Dodge Journey Complaints

5,556 consumer complaints on file.

#10908137September 20, 2016
WHEELS, STEERING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE TPMS WARNING INDICATOR ILLUMINATED NUMEROUS TIMES. THE DEALER REFILLED THE AIR, BUT DID NOT INSPECT THE FACTORY TIRES TO DETERMINE IF THEY HAD A LEAK. THE CONTACT CONSTANTLY HAD TO REFILL THE TIRES WITH AIR. THE DEALER REPLACED ALL FOUR TIRES, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 12/23/16*LJ THE CONSUMER ALSO STATED THERE WAS A NOISE COMING FROM THE POWER STEERING PUMP, WHEN MAKING TURNS. UPDATED 01/04/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907697September 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES MALFUNCTIONED AND THE VEHICLE CRASHED INTO A TRAILER. THE DRIVER SUSTAINED INJURIES TO THE LEGS AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE MASTER CYLINDER ROD FAILED AND CAUSED THE BRAKES TO MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10907953September 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE GEAR HAD TO BE IN NEUTRAL IN ORDER FOR THE VEHICLE TO START. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907997September 19, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT HAD NOT EXPERIENCED A BRAKE FAILURE UNTIL THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). AFTER THE DEALER'S REPAIR, THERE WAS EXTENSIVE MOISTURE. THE DEALER LATER DETERMINED THAT ALL THE CALIPERS WERE RUSTED AND CORRODED. THE DEALER STATED THAT THE PARTS NEEDED TO BE REPLACED. THE MANUFACTURER'S REMEDY FOR THE RECALL FAILED TO PROVIDE A SOLUTION AND THE CONDITION CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO SOLUTION OTHER THAN FOR THE CONTACT TO REPLACE THE PARTS. THE DEALER DID NOT INDICATE WHAT CAUSED THE MOISTURE AFTER THE RECALL REPAIR WAS COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907099September 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) WAS RECEIVED IN MARCH. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART NEEDED (ORC MODULE) TO REPAIR THE VEHICLE WAS STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907115September 16, 2016
ENGINE
"TAKATA RECALL" ON 4 OR MORE OCCASIONS MY VEHICLE HAS SHUT DOWN WHILE DRIVING. THIS NORMALLY OCCURS WHEN SLOWING DOWN OR AFTER TAPPING THE BRAKE. THE FIRST TIME WAS ABOUT 2 MONTHS AFTER PURCHASING THE VEHICLE AFTER LEAVING WORK AND STOPPING AT A STOP LIGHT. IT HAS DIED WHILE SLOWING DOWN TO TAKE A CURVE AND ALSO ON A BUSY HIGHWAY OUT OF TOWN TAPPING BRAKES IN HEAVY TRAFFIC GOING ABOUT 50MPH AND ALMOST GETTING REAR ENDED. EACH TIME I WOULD HAVE TO COME TO A COMPLETE STOP, PUT IT IN PARK AND RESTART THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906966September 15, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE STABILITY CONTROL FAILED WITHOUT WARNING. THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THE BRAKES FAILED AND A CRASH OCCURRED. THE CONTACT WAS UNABLE TO PROVIDE DETAILS OF THE CRASH AND HOW SHE RECEIVED HEAD INJURIES AND LOST CONSCIOUSNESS. THE VEHICLE WAS TOWED AND DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED FACIAL, NECK, TONGUE, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS LATER INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE VEHICLE WAS TOTALED BEFORE A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10907011September 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907004September 15, 2016
AIR BAGS
"TAKATA RECALL" DRIVING ABOUT 55MPH, AN ACCIDENT OCCURRED WITH MY DODGE JOURNEY, HITTING A GUARD RAIL AND MAKING THE CAR CRASH AND HAVE A ROLLOVER. NONE OF THE AIRBAGS DEPLOYED, CAUSING INJURIES TO THE PEOPLE IN THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10906126September 13, 2016
