Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11365534October 21, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
WHILE DRIVING, MY 2010 CHRYSLER TOWN AND COUNTRY WILL COMPLETELY SHUT DOWN. I HAVE NO BRAKES, NO STEERING CONTROL AND MY ENGINE COMPLETELY DOES. IT HAPPENS AT TIMES WHEN I AM COASTING OR DRIVING AT A SLOWER SPEED. I HAVE 2 LITTLE KIDS AND IT IS TERRIFYING WHEN I'VE LOST COMPLETE CONTROL OF MY VEHICLE, AND I NEED TO TRY AND MOVE OFF THE ROAD OR TRY AND RESTART IT AT AN INTERSECTION WITH TRAFFIC ALL AROUND ME. THERE IS NO PATTERN TO THE SHUT DOWN, IT JUST HAPPENS SPORADICALLY. I'VE BEEN READING, AND IT SEEMS THAT THERE ARE A TON OF COMPLAINTS OF THE SAME THING HAPPENS TO OTHER PEOPLE! PLEASE PLEASE CONSIDER THIS ISSUE AS A SERIOUS AND DANGEROUS DEFECT TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365549October 21, 2020
ELECTRICAL SYSTEM
CAR SHUTS OFF RANDOMLY WHILE DRIVING. IT SHUTS OFF BOTH AT SLOW SPEEDS SUCH AS DRIVELING IN A PARKING LOT AND AT HIGHWAY SPEEDS. ALL POWER SHUTS OFF INCLUDING POWER STEERING AND THE BREAKS WON'T WORK. THIS HAS HAPPENED TO ME 4 TIMES WHILE DRIVING AND POSES A HUGE SAFETY RISK. I HAVE ONLY NARROWLY MISSED SEVERAL ACCIDENTS DUE TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365551October 21, 2020
AIR BAGS, SEATS
PASSENGER FRONT HEADREST EXPLODED WHILE STATIONARY. WE WERE AT A STOP LIGHT, THERE WAS NO ACCIDENT OR IMPACT. IT CANNOT BE RESET AND NEEDS TO BE REPLACED. I DO NOT FEEL LIKE WE SHOULD HAVE TO PAY OUT OF POCKET WHEN THIS IS A COMMON ISSUE AND A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365588October 21, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING DOWN AN INCLINE AT VARIOUS SPEEDS, THE VEHICLE VIBRATED WHILE DEPRESSING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO THE SAME INDEPENDENT MECHANIC ON THREE SEPARATE OCCASIONS AND HAD THE BRAKES AND ROTORS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365404October 20, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO CRANK OR START ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE TO ACCELERATE TO HIGHWAY SPEEDS. ADDITIONALLY, AFTER SWITCHING THE IGNITION TO THE OFF POSITION, THE VEHICLE REMAINED RUNNING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL SYSTEM FAILED AND THE TIPM NEEDED TO BE REPLACED. AUTOLAND CHRYSLER JEEP DODGE RAM (170 ROUTE 22 EAST, SPRINGFIELD TOWNSHIP, NJ 07081, (800) 288-6526) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NEITHER THE VIN NOR THE YEAR/MAKE/MODEL WERE INCLUDED IN THE NHTSA CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 57,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365487October 20, 2020
SEATS
THE PASSENGER ACTIVE HEAD REST EXPLODED FORWARD WHILE I WAS DRIVING. I HAD JUST DROPPED MY WIFE OFF AND WAS HEADED DOWN THE ROAD AND A LOUD BOOM HAPPENED AND I LOOKED OVER AND SAW THE HEAD REST STICKING FORWARD FROM THE REST OF THE PIECE. IF MY WIFE WAS STILL IN THE VEHICLE IT WOULD HAVE STRUCK HER IN THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365236October 19, 2020
POWER TRAIN
