Dodge Journey Complaints

5,556 consumer complaints on file.

#11266916October 7, 2019
SEATS
PASSENGER HEADREST JUST SNAPPED APART WHILE PARKED IN OUR DRIVEWAY. NO ACCIDENT AND NOT IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266449October 5, 2019
POWER TRAIN
TRANSMISSION UNEXPECTEDLY DOWNSHIFTS AT ANY SPEEDS CAUSING THE ENGINE TO RED LINE AND THE SPEED GOVERNOR CUTS OFF THE FUEL CAUSING THE VEHICLE TO STALL. THE ONLY WAY TO RESOLVE THE PROBLEM IS TO RESTART THE ENGINE. HAVE ALMOST BEEN REAR ENDED ON MORE THAN ONE OCCASION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266500October 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE SWITCH ON MY CRUISE CONTROL WENT OUT ON MY 2015 CROSSROAD DODGE JOURNEY ONLY 39000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266135October 4, 2019
ELECTRICAL SYSTEM
I WAS DRIVING MY CAR YESTERDAY WHEN THE BATTERY LIGHT CAME ON AND IN THE PROCESS OF TRYING TO GET IT BACK HOME EVERYTHING IN THE CAR STARTED SHUTTING OFF AND THEN THE CAR STARTED STALLING WHILE I WAS ON THE ROAD I BARELY MADE IT INTO A GAS STATION BEFORE THE CAR DIED AND HAD IT TOWED TO TRIPLE A REPAIR SHOP TO HAVE A DIAGNOSTICS DONE ON THE CAR WHICH HAS NOW BEEN STATED TO ME THAT ITS THE ALTERNATOR AND IVE ONLY HAD THE CAR 3 MONTHS BOUGHT IT USED BUT THE BATTERY WENT BAD AND NOW THE ALTERNATOR IN LESS THEN 2 MONTHS OF EACH OTHER ALONG WITH THE ACTUATOR ALSO CLICKING WHEN THE ALTERNATOR WENT OUT. ALL OF THIS HAPPENING IN A SHORT AMOUNT OF TIME. WHEN THE CAR STARTED DYING ALL THE ELECTRICAL LIGHTS WENT OFF THE BRAKES THE ABS THE AIR BAGS EVERYTHING AND THIS WAS ON A BUSY ROAD DURING RUSH HOUR TRAFFIC. I BARELY GOT MY CAR TO A SAFE LOCATION AND THAT WAS ONLY BECAUSE MY HUSBAND WAS FOLLOWING BEHIND ME IN HIS CAR. THIS PROBLEM MADE IT EXTREMELY DIFFICULT TO BREAK AT RED LIGHTS AND GET MY CAR MOVING THRU THE INTERSECTION TO THE GAS STATION. AND THE CAR LIGHT WAS ON ABOUT 15 MINUTES MAYBE BEFORE IT FINALLY STALLED OUT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266200October 4, 2019
ELECTRICAL SYSTEM, STEERING, SUSPENSION
HAVE A 2015 JOURNEY. SUSPENSION HAS BEEN REPLACED, COOLING SYSTEM REPLACED, AND NOW TRANSMISSION REPLACED. SEAT BELTS KEEP NOT WORKING RIGHT WITH LIGHTS COMING ON. AIR CONDITIONING WILL NOT SHUT OFF ON IT'S OWN. HAVE HAD IT TO THE DEALER FOR AT LEAST 11 WEEKS SO FAR THIS YEAR AT 5 DIFFERENT TIMES. STILL HAVING PROBLEMS WITH THE STEERING WHEEL VIBRATION OVER 50 MILES, AIR CONDITIONER NOT SHUTTING OFF AND VEHICLE HESITATES A LOT. GEARS DO NOT SHIFT CORRECTLY FROM PARK TO REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266027October 4, 2019
ELECTRICAL SYSTEM
