Ford Contour Complaints

3,154 consumer complaints on file.

#10087398August 6, 2004
STRUCTURE
CONSUMER NOTICED THAT THE DASHBOARD ON PASSENGER'S SIDE UNEXPECTEDLY CAME APART. THIS COULD CAUSE THE PASSENGER'S SIDE AIR BAG TO GO OFF INADVERTENTLY. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC INDICATED THAT THERE WAS A RECALL ON THIS VEHICLE. BUT AT THIS TIME IT EXPIRED DUE TO FACT THAT CONSUMER WAS THE SECOND OWNER. TIME ELAPSED FOR THIS RECALL AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086276August 5, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
1999 FORD CONTOUR SE - HEATER BLOWER WORKING ONLY ON HIGH MODE. BURNED OUT RESISTOR. THIS WAS A RECALLED PART FOR 96-98 CONTOURS. I SUSPECT SAME PROBLEM IN 1999 MODEL. ONLY 22,000 MILES. PART REPLACED BY MECHANIC 8/4/04.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086196August 4, 2004
EQUIPMENT
THERE WERE NO TRAUMATIC EVENTS SUCH AS CRASHES OR INJURIES. MY COMPLAINT IS ABOUT AN EQUIPMENT FAILURE DUE TO A DEFECT OF WHICH FORD WAS AWARE. *AK THE FRONT COIL SPRINGS OF MY 1998 FORD CONTOUR BROKE EARLY IN JULY 2004. THE CAR HAD 164000 MILES ON IT. ALTHOUGH THEY DID NOT ISSUE A RECALL, FORD DID ISSUE AN EXTENDED WARRANTY ON THE FRONT COIL SPRINGS FOR 10 YEARS, 150,000 MILES. (THIS IS DOCUMENTED IN NHTSA CAMPAIGN ID NUMBER : 01I013000) THIS WAS ISSUED ON AUGUST 3, 2001. THAT IS ALSO THE DATE FOR A RECALL FOR THE INSTALLATION OF SPRING CATCHER BRACKETS IN CASE THE SPRINGS BROKE. (NHTSA CAMPAIGN ID NUMBER : 01V255000) I HAD MY VEHICLE IN FOR THE RECALL ON 3/29/2002. I CALLED THE TOLL-FREE NUMBER PROVIDED BY FORD ABOUT THIS PROBLEM (1-866-436-7332) AND ALSO HEARD ON A RECORDED MESSAGE AT THAT NUMBER THAT ANOTHER MAKE OF FORD CAR (TAURUS) IS CURRENTLY UNDER A REPAIR PROGRAM FOR THE SAME PROBLEM: COROSION OF THE FRONT COIL SPRINGS. THIS RECALL PROGRAM IS FOR 1999-2001 TAURS AND SABLES STARTED, ACCORDING TO THE RECORDING, IN THE FIRST WEEK OF AUGUST 2004. THIS TAURUS-SABLE PROGRAM OFFERS FREE REPLACEMENT OF THE COIL SPRING FOR TAURUS AND SABLE MODELS FOR 10 YEARS/150,000 MILES OR UNTIL JULY 31, 2005 IF THE VEHICLE IS OVER THE MILEAGE REQUIREMENT IN THE EXTENDED WARRANTY. ALSO DURING THE RECORDING AT THE TOLL FREE PHONE NUMBER, THERE IS NOTIFICATION OF A SAFETY SPRING SHIELD RECALL THAT WILL GO INTO EFFECT DECEMBER 2004. I BELIEVE IT IS BASICALLY THE SAME SAFETY RECALL PROGRAM OFFERED FOR THE SAME PROBLEM ON MY FORD CONTOUR IN 2001. IT IS MY CONTENTION THAT THE REASON THE TAURUS/SABLE WAS GIVEN A FREE REPAIR OFFER UNTIL JULY 31 2005 REGARDLESS OF MILEAGE IS BECAUSE THE TAURUS IS ONE OF FORD'S BANNER MODELS. I BELIEVE THAT THE OFFER OF FREE REPAIRS UNTIL JULY 31, 2005 WAS NOT MADE FOR THE CONTOUR BECAUSE THE CONTOUR IS A MODEL THAT WAS DISCONTINUED SOME TIME AGO. THERE ARE RELATIVELY FEW CONTOURS COMPARED TO THE FORD TAURUS AND SABLE, WHICH FORD STILL SELLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087222August 4, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER RECEIVED RECALLS 01I013000 & 01V255000 CONCERNING FRONT COIL SPRING FAILURE. CONSUMER LEARNED THAT THE COIL SPRING ON THE RIGHT SIDE BROKE. VEHICLE WAS TOWED TO REPAIR SHOP AND THEN TO THE DEALER, WHO INFORMED CONSUMER THAT THE COIL SPRING WAS COVERED UNDER THE RECALLS, AND NEEDED TO ORDER THE PART. CONSUMER WAS WAITING FOR THE PART TO ARRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084053August 2, 2004
