Dodge Journey Complaints

5,556 consumer complaints on file.

#11279659November 12, 2019
STRUCTURE:BODY
IN COLD WEATHER (30 DEGREE AND LOWER) THE REAR DRIVER SIDE DOOR WILL NOT LATCH CLOSED AFTER BEING OPENED. THIS HAS HAPPENED FOR THE PAST 2 YEARS. I FOUND A YOUTUBE FIX BY PULLING THE CAR HANDLE UP AND USING A SCREWDRIVER TO PUSH THE LATCH EITHER UP OR DOWN THEN CLOSING THE DOOR. HOWEVER TODAY IT HAPPENED SEVERAL TIMES IN ONE DAY THEN THE DOOR OPENED (UNLATCHED) WHILE I WAS DRIVING AT A SLOW SPEED WHILE THE DOOR WAS UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279318November 11, 2019
SERVICE BRAKES, ENGINE, STEERING
AS I WAS DRIVING THROUGH A GROCERY PARKING LOT, I REMEMBER TAKING MY FOOT OFF OF THE ACCELERATOR TO SLOW DOWN AND TO MAKE A RIGHT TURN UP AN ISLE TO GO TO A PARKING SPOT. ONCE MY FOOT CAME OFF OF THE ACCELERATOR, MY CAR DIED, NO BRAKES, AND NO STEERING. THE ELECTRICAL CONTINUED TO WORK AS MY MUSIC WAS STILL PLAYING AND THE FLASHERS WORKED AS WELL. I PUT THE CAR IN PARK, AND PUSHED THE START BUTTON, NOTHING HAPPENED. I TRIED A COUPLE MORE TIMES AND THEN MY CAR STARTED BACK UP. I DROVE TO A PARKING SPOT, SHUT THE CAR OFF AND TURNED IT BACK ON. I DROVE BACK HOME WITH NO ISSUES AND PUT HER IN THE GARAGE. I'M VERY NERVOUS, TO SAY THE LEAST AS I HAVE TO DRIVE TO WORK TOMORROW. I HOPE THIS DOES NOT OCCURS AS I'M DRIVING 55 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279440November 11, 2019
UNKNOWN OR OTHER
I HAVE HAD PROBLEM WITH DODGE JOURNEY NOT STARTING. I'VE SPENT MONEY ON EMERGENCY ROAD SERVICE JUMP STARTS, ALONG WITH NEW BATTERY, BUT PROBLEM PERSISTS AND THE SERVICE GARAGE CAN'T GET IT TO CONSISTENTLY START AS ALL CARS SHOULD! WINTER HAS COME EARLY AND I FEAR BEING STRANDED IN FREEZING TEMPERATURES. ALSO BIG INCONVENIENCE. I'VE DRIVEN FOR OVER 40 YEARS AND FEEL I BOT AND PAID FOR A RELIABLE CAR, BUT HAVE NOT GOTTEN WHAT I PAID FOR. DODGE HAS MY MONEY AND I HAVE THEIR JUNK. I HOPE MY LITTLE GRANDCHILDREN ARE NOT WITH ME WHEN THE CAR WON'T START! SO FAR THE PROBLEM HAS OCCURRED WHEN I LEAVING HOME. I CAN'T SEEM TO GET ANSWERS FROM THE SERVICE GARAGE WITHOUT POURING MORE MONEY INTO IT AND STILL NO RESOLUTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279242November 10, 2019
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
MY 2013 DODGE JOURNEY HAS A RANDOM NO START. IT WILL JUST CLICK. THE BATTERY, ALTERNATOR, AND STARTER ARE ALL GOOD. I USUALLY HAVE TO JUMP IT TO GET IT TO START. SOMETIMES THAT DOESN'T EVEN WORK. IT WILL MAKE THE LIGHTS START TO GO HAYWIRE. THEY WILL FLICKER OR FLASH ON AND OFF. IT WILL SAY NO KEY DETECTED WHEN I'M LITERALLY SITTING WITH MY KEY FOB IN HAND. IT IS A PUSH BUTTON START. I HAVE GOT THE BATTERIES REPLACED IN THE KEY FOB AS WELL. THIS WILL HAPPEN AT RANDOM. IT'S HAPPENED IN MY DRIVEWAY WITH A SLIGHT INCLINE SO WE PARKED IT ON THE CURB WHERE IT WAS FLAT TO SEE OF MAYBE THE INCLINE OF THE DRIVEWAY HAD ANYTHING TO DO WITH IT, BUT IT'S DONE IT ON FLAT SURFACES AS WELL. I HAVE TRIED TO LOOK UP REASONS WHY AND HAVE SEEN THIS AS AN ISSUE WITH A LOT OF OTHER JOURNEY OWNERS. THIS STARTED BACK IN THE SPRING AND HAPPENS SEVERAL TIMES IN A WEEK THEN IT WILL STOP FOR ALMOST A MONTH AND THE CYCLE WILL START ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279260November 10, 2019
POWER TRAIN