I NOTICED A CLICKING NOISE AROUND THE IGNITION SWITCH, WHEN THE CAR IS IDLING IN PARK. I TOOK MY CAR IN TO THE LOCAL DODGE DEALER TO BE LOOKED AT. I WAS TOLD THE WIN MODULE WAS GOING OUT AND NEEDED TO BE REPLACED. I KNOW THERE IS A RECALL ON THIS, BUT MY VEHICLE'S VIN DID NOT SHOW A RECALL NOTICE FOR THIS PARTICULAR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266058October 4, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING, THE INSTRUMENT PANEL LIGHTING ILLUMINATED AND THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. THE FAILURE ALMOST CAUSED A CRASH. THE VEHICLE WAS TAKEN TO MULTIPLE INDEPENDENT MECHANICS AND DEALERS. THE CONTACT RESEARCHED AND FOUND OTHER VEHICLE'S EXPERIENCING THE SAME FAILURE. THE VEHICLE WAS TAKEN TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) WHERE IT WAS DETERMINED THAT THE ELECTRICAL AND COMPUTER SYSTEMS FAILED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION, BUT THEY DID NOT HAVE THE EQUIPMENT TO CLEARLY DIAGNOSE THE VEHICLE. THE MANUFACTURER STATED THAT THEY WOULD DOCUMENT THE CONTACT'S FILE; HOWEVER, THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THERE WERE NO CURRENT RECALLS. THE CONTACT STATED THAT THE FAILURES OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2015. THE CONTACT WAS INFORMED TO CALL NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265819October 3, 2019
SERVICE BRAKES
2 LIGHTS CAME ON ON THE DASH. IT WAS DETERMINED TO BE THE ANTI LOCK BRAKE SENSOR SO I HAD IT REPLACED. LESS THAN 30 DAYS LATER, IT CAME ON AGAIN. IT WAS DETERMINED TO BE THE SAME THING BUT THEY WOULDN'T COVER FIXING IT BECAUSE THEY DIDNT KNOW IF IT WAS THE SAME ONE THEY HAD ALREADY REPLACED IR ANOTHER OF THE SENSORS. APPARENTLY THIS IS SOMETHING THAT HAPPENS ON ALL DODGE JOURNEYS AND FOR SOME REASON, A RECALL HASNT BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265820October 3, 2019
UNKNOWN OR OTHER
I PUT THE CATEGORY AS "UNKNOWN" BECAUSE I DONT KNOW WHAT EXACTLY IT FALLS UNDER BESIDES STUPIDITY. MY CAR BEGAN OVER HEATING LAST WEEK. THAT WAS FRUSTRATING ON TOP OF ALL OF THE OTHER PROBLEMS INCLUDING THE CONSTANT JERKING FROM THE CRAP ABS SYSTEM. I PUT RADIATOR FLUID IN AND 2 DAYS LATER, IT BEGAN SMOKING LIKE CRAZY. AT LEAST, WHAT I THOUGHT WAS SMOKE. APPARENTLY WHAT IT ACTUALLY WAS, WAS THE T SHAPED HOUSE THAT LEADS TO THE RADIATOR AND IS RUN RIGHT ALONG SIDE THE HEATING COIL IS MADE OF PLASTIC. THE HEATING COIL HAD MELTED A HOLE IN IT, CAUSING THE RADIATOR FLUID TO SPRAY ON EVERYTHING UNDER THE HOOD. WE GO AND FIX THAT, BY THE WAY, $80 FOR A 5 INCH PIECE OF HOSE IS INSANE, AND COME BACK, CAR WORKS FOR 2 DAYS AND DIES. BATTERY IS DEAD. TAKE THE BATTERY OFF AND GO REPLACE IT, GET IT ON THE CAR, START IT, BOOM, STARTER GOES OUT. ONE THING AFTER ANOTHER. I'M TAKING IT TO TRADE IN AND WILL NEVER BUY ANOTHER DODGE. THERE WAS NO RISK IN THAT ANYWAY AFTER THE DEALERSHIP NEVER WANTING TO HONOR A SINGLE WARRANTY DETAIL EVEN THOUGH IT WAS SUPPOSEDLY "GROUND UP".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265708October 2, 2019
ENGINE