STRUCTURE
CONSUMER NOTICED THAT THE DASHBOARD WAS CURLING AND LIFTING UP FROM THE FRAME. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE DASHBOARD NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083105August 1, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
FOR THE PAST YEAR I HAVE NOT BEEN ABLE TO DRIVE MY 2000 FORD CONTOUR SE WHEN THE GAS TANK GETS BELOW 1/2 TANK. I T BEGINS SPUTTERING AND STALLING BELOW THAT. IT DIES OUT ENTIRE.LY AT 1/4 TANK. I THOUGHT IT WAS WATER IN THE FUEL AT FIRST. AND KEPT MY TANK FILLED AND UTILIZED A "HEET" TYPE PRODUCT. IT BEGAME APPEARANT DURING THE SPRING AND SUMMER THAT THE ISSUE WAS NOT WATER ICING UP IN THE FUEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082931July 29, 2004
AIR BAGS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, PARKING BRAKE
I HAVE NORMAL USE ON MY CAR AND ON JULY 26, 2004 MY AIR BAG LIGHT AND THE EMERGENCY BRAKE LIGHT CAME ON. I READ MY OWNER'S GUIDE TO SEE WHAT THE PROBLEM COULD BE AND IT STATED THAT IF THESES PROBLEMS WAS TO OCCUR THAT I NEED IT TO BE SERVICE BY A QUALIFIED TECHNICIAN. I BROUGHT MY VEHICLE IN ON JULY 27, 2004 TO GET IT SERVICED. I INFORMED FORD THAT I SMELLED A WIRE BURNING, AND THAT I SAW A LITTLE PUFF OF SMOKE ON JULY 26, 2004 THAT CAME FROM UNDER MY DASH BOARD. I WAS INFORMED MY THE FORD DEALERSHIP THAT THEY DID 3 DIAGNOSTIC TEST ON IT AND THEY STILL COULD NOT FIGURE OUT WHAT THE PROBLEM IS WITH THE AIRBAG SYSTEM. THIS IS A SAFETY PROBLEM THAT COULD HAVE ENDED UP DEADLY IF I WAS TO GET INTO AN ACCIDENT BECAUSE OF THE MALFUNCTIONS IN THE CAR. AS FAR AS WHAT IS BEING DONE IS BEYOND ME BECAUSE THEY STILL CANNOT FIGURE OUT WHAT THE PROBLEM IS, AND WHAT PARTS ARE GOING TO BE NEEDED FOR THE REPAIRS ON MY CAR. I WOULD LIKE TO MATTER TO BE INVESTIGATED IMMEDIATELY BEFORE SOMEONE GET HURT, AND THEY DON'T HAVE THEIR AIR BAG SYSTEM NOR EMERGENCY BRAKE LIGHT SYSTEM WORKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082825July 28, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TOP OF FRONT DASHBOARD HAS DELAMINATED AND CURLED UP TO THE WINDSHIELD, PREVENTING DEFROSTER AIR FLOW FROM OPERATING. PROBLEM BECAME EVIDENT IN FEB-MAR '04. FORD MOTOR CONTENDS THIS IS A CUSTOMER SATISFACTION ISSUE, AND NOT A SAFETY CONCERN. WILL NOT ASSIST IN $1400 COST TO REPAIR DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082675July 26, 2004
STRUCTURE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, AIR BAGS:SIDE/WINDOW
