Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#872357October 5, 2000
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
FUEL INJECTOR O-RING HAVE FAILED,CAUSING FUEL TO LEAK WHICH COULD RESULT IN FIRE HAZARD. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871974October 2, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
RAKES HAD FAILED 4 TIMES WHEN IN USE. ALWAYS HAPPENING WHEN SLOWING DOWN TO STOP LIGHT OR STOP SIGN. VEHICLE WOULD INCREASE ITS STOPPING DISTANCE. BEEN TO DEALERSHIP FOR REPAIRS. AFTER REPAIRS, THE PROBLEM WOULD RETURN. BRAKE STOPPING IS AN INTERMITTENT PROBLEM. THERE WOULD BE NO WARNING. CAN SEEMS TO BE RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733004September 30, 2000
STEERING:HYDRAULIC POWER ASSIST:PUMP
AT 20K AND 40K MILES I EXPERIENCED A LOSS OF STEERING WHEN CORNERING ON WET PAVEMENT. THE STEERING WOULD SEIZE WHILE IN THE TURN SO I WAS NOT ALLOWED TO STRAIGHTEN THE WHEELS. FORTUNATELY I WAS NOT IN A HIGH TRAFFIC AREA WHEN THIS OCCURED AND I WAS ABLE TO AVOID A COLLISION. ON BOTH INSTANCES I IMMEDIATELY WENT TO MY CHRYSLER DEALER. THEY INITIALLY REPLACED THE TENSIONER WHICH DID NOT CORRECT THE PROBLEM. WHEN THEY REPLACED THE POWER STEERING BELT IT CORRECTED THE PROBLEM FOR 20K MILES. AT 40K MILES THEY ONCE AGAIN REPLACED THE TENSIONER THINKING IT WOULD CURE THE PROBLEM BUT THEY NEEDED TO REPLACE THE BELT AGAIN AS WELL. NOW I EXPECT TO HAVE THIS PROBLEM EVERY 20K MILES AS IT SEEMS TO BE A DESIGN PROBLEM. THE POWER STEERING UNIT IS LOCATED BESIDE THE RIGHT FRONT WHEEL AND APPEARS TO BE PRONE TO WATER PROBLEMS. WHEN I ASKED CHRYSLER WHO WAS GOING TO PAY FOR THESE REPAIRS EVERY 20K MILES FOR THE LIFE OF THE VEHICLE THEY TOLD ME TO TAKE IT TO MY DEALER AND HE WOULD TAKE INTO CONSIDERATION MILEAGE AND WARRANTY TO MAKE THAT DECISION. THEY IMPLIED THAT I AM THE ONLY PERSON THAT HAS HAD THIS PROBLEM. I FEEL IT IS A DESIGN PROBLEM. IF THIS IS THE CASE THEN I CERTAINLY SHOULDN'T BE THE ONLY PERSON EXPERIENCING DIFFICULTIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732704September 28, 2000
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION SHIFTING PROBLEM. FAILURE TO SHIFT IN THE 3RD GEAR UPON DRIVING IN THE SPEED OF 40 MPH ON FREEWAY. ALSO WINING SOUND MAY HEAR UPON DRIVING ON A FREEWAY SPEED. ALSO, HAVE HARD TO SHIP THE GEAR UPON STARTING THE VEHICLE. ENGINE HAS VALVE KNOCKING PROBLEM TOO .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732749September 28, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED FOR SECOND TIME WHILE MINIVAN WAS BEING DRIVEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732760September 28, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISION: INTERNAL FAILURE. TRANSMISION REPLACED. WATER PUMP: LEAKING AND BELT TENSIONER BEARING FAILED. BOTH REPLACED. CIRCUIT PANEL: INSTRUMENT PANEL (GUAGES) WORKS INTERMITTENTLY. CIRCUIT BOARD REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871616September 27, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM, STEERING:RACK AND PINION
WHEN STARTING VEHICLE TO DRIVE POWER STEERING SYSTEM FAILS, CAUSING LOSS OF VEHICLE CONTROL, CAUSE UNKNOWN. *AK THE DEALER REPLACED POWER STEERING PUMP AND RACK AND PINION GEAR ASSEMBLEY. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871431September 25, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
VEHICLE IS ABLE TO SHIFT INTO GEAR WITH OUT APPLYING THE BRAKE. DEALER HAS BEEN NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732226September 22, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM
SERPENTINE BELT TENSIONER BROKE CAUSING LOSS OF PWR STEERING SECOND OCCURANCE; FIRST WAS AT 44K MI. MANUFACTURING DEFECT. MFG SHOULD BE FORCE TO REDSIGN PART & RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871122September 20, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER HAS A INTERMITTENT PROBLEM WITH BRAKES. HAS TO INCREASE STOPPING DISTANCE TO STOP. DEALER SAYS THE BRAKES ARE THE BEST DESIGN FOR THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731802September 18, 2000
VISIBILITY:WINDSHIELD
