Ford Contour Complaints

3,154 consumer complaints on file.

#10091822September 10, 2004
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM WAS DEFECTIVE. CONSUMER TOOK VEHICLE TO DEALER ON SEVERAL OCCASIONS. HOWEVER, THE ELECTRICAL SYSTEM WAS SUCH THAT THE LIGHTS WENT OUT AND FLICKERED. VEHICLE LOCKED IN TO PARK. CONSUMER APPLIED A 20 AMP FUSE TO GET IT OUT OF GEAR. THE DEALER WAS UNABLE TO SOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090809September 10, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
IN 2002, REAR SPRING BROKE ON HER 1995 FORD CONTOUR. WE WERE UNAWARE OF THE BREAKAGE, UNTIL A REPAIR SHOP FIXING THE CAR FOR ANOTHER PROBLEM INFORMED US. WE TOOK THE CAR TO A LOCAL TIRE SHOP AND THEY REPLACED THE REAR SPRING. NOW, SEPT. 8, 2004 WHEN TAKING OUR 1995 FORD CONTOUR TO THE SHOP FOR NOISE AND DIFFICULTY DRIVING, WE FIND THAT THE FRONT SPRING HAD BROKEN. WE WERE ADVISED TO HAVE THE CAR TOWED, NOT DRIVEN TO A LOCAL TIRE/FRONT END SHOP FOR REPLACEMENT. AFTER GETTING SUSPICIOUS, I CHECKED THE INTERNET AND FOUND OUT THAT OTHER PEOPLE HAVE HAD TROUBLE WITH SPRINGS BREAKING ON THEIR FORD CONTOUR. THIS FORD CONTOUR HAD LESS THAN 60,000 MILES. I CALLED THE LOCAL FORD SHOP AND WAS INFORMED THAT WE COULD BRING THE VEHICLE TO THEM FOR REPLACEMENT. AT THAT POINT, OUR CAR HAD ALREADY BEEN DISASSEMBLED AND THE BAD SPRING REPLACED. WE HAD NOT RECEIVED ANY NOTIFICATION OF A POSSIBLE FAILURE OF SPRINGS, LET A LONE TWO SPRINGS TO BREAK UNDER 60,000 MILES AND TWO YEARS APART. SO FAR FORD HAS NOT RESPONDED TO MY REQUEST TO REIMBURSE US FOR ANY OF THE CHARGES FROM THE TIRE/FRONT END SHOP. I AM VERY CONCERNED ABOUT THIS FAILURE OF A SPRING IN THE BACK AND FRONT OF THIS FORD CONTOUR. NOW WE HAVE THREE NEW SPRINGS (REPLACED TWO IN FRONT AND ONE IN BACK), BUT STILL HAVE ONE OLD SPRING ON THE BACK WHICH HASN'T BEEN REPLACED. THIS SHOULD BE A SERIOUS RECALL, NOT A PROGRAM, AND EVERYONE SHOULD BE NOTIFIED. WE ACTUALLY HAD THE CAR IN TO THE SHOP IN 2001 FOR ANOTHER RECALL, SO I CAN'T FIGURE OUT WHY FORD DID NOT NOTIFY US ABOUT THE SPRING PROBLEM. FORD NEEDS TO REPLACE ALL THEIR SPRINGS ON THIS VEHICLE. THIS CAR HAS HAD ENORMOUS REPAIRS FROM AIRCONDITIONING, TIMING BELTS, STEERING PROBLEMS, ETC., BUT THIS SPRING SITUATION COULD RESULT IN SERIOUS ACCIDENTS. MY GUESS IS THERE ARE MANY MORE VEHICLES OUT THERE UNAWARE THAT THIS WAS A "CUSTOMER SATISFACTION PROGRAM". IT SHOULD BE A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087157September 8, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING 55 MPH A POPPING NOISE WAS PRODUCED FROM THE FRONT DRIVER'S SIDE TIRE. WHEN DRIVER LOOKED OUT SHE DIDN'T SEE ANYTHING SO SHE CONTINUED TO DRIVE. SUDDENLY DRIVER NOTICED SMOKE COMING FROM THE TIRE. SHE PULLED OVER. AS A RESULT THE COIL SPRING BROKE, PUNCTURING THE TIRE. NO IMPACT REPORTED. TWO WEEKS LATER THE PASSENGER'S SIDE COIL SPRINGS FAILED, PUNCTURING THE SECOND TIRE. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090115August 31, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE BACKING OUT OF THE DRIVEWAY DRIVER'S SIDE FRONT COIL SPRING SNAPPED. AS A RESULT, THE TIRE WAS PUNCTURED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090154August 31, 2004
