Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10000542January 6, 2003
ELECTRICAL SYSTEM
MY 1999 DODGE CARAVAN "AIR BAG" LIGHT ILLUMINATED. THE HORN AND CRUISE CONTROL DO NOT WORK. THE DEALER INFORMED ME THAT MY CLOCKSPRING NEEDED REPLACEMENT, BUT THAT MY VEHICLE IS NOT COVERED BY THE CURRENT RECALL. I FIND THE EXPLANATION THAT MY PROBLEM IS "COINCIDENTAL" TO THE RECALL OF THE 1996-1998 VEHICLES SOMEWHAT DUBIOUS. IF THE PROBLEM WAS THAT THE CLOCKSPRING WAS INSTALLED OFF CENTER ON THE EARLIER VEHICLES CAUSING A SUBSEQUENT FAILURE, IS IT NOT LIKELY THAT MY PROBLEM WAS SIMILARLY CAUSED, WARRANTING A REPAIR AT CHRYSLER'S EXPENSE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001904January 3, 2003
AIR BAGS
CONSUMER STATES THAT DEALER TOOK 15 MINUTES TO REPLACE CLOCK SPRING PER RECALL REMEDY 02V293000. CONSUMER ADVISED THAT HORN WAS STILL INOPERATIVE AND DEALER ADVISED HORN IS NOT COVERED UNDER RECALL REMEDY. CONSUMER CONTACTED MANUFACTURER WHO ADVISED THAT DEALER HAS NO WAY OF KNOWING WHETHER HORN PROBLEM WAS CAUSED BY CLOCK SPRING FAILURE. THE DEALER ALSO STATED IN WRITING ON SERVICE RECORD THAT CONSUMER ONLY HAD A 3 MONTH/4000 MILE WARRANTY ON CLOCK SPRING REPAIR, WHEN RECALL LETTER STATED AN EXTENDED LIFETIME WARRANTY WAS TO BE INSTITUTED ON COMPONENT. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002005January 3, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATES WHILE WIFE WAS DRIVING THE VEHICLE AT 10MPH THE AUTOMATIC TRANSMISSION FAILED PREMATURELY. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002036January 3, 2003
AIR BAGS
NHTSA#15350-02-V-293-000: AIRBAG CLOCK SPRING: CLOCKS SPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS. THIS RECALL APPLIED FOR THE 98. CONSUMER STATES HAS THE SAME PROBLEM ON HIS VEHICLE WITH AIR BAGS. CRUISE CONTROL STEERING WHEEL THIS VEHICLE IS YEAR 1999. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000697January 3, 2003
CHILD SEAT, CHILD SEAT:RETRACTOR
INTERNAL MECHANICAL FAILURE OF INTEGRATED CHILD SAFETY SEAT, RIGHT HAND SIDE. THE CABLE ASSEMBLY IN THE SEAT MODULE HAS FAILED. THIS CABLE ASSEMBLY LOCKS THE RETRACTABLE SHOULDER BELTS. THE CABLE HOOKS DIRECTLY TO THE LATCH PLATE AND WHEN THE BELT BUCKLE IS CONNECTED TO THE LATCH PLATE THE PLATE'S FORWARD MOVEMENT PULLS THE CABLE CAUSING THE SHOULDER BELT'S RETRACTOR TO LOCK. THIS CABLE CONNECTION HAS SEPARATED FROM THE LATCH PLATE (CABLE END IS ALSO FRAYED WITH THREE STRANDS LEFT ON IT'S END), RENDERING THE SHOULDER BELTS, RETRACTOR ASSEMBLY UNLOCKABLE. THIS IS A VERY UNSAFE CONDITION FOR ANY CHILDS LIFE IF VEHICLE IS IN AN ACCIDENT AND SHOULDER BELTS DO NOT RESTRAIN THE CHILD IN THE SEAT LIKE IS SUPOSSED TO. LEFT HAND ICSS ALSO HAS A PROBLEM WITH THE SEAT CUSHION PIVOT FRAME WHICH IS TWISTED AT LEFT ATTACHED POINT. DEALER SAYS THERE IS NO WARRANTY COVERAGE. THAT THE SEAT MODULES NEED TO BE REPLACED AND COSTS ON AN ESTIMATE OF $1,300+. I, REFUSE TO PAY ANY AMOUNT WHEN MY GUT FEELING IS THAT CHRYSLER HAS PUT OUT THESE