Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#873779October 25, 2000
STRUCTURE:FRAME AND MEMBERS
SINCE CONSUMER BOUGHT VEHICLE IT HAD ALWAYS PULLED TO THE RIGHT DUE TO BENT SUBFRAME, POSSIBLY DONE AT ASSEMBLY OR DAMAGED AT DELIVERY.PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734878October 22, 2000
SEAT BELTS:FRONT:ANCHORAGE
THE SEAT BELT IN THE INTEGRATED CHILD SAFETY SEATS LOCKS UP AND THE CHILD CANNOT BE REMOVED WITHOUT USING THE EMERGENCY RELEASE. THE LEFT SEAT IS PERMANENTLY STUCK AND THE RIGHT SEAT OCCASIONALLY RELEASES. CHRYSLER HAS RECALLED 1995 AND SOME 1996 MINIVANS FOR THE SAME PROBLEM BUT REFUSES TO PAY FOR REPAIRS TO MY CAR BECAUSE THEY SAY MY CAR WAS BUILT AFTER THOSE INCLUDED IN THE RECALL PERIOD; HOWEVER, THE TAG ON THE CAR SEATS STATES THEY WERE ASSEMBLED IN 1995. WHEN I TOLD THIS TO CUSTOMER SERVICE REPRESENTATIVE SAL PALAZZOLA HE ONLY SAID THAT I WAS NOT IN THEIR COMPUTER FOR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734887October 22, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734661October 18, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WAS LEAKING.... DEALER SAID TO FIND PROBLEM, THEY WOULD HAVE TO OPEN CASE [ FOR $ 600+ ]... THEY SAID TO GUARANTEE "ANY" TRANSM WORK, THEY WOULD ONLY DO A TOTAL "REBUILD". I HAD AN EXTENDED WARRANTEE FOR 70MTHS/70,000 MILES I WAS 3,000 MILES OUT OF WARRANTEE... CALLED CHRYSLER AND GOT NO HELP... THIS "REBUILD" COST $ 638.93 IN PARTS / & 1,100.00 IN """LABOR""" = $ 1,779.11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873343October 18, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
CONSUMER WAS TRAVELING 55MPH ON HIGHWAY AND THERE WERE DEERS IN THE MIDDLE OF THE ROAD DANCING. HOWEVER, DEERS WERE FAR AWAY, UP THE ROAD. THERE WAS TIME FOR VEHICLE TO STOP. CONSUMER APPLIED THE BRAKES TWO TIMES, BUT BRAKES DIDN'T STOP. VEHICLE. THIRD TIME SHE APPLIED THE BRAKES, THEY GRABBED A LITTLE BIT. BUT, IT WAS TOO LATE,VEHICLE RAN INTO THE DEERS. VEHICLE SUFFERED DAMAGE. DEALERSHIP WAS AWARE OF MALFUNCTIONED BRAKES. THERE WAS AIR IN BRAKE LINES. ROTORS WERE HEATED BECAUSE PADS AND ROTORS WERE BLUE, AND PADS AND ROTORS WERE REPLACED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#734542October 17, 2000
ELECTRICAL SYSTEM:IGNITION
VEHICLE STALLS WHILE DRIVING, WITHOUT WARNING. LOSS OF ALL POWER IS EXTREMELY DANGEROUS AND CAN RESULT IN AN ACCIDENT. THE DEALER IS UNABLE TO LOCATE AND CORRECT PROBLEM WHICH HAS OCCURRED ABOUT NINE TIMES SINCE THE VEHICLE WAS PURCHASED. WE HAVE TAKEN THE VEHICLE TO THE DEALER FIVE TIMES. BECAUSE THE PROBLEM CANNOT BE SPECIFICALLY IDENTIFIED, THE DEALER AND CHRYSLER WILL NOT ACCEPT ANY RESPONSIBILITY. WE CAN NO LONGER DRIVE THE VEHICLE BECAUSE OF THE SAFETY CONCERNS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734580October 17, 2000
EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
