Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#855808January 31, 2000
SUSPENSION:REAR
THERE WAS A LOUD NOISE COMING FROM THE MOTOR DUE TO THE SWAY BAR BREAKING IN HALF. DEALER HAS NOT SEEN VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718140January 31, 2000
STRUCTURE:BODY:HATCHBACK/LIFTGATE
UPON ENTERING THE DRIVER'S SIDE AND SHUTTING DOOR, THE BACK WINDOW OF THE HATCH SHATTERED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717995January 28, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
THE FRONT AND REAR WIPERS COME ON AT ANY TIME. THIS VEHICLE IS NOT A VERY RELIABLE AND HAS HAD MANY MECHANICAL PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855574January 27, 2000
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DRIVER'S AND PASSENGER'S DOOR HINGES BROKE, CAUSING THE DOORS TO FALL OFF WHICH MAY RESULT IN INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855619January 27, 2000
FUEL SYSTEM, GASOLINE
DRIVER STARTED TO SMELL GAS WHILE VEHICLE WAS IN MOTION. DRIVER NOTICED ABOUT A PINT OF GAS WAS LEAKING ON TOP OF ENGINE, RESULTING IN A FIRE HAZARD. CAUSE UNKNOWN. AFTER THE LAST TIME THE INCIDENT OCCURED, DRIVER SHUT VEHICLE OFF, AND WHEN TURNED BACK ON, EVERYTHING WAS NORMAL. PROBLEM HAS BOT OCCURRED SINCE. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717907January 26, 2000
SUSPENSION:FRONT
FRONT END VIRBRATION AT 35 MPH COMES UP THRU THE STEERING ALSO. REPORTED TO DAIMLER CHRYSLER THEY ACKNOWLEDGE THERE IS A PROBLEM, AND THAT IT IS DANGEROUS ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717853January 25, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE OWNERS MANUAL STATES THE VEHICLES HAS A FEATURE CALLED BRAKE/TRANSMISSION INTERLOCK THAT PREVENTS YOU FROM PUTTING THE VEHICLE IN GEAR WHILE RUNNING UNLESS THE BRAKE IS DEPRESSED. MY VEHICLE DOES NOT HAVE THIS FEATURE. CHRYSLER CALLED IT A "CLERICAL ERROR" AND SAID MY MANUAL IS WRONG. MY VAN WAS ORDERED AND MFG IN OCT 99. IT WAS NOT THE FIRST 2000 MODEL MADE. I FEEL ANY VEHICLE WITH FRONT AIRBAGS SHOULD HAVE THIS SAFETY FEATURE. I AM SCARED THAT MY 3 YEAR OLD WILL START THE VAN, PUT IT INTO GEAR(QUITE EASILY DONE), AND DRIVE IT INTO THE GARAGE WALL. THIS WOULD ACTIVATE THE AIRBAGS AND COULD BE FATAL SINCE HE WOULD BE UNRESTRAINED. FORD AND GM HAVE THIS SAFETY FEATURE. WHY DID CHRYSLER SAY THEY HAVE IT IN THEIR MANUAL AND THEN SAY IT WAS A CLERICAL ERROR?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717817January 24, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STARTED ACTING-UP APPROX. TEN MONTHS AGO. VEHICLE DEVELOPED A SHUDDER AROUND 40 MPH WHEN TRANSMISSION WAS SHIFTING FROM DRIVE INTO OVER-DRIVE. RECENTLY, WHEN COLD, THE VEHICLE WOULD NOT MOVE WHEN PUT INTO REVERSE. UPON CONTACTING A RECOMMENDED TRANSMISSION REPAIR SHOP, I WAS TOLD THAT THESE WERE COMMON PROBLEMS WITH CHRYSLER PRODUCED MINI VANS. THEY EXPLAINED TO ME THAT THE SHUDDER WAS MOST LIKELY CAUSED BY A BROKEN SNAP-RING THAT THE MANUFACTURER MADE TOO THIN AND THE REASON THE VEHICLE WOULD NOT MOVE WHEN PUT INTO REVERSE WAS THAT THE INTERNAL SEALS WERE FAILING BECAUSE THE MANUFACTURER MADE THEM OUT OF THE WRONG MATERIAL. I UNDERSTAND THAT CHRYSLER HAS REPAIR KITS TO TAKE CARE OF THESE DEFECTS. MY QUESTION IS: IF THIS IS SUCH A COMMON PROBLEM, WHY HASN'T THERE BEEN A RECALL? WE ARE FACING A REPAIR BILL OF WELL OVER $1000 BECAUSE OF THE AMOUNT OF LABOR INVOLVED TO CORRECT PROBLEM. IS CHRYSLER DOING ANYTHING FOR CUSTOMERS REGARDING THIS SITUATION? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717761January 23, 2000
