Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11349347August 15, 2020
UNKNOWN OR OTHER
MY HEADREST DEPLOYED VERY SUDDENLY WHILE I WAS DRIVING GOING ABOUT 40 MILES AN HOUR AND FOR NO REASON...MY CAR WASN'T HIT AND I DIDN'T EVEN HIT A BUMP. IT SOUNDED LIKE AN EXPLOSION AND THE HEADREST HIT THE BACK OF MY HEAD SO HARD MY CHIN HIT MY CHEST. I'M VERY LUCKY I WAS NOT KNOCKED OUT AND DIDN'T CAUSE AN ACCIDENT.*DT CONSUMER STATED SHE SOUGHT MEDICAL ATTENTION BUT STILL HAS DISCOMFORT ON HER NECK.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11349182August 14, 2020
ENGINE
ENGINE RANDOMLY SHUTS DOWN WHILE IN OPERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349251August 14, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DRIVERS SIDE REAR SLIDING DOOR (AUTOMATIC) DOES NOT FULLY LATCH, ESPECIALLY DURING HOT DAYS. IT CONTINUES TO TRY AND FULLY LATCH UNTIL I MANUALLY CLOSE IT BY HITTING THE AREA WHERE THE LATCH IS WITH A HIP OR FIST. AT TIMES IT WILL SET OFF THE ALARM WHILE STATIONARY IF THE DOORS ARE LOCKED AS THE DOOR WILL EVEN ATTEMPT TO OPEN ON IT'S OWN. BASED ON OTHER REPORTS I'VE READ OF PEOPLE HAVING THIS SAME PROBLEM, THEIR DOORS HAVE EVEN UNLATCHED WHEN DRIVING. THIS IS A MAJOR CONCERN AS IT POSES A SAFETY HAZARD AND BASED ON RESEARCH I'VE CONDUCTED IT'S A KNOWN PROBLEM FOR THIS MODEL YEAR. PLEASE SEND TO CHRYSLER. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349313August 14, 2020
UNKNOWN OR OTHER
DRIVER SEAT ACTIVE HEADREST DEPLOYED WHILE PARKED OVERNIGHT. THE PLASTIC BRACKET THAT HOLDS THE SPRING-LOADED RELEASE IN PLACE BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349027August 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO DIAGNOSED A TRANSMISSION FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE SHOTTENKIRK CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 200 LIBERTY BLVD, CANTON, GA 30114, FOR A DIAGNOSTIC TEST HOWEVER, THE TECHNICIAN STATED THAT IT WOULD TAKE A WEEK TO HAVE THE DIAGNOSTIC TEST COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349050August 13, 2020
POWER TRAIN
WHEN COMING TO A STOP THE ENGINE WILL SHUT OFF INDETERMINATELY. WILL HAVE TO PUT IN PARK AND RESTART THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348767August 12, 2020
FUEL/PROPULSION SYSTEM
IN STARTING VAN, ENGINE WAS TURNING OVER WHEN KEY TURNED BUT NOT TO THE POINT OF RUNNING. AFTER 5-8 ATTEMPTS IT WOULD CRANK AND ALSO SPUTTERED IN BETWEEN ATTEMPTS. CAR WAS STATIONARY. THIS WAS A SUDDEN ONSET OF SYMPTOMS THAT HAPPENED ON VACATION. RECOGNIING WE HAD ADDITIONAL DAYS ON OUR TRIP PLUS THE RIDE HOME, I TOOK TO LOCAL REPAIR SHOP. IN ROUTE, IT SPUTTERED LIKE IT WANTED TO QUIT. THE DIAGNOSIS WAS FUEL PUMP AND FUEL PUMP RELAY FAILED PRESSURE TEST AND DIAGNOSIS. I THEN LEARN BY SEARCHING THAT 2011 VANS HAVE BEEN RECALLED FOR SAME ISSUES. WITH A RETURN HOME INTERSTATE TRIP OF 600 MILES, I THANKFUL I HAD REPAIRED NOW READING WHAT HAS HAPPENED WITH THE 2011 RELATED ACCIDENTS AND PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348850August 12, 2020