THE GEAR BOX & DIFFERENTIAL WENT OUT WHEN WE WERE TRYING TO PARK. APPLIED THE GAS PEDAL, FELT LIKE THE VEHICLE WOULDN'T MOVE, APPLIED THE GAS MORE & HEARD A LOUD 'BOOM.' WE'RE ABLE TO GET THE VEHICLE PARKED, THEN SMOKE STARTED COMING FROM THE ENGINE. LOOKED TO FIND OUT THERE WAS GEAR OIL LEAKING FROM THE VEHICLE. LOOKED ONLINE @ DODGE JOURNEYS & FOUND OUT THERE HAVE BEEN A MULTITUDE OF COMPLAINTS ABOUT THE SAME ISSUE WITH OTHER OWNERS. HAD TO GET THE VEHICLE TOWED HOME DUE TO BEING UNABLE TO DRIVE IT. THIS HAPPENED OCTOBER 19TH, 2019 & WE'VE BEEN UNABLE TO DRIVE THE VEHICLE SINCE INCIDENT. OUR DODGE JOURNEY IS A 2015 SXT ALL WHEEL DRIVE WITH ABOUT 120,000 MILES ON IT. THERE NEEDS TO BE A MANUFACTURER RECALL ON THESE VEHICLES!! WE'VE BEEN TOLD IT'S GOING TO COST ANYWHERE FROM $5,000 TO UPWARDS OF $7,000 TO GET THIS ISSUE FIXED AND WE STILL HAVE A VEHICLE LOAN OF $11,000 WE OWE ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279124November 9, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING, ALL ELECTRICAL GOES OUT OR FLICKERS. THE CAR WILL SOMETIMES LOSE POWER ON ACCELERATION ABOVE 20MPH REGARDLESS IF TURNING, ON HIGHWAY OR NEIGHBORHOOD ROADS. THIS HAS HAPPEN A FEW TIMES SINCE LAST MONTH AND THOUGHT IT WAS MY BATTERY. I EXCHANGED THE BATTERY AND THE ISSUE WASNT RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278872November 8, 2019
ENGINE, STEERING
THE ENGINE JUST SHUT OFF WHILE DRIVING.. NO WARNING, NO LIGHTS JUST OFF. LOSS POWER STEERING, LIGHTS, ALL POWER. LUCKILY WAS ABLE TO GLIDE OVER TO SIDE OF ROAD AND WAS ABLE TO PUT CAR IN PARK AND HIT ENGINE ON BUTTON AND IT STARTED UP AS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279052November 8, 2019
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE RETURN HOSE ON THE POWER STEERING UNIT FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO R. M. STOUDT, INC. (800 23RD ST SW, JAMESTOWN, ND 58401, (800) 279-2886) TO HAVE THREE OTHER RECALLS SERVICED; HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000(STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279084November 8, 2019
SEATS
MY HEADREST DEPLOYED SUDDENLY AND BROKE APART INTO TWO PIECES WHILE I WAS DRIVING APPROXIMATELY 45 MPH ON A FLAT, LEVEL HIGHWAY. BEING SO CLOSE TO MY EARS, THE NOISE WAS VERY LOUD. MY HEAD WAS THRUST FORWARD IN A DOWNWARD FASHION. I INITIALLY THOUGHT I WAS REAR-ENDED, BUT REALIZED THERE WERE NO OTHER CARS AROUND ME. IT WAS VERY FRIGHTENING TO HAVE THIS HAPPEN WHILE DRIVING. I HAVE APPROXIMATELY 56,000 MILES ON MY CAR. I AM THE ONLY DRIVER OF THE VEHICLE AND DO NOT TRANSPORT CHILDREN. THERE WAS NO ABUSE/NEGLECT ON MY PART THAT COULD HAVE CAUSED OR CONTRIBUTED TO THIS SITUATION. MY NECK IS A LITTLE SORE, BUT I SUFFERED NO SERIOUS INJURY. I DO NOT FEEL IT IS SAFE TO HAVE MY SISTER IN MY CAR BECAUSE SHE HAS HAD A PREVIOUS NECK SURGERY. IF IT HAD HAPPENED TO HER, I DO NOT BELIEVE SHE WOULD HAVE BEEN AS LUCKY. THIS IS AN EXTREMELY DANGEROUS DEFECT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11278648November 7, 2019
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING MID DAY, 35 MPH ON MAJOR CITY STREET AND THE ENGINE SHUT OFF WITHOUT ANY WARNING. AS I WAS IN RIGHT HAND LANE I WAS ABLE TO FORCE THE CAR TO THE CURB EVEN THOUGH THE POWER STEERING HAD SHUT DOWN. WITH THE CAR STOPPED I COULD SEE THERE WERE NO WARNING LIGHTS ON AND THE IT WAS STILL IN "DRIVE". AFTER MY NERVES CALMED I WAS ABLE TO START THE CAR AND DRIVE ON. THIS WAS A RENTAL CAR THAT I HAD DRIVEN FOR 1,700 MILES DURING THE PAST 10 DAYS WITH OUT A PROBLEM. HOWEVER AN HOUR BEFORE I HAD BEEN ON A MAJOR INTERSTATE HIGHWAY IN A DRIVING RAINSTORM. HAD IT SHUT DOWN WITHOUT WARNING THERE I AM SURE THE ACCIDENT WOULD OF SHUT THAT INTERSTATE FOR HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278692November 7, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO DICK'S COUNTRY CHRYSLER JEEP DODGE (503-746-9621, LOCATED AT 767 SW BASELINE ST, HILLSBORO, OR 97123) WHERE IT WAS DETERMINED THAT THE LEAK WAS NOT PROBLEMATIC AND WOULD NOT BE REPAIRED. THE FAILURE RECURRED WITH MORE LEAKS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278740November 7, 2019