PARKING BRAKE:CONVENTIONAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
EMERGENCY PARK BRAKE DID NOT RELEASE COMPLETELY; DRIVEN APPROX 1 MI UNTIL REAR RIGHT WHEEL LOCK-UP; SUBSEQUENT BOTH REAR DRUMS WARPED, SHOES RUINED- BOTH REAR DRUMS AND SHOES REPLACED AT COST OF $330.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550550January 22, 2000
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
HEADREST HAS DESIGN FLAW, HEADREST COLLAPSES WHEN PRESSING HEAD BACKWARDS. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854209January 22, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
REPORTING A SPONTANEOUS LEAKING OF FUEL FROM PLASTIC FUEL TANKS, AND UNABLE TO RELACE/REPAIR DUE TO NATIONAL BACK ORDERS. DEALER/MANUFACTURER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717731January 22, 2000
AIR BAGS:FRONTAL
WIFE WAS GOING TO HER SECOND JOB ON GRANT AVE THIS MORNING AT 8:30AM,VERY SUNNY WITH SUN GLARE,BLACK ICE ON ROAD,WIFE HIT THE CAR IN FRONT OF HER,THAT HIT SOMEONE ELSE.MY WAE WEARING HER SEAT BELT AT THAT TIME OF THE ACCIDENT.SIR THE DRIVER-SIDE AIR BAG IN STEERING WHEEL DID NOT OPEN,NOR DID THE PASSENER - SIDE OPEN EITHER THIE THE 3RD TIME THIS AS HAPPEN. EVEN AFTER THE RECALL THE PROBLEM WAS STILL THERE AND WE DID NOT KNOW IT. WHAT IT GOING TO TAKE THE DEATH OF MY WIFE TO GET TO THE BOTTOM OF THIS ON GOING PROBLEM WITH HER MIMI-VAN SIR. WE NEED HELP, SINCE CHRYSLER CAN FIX THIS PROBLEM. IT IS NOT FAIR TO LET THIS STONE BE OVER LOOKED.PLEASE HELP US.MY WIFE DID GET HURT IN THIS ACCIDENT TODAY THANK YOU VERY MUCH THE CASON FAMILY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#855222January 20, 2000
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
WHILE DRIVING DAUGHTER TO DAYCARE VEHICLE ACTED LIKE IT WAS RUNNING OUT OF GAS. STARTED SHAKING VERY BADLY. PULLED OVER,WAITED A LITTLE BIT, DROVE, AND STARTED THE SAME PROBLEM AGAIN. CONTACTED DEALER, AND WAS TOLD THE FUEL INJECTION NEEDED TO BE CLEANED. HAD THAT DONE BY A LOCAL MECHANIC. PROBLEM WENT AWAY FOR ABOUT A WEEK. FOUND OUT BY THE MECHANIC THAT THE FUEL RAIL HAD A LEAK WHICH WAS DRIPPING ONTO THE ENGINE, WHICH COULD CAUSE A FIRE. TRIED TO CONTACT MANUFACTURER FOR THE FUEL RAIL, AND WAS TOLD THAT IT IS ON BACK ORDER FOR UP TO 6 MONTHS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717577January 19, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS ACTIVATE WITHOUT USE OF SWITCH @ ANY CONDITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717334January 14, 2000
STEERING:RACK AND PINION
WHILE DRIVING VEHICLE, AS I WAS TRYING TO EXECUTE A LEFT HAND TURN THE STEERING BECAME EXTREMELY HARD AND I HAND TO FORCEFULLY TURN THE STEERING WHEEL.RIGHT AFTER THAT INCIDENT I NOTICED THAT THE STEERING WAS DIFFICULT IN BOTH DIRECTIONS, WHILE THE CAR WAS BEING DRIVEN AND ALSO WHILE IT WAS IDILING. I CALLED CHRYLER CUTOMER SERVICE TO LET THEM KNOW ABOUT THE PROBLEM BUT THEY BASICALLY TOLD ME I WAS ON MY OWN DO THE THE VEHICLE BEING OUT OF WARANTY. I HAD RESEARCHED AND FOUND OUT THAT I WAS NOT THE ONLY CUSTOMER WHO HAD COMPLAINED ABOUT THE STEERING,AND THAT THERE WERE MANY INSTANCES OF RACK AND PINIONS FAILING AND BEING REPLACED BY THE