SUBJECT NEW VEHICLES HAVE A DESIGN FLAW WHEREBY THREE DASHBOARD VENTS AND EDGES OF HIGH CONTRAST ARE POSITIONED MIDWAY DOWN THE DASHBOARD SUCH THAT THEY REFLECT STRONG GRILLE DETAIL IN THE MID WINDSHIELD, SEVERELY OBSCURING DRIVER VISION OF TRAFFIC, PEDESTRIANS, PETS, AND ROAD CONDITIONS IN THE PRESENCE OF OVERHEAD SUNLIGHT OR STREETLIGHTS. CLEAR DIGITAL PHOTO'S WILL BE SENT ILLUSTRATING THE HAZZARD IF YOU RSVP WITH AN E-MAIL ADDRESS THAT ALLOWS ENCLOSURE. PLEASE RSVP ASAP, THIS IS A MANUFACTURER CORRECTABLE ISSUE AND A SERIOUS HAZARD TO THOUSANDS OF DAIMLER CHRYSLER & DODGE MINI VAN OWNERS & DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870807September 18, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON THREE SEPARATE OCCASIONS CONSUMER EXPIENCED LOSS OF POWER WHILE TRAVELING AT 60 TO 65 MPH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870745September 18, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER, POWER TRAIN:AUTOMATIC TRANSMISSION
WINDSHIELD WIPERS WORK INTERMITTENTLY. ALSO, WHILE DRIVING VEHICLE WOULD MISS REPEATEDLY DOWN THE ROAD. CONSUMER STATED IT WAS TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731703September 17, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
AS I WAS ABOUT TO TURN A CORNER I HEARD A SNAPPING NOISE AND I WAS UNABLE TO TURN. THE STEERING WHEEL FELT LIKE IT HAD LOCKED. THE CAR WAS TOWED TO THE DEALERSHIP. THE TENSIONEER, DRIVE BELT AND POWER STEERING PULLEY HAD ALL COME APART. I LOOKED AT THE PARTS AND SAW A SHEARED BOLT ABOUT 5/16" IN THE ASSEMBLY. SHOULD THE WHOLE SYSTEM BE DEPENDENT ON SUCH A SMALL BOLT? IS A CARS STEERING SUPPOSED TO FAIL AT 74156 MILES? IT WAS A VERY FRIGHTENING EXPERIENCE. I THINK THE STEERING SHOULD BE SOMEHOW MECHANICALLY ASSISTED SO THAT WHEN IT FAILS IT SHOULD BE EASIER TO STEER THE CAR TO A SAFE PLACE OUT OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731580September 15, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE SERPENTINE BELT CAME OFF DURING A SLOW SPEED TURN IN THE RAIN, CAUSING COMPLETE LOSS OF POWER STEERING. THE TENSIONER PULLEY IS THE ROOT CAUSE OF THE BELT TRACKING PROBLEM. IT IS MISALIGNED. INFORMATION FROM WEBSITES AND NHTSA DATABASE, AND MY LOCAL DEALER IN WISONCIN CONFIRMED THAT HIS IS A VERY COMMON PROBLEM WITH THESE ENGINES AND CAN RESULT IN A COMPLETE LOSS OF VEHICLE CONTROL. I BELIEVE THIS REPRESENTS A SERIOUS DESIGN DEFECT AND CHRYSLER SHOULD REDESIGN THE PART AND REPLACE IT FOR FREE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731605September 15, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
SUDDEN DOWNSHIFT/DECELERATION -TRANSMISSION LOCKED IN 2ND GEAR - TOTAL TRANSMISSION FAILURE REQUIRING $1500 REBUILD. STILL EXHIBITS DELAYED SHIFTING AND SOMETIMES POOR ACCELERATION DUE TO DELAYED DOWNSHIFTS. CHRYSLER'S ONLY COMMENT... THEY CONSIDER ME "IRRESPONSIBLE FOR NOT HAVING BOUGHT THE EXTENDED WARRANTY OFFERED BY THE DEALER AT PURCHASE." (DIRECT QUOTE FROM CHRYSLER CUSTOMER RELATIONS PERSON.)*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731422September 14, 2000
SUSPENSION:FRONT
THE TOWER WHICH SUPPORTS THE PASSENGER SIDE FRONT SUSPENSION STRUT IS RUSTING THROUGH. THIS IS THE ONLY RUST ON THE VEHICLE. THE DEALER AGREES THAT THIS WILL SOON BE A SEVERE SAFETY HAZARD. WHEN THE STRUT COLLAPSES INTO THE ENGINE COMPARTMENT THE VEHICLE MIGHT SUDDENLY GO OUT OF CONTROL.I HAVE NOTIFIED DAIMLER-CHRYSLER OF THIS PROBLEM BUT THEY HAVE DECLINED TO INSPECT THE VEHICLE. I HAVE PHOTOS AND COPIES OF LETTERS SENT TO DAIMLER-CHRYSLER MOTORS CORPORATION.IT IS POSSIBLE THAT OTHER TOWN & COUNTRY VANS OF THIS MODEL YEAR MAY BE FAILING IN THE SAME WAY AND THEIR OWNERS ARE NOT AWARE OF THE POTENTIAL HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870467September 14, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
RECALL 99V216. AFTER RECALL WAS REPAIRED VEHICLE'S PROBLEM WORSENED. WHEN FUEL TANK WAS FILLED THERE WERE FUMES ENTERING INTO PASSENGER'S COMPARTMENT, AND FUMES COULD BE SMELLED FROM OUTSIDE. DEALER HAS SINCE BEEN NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870469September 14, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PROBLEM IS NOTED ON VERY HOT DAYS, NO PRIOR WARNING WHEN DRIVING AT ANY SPEED. UPON APPLYING BRAKES VEHICLE WILL STALL AND DIE OUT. CONSUMER HAS CONTACTED THE DEALER, DEALER UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555380September 13, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, EQUIPMENT:APPLIANCE:AIR CONDITIONER, POWER TRAIN:MANUAL TRANSMISSION
CONSUMER EXPERIENCED BRAKE FAILURE, RUNNING THROUGH A STOP SIGN, DEALER INFORMED THAT THE ENTIRE BRAKE SYSTEM NEEDED TO BE REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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