Dodge Journey Complaints

5,556 consumer complaints on file.

#10816992December 30, 2015
SERVICE BRAKES
WHEN BRAKING AT SPEEDS ABOVE 50 MPH, THERE IS A VIOLENT SHAKE IN THE VEHICLE. VEHICLE IS ONLY 5 YEARS OLD, AND NOW NEEDS A THIRD SET OF BRAKE PADS AND ROTORS. THIS IS A CLEAR AND WELL KNOWN PROBLEM WITH THE 2009 AND 2010 JOURNEYS, YET THE DEALER (AND CHRYSLER) REFUSES TO ACKNOWLEDGE OR FIX IT. WHEN CALLED CHRYSLER, I WAS TOLD "THEY STAND BEHIND THEIR DEALERSHIP & THE DEALERSHIP SAYS IT'S "NORMAL WEAR AND TEAR", SO THEY WILL NOT AUTHORIZE THE REPAIR". SO BASICALLY, EVEN THOUGH YOU ARE A LOYAL CUSTOMER (ONE WHO HAS NEVER BOUGHT ANYTHING BY MOPAR), THEY DON'T CARE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817011December 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER. IN ADDITION, THE HORN SOUNDED INDEPENDENTLY AND THE DOORS WOULD NOT LOCK. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURES COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816674December 29, 2015
ELECTRONIC STABILITY CONTROL (ESC), WHEELS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE TIRES SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 02/23/2016*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816754December 29, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816764December 29, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
OWN A DODGE JOURNEY SXT AWD 2013. RECEIVED RECALL NOTIFICATION R61/NHTSA RECALL 15V-675 ON DECEMBER 27, 2015 REGARDING POSSIBLE ANTI-LOCK BRAKE SYSTEM (ABS) AND ELECTRONIC STABILITY CONTROL (ESC) SYSTEMS FAILURE. I HAD AN ACCIDENT WITH THIS VEHICLE ON JULY 28, 2015 (REAR-ENDED ANOTHER VEHICLE, TRIED TO AVOID COLLISION, BUT VEHICLE DID NOT REACT AS EXPECTED) CAUSING A TOTAL DAMAGE TO THIS VEHICLE OF APP. $ 5,000. I HAVE 33 YEARS OF DRIVING EXPERIENCE AND NEVER HAD AN ACCIDENT UNTIL THAT DAY. I COULD NOT EXPLAIN TO THE INVESTIGATING POLICE DEPARTMENT NOR TO MY INSURANCE COMPANY WHY THIS ACCIDENT HAPPENED. I TRIED TO CONTACT THE FCA (DODGE) CUSTOMER SERVICE/RECALL CENTER, BUT DID NOT RECEIVE A RESPONSE YET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10816897December 29, 2015
SERVICE BRAKES, UNKNOWN OR OTHER
I HAVE TRIED TO GET MY VEHICLES IN FOR THEIR RECALLS HOWEVER THE DEALERSHIP CAN NEVER GET THE VEHICLES DONE IN A REASONABLE TIME FRAME. I CAN MAKE AN APPOINTMENT AND HAVE EVERYTHING SET UP FOR A 30 MINUTE FIX AND AS SOON AS THE CAR GETS THERE IT'S WELL WE WILL NEED TO KEEP IT FOR 48 HOURS BEFORE WE CAN WORK ON IT. MY OTHER VEHICLE IS A TAKATA RECALL AND IT'S BEEN ON A WAITING LIST FOR OVER A YEAR TO CAME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816418December 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816433December 28, 2015
SERVICE BRAKES
DEALER R61 (DODGE TEMPE) HAS NOT CONTACTED ME NOR RETURNED MY CALLS. SO I HAVE NOT BEEN ABLE TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816467December 28, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT ABLE TO SUPPLY THE PARTS TO RECEIVE THE RECALL REPAIRS FOR MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS ALSO UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART TO THE DEALER TO RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816484December 28, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHSTA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816512December 28, 2015
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE RECEIVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816601December 28, 2015