THE VINYL COVERING ON THE DASHBOARD IS PEELING AWAY FROM THE UNDERLYING STRUCTURE. IT HAS, OVER A PERIOD OF ABOUT 5 MONTHS, PEELED BACK FAR ENOUGH THAT IT OBSTRUCTS THE VIEW OUT OF THE WINDSHIELD. THE WINDSHIELD DEFROST VENT TRIM NO LONGER FITS INTO PLACE. THE DEFROSTER NO LONGER WORKS PROPERLY, AS THE VINYL NOW OBSTRUCTS THE AIR FLOW. THE VINYL IS ALSO IN SUCH A POSITION AS TO POTENTIALLY IMPEDE THE FUNCTON OF THE PASSENGER-SIDE AIRBAG. FORD HAS ISSUED A COUPLE OF 'CAMPAIGNS', AS THEY CALL IT, BUT BOTH HAVE EXPIRED. MY DASH WAS NOT WARPED DURING THE PERIOD OF THE CAMPAIGN, AND SO WAS NOT REPLACED AT THAT TIME. SINCE THE EXTENDED WARRANTY DOES NOT COVER THE DASH, FORD WILL NOT COVER THE FULL COST OF THE REPLACEMENT (~$1200). THE DASH ON A 3.5 YEAR CAR SHOULD NOT WARP SO BADLY IT LOOKS LIKE A PRINGLES CHIP. THIS IS A DESIGN FLAW WITH POTENTIAL SAFETY CONCERNS, AND SHOULD BE SUBJECT TO A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079966July 26, 2004
ELECTRICAL SYSTEM:WIRING
CONSUMER STATED THAT THE TEMPERATURE GAUGE SYSTEM WAS DEFECTIVE. VEHICLE LOST POWER, AND BEGAN TO SMOKE. CONSUMER WAS TOLD THAT THE WIRING OF THE TEMPERATURE GAUGES WAS DONE INCORRECTLY. CONSUMER CONTACTED THE MANUFACTURER, AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO.*AK THE VEHICLE'S ENGINE WAS DAMAGED AND HAD TO BE REPLACED AS A RESULT OF THE OVERHEATING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083548July 23, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RECALL 01V255000, WHILE DRIVING AT ANY SPEED THE CONSUMER HEARD A RUMBLING SOUND COMING FROM BENEATH THE VEHICLE. UPON INSPECTION OF THE VEHICLE CONSUMER FOUND THAT THE FRONT SUSPENSION SPRINGS BROKE. CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083553July 23, 2004
SUSPENSION:FRONT:MACPHERSON STRUT
WHEN BACKING OUT OF THE DRIVEWAY THERE WAS A POPPING SOUND. LEFT FRONT TIRE WENT FLAT. VEHICLE WAS TOWED TO THE SHOP, AND IT WAS DISCOVERED THAT BOTH STRUTS BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083564July 23, 2004
STRUCTURE
CONSUMER TOOK THE VEHICLE INTO THE DEALER ON A RECALL FOR A CRACKING DASHBOARD ONE YEAR AGO, AND WAS TOLD THAT THE PROBLEM DID NOT APPEAR TO BE SERIOUS ENOUGH TO BE REPAIRED. CURRENTLY, THE DASHBOARD CRACKED AGAIN AND LIFTED UP, BLOCKING HEAT AND AIR. MANUFACTURER WAS CONTACTED, AND STATED THAT THE DATE FOR THE RECALL EXPIRED. HOWEVER, CONSUMER TOOK VEHICLE BACK TO THE DEALER TO SEE IF THEY WOULD REPAIR IT AT CONSUMER'S EXPENSE. HOWEVER, DEALER WILL NOT REPAIR IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082437July 22, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
HAD VEHICLE TAKEN IN FOR NORMAL PMI (PREVENTIVE MAINTENANCE INSPECTION) SERVICING AND DURING INSPECTION-- THE REAR PCRV (PRESSURE CONSCIOUS REDUCING VALVES WERE FOUND TO BE CORRODED AND LEAKING. THIS VEHICLE IS OPERATED IN WI (SALT IS USED ON ROADWAYS UP HERE). THERE IS A RECALL OUT FOR THIS ITEM, BUT IT COVERS NON-ABS VEHICLES ONLY....... MY VEHICLE HAS THE ABS SYSTEM. IT LOOKS LIKE THE RECALL WASN'T EXPANDED FAR ENOUGH..... PROBLEMS ARE STILL OUT THERE!!!!! THE TECHNICIAN THAT DID THE REPAIR ON THE CAR SAID THAT HE HAD DONE THAT SPECIFIC RECALL ON OTHER VEHICLES