HEAD LIGHT LENSES DEGRADING DUE TO WEATHER / UV EXPOSURE. LIGHT TRANSMISSION REDUCED BY AT LEAST 3 DB; PROBABLY 6 DB; POSSIBLY AS MUCH AS 10 DB. NIGHT VISIBILITY SERIOUSLY COMPROMISED. CHRYSLER CORPORATION WILL NOT ADDRESS THIS PROBLEM; CHRYSLER SAFETY COMPLAINT FILE # 7864868. VEHICLE CURRENTLY IS UNDER RECALL FOR WINDSHIELD WIPER PIVOT PROBLEM. I CONSIDER LACK OF NIGHT VISIBILITY TO BE MUCH MORE SERIOUS PROBLEM. VEHICLE DOES NOT CURRENTLY MEET MINIMUM MANDATED LIGHTING STANDARDS OWING TO LENS DEGRADATION. SINCE THE HEADLIGHT ASSEMBLY ON THESE CARS IS A TWO-PIECE UNIT, CONSISTING OF A LAMP AND A "BUCKET" CONTAINING THE LENS, NORMAL REPLACEMENT OF LAMPS DOES NOT CORRECT PROBLEM, AS WOULD BE THE CASE WITH SEALED BEAM LIGHTS. THE HEADLIGHT ASSEMBLY IS QUITE EXPENSIVE, AND WILL NOT BE REPLACED BY CHRYSLER. THIS MEANS THAT THERE IS A HIGH COST ITEM THAT MUST BE REPLACED AT OWNER'S EXPENSE PERIODICALLY IN ORDER TO MAINTAIN SAFETY. THE PLASTIC LENS ASSEMBLY WILL DEGRADE AGAIN WITHIN THE EXPECTED LIFE OFTHE VEHICLE. FURTHERMORE, THE FALURE IS EXTREMELY DANGEROUS, IN THAT IT SNEAKS UP ON ONE... IT TAKES A CONSIDERABLE DEGRADATION OF LIGHT TO BE NOTICED, BECAUSE THE FAILURE IS SO GRADUAL. THIS IS WHY I WAS APROXIMATE IN DATING THE FAILURE ON THE FIRST PART OF THIS FORM... THE FAILURE WAS SO GRADUAL THAT I AM NOT SURE OF THE TIME FRAME, WITHIN 6 MONTHS OR SO, OF WHEN THE LIGHT OUTPUT FELL BELOW MINIMUM LEGAL STANDARDS. I FEEL THAT THE NHTSA SHOULD REQUIRE CHRYSLER TO RETROFIT ALL SIMILAR HEADLIGHT ASSEMBLIES WITH NEW ASSEMBLIES BUILT WITH GLASS LENSES AT CHRYSLER'S EXPENSE. IF THIS IS NOT DONE, IT IS ONLY A MATTER OF TIME (IT MAY HAVE ALREADY HAPPENED) THAT SOMEONE IS SERIOUSLY INJURED OR KILLED IN A NIGHT TIME ACCIDENT DUE TO FAULTY ILLUMINATION. THANK YOU, JAMES K. THORUSEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734302October 14, 2000
UNKNOWN OR OTHER
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734287October 14, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE HAD BEEN DRIVING APPROXIMATELY 30 MILES ON THE FREEWAY. AS SHE WAS EXITING THE FREEWAY, SHE STEPPED ON THE BRAKE PEDDLE TO SLOW DOWN NORMALLY. SHE FELT PRESSURE FROM THE PEDDLE, BUT THEN THE PEDDLE WENT ALL THE WAY DOWN WITH NO EFFECT. SHE PUMPED THE PEDDLE AT LEAST ONE MORE TIME, BUT AGAIN IT WENT ALL THE WAY DOWN WITH NO EFFECT. SHE THEN HAD TO CONCETRATE ON AVOIDING OTHER CARS, BUT FINALLY REAR ENDED A TRUCK. AFTER THE MINIVAN WAS REPAIRED, WE HAD THE BRAKES INSPECTED BY TWO SERVICE CENTERS. THE SECOND SERVICE CENTER IS THE ONE LISTED IN THE REPORT AND IS THE ONE THAT REGULARLY SERVICES OUR MINIVAN. WE ARE WONDERING WHAT COULD CAUSE THIS TYPE OF BRAKE FAILURE AND IF THERE ARE ANY OTHER SIMILAR INCIDENCES THAT HAVE BEEN REPORTED?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#872939October 13, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS HAVE RUSTED FROM INSIDE, RESULTING IN A COLLISION. DEALER HAS INSPECTED VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#556065October 12, 2000
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION FAILED PREMATURELY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555976October 12, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734113October 12, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, VISIBILITY:WINDSHIELD WIPER/WASHER, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TRANSMISSION FAILED,A/C FAILED, WIPERS WOULDN'T SHUT OFF, SPORADIC ELECTRICAL FAILURES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555960October 11, 2000