DRIVING DOWN CITY ROAD CAME TO STOP. PUSHED GAS PEDAL RPM'S INCREASED BUT VEHICLE DID NOT MOVE. UNDRIVABLE HAD TO HAVE IT TOWED. NO PROBLEMS SINCE NEW PURCHASE TILL THAT DAY. STATES PER MY VEHICLE MAKE MODEL YEAR THERE IS RECALL FOR TRANSMISSION PUMP FAILURE. BUT WHEN I PUT VIN NUMBER IN NO RECALL PULLS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365267October 19, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE VAN WILL JUST SHUT OFF WHILE DRIVING. I HAVE BEEN KEEPING TRACK IN THE LAST 4 MONTHS IT HAS SHUT OFF COMPLETELY 32 TIMES WHILE IN MOTIONS SOMETIMES STARTING RIGHT BACK UP OTHER TIMES TAKES SO CRANKING TO GET IT TO TURN OVER. LAST WEDNESDAY 10/14 THE CAR SHUT OFF WHILE I WAS DRIVING MY KIDS TO SCHOOL IN A 45 MPH ZONE AND THE VAN WENT RIGHT OFF THE ROAD LUCKILY NO DAMAGE AND NO ONE BEING INJURES. IF THAT WAS ON THE HIGHWAY IT WOULD HAVE BEEN A LOT MORE DANGEROUS. I DID SOME RESEARCH AND FOUND THAT MANY OF THIS YEAR HAVE THE SAME PROBLEM. ALSO THE SLIDING POWER DOORS WILL NOT SHUT AND STAY SHUT WITHOUT HOLDING THEM WITH PRESSURE TO CLOSE THEY ALSO WILL CLOSE RANDOMLY AND ALMOST CLOSED ON MY 4 YEAR OLD IN IT LUCKILY I WAS ABLE TO PUT MY BODY IN THE DOOR SO SHE DID NOT GET SQUISHED. I CAN GIVE ME DETAIL ON EITHER IF YOU NEED ANY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11365132October 19, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. ADDITIONALLY, AFTER COMING TO A STOP, THE POWER STEERING FAILED TO OPERATE AS DESIGNED. THE VEHICLE ALSO FAILED TO ACCELERATE AS INTENDED. THE VEHICLE WAS TURNED OFF, RESTARTED, AND OPERATED AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365034October 18, 2020
ELECTRICAL SYSTEM
TIPM IS CAUSING MY VAN NOT TO START, STALKS GOING DOWN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364863October 17, 2020
STRUCTURE:BODY
SLIDING DOORS HAVE DIFFICULTY OPENING AND CLOSING ON BOTH SIDES. PLASTIC COVERING BREAKS OFF EVERY TIME THE DOORS OPEN/CLOSE, LEAVING EXPOSED WIRES ON THE OUTSIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364289October 14, 2020
AIR BAGS, SEATS
MY VEHICLE WAS PARKED IN THE DRIVEWAY STATIONARY, AND AS I WALKED TO THE VEHICLE TO ENTER THE CAR WITH MY 2 YOUNG CHILDREN AND AS WE APPROACHED I HEARD A LOAD POP NOISE. I FOUND THE AHR HEADREST HAD DEPLOYED, WITH NO ONE TOUCHING OR MOVING THE VEHICLE. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NEVER BEEN RESET FOR ANY REASON. THE PLASTIC JOINT MECHANISM AND SPRING THAT HOLDS IT IN AND TOGETHER CRACKED AND BROKE. I CALLED CHRYSLER DEALERSHIP AND THEY WILL NOT FIX OR REPLACE UNLESS I PAY OUT OF POCKET, APPROX $1000 FOR 1 HEADREST. THE GENTLEMAN ON THE PHONE ACKNOWLEDGED THAT HE KNEW OF THIS HAPPENING OFTEN IN CHRYSLER T&C VANS, HOWEVER COULD NOT HELP ME AS MY WARRANTY IS NOW UP AND THERE IS NOT A RECALL. I AM TERRIFIED TO DRIVE MY VAN NOW, KNOWING THAT THE DRIVERS SIDE HEADREST AHR MAY DEPLOY AT ANYTIME NO WARNING AND CAUSE INJURIES TO ME, WHICH COULD CAUSE ME TO CRASH MY VEHICLE WHILE DRIVING ENDANGERING MY CHILDREN AND FAMILY. I HAVE ZIPTIED BOTH THE PASSENGER HEADREST AND DRIVERS HEAD REST SHUT. THE DRIVERS HEADREST IS ZIPTIED IN CASE IT RANDOMLY DEPLOYS AND THE PASSENGERS IS ZIP TIED AS THE HEAD REST INTERNAL PLASTIC MECHANISMS