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, AN ON COMING VEHICLE CRASHED INTO THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED BUT THE CONTACT DID NOT KNOW THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10811873December 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS REPAIRED HOWEVER, THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED AT ALL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,952.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811923December 23, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO STOP WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811787December 22, 2015
SERVICE BRAKES
I RECEIVED RECALL NOTICE R61/NHTSA 15V-675 REGARDING MY VEHICLE'S ANTI-LOCK BREAK SYSTEM CONTROL MODULE. THE NOTICE STATES THAT THE ELECTRONIC STABILITY CONTROL SYSTEM COULD BE AFFECTED. THIS MONTH I WAS DRIVING WITH MY 2 YOUNG CHILDREN, STOPPED AT A RED LIGHT WHEN MY ELECTRONIC CONTROL SYSTEM SHUT DOWN IN MY CAR UNANNOUNCED, THEN SUDDENLY TURNED ITSELF BACK ON. I WAS NERVOUS BECAUSE I WAS DRIVING WITH 2 SMALL CHILDREN, SO I IMMEDIATELY WENT HOME. I WAS ALREADY INFORMED BY MY DODGE DEALER THAT CHRYSLER IS NOT EVEN MANUFACTURING THIS PARTICULAR REPLACEMENT PART, SO WHO KNOWS HOW LONG IT MIGHT BE BEFORE MY CAR CAN BE REPAIRED. WHEN I RECEIVED NOTICE R32, I DROVE AROUND FOR 2 MONTHS BEFORE MY DODGE DEALER FINALLY CALLED TO INFORM ME THEY HAD THE AVAILABLE PART. I HAVE BEEN IN CONTACT WITH CHRYSLER AND TOLD THEM WHAT HAPPENED TO MY VEHICLE. I WAS PROMISED A RENTAL CAR TO DRIVE UNTIL THIS PART BECAME AVAILABLE, BUT I WAS ONLY GIVEN A RENTAL CAR FOR ONE DAY. I AM STILL DRIVING AROUND UNSAFELY BECAUSE THIS IS MY ONLY VEHICLE, AND I DON'T KNOW WHEN IT WILL BE FIXED. THIS RECALL SCARES ME BECAUSE IT IS ALREADY SHOWING EFFECTS OF DEFORMITY AND AFFECTING MY VEHICLE'S CONTROL OPERATIONS AND I HAVE 2 KIDS WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811388December 21, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO SHAKE. IN ORDER TO STOP THE VEHICLE, THE BRAKE PEDAL NEEDED TO BE DEPRESSED SEVERAL TIMES. WHEN THE VEHICLE BEGAN TO ACCELERATE, THE VEHICLE WOULD JERK BEFORE MOVING FORWARD. THE CONTACT STATED THAT THE VEHICLE WOULD SWITCH GEARS AND MOVE VARIOUS SPEEDS ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NO FAILURES WERE FOUND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), WHICH DIRECTLY RELATED TO THE CONTACT'S FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811402December 21, 2015
ELECTRICAL SYSTEM
TAKATA RECALL - THIS RECALL HAS BEEN OUT SINCE JUNE 2015, IT IS NOW DECEMBER 2015 AND I STILL CANNOT GET THE REPAIRS MADE AS I AM CONTINUOUSLY TOLD THE PARTS ARE ON "BACK ORDER". MY CAR DOES NOT START HALF OF THE TIME AND IS NOT BEING FIXED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811445December 21, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811426December 21, 2015
STRUCTURE:BODY
WHILE UNDER WARRANTY THE REAR PASSENGER AUTOMATIC DOOR LOCK STOPPED WORKING AND IT WAS REPLACED. AFTER THE WARRANTY EXPIRED THE PASSENGER AUTOMATIC FRONT DOOR LOCK STOPPED WORKING AND I PAID TO HAVE A NEW ONE INSTALLED. NOW THE DRIVERS SIDE REAR AUTOMATIC DOOR LOCK HAS STOPPED WORKING. WHEN THEY STOP WORKING THEY WILL NOT LOCK OR UNLOCK USING THE KEY FOB OR THE BUTTONS INSIDE THE CAR. EACH TIME THIS OCCURS THE ACTUATOR HAS TO BE REPLACED. SINCE KEEPING THE DOORS SECURELY CLOSED DURING A CRASH IS A MAJOR SAFETY ISSUE THIS NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811451December 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START FOR THE PAST TWO WEEKS. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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