STRUCTURE
WHILE DRIVING DASHBOARD UNEXPECTEDLY BECOME UNATTACHED FROM THE CONSOLE. THIS CAUSED POOR VISIBILITY TO THE DRIVER. THE DASHBOARD UNRAVELED ON ITS OWN. CONSUMER DROVE THE VEHICLE TO THE DEALER, AND MECHANIC INFORMED CONSUMER THAT THIS VEHICLE WAS NOT ON RECALL, AND THE WARRANTY WAS VALID. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090158August 31, 2004
AIR BAGS
AIR BAGS SENSOR LIGHT KEPT FLASHING. CONSUMER WAS TOLD THAT THERE WAS NO RECALL. CONSUMER WAS AFRAID THAT SOMETHING WILL HAPPEN. TO HAVE THE VEHICLE LOOKED AT AND REPAIRED WILL COST $95.00 PLUS LABOR AND PARTS. CONSUMER DID NOT THINK THIS WAS FAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083345August 31, 2004
STRUCTURE
WHILE DRIVING,THE DASHBOARD PANEL FAILED TO STAY IN PLACE. THE CONSUMER NOTICED WHILE DRIVING AT ANY SPEED, THE INSTRUMENT PANEL WOULD MOVE FROM SIDE TO SIDE ON ITS OWN. THE CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE COMPONENTS UNDER THE DASHBOARD NEEDED REPLACING. *JB FORD PROGRAM 01B78-52, INSTRUMENT PANEL WARPAGE REPAIR, AFFECTED VEHICLES: ALL 1999-2000 MODEL YEAR CONTOUR'S AND MYSTIQUE'S. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088768August 29, 2004
STRUCTURE
2002 FORD CONTOUR, DASHBOARD STARTED PEELING UP. IT GETS WORSE EVERY MONTH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081803August 19, 2004
STRUCTURE
THE CONSUMER NOTICED THAT DASH BOARD COVER LIFTED UP, EXPOSING INSTALLATION. THE DEALERSHIP AND MANUFACTURER WERE CONTACTED. *AK THE SPEEDOMETER WAS REPLACED SHORTLY AFTER THE DASH BEGAN TO COME APART. THE ENTIRE DEFROSTER COVER WAS COMING OFF AND WAS PUSHING INSULATION OUT INTO THE VENT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087994August 16, 2004
STRUCTURE
WHILE DRIVING, THE DASHBOARD PANEL BECAME UNATTACHED FROM THE CONSOLE. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051861August 16, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE CONSUMER'S HUSBAND SUSPECTED THAT ONE OF THE COIL SPRINGS WAS BROKEN. BUT WHEN HE TOOK THE VEHICLE TO THE MECHANIC, HE WAS TOLD THAT ALL FOUR COIL SPRINGS WERE BROKEN. THE CONSUMER STATED THAT HER HUSBAND KEPT HEARING A THUMPING NOISE WHILE DRIVING. *AK SHORTLY AFTER, TWO TIRES NEEDED TO BE REPLACED. RECAL#'S 01I013000 AND 01V255000. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087842August 13, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING 40 MPH COOLING MOTOR OVERHEATED. AS A RESULT THE ENGINE COMPARTMENT CAUGHT ON FIRE. NO INJURIES REPORTED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10087752August 12, 2004
