Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#708457July 10, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
BROKEN VENT ON FUEL TANK CAUSED GAS FUMES WHEN TANK WAS FULL. DEALER REPLACED TANK AT A COST OF $500 TO ME. SAID WAS NOT UNDER WARRANTY DUE TO VEHICLE AGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841694July 6, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN APPLYING BRAKES UNDER NORMAL CONDITIONS, NO INCLEMENT WEATHER, BRAKE PEDAL WENT DOWN THE FLOOR AND VAN DID NOT STOP. WHEN DRIVER SWERVED TO THE RIGHT TO AVOID HITTING A VAN IN FRONT OF HER, SHE HIT THE SAME VAN ON THE PASSENGER'S SIDE. THE VAN WILL BE CHECK BY THE DEALERSHIP ON JULY 8, 1999. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#708261July 6, 1999
UNKNOWN OR OTHER
MULTIPLE FAILLURES WITHOUT DAMAGE TO CAR. INTERMITTENT PROBLEM. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708184July 2, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THIS VEHICLE IN FEBRUARY 1996. IT WAS ONLY A FEW MONTHS AFTER I PURCHASED THE VEHICLE, THAT I NOTICED VERY HARD UP AND DOWN SHIFTS, A JERKING MOTION WHEN SHIFTING DOWN FROM SECOND GEAR TO FIRST GEAR, AND A RATCHETING SOUND WHEN DOWN SHIFTING FROM SECOND TO FIRST GEAR, WITHIN THE TRANSMISSION. IN JUNE 1998, AN AUTHORIZED CHRYSLER DEALERSHIP DEEMED THE SECOND GEAR WITHIN THE TRANSMISSION WAS GONE, SO I HAD THEM REPLACE THE TRANSMISSION WITH A REMANUFACTURED CHRYSLER TRANSMISSION. THEY ALSO HAD TO PLACE AN "UPDATED" COMPUTER MODULE SO THAT THE TRANSMISSION WOULD WORK PROPERLY WITH THE VEHICLE'S COMPUTER SYSTEM. THE TOTAL REPLACEMENT COST AMOUNTED TO $1,603.13. THE REPLACEMENT TRANSMISSION ALSO DISPLAYED HARSH SHIFTING. IN OCTOBER 1998, THE TRANSMISSION BECAME STUCK IN SECOND GEAR AND WOULD NOT SHIFT UP OR DOWN, SO I TOOK THE VEHICLE BACK TO THE CHRYSLER DEALERSHIP FOR SERVICE. THE TECHNICIAN RESET THE COMPUTER (AT A COST OF $35.00) AND THE VEHICLE BEGAN TO SHIFT, BUT STILL DISPLAYED ROUGH UP AND DOWN SHIFTING. THE TRANSMISSION THEN FAILED (9 MONTHS AFTER INSTALLATION) ON MARCH 31, 1999 AND FOR THE SECOND TIME, ANOTHER REMANUFACTURED TRANSMISSION HAD TO BE INSTALLED. I CONTACTED THE DAIMLER/CHRYSLER CORPORATION, AND THEY AGREED TO REPLACE THE TRANSMISSION, BUT I HAD TO PAY ALL LABOR COSTS ($424). IN MAY 1999, THE SECOND REMANUFACTURED TRANSMISSION BECAME HARD TO PLACE IN GEAR WHEN SHIFTING FROM PARK TO REVERSE AND PARK TO DRIVE, EVEN THOUGH THE VEHICLE WAS ON LEVEL GROUND WITH NO STRESS ON THE TRANSMISSION. THE VEHICLE ALSO CONTINUED TO DISPLAY HARSH UP AND DOWN SHIFTING. I TOOK THE VEHICLE BACK TO THE DEALERSHIP, BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT (NO CHARGE). TO THIS DAY, THE TRANSMISSION STILL DISPLAYS ROUGH SHIFTING DURING ACCELERATION AND DECELERATION, THE RATCHETING SOUND IS STILL VERY EVIDENT, AND AT TIMES IT IS HARD TO PLACE THE VEHICLE IN GEAR DURING UPSTARTS. IT IS EVIDENT THE REMANUFACTURED CHRYSLER TRANSMISSION IS DEFECTIVE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708180July 2, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, AIR BAGS
TRANSMISSION MADE GRINDING NOISE UNDER 30 MILES PER HOUR. TOLD IT WAS THE DIFFERENTIAL. WE HAD THE "TOWING PACKAGE" AND HAVE NEVER TOWED ANYTHING. REPLACED AT DEALERSHIP FOR $2100. AIR CONDITIONER EVAPORATOR HAS A HOLE IN IT. HAVE NOT REPAIRED YET. OTHER MINOR PROBLEMS: OXYGEN SENSOR REPLACED, WATER PUMP REPLACED, WINDSHIELD WIPER CONTROL REPLACED, AIR BAG COMPONENT REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841517June 30, 1999
VEHICLE SPEED CONTROL