DEALER. THESE PARTICULAR VEHICLES ARE ALSO PRONE TO A VARIETY OF STEERING RELATED PROBLEMS WHICH ARE COMMON KNOWLEDGE AND THERE ARE A NUMEROUS AMOUNT OF TECHNICAL SERVICE BULLETINS ISSUED IN REGARDS TO THESE PROBLEMS. I TOOK MY VEHICLE TO THREE DIFFERENT MECHANICS AND THEY ALL GAVE THE SAME DIAGNOSIS AND ALL WERE SURPRISED TO SEE THAT A FAIRLY NEW CAR WOULD HAVE THIS TYPE OF PROBLEM SO YOUNG IN ITS LIFE.WHEN I ASKED HOW MUCH IT WOULD COST TO FIX THEY ALL WERE SAYING $700-800 DOLLARS AND, ALL OF THEM WERE HAVING A HARD TIME FROM CHRYSLER GETTING A NEW RACK AND PINION AS I WAS TOLD THERE WAS A NATIONAL BACKLOG ORDER ON THIS PARTICULAR PART. NO SAFETY DEFECT MENTIONED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717247January 12, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
TRANSMISSION FAILED WHILE OPERATING. ENGINE SURGED SEVERAL TIMES, LOST ACCELERATION, THEN STALLED. VEHICLE OPERATED WITH ONLY PASSENGER WEIGHT. DEALER NO EXPLANATION FOR FAILURE. SUGGEST COMPLETE REPLACEMENT OF TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717222January 11, 2000
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
OUR VAN STARTED SHOWING HOLES IN THE PAINT IN 1993 (VERY SMALL ON THE HOOD). WE TRIED TO FIX THE PROBLEMS WITH THE TOUCH UP PAINT PROVIDED. THIS DID NOT WORK. THE PAINT STARTED BUBBLING UP AND "POPPING". EACH TIME IT DID THAT A HOLE WOULD APPEAR THAT GOT BIGGER AND BIGGER. WE LATER NOTICED THE ROOF DOING THE SAME THING. EVERY TIME WE WASHED THE VEHICLE (GENTLY) MORE PAINT CAME OFF. EVERY TIME WE BROUGHT THE CAR IN FOR SERVICING (AT DEALERS IN RICHARDSON, TX AND PLANO TX DEALERS WE MENTIONED TO THE SERVICE MANAGERS THE PROBLEM AND ASKED IF ANY OTHER VEHICLES WERE HAVING THE SAME PAINT PROBLEMS THEY INDICATED THEY HAD NEVER HEARD NOR SEEN ANY OFHER VEHICLES WITH THE SAME PROBLEMS. THEY ALWAYS INDICATED IT WAS OUR PROBLEM. WE ASKED HOW MUCH IT WOULD COST TO RE-PAINT THE VAN AND WERE TOLD THAT IT WOULD COST $2,000 OR SO DOLLARS. THEY ALWAYS INDICATED THAT IT WAS OUR PROBLEM AND NO ONE ELSE HAD HAD THE PROBLEM. I HAVE COME TO FIND OUT THAT THIS IS A COMMON PROBLEM WITH VEHICLES BETWEEN 89-94 AND THAT THE PAINT/PRIMER BOND WAS THE PROBLEM NOT POTENTIAL CUSTOMER NEGLECT. OUR VAN STATRED RUSTING SO WE WENT TO SEVERAL PAINT PLACES TO GET ESTIMATES FOR RE-PAINTING. WE ARE NOW HAVING THE VAN RE-PAINTED FOR APPROX. $800. (NOT $2,000 AS THE DEALER WOULD HAVE CHARGED.) THIS SHOULD NOT BE A "CUSTOMER" PROBLEM. THE PAINT PEELS OFF, GOES INTO SEWERS/GROUND AND POLLUTES. THE RUST WEAKENS THE STRUCTURES OF THE VEHICLES AND MAKES THEM LESS SAFE. FYI I NOTICE LOADS OF VEHICLES IN THE SAME YEARS WITH THE "SAME" PROBLEMS. THE JACK STAND BENT WHEN WE WERE CHANGING A TIME. THE BOTTOM JUST BENT TO THE SIDE. LUCKLY NO ONE WAS HURT AS THE TIRE WAS STILL ATTACHED WHEN IT BENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717128January 10, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717176January 10, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFROST MAKING LOUD NOISE, AFTER HAVING CAR 5HRS DEALER CALLED TO REPORT NO PROBLEM. ADVISED TO TURN FAN ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717108January 9, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER
EVAPORATOR CORE AND ASSOCIATED PARTS WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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