STRUCTURE
THE DASHBOARD WAS PEELING AND IT WAS ROLLING INTO THE WINDSHIELD COVERING UP THE VEHICLE IDENTIFICATION NUMBER. A SERVICE BULLETIN WAS DISCOVERED AND THE MANUFACTURE WAS NOTIFIED AND THEY DENIED THE CLAIM AT THE TIME OF THE BULLETIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087780August 12, 2004
STRUCTURE
WHEN THE VEHICLE WAS BEING INSPECTED,THE CONSUMER WAS INFORMED THE DASHBOARD WAS SEPARATING FROM THE STRUCTURE EXTENDING 1/4 HIGHER THAN NORMAL. THEY ALSO STATED THAT RECENTLY THEY'VE SEEN AT LEAST NINE VEHICLES WITH THIS SAME PROBLEM. PLEASE DESCRIBE DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087796August 12, 2004
ELECTRICAL SYSTEM:IGNITION
THE CONSUMER WAS ABLE TO REMOVE THE KEY WHILE THE VEHICLE WAS STILL RUNNING AND IN GEAR. THE MANUFACTURER REJECTED THE CLAIM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086608August 11, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I OWN A 1998 FORD CONTOUR COVERED BY RECALLS 01S23-01M08 PERTAINING TO FRONT SPRING FRACTURE AND EXTENDING WARRANTY TO COVER 10 YEARS OR 150,000 MILES. THE VEHICLE FALLS UNDER THE TIME AND MILEAGE REQUIREMENTS. I TOOK THE CAR TO FRED MARTIN FORD FOR NOISE IN FRONT END AND THEY TOLD ME THE PROBLEM WAS A BROKEN SPRING. THEY FAILED TO TELL ME THAT THE PARTS WERE COVERED UNDER THE FORD RECALL AND INSTEAD TOLD ME THE REPAIR WOULD COST ME OVER $500.00. AFTER WAITING A WEEK AND BEING TOLD THERE WERE NO SPRINGS AVAILABLE FOR MY MODEL ANYWHERE IN THE COUNTRY, I STARTED TO INVESTIGATE ON MY OWN AND FOUND OUT ABOUT THE RECALL AND ALSO THAT THERE ARE OVER 460 VEHICLES WAITING FOR THESE PARTS IN THE UNITED STATES. I WAS TOLD THAT IT COULD BE OVER A MONTH BEFORE THE SPRINGS ARE AVAILABLE. APPARENTLY, THERE IS A DISPUTE BETWEEN FORD AND ITS SPRING SUPPLIER. FORD CUSTOMER ASSISTANCE WAS NO HELP AND I AM STILL WAITING FOR THE FORD ZONE MANAGER TO GET BACK TO ME. THE DEALERSHIP WOULD NOT SUPPLY A LOANER OR RENTAL VEHICLE WHILE I AM WAITING FOR THE PARTS. I HAVE SINCE PULLED THE VEHICLE OUT OF FRED MARTIN FORD, 4701 MAHONING AVE. YOUNGSTOWN, OHIO 44515, AND TAKEN IT TO ANOTHER DEALER. I FEEL THAT FORD IS NOT LIVING UP TO THE TERMS OF RECALL 01S23-01M08 AND NOT REPAIRING MY VEHICLE PROMPTLY AND FREE OF CHARGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086659August 11, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE FAILURE. ON A 1998 FORD CONTOUR SVT (~118,440 MILES), THE BOLT ATTACHING THE REAR BRAKE CALIPER RESULTED IN A SINGLE POINT FAILURE TO THE BRAKING SYSTEM. *JB WHILE DRIVING NORTH ON US 301, JUST SOUTH OF LAPLATA, MD, I HEARD A POP AND THE CAR FELT AS IF I HAD RUN OVER SOMETHING, BUT NOTHING APEARED IN THE ROAD (FROM THE MIRRORS). LATER WHEN SLOWING WHILE APPROACHING AA TRAFFIC