Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11343964August 7, 2020
SEATS
THE HEADREST ACTIVE RESTRAINT SYSTEM DEPLOYED WHILE DRIVING IN TOWN. THE PLASTIC PIECE THAT HOLDS THE PIN BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343983August 7, 2020
UNKNOWN OR OTHER
WHILE MOVING THE FRONT PASSENGER SEAT BACKWARD, THE ACTIVE HEAD RESTRAINT ON THE FRONT PASSENGER SIDE SET OFF. WHILE LOOKING INSIDE THE HEADREST, BROKEN PLASTIC WAS OBSERVED. THE VEHICLE WAS STATIONARY (IN PARK AND TURNED OFF) AT THE TIME OF INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343414August 5, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ONE MORNING BEFORE WORK WHEN I STARTED THE VAN I NOTICED THE BATTERY LIGHT WAS ILLUMINATED. THE VEHICLE DROVE FINE AND AFTER WORK,THE LIGHT WAS NOT ON ANYMORE. THE VAN SAT ALL WEEKEND AND WHEN I STARTED IT UP 2 DAYS LATER THE BATTERY LIGHT WAS AGAIN ILLUMINATED. SO I SCHEDULED IT TO BE SEEN AT THE DEALERSHIP. BY THE TIME THE DEALERSHIP COULD GET ME IN, THE BATTERY LIGHT WAS NO LONGER ON. THE DEALERSHIP RAN DIAGNOSTICS AND COULD FIND NO ISSUES SO I PICKED IT UP WITH NO RESOLUTION. TODAY HAS BEEN A WEEK SINCE THE DEALERSHIP LOOKED AT THE VAN, THE BATTERY LIGHT HAS BEEN ON SOLID FOR 3 DAYS NOW AND ON MY WAY TO DRIVE IT BACK TO THE DEALERSHIP THIS MORNING, IT COMPLETELY DIED ON THE SIDE OF THE ROAD AND I HAD TO HAVE IT TOWED THE REST OF THE WAY THERE. THE VEHICLE COMPLETELY DIED WHILE DRIVING ON A STRAIGHT 35MPH ROAD. ALL POWER STEERING AND INSTRUMENTS WERE LOST AND I COULDNT EVEN PUT THE VAN IN NEUTRAL OR GET THE KEY OUT OF THE IGNITION. I AM CURRENTLY WAITING TO HEAR FROM THE DEALERSHIP AS TO WHAT THEY FOUND AS THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343497August 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE JIM COGDILL DODGE CHRYSLER JEEP RAM LOCATED AT 8544 KINGSTON PIKE, KNOXVILLE, TN 37919, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL SHAVINGS INSIDE OF THE TRANSMISSION, THE TRANSMISSION PUMP WAS DEFECTIVE, AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS CONCERNED ABOUT THE COST OF THE REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.*DT CONSUMER STATED VEHICLE WAS NOT PART OF THE 2016 RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343376August 4, 2020
ELECTRICAL SYSTEM
THE REAR SLIDING DOOR MAKES A LOUD BUZZING NOISE WHEN THE DOOR LOCKS AND UNLOCKS. I'VE BEEN TOLD THAT IT IS THE ACTUATOR. IT HAPPENS EVERY SINGLE TIME THE DOOR IS LOCKED OR UNLOCKED, WETHER DRIVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343182August 4, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY VAN NEEDS A NEW TIPM. THIS IS A RECALL FOR SOME CHRYSLER VEHICLES UNDER P54/NHTSA 14V-530. WHY DOES THIS NOT INCLUDE ALL CHRYSLER VEHICLES? THE VAN STARTS INTERMITTENTLY. SOMETIMES WITHOUT ISSUE OTHER TIMES TAKES MINUTES AND SEVERAL ATTEMPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343192August 4, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED. THE CONTACT WAS UNABLE TO RELEASE THE KEY FROM THE IGNITION SWITCH AND HAD TO USE FORCE THE RELEASE THE KEY FROM THE IGNITION. THE CONTACT ALSO STATED THAT ON SOME OCCASION, THE CONTACT WAS UNABLE TO PUT THE KEY BACK INTO THE IGNITION SWITCH, AND THE CONTACT STATED THAT SEVERAL TIMES PUT A GINGER INTO THE IGNITION TO GET THE VEHICLE STARTED. THE CONTACT TOOK THE VEHICLE TO LALONDE CHRYSLER DODGE JEEP RAM DEALER (2093 SOUTH VAN DYKE ROAD, IMLAY CITY, MI 48444, PHONE NUMBER 810 724-0444) FOR INSPECTION AND THE CONTACT DID NOT RECEIVE A DIAGNOSTIC REPORT FROM THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (IGNITION SWITCH). THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343029August 3, 2020
