Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11363534October 9, 2020
UNKNOWN OR OTHER
THIS IS AN ADDENDUM TO COMPLAINT # 11361493. THE ACTUAL DATE WAS THE PREVIOUS DATE, 09/25/2020. NO OTHER RESTRAINTS OR AIR BAGS DEPLOYED, ONLY THE FRONT PASSENGER HEAD RESTRAINT. THERE WERE TWO PEOPLE IN THE CAR, THE DRIVER AND FRONT PASSENGER. THE PASSENGER WAS WACKED BY THE HEAD RESTRAINT BUT DID NOT RECEIVE ANY INJURY. THE LOCAL CHRYSLER DEALER STATED TO REPLACE THE HEAD RESTRAINT WOULD COST $680. THIS IS THE STATUS TO DATE 10//09/2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363570October 9, 2020
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY INSIDE THE TIPM FAILED, CAUSING CAR TO STALL WHILE IN MOTION WITH LOSS OF POWER STEERING AND POWER BRAKES. IF THIS HAPPENED AT HIGHWAY SPEEDS IT COULD RESULT IN A CRASH. THIS IS A COMMON ISSUE AND OTHER DODGE/CHRYSLER VEHICLES HAVE BEEN RECALLED FOR SIMILAR FAILURES IN 2011 MODELS. SUGGESTED INTERNET FIXES INVOLVE BYPASSING THE FUEL PUMP RELAY WITH A JUMPER THAT COULD RESULT IN FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363612October 9, 2020
UNKNOWN OR OTHER
WHILE DRIVING DOWN A NEIGHBORHOOD STREET WITH MY KIDS,I WAS 'PUNCHED' IN THE BACK OF MY HEAD BY THE SUPPLEMENTAL ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE. UPON EXAMINATION, THE PLASTIC THAT HOOKS ONTO THE HOLDING PIN SNAPPED RELEASING THE HEAD RESTRAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363347October 8, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING STRAIGHT AT 40-45MPH ON A SLIGHTLY HILLY, TWO LANE ROAD WITH NO CURBS. THE WEATHER WAS CLEAR, TRAFFIC WAS MODERATE. WITH NO WARNING, ALL DRIVING POWER WENT OFF AND I COULDN'T STEER OR BRAKE. I COULD STILL PUT THE HAZARD LIGHTS ON. I HAD TO WAIT FOR THE VAN TO COAST TO A STOP. THEN I TURNED THE KEY TO ON AND THE VEHICLE STARTED BACK UP. THANKFULLY, I DIDN'T GET HIT OR DRIVE INTO A DITCH. I HAD A VAN FULL OF KIDS AND WAS SO SCARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363350October 8, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS AT A RED LIGHT AT A CITY BLOCK INTERSECTION. WHEN THE LIGHT TURNED GREEN, I STARTED TO ACCELERATE, THEN THE VAN IMMEDIATELY LOST POWER. I WAS ABLE TO TURN THE HAZARD LIGHTS ON. I COULD NOT STEER, ACCELERATE, BRAKE. THE VAN SLOWED TO A STOP AND I TURNED THE KEY TO ON (IT HAD TWISTED TO ACC ON ITS OWN.) THE VAN STARTED BACK UP AND I CONTINUED ON MY DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363351October 8, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING STRAIGHT ON A RURAL, TWO LANE ROAD AT 45MPH. THE ROAD WAS SLIGHTLY HILLY AND CONDITIONS WERE CLEAR. THE VAN ABRUPTLY LOST POWER AND I COULD NOT STEER. I WAITED FOR IT TO COAST TO A STOP, PUT THE VEHICLE IN PARK AND RE-STARTED THE KEY. THE VAN STARTED RIGHT UP AND I CONTINUED DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363123October 7, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE STARTS UP AND AS YOU ACCELERATE INTO AN INTERSECTION THE VAN DIES. MECHANIC REPLACED INTAKE MANIFOLD AND RELATED SENSORS AND CHECK THE COMPUTER BUT BELIEVES THE PROBLEM IS THE WIRING HARNESS. DIAGNOSTIC WAS RUN ON THE COMPUTER AND THAT IS NOT THE PROBLEM. MECHANIC THOUGHT HE HAD FIXED IT BUT 2 MINUTES OUT FROM THE MECHANICS SHOP THE VEHICLE DIED AND KEPT DYING AS I PRESSED ON THE ACCELERATOR. I HAD TO MAKE IT BACK TO THE SHOP GOING ABOUT 5 MILES PER HOUR. AFTER A $843 REPAIR BILL THE VAN STILL WON'T RUN WITHOUT DYING AND IS DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363149October 7, 2020