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 15 MPH, THE ESP WARNING INDICATOR REMAINED ILLUMINATED. THE STEERING WHEEL MADE A LOUD NOISE AS IF SOMETHING WAS LOOSE. IN ADDITION, THE VEHICLE STALLED AND FAILED TO START. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE FAILURE RECURRED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906130September 13, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905830September 12, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN BECAME OPERABLE INDEPENDENTLY WITHOUT WARNING. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905670September 12, 2016
AIR BAGS
DIE AIRBAGWARNLEUCHTE IST SCHON SEIT 6-7 MONATE AN.ICH WAR BEI WERKSTATTPARTNER SCHON 3 MAL.3 MAL WURDE VERSUCHT ZU REPARIEREN OHNE ERFOLG.ICH FAHRE DIESES FAHRZEUG JEDEN TAG,UND HABE KEINE ANDERE WAHL.BITTE SCHIECKEN SIE ENDLICH ERSATZTEILE FR MEIN FAHRZEUG BEFOR WAS BSESE PASIERT AN MEIN WERKSTSTATT.AUTOHAUS NEUREITHER ADRESSE: WATTSTRAE 6, 76185 KARLSRUHE.FR FAHRZEUGNIMMER KA GG 755
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905679September 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905686September 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE ALTERNATOR, STARTER, FUEL PUMP AND IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHERE IT WAS STATED THAT THE KEY WAS UNABLE TO CONNECT TO A SENSOR IN THE IGNITION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905517September 10, 2016
SERVICE BRAKES
I HAVE REPLACED BRAKE PADS AND ROTORS NUMEROUS TIMES. I HAVE HAD TO HAVE THE ENTIRE BREAKING SYSTEM REPAIRED SEVERAL TIMES. HAVE SPENT A LOT OF MONEY ON REPAIRS. BRAKES SHOULD NOT HAVE TO BE REPLACED THIS OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904822September 8, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN FAILED TO SOUND RANDOMLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 02/15/2017*CT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904546September 7, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY VEHICLE STARTED KNOCKING AFTER MY SECOND OIL CHANGE. I ASKED THE DEALERSHIP TO LOOK AT IT AND THEY TOLD ME EVERYTHING WAS FINE. I ASKED THEM MORE THAN ONCE OVER THE NEXT FEW YEARS WHEN I GOT REGULAR OIL CHANGES. THEY SAID EVERYTHING WAS FINE. THEN IN 2016 MY VEHICLE STARTED WITH A KNOCKING AND RANDOM MISFIRES. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT MY CAMS WERE BLOWN, MY PISTONS WERE NOT WORKING AND MY LIFTERS WERE BAD. MY CAR IS FOUR YEARS OLD. ALL OF THESE PROBLEMS CULMINATE IN NO POWER TO MY ENGINE AND A POSSIBLE SEIZURE OF MY ENGINE. I AM REQUESTING THIS BE LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904358September 7, 2016
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE APPROACHING A STOP LIGHT ,THE STEERING COLUMN LOCKED WITHOUT WARNING. IN ADDITION, THE ACCELERATOR PEDAL WAS APPLIED AND FAILED TO ACCELERATE. THE CONTACT HAD TO TURN THE VEHICLE OFF TO RESET THE COMPUTER. THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER CLEARED A CODE CONCERNING THE POWER TRAIN CONTROL MODULE AND PROVIDED NO REPAIR SOLUTION. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904415September 7, 2016
ELECTRICAL SYSTEM
I HAVE BEEN TO TWO DIFFERENT DEALERSHIPS TO HAVE THIS RECALL REPAIRED AND I AM STILL HAVING THE SAME PROBLEM. MY CAR TAKES SEVERAL TRIES TO START. THE LAST DEALERSHIP GAVE ME NEW KEYS AND SAID THE PROBLEM WAS FIXED BUT IT IS NOT FIXED. THE DEALERSHIP ONLY WANTS TO SELL US A NEW CAR. THIS HAS BEEN GOING ON FOR A YEAR. WE REALLY LIKE DODGE BUT THIS IS UNACCEPTABLE AND VERY DISAPPOINTING. WE WON'T BE GETTING ANOTHER DODGE. WHAT ARE WE SUPPOSED TO DO TO GET OUR VEHICLE FIXED? SENDING US TO DIFFERENT DEALERSHIPS HAS NOT WORKED AND IF WE TAKE OUR CAR TO AN INDEPENDENT MECHANIC HOW CAN WE BE SURE TO BE REIMBURSED BECAUSE WE HAVE A TRUST ISSUE WITH YOUR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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