STRUCTURE:BODY
MY WIFE AND I PURCHASED THIS VEHICLE IN FEBRUARY OF 2016. AT THAT TIME, EVERYTHING WAS FULLY FUNCTIONAL AND WORKING CORRECTLY. IT WASN'T UNTIL THE WEATHER WARMED UP (STARTED APPROXIMATELY IN APRIL OF 2016) THAT WE NOTICED THAT THE DRIVER'S SIDE PASSENGER DOOR WOULD NOT CLOSE PROPERLY, WHILE STATIONARY NOR WHILE IN MOTION AT TIMES. THIS HAPPENS ANY TIME, BUT IT PARTICULARLY HAPPENS WHEN THE WEATHER IS ABOVE 75 DEGREES. THE DOOR HAS A PROBLEM LATCHING CLOSED COMPLETELY. THE DOOR WITH MAKE A JERKING NOISE AS IF IT'S TRYING TO CLOSE, AND IT DOES NOT STOP UNTIL WE PUSH FORCEFULLY ON THE REAR OF THE DOOR TO CATCH THE LATCH. THE DOOR INDICATOR LIGHT ALSO FLASHES ON AND OFF AS THE DOOR IS ATTEMPTING TO CLOSE COMPLETELY. THIS ALSO HAPPENS SOMETIMES WHILE DRIVING. IF THERE IS THE SLIGHTEST BUMP, THE DOOR WILL START TO MAKE THE NOISE AS IF IT'S TRYING TO LATCH. THERE HAVE BEEN TIMES WHEN WE CAN SEE THE DAYLIGHT THROUGH THE DOOR BECAUSE THE DOOR ISN'T CLOSED PROPERLY. THIS STARTED OUT AS A SPORADIC ISSUE BUT IT HAS INCREASINGLY OCCURRED OVER THE YEARS. WE'VE BEEN TRYING TO FIND SOLUTIONS FOR A WHILE NOW. IT HAS BEEN WORSE THIS YEAR AND MORE DANGEROUS WITH BEING ABLE TO SEE THE DAYLIGHT/ROADWAY WHILE DRIVING IF IT'S NOT CLOSED COMPLETELY. THIS IS VERY UNSAFE FOR ANYONE. WE KNOW THAT WE ARE NOT THE ONLY FAMILY WITH THIS VEHICLE THAT ARE HAVING THESE ISSUES. WE JOINED A GROUP THREAD ON CARGURUS.COM WHERE SO MANY OTHERS ARE HAVING THIS ISSUE. THIS SHOULD BE A SAFETY RECALL. I'VE CONTACTED MOPAR/CHRYSLER AND THE ONLY RESPONSE I RECEIVED IS THAT MY VEHICLE IS NO LONGER UNDER WARRANTY AND I NEED TO PAY FULL PRICE TO HAVE THIS ISSUE FIXED. THEY DON'T EVEN KNOW WHAT THE ISSUE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342862August 2, 2020
UNKNOWN OR OTHER
THE PASSENGER SIDE SLIDING DOOR MAKES A SHORT BUZZING NOISE WHEN THE DOOR IS UNLOCKED. THIS OCCURS IF THE DOOR IS SHUT OR OPEN. IT BUZZES WHEN I USE THE REMOTE UNLOCK PUSHING IT TWICE TO UNLOCK THE PASSENGER SIDE. IT ALSO BUZZES WHEN I PLACE MY HAND INSIDE THE FRONT PASSENGER DOOR HANDLE TO UNLOCK THE PASSENGER SIDE. IT BUZZES EVERY TIME I USE THE HANDLE TO UNLOCK THE PASSENGER SIDE WHETHER THE DOOR IS LOCKED OR NOT. OTHERWISE THE DOOR APPEARS TO OPERATE NORMALLY SO FAR (TWO DAYS). THE VEHICLE IS STATIONARY AND THIS HAPPENS WHETHER THE VEHICLE IS RUNNING OR NOT. IT DOES NOT MAKE THE NOISE WHEN I LOCK THE DOOR. THE NOISE APPEARS TO BE COMING FROM THE REAR OF THE DOOR. I HAVE NOT BROUGHT IT INTO A DEALERSHIP AS OF NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342656August 1, 2020
ELECTRICAL SYSTEM
THE PASSENGER SIDE SLIDING DOOR ACTUATOR IS GOING BAD AND IS FAILING TO UNLOCK MAKING THIS VEHICLE HAZARDOUS FOR MY CHILDREN WHO SIT IN THE BACK SEAT. WHEN THE ACTUATOR FAILS, THE DOOR WILL NOT UNLOCK AND SUBSEQUENTLY WILL NOT OPEN MAKING EXITING THE VEHICLE IN AN EMERGENCY MUCH MORE DIFFICULT FOR REAR SEAT PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342709August 1, 2020
SEATS
WHILE CAR WAS PARKED. ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY FOR NO REASON. NO SUDDEN STOP OR COLLISION OF ANY KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342730August 1, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
THE ACTUATOR FAILED ON THE DRIVER SIDE SLIDING DOOR. THE DOOR IS COMPLETELY STUCK AND WILL NOT OPEN MANUALLY MAKING DRIVING A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342737August 1, 2020
AIR BAGS, SEATS
