Dodge Journey Complaints

5,556 consumer complaints on file.

#10916682October 17, 2016
ENGINE
VEHICLE INTERMITTENTLY WON'T START AT ANY GIVEN TIME WHEN TURNING THE IGNITION ON IT WILL JUST CLICK. IT MAY START UP AFTER 10 MIN 2HRS MAYBE NOT UNTIL THE NEXT DAY. MY WIFE AND I HAVE BEEN GOING THROUGH THIS SINCE WE BROUGHT THIS 2009 DODGE JOURNEY NEW. WE TOOK IT BACK TO THE DEALER TROY MOTOR MALL THEY COULD NOT PINPOINT THE PROBLEM AND THEY CHARGED US. SAME PROBLEM LATER NOTHING CHANGED. DID NOT START RECENTLY FIRST WEEK IN OCTOBER AAA TOW TRUCK CAME AND THE DRIVER HEARD THE CLICKING SOUND AND INDICATED THAT IT WAS THE STARTER. I TOOK THE CAR IN FOR REPAIR THAT NEXT WEEK AND HAD THE STARTER REPLACED AND IN A FEW DAYS IT WAS NOT STARTING AGAIN. I WENT TO THE DODGE DEALER TODAY AND I EXPLAINED TO THEM WHAT I HAD BEEN GOING THROUGH ALL OF THIS TIME AND HE STILL INDICATED THAT IT WOULD BE A $100.00 TO DIAGNOSE THE PROBLEM. I LOOKED UP THIS ISSUE ON CARCOMPLAINTS.COM AND A PERSON WITH THE SAME ISSUE INDICATED THAT THEIR MECHANIC FOUND IT TO BE A FAULTY RANGE SENSOR ATTACHED TO THE TRANSMISSION COMPLAINT #143 UNDER 2009 DODGE JOURNEY WON'T TURN OVER, ENGINE WON'T START. THERE WERE QUITE A FEW OTHER COMPLAINTS CONCERNING THIS SAME ISSUE THAT'S WHY IT'S HARD FOR ME TO UNDERSTAND WHY THERE IS NO RECALL CONCERNING THIS MATTER. WHEN EVER I GET IT FIXED I'D LIKE TO BE REIMBURSED BY CHRYSLER DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916488October 17, 2016
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916204October 14, 2016
SERVICE BRAKES
THIS IS 3RD TIME MY JOURNEY'S BRAKES NEED REPLACING. THIS TIME MY COST 1683.00---IM ON SSDI---LOW INCOME---REALLY PUNCHED ME,. HORRIBLE PREDICAMENT TO BE IN--PLEASE CONTACT ME IF ANY COSTS ARE REIMBURSED BY CHRYSLER-DODGE. HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915776October 13, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915914October 13, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE JERKED AND MADE A LOUD NOISE FROM THE ENGINE. THE VEHICLE STOPPED RUNNING AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915935October 13, 2016
ENGINE
ENGINE COVER CHATCHES FIRE, I HAVE TAKEN THIS 2012 DODGE JOURNEY TO THE DEALERSHIP 23 TIMES, THE DEALERSHIP REPLACED THE COVER , NOW THE NEW COVER HAS BEEN ON FIRE, I WAS TOLD THAT ,THEY -THE DEALER SEVICE DEPT DON'T KNOW WHY THE COVER KEEPS TRYING TO BURN,THIS IS A 2.4 LITER 4CYL ENG, I NEED HELP, BEFORE THIS JOURNEY TOTALLY BURNS..........
