Dodge Journey Complaints

5,556 consumer complaints on file.

#11179951February 13, 2019
UNKNOWN OR OTHER
I HAVE A 2009 DODGE JOURNEY, WHEN THE HEAT IS ON IN THE VEHICLE THE PASSENGER SIDE BLOWS COLD AIR ON ONE SIDE OF THE VEHICLE I'VE BEEN ON THE INTERNET AND HUNDREDS OF PEOPLE ARE COMPLAINING, AND THE DEALERSHIP ARE CHARGING $600-$1200 TO FIX THE PROBLEM, WHEN THIS IS A CAR DEFECT, PERIOD.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176636February 12, 2019
STEERING
THE POWER STEERING RETURN HOSE AT THE RACK POSITION BROKE IN BELOW FREEZING CONDITIONS WHEN I FIRST STARTED IT A FEW WEEKS AGO. THE HOSE IS BROKE AND IT'S LEAKING POWER STEERING FLUID AND IT'S HARD TIME STEER THE VEHICLE AT TIMES. OTHER 09 DODHE JOURNEYS HAVE BEEN RECALLED, BUT MINE, SXT AWD WAS NOT INCLUDED IN THE RECALL ACCORDING TO THE VIN NUMBER. I FEEL IT SHOULD BE AND THE HOSE IS STILL CURRENTLY BROKEN. I AM ON A FIXED INCOME AND THIS NEEDS TO BE FIXED BY CHRYSLER INSTEAD OF OUT OF MY POCKET. IT IS HIGHER MILEAGE AND THE MOTOR IS NOT THE ORIGINAL BUT THAT SHOULD NOT MAKE A DIFFERENCE TO ME. THE VEHICLE WAS PARKED AT THE TIME OF THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176125February 11, 2019
ELECTRICAL SYSTEM
MY AUTO IS NOT PART OF THE RECALL INVOLVING THE IGNITION/FOB. BUT I'VE HAD ISSUES WHEN MY AUTO SHUTS OFF FOR NO REASON, IF MY CAR IS TURNED OFF AND MY KEY IS LEFT IN THE IGNITION..I CLOSED THE DOORS AND 5-10 SEC.LATER ALL MY DOORS LOCKED. THANKFULLY MY WINDOWS WERE CROWDED, I WAS IN MY GARAGE BECAUSE IT WAS SUMMER AND MY DOG WAS IN THE AUTO. SOMETIMES MY FOB WORKS .SOMETIMES DOESN'T. HAVE REPLACED BATTERY AND FOB BUT STILL HAVE IGNITION ISSUES AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175781February 8, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE CAR FEELS LIKES IT'S PULLING AND SOMETIMES IT WON'T ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174922February 7, 2019
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. UPON INSPECTION, IT WAS DISCOVERED THAT THE POWER STEERING RETURN HOSE WAS DAMAGED AND CAUSED THE POWER STEERING FLUID TO LEAK FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174999February 7, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I HAD A ABS LIGHT AND ESC LIGHT APPEAR, PULLED INTO GAS STATION. APPROACHED THE FUEL PUMPS AND PRESSED THE BRAKES AND SLID ON THE ICY PAVEMENT (SNOWY MICHIGAN) INTO THE GAS PUMP PROTECTORS MADE OF CONCRETE. COULDN'T CONTROL THE VEHICLE @~8MPH SLIGHTLY TURNED APPROACHING A GAS PUMP ON WET/ICY CONCRETE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11175050February 7, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE INTERIOR LIGHTING WAS ILLUMINATED. THE VEHICLE EVENTUALLY STARTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE MODULE WAS DAMAGED FROM MOISTURE AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) LAST YEAR. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE REPAIRED BECAUSE THE PART WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,398.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174651February 6, 2019
STEERING