VEHICLE SIMPLY TURNED OFF ON ITS OWN WHILE I WAS DRIVING. I HAD JUST BEGAN ACCELERATING FROM A STOP LIGHT AND IN THE MIDST OF A TURN WHEN THE VEHICLE FAILED. AFTER STOPPING THEN THE CHECK ENGINE LIGHT ILLUMINATED. I WAS STUCK AT A LARGE INTERSECTION FOR A FEW MINUTES AS TRYING TO TURN THE VEHICLE BACK ON RESULTED IN IT JUST KIND OF JERKING/STUTTERING INITIALLY. EVENTUALLY I WAS ABLE TO TURN IT BACK ON AND DRIVE A BIT DOWN THE ROAD WHEN IT TURNED OFF AGAIN BUT AT LEAST I MADE IT TO A BUSINESS' PARKING LOT. I HAD THE VEHICLE TOWED TO A REPAIR SHOP AND THEY COULD NOT FIND AN ISSUE. NO ERROR CODES AND WOULD NOT CUT OFF ON THEM AS IT DID ME. I STILL HAD THEM REPLACE THE CRANKSHAFT SENSOR AS THE TECHNICIAN SAID THAT IS USUALLY THE ISSUE WHEN A CAR CUTS OFF DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265411October 1, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BERGERON AUTO CHRYSLER DODGE JEEP RAM (LOCATED AT 3525 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 888-2131), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259052September 30, 2019
STEERING
WHILE DRIVING THE VEHICLE THERE IS A LACK OF POWER STEERING ASSIST. WHEN TURNING RIGHT THERE IS NO POWER STEERING ASSIST AT ALL, WHEN TURNING LEFT THERE IS SOME ASSIST. MY WIFE DRIVES THIS VEHICLE & TAKES OUR KIDS TO & FROM SCHOOL DAILY. I HAVE SWITCHED CARS WITH HER FOR THE TIME BEING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265253September 30, 2019
VEHICLE SPEED CONTROL
THE CRUISE CONTROL DOES NOT COME ONE OR DISPLAY THAT IS IS ACTIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258940September 30, 2019
UNKNOWN OR OTHER
I CAN BE DRIVING OR PARKED AND THE A/C KEEPS COMING ON EVERY TIME I SHUT IT OFF IT COMES BACK ON. I HAVE ONLY HAD THIS VEHICLE SINCE FEB. 14, 2018 AND IF THIS IS GOING WRONG NOW I AM GUESSING THE WIRING IN MY DASH IS NOT GOOD. WE R TALKING ABOUT TRADING IN AND SUGGESTING TO OUR FRIENDS NOT TO BUY. I TOOK A VIDEO. MY EMAIL IS [XXX]. IT HAS HAPPENED FOR 5 DAYS IN A ROW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258972September 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. AFTER THE CONTACT OWNED THE VEHICLE FOR A YEAR, THE TRANSMISSION FAILED AND THE TORQUE CONVERTER CRACKED. THE VEHICLE WAS TAKEN TO SLIMAN'S SALES & SERVICE (7498 LEAVITT RD, AMHERST, OH 44001, (440) 988-4484) WHERE THE TRANSMISSION WAS REPLACED UNDER WARRANTY. THE VEHICLE HAD SEVERAL UNKNOWN RECALL REPAIRS THAT HAD TO BE SERVICED AFTER THE TRANSMISSION REPLACEMENT WAS COMPLETED. THE CONTACT STATED THAT THE TRANSMISSION INDICATOR FLASHED ON AND OFF SINCE THE INITIAL REPAIR. ALSO, THE ALTERNATOR FAILED AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE STREET ON SEPTEMBER 23, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS, BUT THE SAME INDICATOR FLASHED AGAIN. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNRESPONSIVE. THE DEALER OFFERED TO SELL THE CONTACT A NEW VEHICLE AND LAUGHED AT HER CONCERNS ABOUT THE CONDITION OF HER VEHICLE. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258769September 28, 2019
FUEL/PROPULSION SYSTEM
