Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#867469August 11, 2000
STEERING:HYDRAULIC POWER ASSIST:PUMP, STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT
WHILE DRIVING SPRING IDLE ARM BROKE WHICH CAUSED THE POWER STEERING PULLEY TO BREAK, RESULTING IN LOSS OF STEERING CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727135August 9, 2000
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
DOORS BEGIN TO MAKE A WHIRRING NOISE WHEN ATTEMPT TO LOCK, THEN WON'T LOCK. REPAIRED UNDER WARRANTY ON 3 PREVIOUS OCCASIONS. AT DEALER AT PRESENT AND TOLD THAT WE WOULD HAVE TO PAY FOR DEFECT THIS TIME. FOUND TECHNICAL SERVICE BULLETIN#230399 DETAILING EXACT PROBLEM. SHOULD I BE RESPONSIBLE FOR THE COST OF THE REPAIRS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727308August 9, 2000
ELECTRICAL SYSTEM:IGNITION
PCM - COMPUTER PART FAILING DUE TO RADAR INTERFERENCE- COMMON PBM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727335August 9, 2000
ELECTRICAL SYSTEM
REF. 727308 VEHICLE SHUTS DOWN, PCM AFFECTED BY RADAR INTERFERENCE IS POSSIBLE CULPRIT. AFTER NEW FILTERS AND PLUGS THE ENGINE WAS ABLE TO STAY RUNNING BUT IT SHUTTERS WHEN RADAR INTERFERENCE IS ENCOUNTERED, ONLY FIX IS TO REPLACE PCM WITH REBUILT, PROBABLY WILL RE-OCCUR IN FUTURE. THIS IS A KNOWN PROBLEM AND SHOULD GET A RECALL. WHEN VEHICLE DIES IT IS VERY HARD TO HANDLE, DUE TO WEIGHT ON THE FRONT OF THESE VANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727123August 8, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WHEN YOU START UP THE VEHICLE, THE INTERMEDIATE WIPERS AND WIPER BUTTON BOTH FLASH CONTINUOUSLY, OTHER BUTTONS (AC AND CIRCULATION) DO NOT LIGHT UP AT ALL. AIRBAG INDICATOR LIGHT GOES ON AND OFF. HORN DOESN'T WORK ON OCCASION. WIPERS TURN ON BY THEMSELVES SOMETIMES. OCCASIONALLY DOESN'T START WHEN RAINING OR WILL DIE WHILE DRIVING IN THE RAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726923August 7, 2000
AIR BAGS
THE AIRBAG LIGHT ON THE DASH PANEL COMES ON AND STAYS ON MOST OF THE TIME NOW. OCASIONALLY, IT GOES OFF. I AM VERY CONCERNED THAT THE AIRBAGS MAY NOT WORK PROPERLY IN CASE OF A CRASH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726700August 4, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
FOR THE SECOND TIME IN A YEAR OR SO THE TENSIONER ON THE ENGINE'S SERPENTINE BELT BROKE, CUASING THE LOSS OF ENGINE COOLING, ALTERNATOR, AIR CONDITIONING AND, MOST IMPORTANTLY, POWER STEERING. WITH NO POWER THE CAR IS EXTREMELY HARD TO STEER. BOTH TIMES THIS ITEM FAILED I WAS DRIVING; IF MY WIFE HAD BEEN DRIVING SHE COULD NOT HAVE STEERED THE VEHICLE -- THE EFFORT REQUIRED IS TOO MUCH. BOTH FAILURES WERE AT LOW SPEED; HAD IT BEEN IN TRAFFIC REQUIRING STEERING, THIS MIGHT WELL HAVE LED TO ACCIDENTS. THE TENSIONER BOLT (INTEGRAL WITH THE TENSIONER) BREAKS BECAUSE THERE IS A GREAT DEAL OF SHEAR PRESSURE ON IT. IT DOES NOT APPEAR TO BE OF HIGH ENOUGH QUALITY FOR THIS APPLICATION. I BELIEVE IT SHOULD BE REPLACED WITH A STRONGER BOLT. I AM CONSIDERING WHETHER MY WIFE SHOULD CONTINUE DRIVING THIS CAR; I CONSIDER IT DANGEROUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726416August 2, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS THE THIRD FAILURE IN JUST TWO YEARS. THE FIRST FAILURE WAS A BROKEN SNAP RING IN AUGUST OF 1998. THE TRANSMISSION WAS REBUILT BY AN INDEPENDENT REPAIR SHOP AT THIS TIME WITH A STRONGER SNAP RING. THE TRANSMISSION FAILED AGAIN LESS THAN A YEAR AGO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726463August 2, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:WINDSHIELD WIPER/WASHER, UNKNOWN OR OTHER