ELECTRICAL SYSTEM
THE SIDE DOORS THAT ARE POWERED TO OPEN AND CLOSE WHEN THEY LOCK ONE OF THEM MAKES A BUZZ SOUND AND WHEN UNLOCKED THE OPPOSITE DOOR MAKES A BUZZ SOUND. THIS SOUND HAPPENS IF IM PARKED OR DRIVING IF THE DOORS ARE LOCKED OR UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348527August 11, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR DASHBOARD LIGHTS WON'T COME ON BUT THE MILAGE DOSE CAR WON'T START AND IT HAS TWO RECALL THAT WAS FIXED I RENT THE CAR FROM CARMART AND THEY SAID I WILL NEED A NEW KEY FOBIK AND IT'S GONNA COAST ME 250 I ONLY RECEIVED ONE SUPER GLUED KEY FOBIK I THOUGHT THE BATTERY WAS DEAD ARE SOMETHING TRIED TO TAKE IT APART AND ADD NEW ONE ONLY TO SEE IT WAS SUPER GLUED SHUT AND BROKE ON THE INSIDE I HAD JUST DONE A OIL WAS AT AUTOZONE WHEN IT HAPPENED HAD TO HAVE IT TOWED HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348572August 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE HESITATED WITHOUT WARNING. THE CONTACT STATED HE PARKED ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER, HOMETOWN CHRYSLER JEEP DODGE RAM LOCATED AT 228 S WILSON ST, VINITA, OK 74301, (918) 256-6455, TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 96,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348580August 11, 2020
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CONTACTED THE DEALER STATE LINE CHRYSLER DODGE JEEP RAM OF KANSAS CITY (1001 W 104TH ST, KANSAS CITY, MO 64114, (816) 399-5457) WHO INFORMED THE CONTACT THAT THE EGR VALVE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE PERSISTED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHO STATED THAT THE TIPM AND MOTOR MOUNT WERE POSSIBLY THE CAUSE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED A SECOND TIME. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO THE KEYFOB HOWEVER, THE FAILURE WAS NOT COVERED UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348630August 11, 2020
AIR BAGS, SEATS
WE WERE IN THE VAN THAT THE PASSENGER FRONT HEADREST JUST SHOT OUT AND ALMOST HIT MY WIFE IN THE HEAD. TOOK TO THE DEALER AND FOUND THEY WANTED OVER 800 FOR A NEW HEADREST. I FEEL LIKE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348648August 11, 2020
ELECTRICAL SYSTEM
PASSENGER SIDE SLIDING DOOR MAKES BUZZING NOISE WHEN UNLOCKING. STATIONARY OR MOVING DOES NOT MATTER. MAKES NOISE WHEN PRESSING UNLOCK ON DOOR PANEL, KEY FOB, OR WHEN PULLING ON ANY DOOR HANDLE TO OPEN DOOR THAT UNLOCKS ALL DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348492August 10, 2020
UNKNOWN OR OTHER
ON MARCH 12, 2019 MY VAN BURST INTO FLAMES WHILE PARKED IN MY DRIVEWAY. THE VAN WAS A TOTAL LOSS AND MY VW WHICH WAS PARKED IN FRONT OF THE VAN WAS DEEMED TO BE A TOTAL LOSS BY THE INSURANCE COMPANY. THERE WAS ALSO EXTENSIVE DAMAGE DONE TO THE FRONT WALL OF MY HOME AND LANDSCAPING. THE VAN HAD BEEN DRIVEN LOCALLY APPROXIMATELY THREE HOURS PRIOR TO THE FIRE.*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11344143August 9, 2020