ENGINE LIGHT MULTIPLE TIMES- EMISSIONS CONTROL - LAST TIME TO DEALER THEY STATED THERE IS 4 LEAKS. FOUND ONLINE BUT DID NOT RECEIVE A RECALL: IN AFFECTED CARS, FCA WILL REPLACE THE CATALYTIC CONVERTER AND UPDATE SOFTWARE FOR THE POWERTRAIN CONTROL MODULE ' THAT IS, YOUR CAR'S PRIMARY DRIVETRAIN COMPUTER. FCA WILL RECYCLE THE OLD CATALYTIC CONVERTER TO REMOVE THE PRECIOUS METALS COMMON IN SUCH DEVICES, A USUAL PRACTICE. 'OBVIOUSLY THE CATALYTIC CONVERTER, THAT'S THE BIGGEST PART OF THIS,' CHERNOBY SAID. THE REPLACEMENT CONVERTER HAS A 'DIFFERENT MIXTURE OF PRECIOUS METALS ' TO BE LESS SUSCEPTIBLE TO SULFUR IN THE FUEL,' HE ADDED. DUE TO THE NUMBER OF REPLACEMENT CATALYTIC CONVERTERS NEEDED, THE AUTOMAKER IS RECALLING CARS IN WAVES. MODEL-YEAR 2011 CARS: FIRST QUARTER OF 2019 MODEL-YEAR 2012 CARS: SECOND QUARTER OF 2019 MODEL-YEAR 2013-14 CARS: THIRD QUARTER OF 2019 MODEL-YEAR 2015-16 CARS: FOURTH QUARTER OF 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258601September 27, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK AND JERKED BEFORE SHUTTING OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258646September 27, 2019
ENGINE
I WAS DRIVING ON BRIARCLIFF RD AND MY CAR CUT OFF WHILE IT WAS ON (RUN) IT WAS IN MOTION. EVERYTHING LOCKED. THE BRAKES, GAS THE STEERING WHEEL. I SAT THERE I ALMOST WAS HIT. I KEPT TRYING TO PRESS THE GAS AND BRAKES BUT IT WOULDN'T PUSH DOWN. I COULD NOT BELIEVE IT I WAS SCARED AND PANICKED. I THEN CUT THE CAR OFF AND IT CUT ON I IMMEDIATELY STARTED DRIVING TOWARD HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258279September 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY AC WILL UNSYNC ITSELF AND WHEN I HIT SYNC IT UNSYNC AGAIN. ALSO IF I TURN IT OFF IT WILL TURN IT BACK ON. I DONT KNOW WHAT IS GOING ON BUT I SEE THAT I AM NOT THE ONLY ONE. I AM SCARED BEEN HAPPENING FOR MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257982September 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY JOURNEY KEEPS STALLING ON ME ESPECIALLY WHEN STOPPED (RED LIGHTS,STOP SIGNS, IN TRAFFIC ETC.) AT ONE POINT IT EVEN STALLED OUT ON ME WHILE DRIVING AND I COULDN'T MOVE THE STEERING WHEEL, BRAKES, NOTHING! IT COMPLETELY LOCKED UP. I WAS LUCKY THAT THAT TIME I WAS IN MY NEIGHBORHOOD OTHERWISE I WOULD HAVE GOTTEN IN A CAR ACCIDENT. AT FIRST THE FUEL CAP LIGHT KEPT COMING ON, DODGE DEALER TOLD US TO JUST HAVE THE CAP REPLACED (WE DID) BUT THE LIGHT KEEPS COMING ON AND OFF STILL AND NOT RESOLVING ANY PROBLEMS. THEN A RED LIGHTENING BOLT CAME ON A COUPLE TIMES AND THAT'S WHEN MY CAR WOULD SHUT OFF AT A STOP AND TRY RESTARTING ON ITS OWN. NOW AT THE MOMENT NO LIGHTS ARE ON AND IT'S STILL STALLING. AND EVERY TIME IS STALLS IT'S ALWAYS IN DRIVE AND WILL COMPLETELY TURN OFF. IT HAS STALLED IN PARKED A FEW TIMES ALSO BUT MAJORITY OF THE TIME IS WHEN STOPPED IN DRIVE. THIS IS VERY VERY DANGEROUS. I HAVE 3 KIDS WHO ARE ALWAYS WITH ME. I CAN'T IMAGINE IF SOMETHING HAPPENED BECAUSE OF THIS. I'VE DONE MY RESEARCH AND NOTICED THERE ARE MANY MANY PEOPLE HAVING THE SAME EXACT ISSUE. DODGE NEEDS TO RECALL THE VEHICLE QUICKLY BEFORE THEY RUN INTO A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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