ICSS WHICH ARE HAVING THE SAME PROBLEM I'M HAVING NOW FOR A FEW YEARS NOW. CHRYSLER ON 01/02/03 TOLD ME THAT IF I PAY THE FIRST $800+ THAT THEY WOULD PAY THE REMAINING DIFFERENCE. NOW, TO ME THIS IS LIKE SAYING YES, WE KNOW WE HAVE PROBLEMS WITH THESE ICSS SO WE ARE WILLING TO HELP. WELL, AFTER READING SO MANY LIKE COMPLAINTS ABOUT THESE ICSS, I FEEL THAT CHRYSLER SHOULD REALIZE THAT EVERY TIME A CHILD IS PLACED IN THEIR "CHRYSLER" ICSS THAT THE CHILD'S LIFE IS IN THEIR HANDS. THEY NEED TO OWN-UP TO FLAWS OF ENGINEERING AND FIX THESE SEATS SO THAT WE THE CUSTOMER CAN TRUST IN THEIR PRODUCT.. ANY INFORMATION YOU COULD PROVIDE, I WOULD APPRECIATE IT. RESPECTFULLY, SEVERINO L. RODRIGUEZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001811January 2, 2003
STRUCTURE:BODY
CONSUMER STATES WINDOW COMES OFF TRACK THE VEHICLE WONT PASS INSPECTION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000679January 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE - WHEN PLACED INTO DRIVE THE GEARS FAILED TO ENGAGE (ESPECIALLY WHEN COLD). THIS VAN IS 2+YEARS OLD WITH ~62,000 MILES. FIXED AT SMITH BROTHERS IN OLD SAYBROOK, CT AND REQUIRED NEW PART DUE TO THE FAILURE OF THE CLUTCH HUB IMPUT WHICH BROKE DOWN SENDING METAL PARTS THROUGHOUT THE TRANSMISSION. (VERY EXPENSIVE FOR A CAR THIS NEW!). I CAUGHT THIS PROBLEM EARLY ENOUGH TO AVOID THE POTENTIAL DISASTER OF A HIGH SPEED FAILURE. IN ADDITION, THIS VEHICLE DOES NOT APPEAR TO BE ABLE TO MAINTAIN IT'S FRONT END ALIGNMENT. SINCE PURCHASE THE FRONT END HAS BEEN ALIGNED TWICE. ON 12/20/00 THE FRONT 2 TIRES HAD TO BE REPLACED ANT THE FRONT END ALIGNED (NATIONAL TIRE, NIANTIC CT). THIS PAST SUMMER (I DON'T HAVE THE EXACT DATE HANDY) THE FRONT END HAD TO BE REALIGNED AGAIN AND I WAS TOLD THAT THE DRIVER SIDE WAS WAY OUT (AUTO SERVICE OF OLD SAYBROOK, 4 JADE COURT, OLD SAYBROOK, CT). THIS ISSUE HAS CAUSED EXCESSIVE TIRE WEAR BUT DANGER WAS MINIMIZED DUE TO REGULAR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000691January 2, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
I HAVE A 2001 DODGE GRAND CARAVAN ES WITH STOCK 17 INCH WHEELS. POWER STEERING GROANS AND VIBRATION IS FELT IN THE STEERING WHEEL AT LOW SPEED. I ORIGINALLY THOUGHT IT REQUIRED NEW BRAKES (DUE TO MILLAGE BEING 42,205) AND BROUGHT VEHICLE INTO A REPAIR SHOP FOR THAT PURPOSE. BRAKES WERE DETERMINED TO NOT NEED SERVICING YET. THEN BROUGHT CAR TO LOCAL DODGE DEALER (WHERE PURCHASED) FOR INVESTIGATION. THE DEALER CHARGED ME $60.00 TO TELL ME THAT IT HAS A TSB (19-001-02) ON THE POWER STEERING AND REFUSES TO COVER COST OF CORRECTION DUE TO CAR BEING 6,000 MILES OUT OF BASIC WARRANTY. I CLAIM THIS IS A DESIGN DEFECT AS DODGE WANTS TO REPLACE POWER STEERING RESERVOIR AND POWER STEERING RETURN LINE AS WELL AS CHANGE THE FLUID NORMALLY IN THE RESERVOIR FROM POWER STEERING TO ATF FLUID!!! I CALLED THE CHRYSLER CONSUMER LINE AND ONLY GOT THEM TO AGREE TO SPLIT THE COST (THEY PAY FOR PARTS AND I PAY FOR LABOR).THEY WERE NOT SYMPATHETIC