POWER STEERING RETURN LINE RUPTURED ON A -20F MORNING. THE VEHICLE WAS IN MOTION AND I LOST POWER STEERING. I DIDN'T NOTICE UNTIL I WENT TO TAKE A CORNER. I WAS ABLE TO MAKE THE CORNER BUT CAME CLOSE TO HITTING A SNOW BANK. THE SPEED WAS LOW SO I HAD TIME TO REACT. AFTER THAT I BROUGHT IT TO MY LOCAL DODGE DEALER AND IT WAS REPAIRED. THE TOTAL BILL WAS 383.17. IT'S FUNNY THERE IS A RECALL ON THIS ISSUE WITH THIS YEAR AND MODEL YET MINE ISN'T RECALLED. THE RECALL EXPLAINS WHAT HAPPENS AND THAT IS EXACTLY WHAT HAPPEND TO MY JOURNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174711February 6, 2019
ELECTRICAL SYSTEM
MY BATTERY AND ALTERNATOR HAD TO BE CHANGE RECENTLY ....PLUS THERE WAS HOLE. ON THE COOLANT LINE WHICH CAUSE. MY CAR TO OVER HEAT ...CAN YOU PLEASE CHECK FOR THE COOLANT WIRE AND THE ALTERNATOR ON 2013 MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174827February 6, 2019
STEERING
ON 1/30/2019 AT 10:15 PM I STARTED MY PARKED 2011 DODGE JOURNEY TO WARM IT UP FOR WORK. IT IMMEDIATELY BLEW THE POWER STEERING SYSTEM BECAUSE IT WAS FRIGID OUTSIDE. THE POWER STEERING COOLER AND RETURN LINE HOSE ASSEMBLY WAS REPLACED WITH PARTS FROM THE DEALER ORDERED BY THE BUSINESS THAT MADE THE REPAIRS. TOTAL FOR PARTS AND LABOR WAS $814.22. THIS REPORT IS BEING FILED IN REGARDS TO CAMPAIGN 16V273000. I FEEL THIS IS IDENTICAL TO WHAT HAPPENED AND I AM SEEKING A FULL REFUND FOR MY REPAIRS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174869February 6, 2019
UNKNOWN OR OTHER
CAR CONSTANTLY LOCKS IT SELF EVEN WITH THE KEYS IN IT. WITH CAR ON OR OFF OR WHILE DRIVING YOU HEAR IT CONSTANTLY LOCKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174274February 4, 2019
STEERING
POWER STEERING LEAKING FROM EXTREME COLD WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174288February 4, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHEN OPENING THE BACK HATCH, ALL THE DOORS WILL RANDOMLY LOCK OR UNLOCK. THE HATCH LIGHT DOES NOT WORK. THE REAR WINDOW, BACK HATCH, WIPER CLEANER WILL NOT WORK. ATTACHED IS A PICTURE OF THE WIRING HARNESS FOR THE BACK HATCH. ALL THE WIRES HAVE BEEN CUT JUST FROM REGULAR OPENING AND CLOSING OF THE HATCH DUE TO THE FACT WHERE IT IS LOCATED AND THAT WHEN THE HATCH IS CLOSED IT BENDS ALL THAT WIRING IN HALF. AS YOU CAN SEE FROM THE PICTURE AT LEAST 5 ARE COMPLETELY BROKEN AND MANY MORE ARE ALMOST COMPLETELY CUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173902February 4, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
THE HEAT DOES NOT GET HOT ON THE PASSENGER SIDE WHEN DRIVING ANYWHERE OR WHEN PARKED. THE HORN RANDOMLY GOES OFF WHEN I'M DRIVING ON THE STREET EXPRESSWAY AND ALSO WHEN THE CAR IS PARKED AND SHUTOFF. THE AIRBAG INDICATOR LIGHT WILL NOT GO OFF WHEN THE CAR IS PARKED OR WHILE DRIVING ON ALL ROADS. THE AIRBAG INDICATOR SOUND CHIMES CONTINUOUSLY WHILE I'M DRIVING ON ANY ROAD. I WENT TO DRIVE MY CAR LAST WEEK IN THE EXTREMELY COLD TEMPERATURE AND DISCOVERED I HAD NO POWER STEERING. I GOT OUT THE CAR AND ALSO DISCOVERED HUGE AMOUNTS OF POWER STEERING FLUID IN THE SNOW WHERE I WAS PARKED. IT WAS EVIDENT SOMETHING RUPTURED CAUSING THE MY VEHICLE TO LOSE ALL OF IT'S POWER STEERING FLUID. I'VE BEEN TOLD BY CHRYSLER JEEP DODGE THAT THESE RECALLS DO NOT EXIST FOR MY VEHICLE. I WANT SOMETHING TO BE DONE ABOUT THESE ISSUES ON MY VEHICLE. IT'S CLEAR THAT THE DODGE JOURNEY HAS DEFAULTS. THE OWNER OF THE VEHICLE SHOULD NOT BE RESPONSIBLE FOR THESE ISSUES. PLEASE ASSIST WITH THESE ISSUES. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173725February 2, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