SIGNAL, I HAD NO BRAKES. THANKFULLY I WAS ON A SLIGHT INCLINE AND ABLE TO GEAR DOWN AND USE WHAT LITTLE BRAKES REMAINED TO STOP THE CAR AND CRAWL IT TO A PARKING LOT. AFTER HAVING THE CAR TOWED IN, MY MECHANIC TOLD ME THAT ONE BOLT ATTACHING ONE OF THE REAR CALIPERS HAD SHEARED OFF CAUSING THE LOSS OF BRAKING POWER ON THE CAR. THE CAR DID NOT LOSE ANY BRAKE FLUID DURING ALL OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087612August 10, 2004
ELECTRICAL SYSTEM:WIRING
VEHICLE WAS PARKED AND IT CAUGHT ON FIRE. THE NEIGHBOR NOTICED THAT BLINKER WAS ON, AND SUDDENLY THERE WAS A LOUD BANG, ASSUMED TO BE THE BATTERY.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10086565August 10, 2004
VISIBILITY
I OWN A 1999 FORD CONTOUR. AROUND THANKSGIVING 2003 I NOTICED THAT THE DEFROST VENT ON MY DASH CAME LOSE. NEXT THE DASH STARTED TO CURL UP. THEN THE DASH STARTED TO PULL AWAY FROM THE FRAME. I CAN SEE THE GLUE USED TO HOLD IT TO THE FRAME. THE DASH IS NOW CURLED SO HIGH I CAN'T SEE THE WIPERS & PART OF THE HOOD. I AM FEARFUL PASSENGER AIRBAG WILL DEPLOY. I CALLED MY LOCAL FORD COMPANY IN NV & WAS TOLD ABOUT A RECALL BUT IT EXPIRED. I HAD SEVERAL ESTIMATES DONE & HAVE BEEN TOLD PARTS ALONE ARE APPROX $800 & LABOR AT LEAST $1000. AUGUST 9TH 2004 I CALLED THE WORLDWIDE SERVICE LINE AT FORD & WAS TOLD THERE WAS NOT A RECALL BUT A CUSTOMER SATISFACTION PROGRAM #01B78 THAT RAN FROM AUGUST 2001 THRU AUGUST 31 2002. I NEVER GOT ANYTHING. I TOLD THEM I DIDNT FEEL I SHOULD HAVE TO PAY FOR IT WHEN THEY KNOW FAULTY EQUIPMENT IS IN THE VEHICLE. THEY TOLD ME THE PROGRAM HAD EXPIRED. WHEN I TOLD THEM IN THEIR EYES NO ONE HAS DIED YET SO IT IS NOT SERIOUS ENOUGH TO ISSUE AN ACTUAL RECALL. THE REP ACKNOWLEDGED THIS STATEMENT SAYING I WAS CORRECT, THAT IT WAS NOT A SAFETY ISSUE. I TOLD THEM THEY ARE WRONG, IT IS A SAFETY ISSUE, THE AIRBAG IS UNDER THAT DASH AND COULD DEPLOY. FORDS ONLY ANSWER TO ME WAS TO TAKE IT TO A CERTIFIED FORD DEALER IN MY AREA & HAVE THEM INSPECT IT. A TECH WILL TELL ME THE COST TO FIX. THEN IT WAS REPEATED THAT THE PROGRAM HAS EXPIRED. FORD IS NOT GOING TO DO A RECALL FOR EQUIPMENT THEY KNOW IS FAULTY & THEY ARE NOT GOING TO PAY FOR THE REPAIRS. I AM LEFT WITH AN UNSAFE VEHICLE TO PAY FOR REPAIRS THAT I FEEL I SHOULD NOT HAVE TO PAY FOR IN THE FIRST PLACE. I DONT KNOW HOW MANY COMPLAINTS NEED TO BE MADE IN ORDER FOR A RECALL TO BE ISSUED BUT I HOPE IT DOESN'T TAKE SOMEONE ACTUALLY GETTING SERIOUSLY HURT OR A FATALITY FOR THEM TO DO SOMETHING ABOUT THIS, PLEASE LET ME KNOW.. THANKS LJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087641August 10, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO A GARAGE FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ENGINE WIRING HARNESS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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