SUSPENSION:FRONT:WHEEL BEARING
THE WHEEL BEARING WERE DEFECTIVE AND CAUSED NOISE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733889October 10, 2000
WHEELS
BOTH REAR TIRES BEGAN GOING FLAT ON A WEEKLY BASIS. BOTH BEGAN OCCURING AT ABOUT THE SAME TIME IN AUGUST, 2000. NO PUNCTURE COULD BE FOUND IN TIRES. REPORTED PROBLEM TO DEALER (ANTWERPEN DODGE, COLUMBIA, MD). DEALER SERVICED VEHICLE AND REPORTED THEY COULD FIND NO PROBLEMS. TIRES CONTINUED GOING FLAT. ANTWERPEN AGAIN SERVICED VEHICLE, DISMOUNTED ONE REAR TIRE FROM WHEEL AND FOUND SEVERE WHEEL CORROSION. TOLD US IT WAS OUR FAULT BECAUSE WE HAD PUT FIX-A-FLAT IN THE TIRE...WE HAD NOT! WE HAVE PUT NOTHING BUT AIR INTO THESE TIRES. CHRYLSER WAS CONTACTED (1-800-992-1997) AND AFTER SPEAKING WITH ANTWERPEN'S SERVICE MGR DECLINED TO WARRANT DEFECT. CHRYSLER WANTS US TO PAY $625.00 PER WHEEL TO REPLACE THESE DEFECTIVE WHEELS A THAT ARE ONLY ONE YEAR OLD! WHEELS HAVE NOW BEEN EXAMINED BY A WHEEL SPECIALTY SHOP (YE OLE WHEEL SHOP, 6363 WASHINGTON BLVD, ELKRIDGE, MD). THIS SHOP REPAIRS DAMAGED WHEELS AND DOES WORK FOR SEVERAL INSURANCE COMPANIES. SPECIALTY SHOP FOUND NO EVIDENCE OF FIX-A-FLAT OR ANY OTHER FOREIGN MATERIAL IN TIRE/WHEEL. INFORMED ME THAT THIS TYPE OF CORROSION WAS COMMON WITH CHROME PLATED WHEELS THAT ALSO HAD BEEN CHROME PLATED ON THE INSIDE SURFACES. INDICATED THAT MOISTURE HAD GOTTEN INTO THE TIRE/WHEEL ASSEMBLY (PROBABLY THROUGH AN AIR HOSE AT A SERVICE STATION). THE MOISTURE THEN CREATED A REACTION BETWEEN THE CHROME AND THE WHEEL MATERIAL CAUSING THE WHEEL TO "EAT ITSELF". WHEEL EXAMINED HAS HOLES IN THE INSIDE OF THE WHEEL WHERE THE REACTION HAS EATEN COMPLETELY THROUGH THE MATERIAL. SHOP INFORMED ME THAT QUALITY MANUFATURERS DO NOT CHROME PLATE THE INSIDE OF THE WHEEL TO AVOID THIS KNOWN PROBLEM. THEY ALSO INFORMED ME THAT IT WAS LIKELY THAT ALL FOUR OF THE WHEELS ON THIS VEHICLE WERE BAD. THEY WILL EVENTUALLY BECOME WEAK FROM CORROSION AND COULD BREAK APART. CHRYSLER CONTINUES TO REFUSE TO RECOGNIZE THE PROBLEM AS A WARRANTABLE DEFECT. THIS IS A SAFETY ISSUE AS THE WHEELS COULD FAIL AT SPEED ON THE HIGHWAY CAUSING A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733821October 9, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHEN GOING THROUGH PUDDLES, THE POWER STEERING FAILS. IT IS A MAJOR CONCERN AS WE WERE NEARLY INVOLVED IN A WRECK DUE TO THE FAILURE OF THE POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733843October 9, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733852October 9, 2000
ELECTRICAL SYSTEM:WIRING
AIR BAG, HORN, AND CRUISE CONTROL APPARENTLY ELECTRICALLY LINKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733599October 6, 2000
ENGINE AND ENGINE COOLING:ENGINE
ENGINE SERPENTINE BELT TENSIONER BROKE IS VERY DANGEROUS SINCE IT IS DIFFICULT TO STEERING THE CAR DUE TO THE LOST OF POWER ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733528October 5, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY MECHANIC INFORMS ME THE INSIDE OF THE FRONT BRAKE ROTORS ARE RUSTED AND DEEPLY PITTED. HE THOUGHT THIS SHOULD BE REPORTED. THE OUTSIDES ARE OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Town and Country