Dodge Journey Complaints

5,556 consumer complaints on file.

#11221644June 21, 2019
UNKNOWN OR OTHER
GRANDSON LEANED ON PASSENGER HEADREST AND IT DEPLOYED! WON'T GO BACK TOGETHER AND NO IDEA WHAT TO DO WITH IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221673June 21, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
DRIVING ALONE A CITY STREET AND PULLED INTO A SHOP AND THE CAR HAD A CLOUD OF SMOKE, AS I WAS PARKING, THEN NOTICED FLUID RUNNING FROM UNDERNEATH. I DIDN'T KNOW WHAT HAD HAPPEN. A REFUND FOR REPAIRS ON THIS VEHICLE WOULD HELP. AND EFFORT TO SOMEONE LETTING ME KNOW WHY THIS HAPPENED , IS THE QUESTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221800June 21, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 20 MPH AND APPROACHING A STOP SIGN, THE VEHICLE FAILED TO STOP ON COMMAND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO SLOW DOWN AND STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED WALNUT CREEK CHRYSLER JEEP DODGE RAM (LOCATED AT 2404 N MAIN ST, WALNUT CREEK, CA 94596, (888) 377-2513) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221452June 20, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 45 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT SHE WAS UNABLE TO SET HER CRUISE CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 121,977. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221483June 20, 2019
ELECTRICAL SYSTEM, ENGINE
INTERMITTENT PROBLEMS WITH THE CAR STARTING, LIGHTS WILL FLICKER AND CAR WILL MAKE CLICKING NOISE AFTER THE INITIAL FLICKER. THE CAR COULD TAKE ANYWHERE FROM A FEW MINUTES TO 1 OR 2 HOURS TO START. WHILE DRIVING THE CAR WILL START TO SHAKE AND THEN SHUT OFF WHEN SLOWING DOWN OR COMING TO A STOP (RED LIGHT OR STOP SIGN). THE CAR SOMETIMES WON'T START UP OR WILL IMMEDIATELY SHUT OFF AGAIN WHILE IN THE MIDDLE OF A CITY STREET. THIS IS A SAFETY HAZARD BECAUSE WE HAVE TODDLER AND SOON TO BE NEWBORN WHO WILL ALMOST ALWAYS BE IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221534June 20, 2019
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN WAS SOUNDING OFF INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221578June 20, 2019
SEATS
STOPPED AT MCDONALD'S ON WAY BACK FROM KANSAS CITY TO OMAHA. WHEN FAMILY WENT IN HEADREST WAS FINE. WHEN WE CAME OUT HEADREST WAS POPPED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221155June 19, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MIL ILLUMINATES INDICATING CAM SHAFT POSITION SENOR AND MULTIPLE OTHER CODES AT START UP OR HIGHWAY SPEEDS. THIS ALSO CUTS OFF THE STABILITY CONTROL AND PUTS THE CAR IN ,IMP MODE. THE CAR WILL ALSO STALL WITHOUT WARNING AT HIGHWAY SPEEDS CREATING AN UNSAFE CONDITION. DEALERSHIP CURRENTLY EVALUATING ISSUE FOR CAM SHAFT PHASER FAILURE. THIS OCCURS AT LEAST ONCE A WEEK HOWEVER THE MOST RECENT INCIDENCE ON 6/14/2019 RESULTED IN THE CAR STALLING WHILE TURNING RESULTING IN LOSS OF POWER STEERING AND BRAKING. THE CODE ALWAYS RESETS AFTER A DRIVING CYCLE IS COMPLETED BUT COMES BACK IN A DAY OR SO. IT IS MY UNDERSTANDING THAT EARLY 3.6 L ENGINES FOR 2011 HAD AN ISSUE WITH CAM SHAFT PHASER BUT NO RECALL HAS BEEN ISSUED FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221237June 19, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE COULD NOT SHIFT OUT OF PARK AND THE ENGINE FAILED TO START OCCASIONALLY. THE CONTACT HAD TO PLACE THE VEHICLE INTO NEUTRAL OR MAKE MULTIPLE ATTEMPTS TO RESTART THE ENGINE. IN ADDITION, THE EPS AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE TO TURN OFF THE INDICATORS AND GET THE VEHICLE TO OPERATE NORMALLY. THE VEHICLE WAS DRIVEN TO ATLANTA WEST DODGE JEEP (1251 THORNTON RD, LITHIA SPRINGS, GA 30122, (770) 942-1102) WHERE IT WAS DIAGNOSED THAT A BRAKE SENSOR NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE DEALER INSTALLED A NEW STARTER, TRANSMISSION SENSORS, AND PCM MODULE, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221287June 19, 2019
ENGINE