AT ALL BECAUSE THE CAR WAS OUT OF THE BASIC WARRANTY WINDOW. CONSUMER LINE PERSON WENT ON TO SAY THAT IT WOULD BE MY FAULT IF POWER STEERING FAILED FOR NOT ADDRESSING THE PROBLEM. I CALLED THE DEALER TO DO THE CORRECTIONS AND WAS TOLD THAT THE PARTS WERE NOT AVAILABLE AND I WOULD GET A CALL WHEN THEY GET A CONFIRMATION FOR THE PARTS!. I FEEL THAT CHRYLSLER IS NOT ADMITTING TO A DESIGN DEFECT AND FORCING THE CONSUMER TO PAY FOR THEIR PROBLEM WHICH COULD LEAD TO SERIOUS INJURY IF THE POWER STEERING FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001724December 31, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER, SUSPENSION:FRONT:MACPHERSON STRUT
FRONT STRUTS ARE RUSTING THROUGH, RESULTING IN WINDSHIELD CRACKING. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS...*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000438December 31, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE OCCURRED AT 58,822 MILES ON THE 2000 DODGE GRAND CARAVAN I OWN. THE PROBLEM WITH MY TRANSMISSION WAS THAT THE SPLINES OF THE FRONT PLANETARY STRIPPED BECAUSE THEY WERE MADE WITH A SOFTER METAL THAN THE UNDERDRIVE CLUTCH HUB. I FEEL THIS IS A DESIGN FLAW THAT DAIMLER CHRYSLER SHOULD ADDRESS. WHEN I CONTACTED DAIMLER CHRYSLER, I WAS TOLD THE PROBLEM WAS MY FAULT, BECAUSE I HAD NOT CHANGED THE TRANSMISSION FLUID AT THE RECOMMENDED SERVICE INTERVAL, AND I WAS 22,000 MILES OUTSIDE OF WARRANTY. HOWEVER, THERE IS NOT A TRANSMISSION FLUID I AM AWARE OF THAT WILL MAKE THOSE SPLINES STRONGER. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001757December 31, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE FRONT DRIVER DOOR FRAME IS BREAKING OFF METAL. TS THE DRIVER DOOR MOUNTING POINT ON THE BODY, IS CRACKING FROM THE FLEX OF THE DOOR AND WILL EVENTUALLY BREAK COMPLETELY OFF. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001760December 31, 2002
ELECTRICAL SYSTEM
CONSUMER STATES WHILE DRIVING THE VEHICLE THE VEHICLE CAUGHT ON FIRE. DEALER NOTIFIED. TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10001777December 31, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
CONSUMER STATES THAT VEHICLE'S GAS GAUGE READS INCORRECTLY WHICH CAUSES VEHICLE TO RUN OUT OF GAS WHILE DRIVING. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001620December 30, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING TRANSMISSION FAILED CAUSING THE VEHICLE TO ACCELERATE. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000634December 30, 2002
SERVICE BRAKES, AIR
MY 7 YEAR-OLD SON WAS KILLED ON 12/21/02 BECAUSE MY 2000 DODGE GRAND CARAVAN WENT INTO GEAR WITH OUT STEPPING ON THE BREAK. THE VAN ROLLED DOWN A DRIVEWAY AND MY SON HAD HIS HEAD OUT THE WINDOW AND HE HIT A TREE AND WAS KILLED. GRANTED I AM PARTIALLY AT FAULT FOR LEAVING CHILDREN UNATTENDED FOR LESS THAN 2 MINUTES BUT THE VAN SHOULD HAVE NEVER BEEN ABLE TO GO OUT OF GEAR WITH OUT STEPPING ON THE BREAK. THIS IS NOT A FAMILY SAFE VEHICLE. I KNOW FOR A FACT I AM NOT THE ONLY PERSON THAT HAS RAN INSIDE BECAUSE THEY FORGOT SOMETHING AND THE CHILDREN WERE LEFT IN THE VEHICLE. I JUST WANT DODGE TO BE MADE TO PUT THE SAFETY DEVICE ON THEIR VEHICLES SO NO OTHER CHILDREN ARE NOT HURT OR KILLED. THE 2003 DODGE NEON ARE ALSO THE SAME WAY. INSERT THE KEY ONLY AND THE CAR WILL SHIFT THRU ALL THE GEARS THANKS JILL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10006665December 28, 2002