WE WERE DRIVING DOWN THE HIGHWAY DIDN'T HIT ANYTHING AND THE HEADREST AIRBAG DEPLOYED. WE WERE STARTING TO SLOW DOWN TO TURN AND THE HEADREST AIRBAG DEPLOYED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342511July 31, 2020
STRUCTURE:BODY
EVERY TIME IT AUTOMATICALLY LOCKS OR KEY FOB IS USED TO UNLOCK IT- MY REAR PASSENGER SLIDING DOOR MAKES A LOUD BUZZING. ALSO- THAT DOOR DOESN'T LOCK, EVEN WHEN THE LOCK BUTTON IS PUSHED MULTIPLE TIMES FROM THE KEY FOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342597July 31, 2020
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE SPEED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO REEDMAN TOLL CHRYSLER DODGE JEEP RAM OF SPRINGFIELD (770 BALTIMORE PIKE, SPRINGFIELD TOWNSHIP, DELAWARE COUNTY, PENNSYLVANIA, PA 19064) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE WIN MODULE AND THE CONTACT WAS INFORMED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE WIN MODULE WAS REPLACED IN 2015 HOWEVER, THE FAILURE RECURRED. THE CONTACT EXPERIENCED THE FAILURE MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (14358 CORTEZ BLVD, BROOKSVILLE, FL 34613) AND IT WAS CONFIRMED THAT THE WIN MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE 134,099.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342306July 30, 2020
SEATS, UNKNOWN OR OTHER
THE HEADREST ON THE PASSENGER SIDE OF THE VEHICLE SPONTANEOUSLY DEPLOYED WITHOUT WARNING WHILE I WAS DRIVING ONE DAY. THERE WAS NO ACCIDENT, SUDDEN STOP, OR ANYTHING OF THE SORT. IT SIMPLY OCCURRED WHILE DRIVING. THANK GOD NO ONE WAS RIDING IN THE PASSENGER SEAT AT THE TIME. AFTER IT HAPPENED, MY HUSBAND AND I LOOKED UP THIS ISSUE ONLINE AND DISCOVERED HUNDREDS OF FOLKS THAT STATED THE EXACT SAME THING HAPPENED TO THEM IN THEIR CHRYSLER VEHICLES. THIS HEADREST IS SUPPOSED TO BE A SAFETY FEATURE (WHICH WE KNEW NOTHING ABOUT), BUT IT SEEMS TO BE THE EXACT OPPOSITE. THE PLASTIC HOLDING THE PIN IN PLACE SIMPLY BROKE. THERE IS NO WAY TO PUSH THE HEADREST BACK TOGETHER, SO NOW IT IS SITTING DEPLOYED CAUSING THE PASSENGER'S HEAD TO BE PUSHED FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342098July 29, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
OK ABOUT 2 YEARS I BEEN HAVING PROBLEMS WITH THE KEY IGNITION TURNING OFF AND ON DONT WANT TO GO . THEY HAD SENT ME INFO ABOUT RECALL ON CREDIT CARMA A YEAR AGO AND THEY NEVER HELP ME. THE VAN IS STILL DOING THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341833July 28, 2020
UNKNOWN OR OTHER
I HAVE PROBLEMS WITH THE AC NOT WORKING, AS I BROUGHT IT TO THE DEALER FOR THE LIFETIME WARRANTY FOR A POOR DESIGN. IT SITS OVER THE REAR WHEEL WHICH LETS ROAD DEBREE. THIS IS A KNOWN ISSUE HAS BEEN FOR OVER 20 YEARS AND HAS NEVER BEEN CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341910July 28, 2020
SEATS
BOTH HEADRESTS DEPLOYED INVOLUNTARILY AND UNEXPECTEDLY WHEN THE IGNITION WAS BEING BEEN TURNED OFF AFTER I PULLED IN THE MY DRIVEWAY. THE VAN WAS STATIONARY AND THERE WAS NO IMPACT OR CAUSE FOR THE DEPLOYMENT/. I WAS IN THE DRIVER'S SEAT THE HEADREST HIT THE BACK OF MY HEAD WITH FORCE. WE WERE UNABLE TO RESET THE HEADRESTS AS THE PLASTIC CLIP HOLDING THE METAL ROD HAD BROKEN ON BOTH HEADRESTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341669July 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE HESITATED AND SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. THE CONTACT THAT THE IGNITION CABLES WERE REPLACED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 186,808.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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