1. AUTOMATIC TRANSMISSION FAILED AT 62,038 MILES, NOT UNDER WARRANTY. THIS SEEMS TO BE AN ONGOING PROBLEM WITH CHRYSLER FOR WHICH THEY HAVE NOT ASSUMED ANY FINANCIAL RESPONSIBILITY. 2. WIPERS COME ON INEXPLICABLY. PER "LEMON AID" WEB PAGE, THIS PROBLEM IS REPORTED TO BE WIDESPREAD WITH CHRYSLER VANS. 3. POWER DOOR LOCK ON RIGHT REAR PASSENGER DOOR LOCKS AND WILL NOT OPEN AUTOMATICALLY, EITHER VIA DRIVER CONTROL OR REMOTELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866524August 1, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER DROVE VEHICLE INSIDE OF GARAGE, AND WAS COMPLAINING ABOUT A GASOLINE SMELL INSIDE OF VEHICLE. TOOK VEHICLE TO DEALERSHIP. MECHANIC SAID THAT FUEL TANK, WHICH WAS PLASTIC, LEAKED FUEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866355July 31, 2000
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT WARMER HEATING ELEMENT CAUSED SEAT ON T PASSENGER'S SIDE TO CATCH ON FIRE. THIS HAPPENED WHILE DRIVING THE VAN. DRIVER WAS ABLE TO PUT OUT THE FIRE. NO ONE WAS SEATING IN THE SEAT AT THE TIME. DEALER HAS BEEN CALLED ABOUT THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#866362July 31, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS TRAVELING ABOUT 30- 35MPH ON THE SERVICE RAMP, SHE WENT TO APPLY BRAKES, AND THERE WERE NO BRAKES, AND NO PRIOR WARNING. IN ORDER TO AVOID HITTING ANOTHER VEHICLE, VEHICLE HAS DELIBERATELY CRASHED INTO METAL BARRIER. VEHICLE WAS TOTALED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#866425July 31, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM:STARTER ASSEMBLY
WHEN VAN WAS BEING CHECKED BECAUSE IT WOULD NOT START, A MECHANIC FOUND A DEFECTIVE WATER PUMP. OWNER CONCERNED BECAUSE THIS WAS A COMMON PROBLEM WITH OTHER TOWN & COUNTRY VANS. WATER PUMP WAS REPLACED AT OWNER'S EXPENSE. *AK STARTER MOTORS FAILED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726250July 30, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE SERPENTINE BELT BROKE 2 TIMES IN 2 WEEKS - A CRITICAL COMPONENT. IT HAPPENED AT 30000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726204July 29, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAS FAILED TWICE REQUIRING TOTAL REPLACEMENT EACH TIME. IT TOOK THE DEALER 3 TRIES TO GET THE LAST REPLACEMENT INSTALLED PROPERLY. WE SOLD THE VAN SINCE WE DON'T FEEL WE CAN DEPEND ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001695July 28, 2000
SERVICE BRAKES, HYDRAULIC
SERIOUS GRINDING IN BRAKES AT 38000 MILES. 45000 MILES DEALER NOTED DISCS WORE CORROEDED AND WARPED. BRAKES NOW RATTLE DURING BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866123July 27, 2000
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN ABS LIGHT COMES ON VEHICLE WILL NOT STOP, AND BRAKE PEDAL WILL BECOME HARD. ALSO, ON OCCASION BRAKE PEDAL WILL NOT RELEASE COMPLETELY, CAUSING REAR ABS BRAKE LIGHT TO STAY ON, AND EFFECTING CRUISE CONTROL RELEASE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#865881July 24, 2000
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE SHUTTING HATCH SUPPORT ARM BROKE, SWINGING UP AND BREAKING THE CARGO WINDOW. DEALER HAS NOT BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725717July 20, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRIVING IN HEAVY TRAFFIC, STARTED TO SMELL SMOKE. A/C WENT OUT. SMOKE STARTED TO ENTER CABIN AREA. PULLED OVER AND THE ELECTRICAL HARNESS WAS ON FIRE. I WAS ABLE TO EXTINQUISH THE FIRE. IT SEEMS THE WIRE FOR THE HOOD LIGHT, ATTACHED TO THE HOOD HINGE, MAY HAVE BEEN CAUGHT BETWEEN THE FRAME AND THE HOOD, CUTTING INTO THE INSULATION AND SHORTING THE WIRE TO THE FRAME. IT IS BELIEVED TO HAVE CAUSED AN OVERLOAD TO THE WIRING HARNESS, WHICH STARTED ON FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#725757July 20, 2000
STEERING: STEERING WHEEL/HANDLE BAR
IN MY OPINION THE CLOCK SPRING FAILED DUE TO IMPROPER STRESS RELIEF. A PICTURE OF THE FAILED CLOCK SPRING CAN BE SEEN AT HTTP://HOME1.GTE.NET/JMOGENS1/CLOCKSPRING/MVC00113.JPG I HAVE OTHER PICTURES AT THAT SITE OF THE DISASSEMBLED CLCOK SPRING. NOTE THE BEND WHERE THE CONDUCTORS BROKE NEAR THE POINT WHERE THE RIBBON CABLE SHOULD HAVE BEEN BETTER STRESS RELIEVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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