Dodge Journey Complaints

5,556 consumer complaints on file.

#11276887October 29, 2019
ELECTRICAL SYSTEM
THE PHONE AND BLUETOOTH DO NOT WORK. THE TOUCHSCREEN WILL NOT PROMPT TO THE NEXT SCREEN WHEN YOU PRESS "PHONE" AND IF YOU GO INTO THE SETTINGS MENU, IT DOES NOT REGISTER THAT YOU ARE SELECTING "PHONE/BLUETOOTH." I HAVE TRIED DOING THIS WHEN THE VEHICLE IS BOTH MOVING AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276916October 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT CALLED JOHNSON DODGE CHRYSLER JEEP RAM (LOCATED AT 1210 HIGHWAY 39 N, MERIDIAN, MS 39301, 601-693-6343) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN AN AIR BAG RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276981October 29, 2019
STEERING
WHEN THE WEATHER TURNED COLD THE POWER STEERING WAS NOT WORKING CORRECTLY. ONE DAY IT WAS FINE AND THE NEXT IT WAS DIFFICULT TO TURN WHEN GOING AT A LOW SPEED OR REVERSING. IT STARTED OUT AS ONLY THE RIGHT TURN WAS DIFFICULT AND THE ONLY WAY TO GET IT TO WORK IS BY ACCELERATING. THIS MAKES TURNING DIFFICULT AS WELL AS PARKING. WE CHECKED THE POWER STEERING FLUID AND IT WAS LOW. ONCE IT WAS FILLED IT DID NOT IMPROVE BUT THE LEFT SIDE THEN BECAME DIFFICULT TO TURN. IT IS STILL DIFFICULT TO TURN AND HAS NOT BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271568October 28, 2019
ELECTRICAL SYSTEM
WHEN TRYING TO START VEHICLE I JUST GET A CLICK SOUND NEAR THE DASH AND NO START. ALL LIGHT COME ON BUT NO START. THIS HAS BEEN AND ONGOING ISSUE FOR TWO MONTHS AND WOULD SELECTIVELY START WHEN IT WANTED. NOW IT WILL NOT START AT ALL. THIS HAS CAUSED MY BATTERY TO DRAIN. BATTERY, ALTERNATOR AND STARTER ALL TEST FINE. RESEARCH POINTS TOWARDS THE WIN MODULE BUT MY VIN WAS NOT ISSUED IN THE PREVIOUS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271039October 25, 2019
FUEL/PROPULSION SYSTEM
GAS TANK IS LEAKING. NO DAMAGE HAS BEEN DONE TO VEHICLE NO OFF ROAD ONLY DRIVEN ON HIGHWAYS. THE CAR DEVELOPED A GAS SMELL NO VISUAL LEAK UNTIL 2 DAYS LATER I PUT $40 IN GAS AND I GET HOME AND WHEN I COME BACK OUT THERE A BIG STAIN IN THE DRIVEWAY STRONG GAS SMELL I LOOK UNDER THE VEHICLE I SEE THE GAS TANK HAS VISUAL WET MARKS. AND I CAN LITERALLY WATCH GAS JUST ROLL DOWN THE TANK AND DRIP FROM WHERE THE FILLER HOSE MEETS THE GAS TANK, I WIPE THE TANK WITH A RAG WHERE THE FILLER HOSE MEETS THE BODY OF THE TANK I SEE IT JUST CONTINUE TO POUR GAS OUT. THERE IS NO BREAKS IN ANY HOSES NO VISUAL CRACK I NOTICE, MAY BE A SEAL I CANT TELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270349October 23, 2019
ELECTRICAL SYSTEM, ENGINE
IN THE PAST TWO YEARS I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS. THE A/C TURNS ON ALL ON ITS OWN. THE RADIO CHANGES CHANNELS ON ITS OWN BUT MOST IMPORTANT THIS MORNING 23 OCT 2019 MY 2014 DODGE JOURNEY COMPLETELY SHUTDOWN WHILE I WAS MAKING A RIGHT HAND TURN. LUCKILY I WAS ABLE TO GET OFF THE ROAD SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269899October 21, 2019