MULTIPLE TIMES, AND STATED THAT THE REPLACED PCRVS ON MY CAR WERE THE *OLD STYLE* VALVES..... THAT IS WHY HE WAS CONCERNED AND RECOMMENDED I REPLACE THE PCRVS ASAP--- WHICH WAS DONE THAT DAY. THERE WAS NO ACCIDENT/INJURY/FATALITY INVOLVED IN THIS INCIDENT OBVIOUSLY. BUT THERE COULD HAVE BEEN. THE RELATED RECALL INFORMATION THAT I'M REFERRING TO IS AS FOLLOWS: NHTSA CAMPAIGN ID: 00V075000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083359July 21, 2004
EXTERIOR LIGHTING:HEADLIGHTS
WHEN DRIVING THE VEHICLE AT NIGHT, THE DRIVER NOTICED THAT THE HEADLIGHTS WERE DIM. THE CONSUMER WILL TAKE THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. PLEASE PROVIDE ANY FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081321July 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I WAS DRIVING IN THE EVENING RETURNING HOME-I BRAKED FOR THE RED LIGHT AND HEARD METAL ON METAL ON THE PASSENGER SIDE OF MY VEHICLE AND JERKED TO A STOP-I HAD TO HAVE EMERGENCY REPAIRS DONE-FAILURE OF THE CALIPERS, ROGER AND LASER ONLY ON THE PASSENGER SIDE OF THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075590July 19, 2004
STRUCTURE
WHILE DRIVING, THE DASHBOARD UNEXPECTEDLY BECAME SEPARATED FROM THE FRAME OF THE VEHICLE. THE CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE VEHICLE WAS NOT ON RECALL. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081196July 16, 2004
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT IT ON 07/01/04. ON 07/02/04 MY ON WAS DRIVING IT, AND COUPLE OF TIMES, WHEM HE STOPPED ON STOP SIGNED, THE CAR WOULDN'T START. EVENTUALLY, IN THE EVENING, THERE WAS WHITE THICK SMOKE COMING FROM UNDER THE HOOD AND CAR WAS STOPPED. I CALLED THE DEALERSHIP AND THEY TOWED IT TO THE MECHANIC SHOP. IT HAPPENED THAT THERE WAS NO OIL AND COOLANT AND ENDINE HAS GONE BAD. THE DEALER REFUSED TO PAY COMPLETELY FOR THE REPAIR, AND WE SPLIT IT 20/80% WHERE I'M TO PAY 80%. IT'S BEEN 2 WEEKS AND CAR IS STILL IN SHOP. I DIDN'T BUY IT TO SIT IN SHOP. IS THERE A WAY TO CORRECT THE SITUATION SOMEHOW?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082112July 15, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, UNKNOWN OR OTHER
RECALL NO.#99S23, AIRBAG SENSOR MODULE: RECALL NO.#01F22, HEATER BLOWER RESISTER: WHEN THE VEHICLE IS RUNNING THE AIR BAG LIGHT STAYS ON AT ALL TIMES. ALSO INTERMITTENTLY THE HEATER WILL NOT WORK PROPERLY WHEN THE SYSTEM IS ENGAGED. THE HEATER WILL ALSO BLOW OUT A FOUL ODOR SIMILAR TO SULFUR. THERE IS A RECALL FOR THIS MAKE, MODEL AND YEAR VEHICLE BUT, THE CONSUMER'S IS NOT A PART OF THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079591July 15, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT COIL SPRING BROKE. THE CONSUMER WAS TOLD THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER STATED THAT IT COULD BE MID AUGUST, 2004 BEFORE THE PARTS WOULD BE AVAILABLE, IN THE MEANTIME, THE CONSUMER COULD NOT DRIVE THE VEHICLE. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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