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10914516October 7, 2016
ELECTRICAL SYSTEM, ENGINE
VEHICLE HAS INTERMITTENT PROBLEM WHERE, WHEN STARTING, ONLY A "CLICK" SOUND IS HEARD, AND ENGINE DOES NOT START. TOLD ORIGINALLY, THAT THE BATTERY WAS BAD. IT WAS REPLACED. PROBLEM RECURRED. THEN TOLD THE ALTERNATOR AND STARTER WERE BAD, SO THEY WERE REPLACED. THE PROBLEM RECURRED. SERVICE DEPARTMENT TOLD US THAT SOFTWARE ON THE "COMPUTER" NEEDED TO BE UPDATED, SO THAT WAS DONE. THE PROBLEM CONTINUES TO RECUR. WHEN VEHICLE WON'T START, JUMPING IT WON'T HELP. WE HAVE TO JUST TRY OVER AND OVER AGAIN. SOMETIMES IT STARTS AFTER A FEW TRIES, SOMETIMES WE HAVE TO WAIT 20-30 MINUTES BEFORE ENGINE FINALLY STARTS. ONE INSTANCE, THE VEHICLE DIDN'T START FOR AN HOUR. THE LAST COMMUNICATION WITH THE DEALER, AFTER HAVING THIS PROBLEM FOR A NUMBER OF YEARS, WAS THAT THEY CAN'T FIX IT BECAUSE THEY HAVE NO IDEA WHAT IS WRONG. THIS WAS AFTER SPENDING HUNDREDS OF DOLLARS ON WHAT TURNED OUT TO BE UNNECESSARY REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914536October 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY VEHICLE HAS AN IGNITION ISSUE. THE KEY WILL TURN BACK TO ACC MODE WHILE TRYING TO START OR GOING DOWN THE ROAD. THIS HAS BEEN REVIEWED BY BEAMAN AUTO IN MURFREESBORO, TN AND THEY AGREE THAT THE IGNITION IS THE ISSUE. THE DEALER/CHRYSLER REFUSE TO DEAL WITH THIS UNDER THE IGNITION SWITCH RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914820October 7, 2016
POWER TRAIN
THIS VEHICLE WAS SOLD TO ME BY CENTRAL FLORIDA CHRYSLER JEEP DODGE, 8675 COMMODITY CIRCLE, ORLANDO, FL 32819 WITH AN OPEN RECALL. I PURCHASED AND DROVE THIS VEHICLE HOME ON 8/20/2016. THIS CAR WAS A NEW VEHICLE AND SHOULD NOT HAVE BEEN SOLD WITH AN EXISTING RECALL. WHEN I CALLED TO EXPLAIN THE CAR HAD A RECALL, THEY WERE VERY RUDE AND TOLD ME THE RECALL WAS NEW AND THE PART TO CORRECT IT DID NOT EXIST AT THAT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911204October 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 11/01/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910742September 30, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING 40 MPH, AN ODOR EMITTED INTO THE VEHICLE COMING FROM THE ENGINE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE AND LIQUID COMING FROM THE UPPER RADIATOR, WHICH MELTED THE VALVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE UPPER RADIATOR HOSE REPLACEMENT CAUSED THE ENGINE TO FAIL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910556September 29, 2016
AIR BAGS
IN AN ACCIDENT ON ACCESS RD OF IH 35 AND A CAR ON A SIDE STREET DID NOT STOP AT THE STOP SIGN THEY WENT THROUGH IT AND T BONED ME . THE WHOLE PASSENGER SIDE OF THE CAR WAS DAMAGED. MY DAUGHTER WAS IN THE PASSENGER SIDE OF THE CAR AND NEITHER OF THE CURTAIN AIR BAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10910660September 29, 2016
ELECTRICAL SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910277September 28, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE STARTER AND BATTERY WERE CHANGED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910080September 27, 2016
AIR BAGS, STRUCTURE:BODY, WHEELS
MY AIRBAGS DID NOT DEPLOY IN A HEAD ON COLLISION. MY VEHICLE WAS TRAVELING AT 45 WITH RIGHT AWAY AND HIS AT 10. I WAS ON STRAIGHT AWAY AND HE WAS AT A STOP SIGN TURNING IN THE DIRECTION I WAS COMING....UPDATED 02/22/17 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10909831September 26, 2016