ENGINE
WHEN YOU ARE DRIVING THE CAR IT DOESN'T MATTER THE SPEED THE CAR WILL TURN OFF WITHOUT ANY WARNING. CAUSING A DANGEROUS AND SCARY SITUATION AFTER YOU PUT IN PARK AND PRESS THE START BUTTON AMD IT WILL TURN BACK ON. HAPPENED ON 10/ 07/18 THE FIRST TIME REPLACED CRANKSHAFT SENSOR. IT HAPPENED AGAIN ON 10/18/19. I NOTICED JOURNEYS HAVE THIS PROBLEM ON ALMOST ALL YEARS MODELS AND I WAS GOING THROUGH THE RECALS AND INOTICED THAT A MAJORITY OF PEOPLE COMPLAIN OR HAVE THE SAME PROBLEM ABOUT THIS SENSOR. EVEN THOUGH DODGE IS ONLY RECALLING 2016 JOURNEYS BECAUSE OF THIS PROBLEM. I THINK DODGE SHOULD DO A RECALL FOR ALL OF THE YEARS FOR DODGE JOURNEYS OVER THOS PROBLEM AND ITS EXTREMELY DANGEROUS FOR THE CAR TO JUST TURN OFF WITHOUT WARNING. THAT BEING A FAMILY CAR THAT COULD LEAD TO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269953October 21, 2019
UNKNOWN OR OTHER
ACTIVE-RESTRAINT HEAD REST ISSUE. THERE BEEN NO IMPACTS TO THE VEHICLE BUT HEAD REST HAS BEEN DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269605October 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS STATIONARY IN A PARKING LOT. MY VEHICLE HAS ELECTRICAL PROBLEMS WHEN IT GETS BELOW 50 DEGREES F. ALL OF MY DASHBOARD WARNING LIGHTS COME ON AND MY GAUGES WON'T REGISTER INCLUDING MY FUEL, RPM, AND SPEEDOMETER. MY TURN SIGNALS WON'T WORK AND NEITHER WILL MY EMERGENCY HAZARD LIGHTS. MY DOOR LOCKS AND WINDOW CONTROLS WORK INTERMITTENTLY WHEN THIS HAPPENS. MY NAVIGATION SCREEN/BACK-UP CAMERA WILL NOT WORK AND MY WIPER BLADES AND HEADLIGHTS STAY ON EVEN THOUGH THE CONTROLS ARE SET TO OFF. MY WIPER SPRAY NOZZLES WON'T WORK AND NEITHER WILL MY HIGH BEAMS. IT WILL STAY LIKE THIS UNTIL MY VEHICLE WARMS UP, USUALLY ABOUT 20-30 MIN. I AM A NURSE AND OFTEN HAVE TO TAKE CALL AT NIGHT, SO SOMETIMES I DON'T HAVE TIME TO LET IT WARM UP. I HAVE HAD TO DOWNLOAD AN APP THAT WILL TELL ME MY SPEED AND PRAY I DON'T GET INTO AN ACCIDENT. I HAVE TAKEN IT TO THE DEALERSHIP MULTIPLE TIMES AND THEY CAN NEVER FIND THE CULPRIT SO IT JUST WASTES MY TIME AND MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269604October 20, 2019
AIR BAGS, ELECTRICAL SYSTEM
THERE BAG LIGHT HAS COME ON AT ABOUT 35,000 MILES AND HAS NOT WENT OFF. THE A/C AND HEAT KEEPS COMING ON WHENEVER IT WANTS NO MATTER HOW MANY TIMES I TURN IT OFF I HAVE WENT UP TO DODGE MULTIPLE TIMES AND NOTHING HAS HAPPENED AS I AM OVER THE 30,000 MILES AND TO BE CHARGED 200 JUST TO SEE WHAT THE PROBLEM IS AND THEN CHARGE ME EVEN TO FIX IT IS RIDICULOUS. THE AIRBAG LIGHT CAME ON WHILE I WAS DRIVING AND I PULLED OVER AND TURNED THE CAR AND TURNED IT BACK ON AND IT WAS STILL ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269789October 20, 2019
ELECTRICAL SYSTEM