MILEAGE ON VEHICLE 55312 MILES. ABS LIGHT STAYS ON AFTER STARTING. FAULT FOUND BY DEALER IS THE ORC MODULE PART #68163807AB (AKA) AIR BAG CONTROL MODULE. PART DEFECT AFFECTS ABS AND AIR BAG DEPLOYMENT. IDENTIFIED AS SAFETY ISSUE CURRENTLY WITHOUT A FACTORY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173472February 1, 2019
STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER STARTING THE VEHICLE, THE POWER STEERING HOSE RUPTURED AND THE CONTACT NOTICED FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173562February 1, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN PROPERLY. WHILE DRIVING 65 MPH, THE DRIVER WAS ABLE TO AVOID A NEAR CRASH. THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN HER AND CAUSED HER BODY TO SLIP OUT OF THE SEAT BELT AND STRIKE THE DASHBOARD AND FLOOR BOARD. THE CONTACT'S HEAD AND NECK WERE CAUGHT IN THE SEAT BELT SHOULDER STRAP, WHICH CAUSED THE CONTACT'S HEAD TO FEEL ABNORMAL FOR A FEW DAYS. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR INSPECTION, BUT THEY WERE UNABLE TO LOCATE A FAILURE WITH THE SEAT BELT. THE DEALER STATED THAT THE LEATHER SEAT MAY HAVE CAUSED THE SEAT BELT FAILURE. THE SEAT BELT WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11173413January 31, 2019
SEATS
THE PASSENGER ACTIVE HEAD REST DEPLOYED WHILE PARKED IN THE DRIVEWAY. THE METAL CLIP INSIDE THE HEAD REST BROKE THE PLASTIC HOLDING IT. I CONTACTED DODGE AND THEY HAD A GUY COME AND TAKE PICTURES AND THEN A FEW WEEKS AFTER THAT I RECEIVED A LETTER STATING THEY WOULD NOT COVER THE COST OF THE HEAD REST. IT'S A DEFECTIVE HEAD REST, THERE SHOULD HAVE BEEN NO REASON AS TO WHY IT DEPLOYED AND BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172842January 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. ON SEVERAL OCCASIONS, WHILE DRIVING APPROXIMATELY 45-60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE MAY HAVE BEEN A FAILURE WITH THE FUEL PUMP SENDING UNIT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. RICK HENDRICK DODGE CHRYSLER JEEP RAM (1468 SAVANNAH HWY, CHARLESTON, SC 29407, (843) 352-6931) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172683January 28, 2019
ELECTRICAL SYSTEM
THE REAR HATCH WIRES THAT CONNECT TO THE HATCH ARE ALL FRAYED AND OR BROKEN CAUSING SPARKS AND NON FUNCTIONING HATCH LOCK SWITCH, BRAKE LIGHT PROBLEMS, AND DANGEROUS! THE PROBLEM IS DODGE CHEAPER OUT ON THE WIRES THEY USED AND THEY FALL APART AND BREAK ALSO THEY AREN'T LONG ENOUGH. MY OTHER ISSUE IS THE WIPERS ARE NOISY NO MATTER WHAT BRAND USED AND I MEAN REALLY LOUD, LASTLY THE WIPER SPRAY NOZZLE ON BACK DOESN'T SPRAY THE ONE ON THE HOOD BROKE OFF AND THE REAR WIPER DOESN'T WIPE THE WHOLE WINDSHIELD NEITHER DOES THE FRONT WIPERS! THE MAIN ISSUE IS THE CHEAP ELECTRICAL WIRING ON THIS CAR IT EASILY BREAKS OFF AND FALLS APART WITHIN 5 YEARS THE WIRES ARE NO LONGER USEABLE! DODGE NEEDS TO RECALL THE WIRING 100%
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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