ARE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364389October 14, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN MOTION, THE WINDSHIELD WIPERS ENGAGED INADVERTENTLY. THE CONTACT STATED THAT THE BATTERY CABLES WERE DISCONNECTED TO DISENGAGE THE WINDSHIELD WIPERS. THE VEHICLE WAS TOWED TO VICTORVILLE MOTORS (14617 CIVIC DR, VICTORVILLE, CA 92394) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLOCKSPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364130October 13, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED BEFORE AGGRESSIVELY RESPONDING. THE CONTACT TOOK THE VEHICLE TO LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (1199 NJ-37 W, TOMS RIVER, NJ 08755; (732) 481-2586) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE PERSISTED. THE CONTACT STATED LEARNED THAT THE FAILURE WAS RELATED TO THE FUEL PUMP RELAY AND THE TIPM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364220October 13, 2020
AIR BAGS
CAR JUST PARKED IN PARKING SPOT AND PASSENGER TOOK SEATBELT OFF AND STARTED TO PULL DOOR LEVER. PASSENGER HEADREST AIRBAG BURSTED OPEN, KNOCKING THE PASSENGER HEAD FORWARD. HEADREST MADE A LOUD BANG. THE MOTION AND FORCE OF THE HEADREST BANGED AGAINST THE BACK OF PASSENGER HEAD CAUSING INSTANT HEADACHE AND WHIPLASH.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11363944October 12, 2020
POWER TRAIN
AT 61,000 MILES VEHICLE WAS IN ROAD AND QUIT. WOULD NOT SHIFT. NO WARNINGS OR LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363972October 12, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY WIFE WAS DRIVING OUR 2010 TOWN AND COUNTRY ON 10/12/2020 WHEN THE VAN SUDDENLY DIED AND AS A RESULT LOSS OF POWER STEERING AND BRAKES. SHE WAS ABLE TO PUT VAN IN NEUTRAL, RESTART THE VAN, AND REGAIN POWER STEERING AND BRAKES. THIS IS THE SIXTH OR SEVENTH TIME THIS HAS HAPPENED SO SHE KNOWS THIS IS A POSSIBILITY AND IS PREPARED BUT THIS RIDICULOUS TO HAVE SO MANY DOCUMENTED INSTANCES AND STILL NO RECALL. VAN HAS APPROXIMATELY 125,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363785October 11, 2020
UNKNOWN OR OTHER
SLIDING DOORS MAKIN A BUZZIN NOISE WHEN LOCK, UNLOCK, OR OPEN DOORS, ALSO MAKINGBA RATTLING NOISE WHEN STARTS, LOOSING POWER BEETWEEN GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363825October 11, 2020
POWER TRAIN
WHINING SOUND THEN ABRUPT FAILURE OF TRANSMISSION TO PERFORM. FIELD DRIVE, BATON ROUGE, LA AND VICINITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363515October 9, 2020
ELECTRICAL SYSTEM, SEATS
PROBLEMS WITH THE WIRING AND FUSES THAT MOVE THE FRONT DRIVERS AND PASSENGER SEAT. THE WIRES ARE HOT AND THE FUSE BLOWS CONSTANTLY. RESULTING IN THE SEATS BEING STATIONARY AND NOT WORKING. I'VE HAD SEVERAL MECHANICS LOOK AT THIS AND HAVE REPLACED THE FUSES ABOUT 30 TIMES. THE ONLY THING I HAVE NOT DONE YET IS HAVE THE SEATS COMPLETELY REWIRED TO GET THE POWER SEATS WORKING. THIS HAS BEEN AN ISSUE SINCE MY HUSBAND PURCHASED THIS VAN ABOUT 5 YRS AGO. I CANNOT DRIVE OUR VAN BECAUSE THE SEATS ARE STUCK. I'VE TALKED TO OTHER TOWN AND COUNTRY OWNERS THAT ARE HAVING SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Town and Country