SERVICE BRAKES
BEEN HAVING SERIOUS INTERMITTENT ISSUES WITH MY BRAKES. MY TRACTION CONTROL LIGHT AND ABS LIGHTS WOULD COME ON SIMULTANEOUSLY AND THEN BRAKES START TO MAKE A GRINDING NOISE AS WELL AS PEDAL STARTS TO SHAKE. BROUGHT IT INTO DEALERSHIP ON 10/6/19 AS IT WAS THROWING A CODE FOR A WHEEL SPEED SENSOR. HAD THEM REPLACE THAT ALONG WITH A FULL BRAKE SYSTEM CHECK ONLY FOR IT TO START HAVING SAME ISSUES 2 WEEKS LATER. I'VE READ ONLINE OF MANY OTHER CUSTOMERS HAVING THE EXACT SAME ISSUE ONLY FOR DODGE TO SLAP A BANDAID ON IT. I HAVE 3 KIDS AND DO NOT FEEL SAFE DRIVING THEM ANYWHERE AS IT IS A SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278371November 6, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE BACK UP CAMERA IMAGE WOULD NOT DISPLAY OR WOULD SUDDENLY SHUT OFF WHILE DRIVING IN REVERSE. ALSO, WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY SAVING MODE MESSAGE DISPLAYED AND THE VEHICLE WOULD NOT START. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. GREENWAY DODGE (9051 EAST COLONIAL DR, ORLANDO, FL) WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278503November 6, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TRACTION CONTROL WARNING LIGHT, BRAKE WARNING LIGHT, ABS LIGHT ALL TRIGGERED AND STRANGE JOLT WHEN DRIVING 50 MPH ON A HIGHWAY FLYOVER. MATCHES DESCRIPTION OF SAFETY RECALL R61 DTC C2200-49 AND BODY MODULE CODES LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278130November 4, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FUEL GAUGE FAILED TO OPERATE PROPERLY. WHEN THE VEHICLE WAS FILLED WITH FUEL, THE FUEL GAUGE DISPLAYED AS EMPTY. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND HAD IT TOWED TO A PARKING SPOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277522November 1, 2019
STEERING
THE POWER STEERING HOSE KEEPS RUPTUREING WHEN YOU FIRST START IT UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277361October 31, 2019
ELECTRICAL SYSTEM
THE BACK UP CAMERA IS INTERMITTENT AND DOES NOT WORK. THE OUTSIDE TEMPERATURE GAUGE IS OFF BY 20 DEGREES THE TIRE PRESSURE GAUGE DOES NOT WORK. THIS ALL HAPPENS WHEN THE VEHICLE IS STARTED. THE BACK UP CAMERA DOES NOT WORK WHEN I PUT IT IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277136October 30, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE AND CRASHED INTO THE QUARTER PANEL OF HER VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT AND PASSENGER SUSTAINED INJURES AND MEDICAL ATTENTION WAS RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED VIC BAILEY FORD LINCOLN (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302 (888) 349-4165) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE INSURANCE COMPANY WAS CONTACTED AND DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000.*DT *TR*JB *BF*JB *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11277155October 30, 2019
SEATS
THE FRONT PASSENGER HEADREST SNAPPED APART WITHOUT ANY CONTACT. THE SUV WAS PARKED WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271797October 29, 2019
UNKNOWN OR OTHER
THE CATALYTIC CONVERTER HAS BEEN REPLACED 2 TIMES IN LESS THAN 7 MONTHS BECAUSE IT KEEPS BURNING UP. THERE NEEDS TO BE A RECALL ON THE 2014 DODGE JOURNEY BECAUSE THIS IS NOT A CHEAP FIX!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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