENT. THIS PROBLEM BEGAN AROUND AUGUST OF 2009, THE VEHICLE IS A 2004 WITH APPROXIMATELY 80K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297589December 30, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 45 MPH AT NIGHT THE HEADLIGHTS FAILED WITHOUT WARNING. THE DRIVER WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE WITH LIMITED VISIBILITY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE HEADLIGHT CONTROL MODULE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 47,000. THE CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296368December 18, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2003 FORD CROWN VICTORIA POLICE INTERCEPTOR. WHILE DRIVING AT NIGHT THE HEADLIGHTS STOPPED WORKING WITHOUT WARNING. THE FAILURE ALSO OCCURRED WHEN IT WAS FOGGY OR RAINING. SOMETIMES THE LIGHTS WOULD TURN BACK ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. SINCE HE COULD NOT LEAVE THE VEHICLE OVER-NIGHT, THE VEHICLE WAS NOT INSPECTED. HE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE VEHICLE HAS NOT BEEN REPAIRED TO-DATE. THE CURRENT MILEAGE WAS APPROXIMATELY 136,435. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296372December 18, 2009
EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
JULY OF 2008 I PURCHASED REPLACEMENT HEADLIGHTS (NOT LAMPS) FROM AUTOPARTS WAREHOUSE.COM. I BELIEVE THE BRAND NAME WAS "DEPO". I BELIEVE THE PART NUMBERS ARE 331-1117R & 331-1117L. THE METAL REFLECTORS INSIDE BOTH UNITS MELTED THEIR PLASTIC STANTIONS AND BECAME LOOSE WHICH ENABLED THEM TO REPEATEDLY HIT THE HEADLAMPS BURNING THEM OUT. I CALLED THE SUPPLIER TO GET NEW UNITS WITHIN 60 DAYS OF THE PURCHASE AND TO INFORM THEM OF THE DEFECTS. THEY ALLOWED FOR A COMPLICATED RETURN/EXCHANGE WHICH I WAS UNABLE TO UTILIZE. NOW I NEED IT EXCHANGED TO SELL THE CAR. IT IS A HAZARD TO DRIVE FURTHER IN THIS CONDITION. THE PARTS CARRIED A ONE YEAR WARRANTY AS DO THEIR NEW BRAND OF THE SAME ITEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295446December 12, 2009
EXTERIOR LIGHTING
HEADLAMPS TURNED OFF WHILE DRIVING AT NIGHT. THEY STAYED OFF FOR ABOUT 60 SECONDS THEN CAME BACK ON. THIS HAPPENED ABOUT 5 TIMES IN 20 MILE TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294878December 8, 2009
ENGINE AND ENGINE COOLING:ENGINE
I WAS DRIVING HOME FROM WORK AND THOUGHT A COOLANT HOSE HAD RUPTURED BUT AFTER HAVING THE VEHICLE TOWED TO MY MECHANIC'S PLACE OF BUSINESS WAS TOLD THAT THE INTAKE MANIFOLD HAD CRACKED AND REQUIRED REPLACEMENT. AFTER RESEARCHING I FOUND THAT FORD HAD ISSUED A RECALL FOR ONLY A FEW MODELS EVEN THOUGH MOST OF THEIR 8 CYLINDER 4.6 ENGINES UTILIZED THE SAME DEFECTIVE "COMPOSITE" INTAKE MANIFOLD. MY CROWN VICTORIA IS A 1997 WITH 60,000 ORIGINAL MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294807December 7, 2009
EXTERIOR LIGHTING
MY 2003 FORD CROWN VICTORIA'S HEAD LIGHTS DO NOT WORK. EVERY PERSON I HAVE SPOKEN TO WITH SIMILAR CARS HAVE HAD HEADLIGHT FAILURE. THE PROBLEM IS A LCM COMPUTER THAT CONTROLS THE LIGHTS AND IS $500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294185December 1, 2009
EXTERIOR LIGHTING