CONSUMER DRIVING WITH CRUISE CONTROL ON AT 65MPH WHEN VEHICLE ACCELERATED TO HIGH SPEED. TRIED TO DISENGAGE CRUISE CONTROL BY PRESSING ON BRAKES, BUT ACCELERATION CONTINUED AT HIGH SPEED. CONSUMER LITERALLY STOOD UP WITH BOTH FEET ON BRAKES BEFORE VEHICLE WAS STOPPED. DEALERSHIP DIAGNOSED PROBLEM AND PARTS ARE ON ORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841342June 29, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
ON TWO OCCASIONS ENGINE BELT CAME OFF, REASON UNKNOWN. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME.*AK *SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708018June 29, 1999
STEERING:HYDRAULIC POWER ASSIST SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WITHIN 5 MINUTES AFTER START-UP, TURNING THRU A CURVE IN THE ROAD STEERING WENT OUT. ENGINE STARTED TO GET HOT WITHIN ABOUT 2 MINUTES (LIGHT ON DASH CAME ON). PULLED OVER TO CHECK OUT PROBLEM. NOTICED SERPENTINE BELT OFF AND TENSIONER LAYING BELOW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707929June 26, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:CLUTCH ASSEMBLY, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
RATTLING NOISE IN ENGINE, SOUNDS LIKE A BIKE CHAIN, ITS LOUDER WHEN THE A/C ON AND WHEN VAN IS IN PARK OR DRIVE. HAVE HAD CLUTCH , AIR COIL HUB A/C REPLACED, BELT DRIVE, TENSIONER REPLACE 3 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707925June 26, 1999
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
DEAR NHTSA: THE PROBLEM IS SIMPLE. THE REARVIEW MIRROR FELL OFF THE WINDSHIELD BECAUSE, I ASSUME, THE HEAT OF THE AFTERNOON. LUCKILY, IT DID NOT OCCUR WHILE I WAS DRIVING, BUT HAPPENED WHILE THE CAR WAS PARKED OUTDOORS. IT WAS A HOT AND HUMID DAY. (IN NEWARK, N.J.) I UNDERSTAND FROM FRIENDS THIS IS BECOMING SOMETHING OF A REGULAR PROBLEM AND AUTO PARTS STORES ARE NOW STOCKED WITH REPLACEMENT KITS. I WENT BACK TO MY DEALER, AND THERE WAS NO PROBLEM GETTING IT FIXED. THERE IS A PROBLEM, HOWEVER, THAT IT HAPPENED TO A CAR THAT HAS ONLY BEEN ON THE ROAD FOR 2 YEARS 7 MONTHS. I'VE OWNED CARS FAR LONGER -- FROM THREE TO EIGHT YEARS -- AND THIS HAS NEVER HAPPENED BEFORE. BEYOND THE OBVIOUS DANGER OF THIS HAPPENING WHEN OPERATING THE CAR, OR DRIVING AROUND WITHOUT A MIRROR FOR A DAY UNTIL IT GETS FIXED, I DO THINK THAT REJECTING THIS AS WARRANTY WORK BECAUSE THE CAR HAS BEEN DRIVEN MORE THAN 36,000 MILES IS LUDICROUS. A REARVIEW MIRROR IS OBVIOUSLY AN IMPORTANT SAFETY FEATURE AND MANUFACTURERS SHOULD BE REQUIRED TO OWN UP IF THEY FALL OFF WINDSHIELDS. I ALSO THINK YOU MIGHT HAVE TO CHECK TO SEE IF THIS IS A CHRONIC PROBLEM FOR CHRYSLER MOTORS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841000June 24, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT DISC BRAKES AR E RUSTED AND WORN OUT. THEREFORE, THEY MUST BE REPLACED BECAUSE THEY CANNOT BE CUT DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841101June 24, 1999
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND AIRBAGS DID NOT DEPLOY, RESULTING IN MINOR INJURIES. THE MANUFACTURER WILL BE NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#840722June 22, 1999
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
DRIVER HEARD A LOUD BANG AND A GRINDING NOISE WHILE AT A STOP AND VEHICLE SHOT FORWARD. DRIVER WAS ABLE TO DRIVER VEHICLE HOME. WHEN VEHICLE WAS CHECKED BY A MECHANIC, HE DISCOVERED THAT A HOLE WAS BLOWN IN THE DIFFERENTIAL WHICH, IN TURN, CAUSED A HOLE TO BE BLOWN IN TRANSMISSION. VEHICLE WILL BE REPAIRED. PARTS ARE ON NATONAL BACK ORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840428June 18, 1999
STEERING:HYDRAULIC POWER ASSIST:PUMP