ELECTRICAL SYSTEM, ENGINE
TRANSMISSION WENT WITH 56000 MILES, GETTING THE CAR BACK IN ALMOST 4 WEEKS. NOW CAR JUST STOPS DEAD. HAD TO TOW TO DEALER AGAIN SAME PROBLEM. SCARED TO DRIVE BECAUSE AFTER GETTING CAR BACK ENGINE 'ROLLS'. FEELS LIKE STOPPING. I STALLED YESTERDAY AT INTERSECTION AND GOT TOWED TO DEALER. THE FIXED TRANS BUT NOW I HAVE JUST STOPPING PROBLEM. LOOKING THE PROBLEM UP I FIND IT'S A PROBLEM WITH CHRYSLER. I CAN'T AFFORD TO KEEP A LEMON. PLEASE CHECK IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344157August 9, 2020
STRUCTURE:BODY
I ARRIVED AT WORK AND WAS GOING TO PARK IN MY DEDICATED PARKING SPOT. I HAD TO TURN TO THE LEFT AND TURNED THE STEERING WHEEL ACCORDINGLY, BUT A CAR WAS APPROACHING FROM THE FRONT SO I STOPPED AND WAITED FOR IT TO PASS. I TOOK MY FOOT OFF THE BRAKE PEDAL AND SUDDENLY WITHOUT ANY WARNING THE CAR SHOT FORWARD AS IF THE GAS PEDAL HAD BEEN STEPPED ON VERY HARD. I HAD ABOUT 50 FEET TO THE BUILDING AND WAS FORTUNATE TO BE ABLE TO CORRECT THE STEERING WHEEL FROM THE TURNED POSITION AND STRAIGHTEN THE WHEELS TO AVOID HITTING THE BUILDING FULL-ON. AS I HIT THE SIDE OF THE BUILDING THE CAR CAME TO A STAND STILL, BUT THE ENGINE KEPT RUNNING AT FULL REVS. I MANAGED TO FORCE THE CAR OUT OF GEAR, BUT THE ENGINE KEPT RUNNING AT HIGH REVS. I KEPT PUSHING THE BRAKE PEDAL DOWN AS HARD AS I COULD, AND SUDDENLY WITHOUT DOING ANYTHING ELSE, THE ENGINE RETURNED TO NORMAL REVS. THE CAR WAS HEAVILY DAMAGED AS WAS THE BUILDING. IF IT HAD NOT BEEN THAT I MANAGED TO CORRECT THE STEERING IN THAT SHORT DISTANCE, AND HIT THE BUILDING FULL-ON, THE PILLARS THAT HOLD UP THE WHOLE FRONT OF THE BUIDING WOULD HAVE COLAPSED ON THE CAR. I HAVE DONE EXTENSIVE RESEARCH AND HAVE A 9 PAGE PRINTOUT OF EXACTLY THE SAME THING HAPPENING TO OTHER DRIVERS. THIS IS A TREMENDOUS SAFETY ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11344177August 9, 2020
ELECTRICAL SYSTEM
DRIVERS SIDE SLIDING DOOR 'DOOR AJAR' SENSED DURING WARM/HOT DAYS. WHILE DRIVING DOOR TRIES TO RE-LATCH, LIGHTS COME ON, AND CHUMMING IS HEARD CONTINUOUSLY THROUGHOUT THE DRIVE. SOMETIMES THE DOOR TRIES TO RE-LATCH WHEN JUST SITTING IN THE DRIVEWAY WITH KEYS OUT OF THE IGNITION. THE LOCAL DEALERSHIPRAN A DIAGNOSTIC WITH MULTIPLE CODES: I 121300, B19ED, B2501, B2506, B19E0, B2509, B19CD. THEY TOLD ME TO REPLACE THE TRACK WIRE BUNDLE. I REPLACED THE DOOR TRACK WIRE RUN WITH NEGATIVE RESULTS. I'VE SWAPPED THE SLIDING DOOR MOTOR MODULE AND THE DISCREP REMAINS WITH THE DRIVERS SIDE. I'VE SWAPPED THE DOOR WIRING LOGIC MODULE AND THE DISCREP REMAINS WITH THE DRIVERS DOOR. I'VE REPLACED THE LATCH ACTUATOR MOTOR AND THE WHOLE LATCH ACTUATOR ASSEMBLY WITH NO CHANGE TO THE DISCREPANCY. I BELIEVE IT TO BE A WIRING ISSUE IN THE DOOR PANEL. THE DOOR CHIMING AND LIGHTS FLASHING WHILE DRIVING IS EXTREMELY DISTRACTING AND IF IT'S A WIRE ISSUE I DON'T WANT IT TO CATCH FIRE. THIS IS AN ONGOING ISSUE WITH AN UNKNOWN FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344207August 9, 2020