CAR WILL START AND TURN OFF MULTIPLE TIMES. WHILE DRIVING DOWN THE ROAD CAR WILL TURN OFF OF KEYS ARE MOVING TOO MUCH. IF YOU MOVE THE KEYS CAR WILL SOMETIMES TURN BACK ON, OTHERWISE YOU HAVE TO RESTART THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269533October 19, 2019
SEATS
HEADREST ON PASSENGER SIDE POPPED OUT WHEN MY DAUGHTER WAS GETTING OUT OF THE CAR. I TRIED TO PUSH IT BACK IN BUT THE PLASTIC THAT CLAMPS AROUND THE METAL BAR WAS SNAPPED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269303October 18, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS IS JUST TOO MUCH. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE. SOMETIMES IT CRANK AND THEN IT WON'T. I CAN GET IN IT AND DRIVE TO WORK, BUT BY THE TIME I GET OFF IT WILL NOT DO ANYTHING. THE LIGHTS AND RADIO WORK BUT THE CAR WILL NOT TURN OVER. IT'S LIKE IT WILL WORK FOR AWHILE BUT AFTER TURNING IT OFF IT COULD TAKE HOURS TO START UP AGAIN IF IT STARTS UP. AND YES I HAVE ALSO TRIED THE PUTTING THE CAR IN NUETRAL, BUT WHEN IT DON'T TURN OVER YOU CAN NOT CHANGE THE GEARS.I DON'T HEAR ANY CRANKING NOISE, THE TRUCK JUST LIGHTS UP. I HAVE HAD A NEW STARTER, BATTERY, AND ALTERNATOR PUT ON. I HAVE HAD THIS TRUCK PULL HOME ON A TOW TRUCK FROM WORK AND SOON AS THEY UNHOOK IT IT WILL STARTS UP...I HAVE TWO YOUNG KIDS AND I HAVE HAD THE EXPERIENCE OF GOING TO A GAS STATION IN THE EVENING AFTER GETTING OFF WORK AND AFTER TURNING OFF THE CAR IT WILL NOT CRANK. THE HORN JUST STARTS HONKING ON ITS OWN SOMETIMES,AND THE THEFT SYSTEM ALARM LIGHT ALMOST NEVER STOPS BLINKING. I HAVE SPENT MORE THAN I ALMOST PAID FOR THE VEHICLE, AND STILL HAVE TO UBER PLACES. THIS IS A MAJOR ISSUE THAT NEEDS TO BE RESOLVED. TOOK IT TO THE DODGE DEALERSHIP AND THEY WANT YOU TO LEAVE YOUR VEHICLE THERE FOR ABOUT 4 DAYS AND WANT TO CALL YOU WITH A RIDICULOUS MONEY QUOTE. COME ON DODGE HOW MUCH MORE DO YOUR CUSTOMERS HAVE TO SUFFER FROM A PROBLEM YOU DON'T WANT TO FIX. A VERY CONCERNED CONSUMER AND PARENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269215October 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SAN LEANDRO CHRYSLER DODGE JEEP RAM SRT (1444 MARINA BLVD, SAN LEANDRO, CA 94577, (510) 254-3294), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V461000 (STEERING). THE FAILURE MILEAGE WAS 62,292.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269281October 17, 2019
POWER TRAIN
I JUST BROUGHT A 2014 DODGE JOURNEY ON JULY OF 2018 AND I HAD TWO PROBLEMS WITH THE TRANSMISSION , FIRST PROBLEM IT WAS LEAKING THEN I GOT IT FIX LIKE 5 MONTHS AGO NOW THE TRANSMISSION HAS A BIGGER PROBLEM THAT IT HAVE TO REBUILD OR REPLACE WAITING FROM THE DECISION FROM THE MECHANIC WITH THE RESULTS OF WHAT TO DO , THE SHOP WHERE I TOOK THE VEHICLE SAY THAT I WASN'T THE FIRST PERSON THAT HAVE THE SAME PROBLEM WITH THE SAME VEHICLE AND I WAS THE FORTH PERSON WITH THE TRANSMISSION PROBLEM AND THAT HE IS SURPRISE THAT THEY ARE NO RECALL ON THE VEHICLE SO I AM VERY UPSET WITH THIS ISSUE AND I JUST WANT TO MAKE A COMPLAINT ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268849October 16, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