DEFECTIVE POWER STEERING TENSIONER BROKE, CAUSING LOSS OF UNEXPECTED POWER STEERING WHILE DRIVING , WHICH MAY HAVE CAUSED A CRASH. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#839903June 16, 1999
SUSPENSION
WHILE DRIVING VEHICLE AT 50MPH, VEHICLE VIBRATED. HAD CONTROL OF VEHICLE AT TIME. HAD ALL 4 TIRES CHANGED & ROTATED SINCE NOVEMBER. INFORMED BY DEALER THE PROBLEM WAS WITH TIRES. HOWEVER, INFORMED BY TIRE DEALER THAT IT WAS SUSPENSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707454June 11, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE CHATTING ONLINE WITH OTHER CHRYSLER TOWN & COUNTRY OWNERS, WE SEEMED TO SHARE A COMMON PROBLEM. THE WINDSHIELD WIPERS IN OUR CARS WOULD START SCRAPING ACROSS OUR WINDSHIELDS. ON A SUNNY DAY THIS COULD LEAVE YOUR WINDSHIELD STREAKY AND CAUSE A TEMPORARY LOSS OF VISION. THIS HAPPENED TO ME DRIVING AT 65 MPH. THE WINDSHIELD WIPERS COME ON RANDOMLY EVERY DAY. I THINK THIS PART IS DEFECTIVE AND I WOULD LIKE CHRYSLER TO REPLACE IT. MY WARRANTY IS STILL WITHIN THREE YEARS. BUT I AM OVER 36,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707352June 9, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
TRANSMISSION WAS REBUILT, TWO TRANSMISSION SUPPORTS FAILED AND TWO SPEED SENSORS WERE INSTALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838793June 3, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DEFECTIVE FUEL SENDING UNIT MALFUNCTIONED, CAUSING INCORRECT READING IN THE FUEL GAUGE WHICH INDICATED THE TANK WAS FULL, BUT ACTUALLY DID NOT HAVE ANY FUEL. THIS COULD CAUSE VEHICLE TO STALL. VEHICLE HAS HAD A SERIOUS REAR END COLLISION. THERE WAS A RECALL FOR 1997 CHEROKEE, BUT NOT FOR THE TOWN AND COUNTRY WHICH HS THE SAME PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#707040May 31, 1999
SUSPENSION:FRONT
WE ARE EXPERIENCING A WHEEL WOBBLE. AFTER 3 SERVICE VISITS FOR THIS PROBLEM WE WERE SHOWN A TECHNICAL SERVICE BULLETIN FROM CHRYSLER STATING TO REFER WHEEL WOBBLE COMPLAINTS ON 1996-1999 TOWN & COUNTRY VEHICLES EQUIPPED WITH MICHELIN 215/65R16 TO MICHELIN CONSUMER RELATIONS. MICHELIN STATED THEY WOULD REPLACE THE TIRES ON A PRO-RATED BASIS. NEITHER MICHELIN NOR CHRYSLER WILL TAKE CREDIT FOR THE PROBLEM. WE ARE EXPECTED TO PAY FOR TIRES ON A PRO-RATED BASIS, UP TO 60% OF REPLACEMENT COST. I HAVE READ OF SEVERAL TIRE EXPLOSIONS ON THIS VEHICLE. I WANT TO KNOW WHY I WASN'T TOLD OF THIS PROBLEM THE FIRST TIME THIS VECHICLE WAS BROUGHT IN FOR SERVICE. I DON'T BELIEVE THIS IS A CONSUMER PROBLEM, BUT ONE CHRYSLER AND MICHELIN HAVE KNOWN ABOUT FOR YEARS AND ARE PASSING THE COST ON TO THE CONSUMER. I WANT TIRES REPLACED WITH A GUARANTEE THIS WILL NOT HAPPEN AGAIN. I AM AFRAID TO DRIVE MY VEHICLE AT HIGH SPEEDS. I HAVE WRITTEN TO CHRYSLER CORPORATION REGARDING THIS PROBLEM. THIS SHOULD BE MADE PUBLIC. *AK( DOT NUMBER: M30D TIRE SIZE: 215/65R.16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707002May 30, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
THE ENGINE STALLS WITH NO WARNING, USUALLY WHEN SLOWING OR COMING TO A STOP, BUT IT HAS HAPPENED A FEW TIMES AT SPEEDS UP TO 45 MPH. AFTER THE ENGINE STALLS, IT WILL SOMETIMES NOT START UNLESS I "RACE" THE ENGINE TO KEEP IT GOING. THE DEALER CANNOT DUPLICATE THIS PROBLEM. WE HAVE PAID TO HAVE THE THROTTLE BODY CLEANED AND TO HAVE THE FUEL FILTER REPLACED, BUT THE PROBLEM CONTINUES. SINCE VEHICLE HAS POWER STEERING AND BRAKES, THESE DO NOT FUNCTION DURING AN ENGINE STALL, AND I AM CONCERNED THAT THIS COULD EVENTUALLY PRODUCE A COLLISION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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