OCCASIONALLY THE HEADLIGHTS GO OUT WHILE DRIVING. THEY WILL COME BACK ON AFTER A WHILE BUT THERE IS NO RHYME OR REASON AS TO WHEN THEY WILL GO OFF OR COME BACK ON. SO FAR IT HAS HAPPENED TO ME ABOUT ONCE A WEEK. IT IS HARD TO CHECK WHAT IS CAUSING THE PROBLEM BUT INVESTIGATION HAS SHOWN THAT NUMEROUS CARS HAVE BEEN FIXED BY REPLACING THE LIGHTING CONTROL MODULE. HOWEVER IT IS QUITE EXPENSIVE AND FORD REFUSES TO RECOGNIZE THE SEVERITY OF THE PROBLEM. THE RUNNING LIGHTS STAY ON BUT THE HEADLIGHTS GO OUT. I ALMOST HIT A PARKED CAR AT FORTY M.P.H. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294086November 30, 2009
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT, THE HEADLIGHTS WILL RANDOMLY GO OFF WITHOUT ANY WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293593November 25, 2009
WHEELS
TL* THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. HE RECEIVED RECALL NOTICE#07V079000, WHEELS, HOWEVER, DURING INSPECTION THE TECHNICIAN STATED THAT SINCE THE VEHICLE WAS NOT AN ACTIVE POLICE FORD/CVPI THEY WOULD NOT HONOR THE RECALL NOTICE. THE WHEELS HAVE NOT BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292412November 16, 2009
ENGINE AND ENGINE COOLING
ON 15 NOV 2009, MY CAR STARTED SPITTING AND SPUTTERING, I THOUGHT IT WAS BAD GASOLINE. ON 16 NOV 2009, I HAD MY CAR CHECKED BY MY GARAGE, WAS TOLD THAT #5 SPARK PLUG AND COIL WAS BAD DUE TO LEAKING COOLANT AT MY INTAKE MANIFOLD. AFTER CONTACTING MY LOCAL FORD DEALER THINKING I COULD JUST BUY A PART VS. A WHOLE MANIFOLD (LIKE I WAS TOLD I NEEDED), I LEARNED THAT THERE HAD BEEN A RECALL FOR THIS PROBLEM AND REPAIRS WERE COVERED BY FORD FOR ONLY 7 YEARS OF AUTO'S LIFE. WELL NATURALLY, MY CAR IS 9 YRS OLD NOW AND I'M FACING A $1100.00 REPAIR BILL. I WAS TOLD THE MANIFOLD COULD RUPTURE AT ANY TIME LEAVING ME AND MY 2 YR OLD GRANDSON STRANDED AT ANY TIME. I FEEL LIKE FORD IS HOLDING ME HOSTAGE. WITH THE SPITTING AND SPUTTERING THE CAR WAS DOING, WE COULD HAVE BEEN IN A SERIOUS ACCIDENT. I HAVE ALWAYS DRIVEN FORD/MERCURY PRODUCTS, BUT I'M NOT IMPRESSED WITH WHAT'S JUST HAPPENED. I DON'T WANT TO BE "FOUND ON ROAD DEAD" (FORD).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292772November 13, 2009
ELECTRICAL SYSTEM:WIRING
2008 FORD CROWN VICTORIA HAS A PROBLEM WITH UNINTENDED ACCELERATION. *NJ THE CONSUMER STATED THE VEHICLE ACCELERATED 3 TIMES WITH NO WARNING. THE CONSUMER STATED THE PROBLEM HAPPENED WHEN THE VEHICLE WAS STARTED AND PLACED INTO DRIVE AND DRIVEN APPROXIMATELY 150 FEET. THE RPM'S INCREASED WITHOUT THE ACCELERATOR BEING APPLIED. THE CONSUMER APPLIED THE BRAKE AND THE RPM'S RETURNED TO NORMAL AFTER ABOUT 30 SECONDS. THE CRUISE CONTROL WAS NOT ENGAGED. IN JUNE 2009, THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE THROTTLE BODY AND AIR INTAKE. HOWEVER, ON AUGUST 13, 2009 THE VEHICLE ACCELERATED SUDDENLY AS IT DID PREVIOUSLY. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER AND THEY FOUND 2 PIN HOLES IN THE BASIC WIRING HARNESS. THE CONSUMER WAS INFORMED THE PIN HOLES WERE A RESULT OF THE WIRING HARNESS BEING INSTALLED UPSIDE DOWN WHICH CAUSED TENSION AND RUBBING ON THE WIRE INSULATION UNTIL THE BARE WIRES WERE EXPOSED WHICH CAUSED A SHORT IN THE WIRING HARNESS. THE DEALER REPAIRED THE WIRES, BUT DID NOT REPLACE ANY PARTS. TO DATE NO FURTHER PROBLEMS HAVE OCCURRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292009November 12, 2009
EXTERIOR LIGHTING
LIGHTING CONTROL MODULE IN 2004 CROWN VIC. HEADLIGHTS VERY WEAK AND LCM NEEDS REPLACED. CLOSE TO $500 TO REPAIR. POOR QUALITY CONTROL BY FORD FOR A VERY EXPENSIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291818November 11, 2009
WHEELS