AIR BAGS:FRONTAL
AIR BAG LIGHT WAS ON CONSTANTLY INDICATING CLOCK SPRING FAILURE ACCORDING TO DEALER. WANTS TO BE PAID FOR FIXING THIS DEFECTIVE PART. SCC **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****770792***
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001540December 27, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION PAN WAS LEAKING. CONSUMER HAD VEHICLE CHECKED BY A MECHANIC, WHO INDICATED THAT THIS WAS A RESULT OF THE TRANSMISSION PAN BEING MADE WITH SILICONE. THE MECHANIC ALSO STATED THAT THIS IS A COMMON PROBLEM WITH THESE MAKE/MODEL VEHICLE. PLEASE PROVIDE MORE DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001549December 27, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATES WHILE BRAKING HAVE EXTENDED STOPPING, NOTIFIED THE DEALER REPAIRED AND REPLACED ROTORS 5000 MILES LATER PROBLEM RECURRED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006629December 26, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN WE BOUGHT THE VAN IN APRIL OF 2001 THE TRANSAXLE WOULD NOT SHIFT INTO REVERSE WHEN COLD. THE VEHICLE HAS APPARENTLY BEEN WARMED UP BEFORE WE TEST DROVE IT. THE TRANSMISSION FILTER AND FLUID WERE REPLACED AND THE TRANSMISSION WAS FINE UNTIL THE NEXT COLD SEASON . THE FLUID AND FILTER WERE REPLACED AND THE TRANSMISSION WAS FINE UNTIL THE NEXT COLD SEASON. THE FLUID AND FILTER WERE REPLACED AGAIN BUT IT DID NOT HELP. THE TRANSMISSION STARTED OUT AT THE BEGINNING OF THIS YEAR'S COLD SEASON JUST NOT GOING INTO REVERSE WHILE COLD, THEN IT QUICKLY PROGRESSED TO NO FIRST GEAR OR REVERSE WHILE COLD. DURING THE TIME WHEN IT HAD NO FIRST OR REVERSE THE TRANSMISSION WOULD GO INTO LIMP MODE. (CHRYSLER A-604 ULTRADRIVE) DURING THIS TIME THE TRANSMISSION ONLY FUNCTIONS IN SECOND GEAR (WHILE THE GEAR SELECTOR IS IN OVERDRIVE). THE TRANSMISSION REPAIR SHOP ACTED VERY SURPRISED THAT OUR TRANSMISSION LASTED 135K MILES! UNFORTUNATELY OUR WARRANTY COMPANY IS NOT AWARE OF THE PROBLEMS WITH THIS TRANSMISSION OR JUST DOESN'T WANT TO LOSE MONEY BECAUSE OF IT, BUT THEY ONLY PAID FOR THE INSTALLATION OF A USED TRANSMISSION WITH 80K MILES. I USE THE ULTIMATE WARRANTY COMPANY (1-800-576-5113). *JB ***DIMSII IVOQ ENTRY AFTER 12/12/02 CUT-OVER TO ARTEMIS*****770786
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000366December 26, 2002
ELECTRICAL SYSTEM:WIRING, ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CAR HAD SERIOUS DAMAGE WHOSES SOURCE CANNOT BE DETERMINED BY DEALER AND MANUFACTURE WILL NOT INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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