VEHICLE RANDOMLY STARTED FLASHING MESSAGES ON SCREEN, WIND SHIELD WIPERS TURNED ON, ALL LIGHTS ON DASH WERE GOING ON AND OFF, ENGINE FAILED AND BREAKS QUIT WORKING COMPLETELY, TURN SIGNALS AND HORN ALSO STARTED GOING OFF. ALL INDICATIONS THAT COMPUTER LOST CONNECTION WITH VEHICLE TEMPORARILY. THERE HAS ALSO BEEN ANOTHER ISSUE SINCE THE VEHICLE WAS PURCHASED NEW IN 2016 WHERE DURING SHARP TURNS THE FRONT TIRES MAKES A VERY LOUD GRINDING NOISE. WE WERE TOLD BY THE DEALER THEY COULDN'T FIND WHAT WAS WRONG AND TO WAIT FOR RECALL. WHERE IS THE RECALL? VEHICLE WAS STATIONARY AND IN MOTION WITH THE COMPUTER ISSUE. VEHICLE WAS IN MOTION WITH STEERING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269019October 16, 2019
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
LEFT DRIVER DOOR WIRING ISSUE CAUSES BOTH FRONT POWER WINDOW CONTROLS ON DRIVER SIDE NOT TO FUNCTION WHEN STATIINARY & DRIVING. INTERMITTENT DASH WARNING LIGHTS FLASH & WINDSHIELD WIPERS ACTIVATE WITHOUT DRIVER INITIATION WHILE DRIVING. AIRBAG & SEAT BELT DASH WARNING LIGHT COMES ON INTERMITTENTLY WHILE DRIVING. CHECK ENGINE FOR POWRETRAIN CONTROL MODULE COMES ON INTERMITTENTLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269053October 16, 2019
ENGINE
VEHICLE NEARLY STALLS AT HIGHWAY SPEEDS. TOTAL LOSSOF POWER. TURN VEHICLE OFF AND RESTARTS. TAKEN TO DEALER AND FOUND TO BE BAD CRANK SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269076October 16, 2019
ENGINE
THE ENGINE HAS STARTED TO CUT OFF WHEN I DECELERATE, SUCH AS TO MAKE A TURN OR COME TO A STOP. THIS IS DANGEROUS IN MID-TRAFFIC, ESPECIALLY WHEN MY FAMILY IS IN THE CAR. IT HAS HAPPENED A FEW TIMES AND IS BECOMING MORE FREQUENT, AS IN THE LAST TIME THIS HAPPENED WAS YESTERDAY. I SEE THAT THERE ARE MANY OTHER COMPLAINTS FROM CUSTOMERS EXPERIENCING THIS WITH THEIR DODGE JOURNEYS AND WONDERING WHY THERE ISN'T A RECALL FOR THIS INCREDIBLY DANGEROUS OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268740October 15, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I'VE HAD THE CAR FOR 2 YEARS. SINCE I'VE HAD IT, IT WOULD RANDOMLY NOT START, THE HEAT WOULD ONLY WORK IN THE BACK VENTS. GOT EVERYTHING FIXED ASSOCIATED WITH STARTER, BATTERY, EVERYTHING. FOR THE LAST 6 MONTHS, MY ENGINE LIKE HAS BEEN ON, AND AN ESP LIGHT. I GOT THE ENGINE CHECKED, BRAKES FIXED, ROUTERS, BRAKE PEDAL SWITCH REPLACED AND IT'S STILL DOING THE EXACT THING. GEAR WON'T SHIFT SOMETIMES BUT IT ISN'T THE TRANSMISSION.NOW THEY ARE SAYING POSSIBLE ELECTRICAL ISSUE BUT THIS HAS BEEN GOING ON FOR MONTHS! AFTER I'VE PUT MORE THAN 1000 INTO EVERYTHING THAT HAS NOT FIXED THE ISSUE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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