RECEIVED A RECALL LETTER FROM FORD REGARDING A 2004 CROWN VICTORY THAT I ACQUIRED 08/09 AS A FORMER POLICE CRUISER. LETTER STATED I HAD TO GET THIS CAR TO A DEALER ASAP AS THIS WAS AN 07 RECALL THAT HAD NOT BEEN COMPLETED. THE LETTER CLEARLY STATES DEFECTIVE WHEELS MUST BE REPLACED OR ONUS IS ON ME FOR ANY FUTURE FAILURES REGARDING THIS RECALL. I CALLED THE CUSTOMER SERVICE NUMBER ON LETTER AND THEY EXPLAINED THAT THE WHEELS (SPECIAL FOR POLICE) HAVE BEEN KNOWN TO DEVELOP CRACKS AND SPLIT OPEN FURTHER AT SOME POINT IN TIME. I ADVISED THAT I WAS A PRIVATE CITIZEN AND CAR WAS NOT A POLICE VEHICLE ANY LONGER & THEY SAID IT MATTERED NOT, AND MUST BE REPLACED. THEY GAVE ME A DEALER NAME & NUMBER WHICH I PROMPTLY CALLED THE NEXT DAY. DEALER HAD LITTLE INFO ON THIS SO I GAVE THEM THE RECALL NUMBER AND EXPLAINED WHAT I WAS TOLD AND WHAT LETTER SAID, DATED OCT '09. DEALER DECLINED TO ORDER PARTS AND SAID THEY WOULD NOT REPAIR UNDER RECALL SINCE IT WAS NO LONGER IN POLICE USE. I THEN CALLED CS AGAIN AND THEY AGREED THIS TIME WITH DEALER. I ESCALATED TO CUSTOMER RELATIONS WHICH WAS NO HELP WHATSOEVER. I EXPLAINED TO THEM THAT FORD HAD CONTACTED ME, THE LETTER DID NOT SAY TO DISREGARD IF NO LONGER USED AS A POLICE VEHICLE, ONLY THAT THIS WAS A HAZARD AND NEEDED TO GET DONE. I ASKED FOR A LETTER OF EXPLANATION AS TO HOW IT WAS SAFE FOR ME TO DRIVE AS A PRIVATE CITIZEN IF IT WAS NOT SAFE FOR POLICE AND THEY REFUSED, BUT DID TELL ME IT "SHOULD" BE OK. THE RECALL NUMBER & DESCRIPTION READS 07S48-16" STEEL WHEEL REPLACEMENT. I CAN FAX A COPY OF LETTER IF YOU REQUIRE, BUT FORD IS ADAMANT IN REFUSAL TO DO ANYTHING AFTER SOUNDING THE ALERT TO ME AND PUTTING ME IN A POTENTIALLY UNSAFE SITUATION, PLUS CLEARLY STATING I AM RESPONSIBLE IF ANYTHING HAPPENS AND I HAVE IGNORED THE LETTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288940October 19, 2009
STRUCTURE
TL* THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. HE TOOK HIS VEHICLE FOR INSPECTION AND THE MECHANIC TOLD HIM THAT THE UNDERCARRIAGE WAS POSITIONED INCORRECTLY, WHICH INCREASES THE RISK THAT A FIRE WOULD OCCUR. (HE STATED THAT HE COULD NOT REMEMBER SPECIFICALLY WHAT THE MECHANIC SAID). HE HAD NOT TAKEN THE VEHICLE TO THE DEALERSHIP OR SPOKEN WITH THE MANUFACTURER TO-DATE. THE CURRENT MILEAGE WAS APPROXIMATELY 18,000. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288784October 17, 2009
EXTERIOR LIGHTING
OWNER DRIVES A 2005 FORD CROWN VICTORIA LX WITH 95K MILES. RECENTLY, THE HEADLIGHTS STARTED GOING OFF WHILE DRIVING. SUSPECT LCM IS FAILING. YOU CAN HEAR AN AUDIBLE CLICK - LIKE A RELAY - WHEN THE LIGHTS GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286999October 10, 2009
AIR BAGS:FRONTAL
ARE AUTO AIRBAGS WARRENTIED BY THE GOVERNMENT?*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286321October 5, 2009
ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG BLEW OUT OF THE ENGINE DUE TO WEAK THREADING IN THE CYLINDER HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284878September 22, 2009
ENGINE AND ENGINE COOLING
I OWN A 1998 FORD CROWN VICTORIA WITH A V-8 (4.6 ) THAT HAS A PLASTIC INTAKE MANIFOLD WHICH IS CRACKED AND LEAKING COOLANT . IT IS UNREPAIRABLE AND MUST BE REPLACED . THIS PLASTIC SHOULD HAVE NEVER BEEN USED AND INTAKE MANIFOLDS ARE NOT SUPPOSED TO FAIL LIKE THIS AND THEY SHOULD ALL BE RECALLED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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