AIR BAGS, SEAT BELTS, SEATS
PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344004August 8, 2020
UNKNOWN OR OTHER
MY CAR WAS TOWED TO THE DEALERSHIP ON JULY 7, 2020 BECAUSE IT WOULD NOT START OR RESPOND TO ANYTHING. I WAS TOLD THE BATTERY NEEDED TO BE REPLACED AND WAS CALLED TO PICK THE CAR UP ON JULY 10, 2020. WHEN GETTING IN THE VEHICLE, I NEEDED TO ADJUST MY HEAD REST. I COULDN'T GET IT TO WHERE I COULD BE COMFORTABLE AND RECLINED THE SEAT TO KEEP MY NECK FROM BUMPING THE HEAD REST. AFTER 2 WEEKS OF THIS, I WAS PUTTING STUFF ON THE FLOOR BEHIND THE SEAT, LOOKED UP AND SAW THAT THE HEAD REST WAS POPPED OUT. I TRIED TO PUT IT BACK AND IT WOULD NOT BUDGE. AFTER RESEARCHING THIS ONLINE, I FOUND A LOT OF REPORTED INSTANCES OF THIS TYPE OF HEAD REST DEPLOYING WHEN THE CAR WAS PARKED OR WHILE IDLE. THERE ARE YOUTUBE VIDEOS SHOWING HOW TO RESET THE HEAD REST. WHEN I TOOK IT TO THE DEALERSHIP, THEY SAID MY HEAD REST WAS BROKEN AND WOULD REQUIRE REMOVING THE SEAT TO REPLACE IT WITH A NEW ONE FOR OVER $900. THE PASSENGER SIDE HAS THE SAME TYPE OF HEAD REST. IT COULD DEPLOY AT ANY TIME. I DON'T FEEL SAFE DRIVING THIS CAR. THE DEALERSHIP LEFT A VOICE MESSAGE SAYING MY WARRANTY HAS EXPIRED AND THAT I AM RESPONSIBLE FOR GETTING IT FIXED. I BOUGHT THIS VEHICLE USED WITH UNDER 16,000 MILES ON IT. IT NOW HAS UNDER 41,000 MILES ON IT. IT PASSED INSPECTION. AT NO TIME WAS I INFORMED OF A PROBLEM WITH THESE HEAD RESTS, BUT THERE IS A LOT OF DETAILED INFORMATION ABOUT THESE HEAD RESTS MALFUNCTIONING. THEY ARE ON MANY CHRSYLER, DODGE AND JEEP MODELS BETWEEN 2011 TO 2018 GIVE OR TAKE A YEAR. MY CAR WAS FINE WHEN I LAST DROVE IT, BUT IT WAS NOT FINE WHEN I PICKED IT UP. THERE IS NO INDICATION OF WHAT TRIGGERED THIS. ONLY ONE OF THE TWO FRONT HEAD REST DEPLOYED. I BELIEVE A SAFETY RECALL COULD SAVE LIVES AND SERIOUS INJURIES FROM HAPPENING. I BELIEVE THE MANUFACTURER HAS KNOWN ABOUT THIS DEFECT FOR QUITE SOME TIME AND FAILED TO INFORM THE CONSUMERS WHO OWN VEHICLES WITH THESE SPECIFIC HEAD RESTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343921August 7, 2020
UNKNOWN OR OTHER
WHILE ACCELERATING ONTO THE FREEWAY THE GAS PEDAL WENT DOWN FARTHER THAN WAS PUSHED AND WHAT WAS A GRADUAL ACCELERATION OF ABOUT 50/55 THE VEHICLE JUMPED TO 82MPH. SEVERAL THINGS WERE TRIED TO SLOW IT DOWN WHILE MANEUVERING TO AVOID HITTING OTHER VEHICLES AND A SEMI. THE FLOOR MAT WAS FACTORY AND ATTACHED TO THE HOOK AND NOTHING WAS IN THE WAY OF THE PEDAL. BRAKES WERE APPLIED BUT IT DIDN'T SLOW IT ENOUGH AND UPON LETTING OFF, THE VEHICLE ACCELERATED MORE. THE CRUISE WAS TURNED ON AND OFF TO MAKE SURE IT WASN'T THAT. THE GEARS WERE SHIFTED DOWN AND NOT UNTIL IT WAS SHIFTED IN THE THE 4TH GEAR DID IT START TO RELEASE CONTROL. THIS WAS VERY SCARY AND LASTED FOR SEVERAL MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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