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 5 MPH, THE ENGINE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED THE SECOND TIME THE VEHICLE STALLED. THERE WERE NO OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909426September 24, 2016
SERVICE BRAKES
BRAKES WILL NOT HOLD CAR ON A DOWNHILL STEEP GRADE. WHILE ON A CITY STREET GOING DOWN HILL A RED LIGHT AHEAD. I APPLIED BRAKES CAR COULD NOT STOP WITH PLENTY OF TIME TO STOP I HAD TO ROLL THROUGH THE RED LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908898September 23, 2016
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WE HAD ISSUES WITH THE DIFFERENTIAL, UPDATES NEEDED AND DODGE HAS NO CLUE. BUT NOW THIS...WE HAVE A 2012 DODGE JOURNEY THAT IS ACTING VERY STRANGE. IT STARTED WITH THE HEADLIGHTS BEING ON, EVEN WHEN THEY WERE OFF (WE DO NOT HAVE AUTOMATIC LIGHTS)...THEN AFTER THE CAR WAS OFF, THE HEADLIGHTS WOULD FLASH ON AND OFF EVERY 10-30 SECONDS, WE WOULD HAVE TO UNDO THE BATTERY TO KEEP IT FROM DIEING. WE REPLACED THE HEADLIGHTS SWITCH AND IT STILL DOES AND ADDED A SYMPTOM. WHEN MY HUSBAND WOULD MANUALLY LOCK THE DOORS, IT WOULD UNLOCK BY ITSELF. WE WERE TOLD IT WAS THE TIPM WHICH HAS TO BE DONE BY DODGE. NOT SURE WHAT IT WILL DO NEXT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909363September 23, 2016
ENGINE
AT 80K MILES THE CATALYTIC CONVERTER SENSOR WENT BAD. ALSO BREAK SYSTEM LIGHT AND TIRE PRESSURE LIGHT WONT GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908145September 20, 2016
ELECTRICAL SYSTEM
AFTER THE RECALL WORK WAS COMPLETED AND WE RECEIVED NEW KEY FOBS THE CAR WILL RANDOMLY NOT START. WE HAVE TAKEN IT TO OUR MECHANIC REPEATEDLY AND HE HAS NOT BEEN ABLE TO FIND THE ISSUE. HE HAS JUMPSTARTED IT THINKING BATTERY WAS DOWN, APPLIED DIELECTRIC GREASE TO CONNECTIONS, CHECKED IT WITH THE COMPUTER AND COULD FIND NOTHING WRONG. PROBLEM KEEPS RECURRING WITH THE TIME AND NUMBER OF ATTEMPTS INCREASING UNTIL, WE HAVE TO KEEP CAR RUNNING ON SHORT ERRANDS AND PLAN FOR ALTERNATE TRANSPORTATION WHEN WE HAVE TO GO SOMEWHERE DISTANT, IN CASE IT DOES NOT START FOR SEVERAL HOURS. IN ADDITION THE DOOR LOCKS, RANDOMLY FAIL TO LOCK OR UNLOCK WHEN USING KEY FOB, AND ALSO LOCK AND UNLOCK AUTOMATICALLY WHEN DRIVING; WARNING LIGHTS RANDOMLY COME ON AND GO OFF, FOR THINGS LIKE LOW TIRE AND CHECK ENGINE LIGHT BUT WHEN CHECKED OR PUT ON DIAGNOSTIC COMPUTER THERE IS NOTHING WRONG. WARNING LIGHTS COME ON WHEN DRIVING AND STAY ON EVEN AFTER CAR IS PUT ON COMPUTER THEN SHUT OFF ON THEIR OWN SOMETIMES AFTER A FEW HOURS OR DAYS. ALL THESE STARTED AFTER RECALL AND AFTER REACHING 100K MILES, JUST GOT CAR BACK FROM MECHANIC AFTER REPLACING BATTERY LAST WEEK. HE IS NOT SURE WHAT ISSUES IS BUT IS GOING TO REPLACE A CONNECTION WIRE TO SEE IF IT HELPS, BECAUSE COMPUTER SAYS ITS GOOD. I SEE SIMILAR COMPLAINTS SAYING CAR WILL START IN NEUTRAL SOMETIMES AND I WAS TOLD TO TRY IT. IF IT STARTS HE SAID IT MAY BE A SAFETY MODULE, BUT CANNOT GUARANTEE IT IS OR WILL WORK. THIS HAS BEEN HAPPENING FOR NEARLY 2 YEARS WITH NO RESOLUTION. CAR IS OUR ONLY VEHICLE, AND WE FOLLOW ALL MAINTENANCE DIRECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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