SINCE OWNING THE VEHICLE, BOUGHT BRAND NEW, EVERY SO OFTEN WHILE DRIVING THE RADIO AND ALL THE LIGHTS WOULD TURN OFF AND THEN COME BACK ON. RECENTLY WHEN DRIVING MY CHECK ENGINE LIGHT CAME ON. AT THAT POINT IT WAS A FRIDAY NIGHT MY MECHANIC WAS ALREADY CLOSED SO WHEN HE OPENED BACK UP ON TUESDAY I CALLED TO BRING THE CAR IN AND ON MY WAY THERE THE CAR STARTED MAKING A HORRIBLE NOISE. WHILE DRIVING DOWN A BUSY ROAD I FELT THE ACCELERATION GIVE AND I COULD NOT GET IT TO ACCELERATE SO I STARTED TO MAKE WAY OFF THE HIGHWAY WHEN THE ENGINE JUST DIED. HAD IT TOWED TO MY MECHANIC WHERE HE CANNOT FIGURE OUT WHY IT DIED. THERE WAS NO WATER, ALL THE FLUID LEVELS WERE PERFECT. HE WAS BAFFLED AS TO HOW THE ENGINE COULD JUST DIE. HE SAID HE HAS NEVER SEEN THIS HAPPEN FOR NO REASON. FINALLY FOUND AN ENGINE TO REPLACE IT A MONTH LATER, BUT THAT ENGINE HAS 96,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220927June 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL MALFUNCTION CONCERNING THE U-CONNECT FUNCTION. LITHIA CHRYSLER DODGE JEEP RAM FIAT OF BRYAN COLLEGE STATION (301 N EARL RUDDER FWY, BRYAN, TX 77802, 979-213-5361) WAS NOTIFIED OF THE FAILURE REGARDING THE LACK OF VOICE RECOGNITION AND BLUETOOTH FUNCTIONALITY. AS A RESULT, THE PHONE WAS UNABLE TO CONNECT. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221030June 18, 2019
STEERING
MY POWER STEERING LINE BREAKS IN THE COLD. IT HAS DONE IT SEVERAL TIMES AND I'VE HAD TO REPLACE IT. DONE IT WHILE PARKED AND OFF AND WHILE DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221087June 18, 2019
UNKNOWN OR OTHER
MY 2009 DODGE JOURNEY HAS BEEN HAVING A NO START ISSUE THAT HAS BEEN GETTING PROGRESSIVELY WORSE OVER THE PAST 3 YEARS. AT FIRST IT WAS JUST WHEN IT WAS HOT OUTSIDE OR THE CAR WAS HOT AFTER DRIVING AN HOUR OR MORE, NOW IT HAPPENS AT ANY GIVEN TIME, EVEN FIRST THING IN THE MORNING. I CAN USUALLY GET IT STARTED AFTER 5-10 TRIES, BUT NEVER ON THE FIRST TRY. THE LAST TIME THIS HAPPENED WAS ON MONDAY, JUNE 17, 2019 WHEN I TOOK IT BACK TO THE DEALER FOR THE 5TH TIME THIS YEAR FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220858June 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD ELECTRICAL FAILURES. WHILE DRIVING AT NIGHT, THE INSTRUMENT PANEL LIGHTING MALFUNCTIONED. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211, (210) 828-1515) DID NOT ASSIST WITH BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING EVEN THOUGH THERE WAS A WARRANTY ON THE VEHICLE. ALSO, THE DEALER REFUSED TO PROVIDE A RENTAL VEHICLE EVEN THOUGH IT WAS STATED IN THE WARRANTY. THE MANUFACTURER ONLY ASKED THE CONTACT TO LEAVE THE VEHICLE AT THE DEALER AND OFFERED NO ASSISTANCE WITH A RENTAL VEHICLE. THE DEALER REFUSED TO PROVIDE THE CONTACT WITH AN EMAIL ADDRESS TO SEND THE MANUFACTURER VIDEOS OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220592June 17, 2019
ELECTRICAL SYSTEM, ENGINE
2016 DODGE JOURNEY POWER SHUTS OFF WHILE DRIVING ON A CITY STREET. REPLACED ONCE ALREADY AND SAME CODE CAME UP: CRANKSHAFT. THIS WILL BE THE SECOND TIME REPLACING IT IN UNDER SIX MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220707June 17, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AFTER THE VEHICLE HAD BEEN RUNNING/DRIVEN FOR A WHILE, IT WOULD NOT RESTART AFTER IT WAS PARKED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO WEEKS. THE VEHICLE WOULD BE UNABLE TO RESTART UNTIL THE FOLLOWING DAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO SUGGESTED THAT IT COULD BE AN ELECTRICAL OR KEY FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 139,553.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220717June 17, 2019
SERVICE BRAKES
I HAVE A 2010 DODGE JOURNEY THAT WE HAVE REPLACED THE BRAKE PADS AT LEAST 3 TIMES SINCE DECEMBER WE HAVE REPLACED THE MASTER CYLINDER AND CALIPERS. THE BRAKE CONTINUE TO HEAT UP AND CAUSE ISSUES. WE HAVE ALSO REPLACED BOTH THE DRIVER AND PASSENGER SIDE BRAKE HOSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220258June 15, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHEN USING RIGHT TURN SIGNAL DOME LIGHTS TURN ON, IF CRUISE CONTRAIL IS ON CANNOT USE BRIGHTS WILL SHUT OFF CRUISE BY ITSELF, CAR STALLS, AND WILL NOT ALWAYS START, WHEN IT DOES START MANY TIMES WILL STALL RIGHT AWAY, AND WHEN DRIVING STALLS. AIR BAG LIGHT ON WHICH HAVE READ CAN MEAN AIRBAG FAIL TO DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220316June 15, 2019
AIR BAGS, SEATS
I'M CURRENTLY LIVING IN HAWAII AND I WAS DRIVING DOWN THE ROAD AND HIT A SLIGHT BUMP IN THE ROAD AND MY PASSENGER SIDE HEADREST SPRING FORWARD. THINKING IT WAS SOMETHING MINOR I DID NOT THINK ANYTHING ABOUT IT UNTIL I REALIZED MY AIRBAG LIGHT CAME ON, ON THE DASHBOARD. IF I AM TO HIT A BUMP IN THE ROAD THE LIGHT WILL GO OFF TEMPORARILY BUT COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220377June 15, 2019
ELECTRICAL SYSTEM, ENGINE
CAR WAS DRIVING WHEN THE ENGINE TURNED OFF. LOST ALL POWER STEERING AND ABILITY TO BRAKE. THIS IS HAPPENED TWO TIMES TODAY. I HAVE READ FORUMS WHERE OLDER MODELS HAVE HAD THIS SAME PROBLEM WITH RECALLS TO THE IGNITION SWITCH. THIS VEHICLE IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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