STRUCTURE:BODY
REAR PASSENGER DOOR WILL NOT LOCK CAUSING A SAFETY HAZARD FOR BOTH CHILDREN AND ADULT PASSENGERS. THIS IS AN ONGOING PROBLEM WHILE DRIVING, OR WHILE THE VEHICLE IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362980October 6, 2020
POWER TRAIN
AT 115,000 MILES, THE AUTOMATIC TRANSMISSION ON MY 2015 CHRYSLER TOWN AND COUNTRY TOURING FAILED. IT STARTED WITH A SHUDDER, AND THEN HIGH PITCHED WHINING, AND THEN IT SLIPPED OUT OF GEAR. IT HAPPENED VERY FAST, AND WITHOUT WARNING. WE WERE ON CITY ROADS, DRIVING SLOW AND STOPPING AT INTERSECTIONS. HAD TO HAVE IT TOWED TO A CHRYSLER DEALER. DEALER SAYS THE TRANSMISSION NEEDS TO BE REPLACED. THEY ARE INSISTING ON REPLACING THE AC CONDENSER AS WELL, OTHERWISE THEY CLAIM CHRYSLER WON'T HONOR THE NEW TRANSMISSION WARRANTY (APPARENTLY THE TRANSMISSION LINES RUN THROUGH THE AC CONDENSER). TWO OTHER IDENTICAL MINIVANS ARE AT THAT SAME DEALER FOR IDENTICAL REPAIRS. MINE HAD THE MOST MILEAGE AT 115,000. THE TWO OTHERS HAD FEWER MILES. ALL NEED A COMPLETE TRANSMISSION REPLACEMENT. $4400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362744October 5, 2020
STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNED A 2014 CHRYSLER TOWN AND COUNTRY TOURING VAN. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY OF HIS HOME AND VEHICLE SUDDENLY BURST INTO FLAMES. THE FLAMES QUICKLY ENGULFED THE ENTIRE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND PUT OUT THE FLAMES. THE CONTACT DID NOT RECEIVE EITHER A POLICE OR FIRE DEPARTMENT REPORT. THE INSURANCE COMPANY TOTALED THE VEHICLE ALONG WITH ANOTHER VEHICLE THAT WAS PARKED IN THE DRIVEWAY AS WELL. THERE WERE NO INJURIES. THE MANUFACTURER WAS CONTACTED AND THEY SENT A LETTER DIRECTING THE CONTACT TO WORK WITH THE INSURANCE COMPANY TO SETTLE THE CLAIM . THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE 115,000. *LN*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11362763October 5, 2020
SEATS
WAS DRIVING FROM PA TO NEW YORK ON THE HIGHWAY AND ABOUT 150 MILES INTO THE TRIP THE HEADREST EXPLODED OUT WORD AND STUCK ME IN THE BACK OF THE HEAD. CAUSING A LITTLE CONFUSION AND A INSTANT HEADACHE. THERE WAS NOTHING THAT COULD HAVE CAUSED THIS. THE ROAD WAS NOT BUMPY OR WAS THERE ANY KIND OF IMPACT TO THE VAN. THANK GOD MY WIFE WAS NOT DRIVING BECAUSE THE IMPACT OF THE HEADREST PROBABLY WOULD HAVE KNOCKED HER OUT AND CAUSED AN ACCIDENT. THE HEADREST SYSTEM IS SUPPOSED TO BE A SAFETY DEVICE BUT IS DEFECTIVE AND A RISK TO ANYONE THAT IS DRIVING A CHRYSLER PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362898October 5, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN MANUALLY OR ELECTRONICALLY. THE FAILURE OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR PRIOR TO THE FAILURE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) WHERE THE DRIVER'S SIDE SLIDING DOOR ACTUATOR WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362663October 4, 2020
ELECTRICAL SYSTEM
WELL THE DRIVERS REAR DOOR WILL AUTOMATICALLY OPEN UP ANDRE COLES ITSELF TIME AFTER TIME MY WIFE IS MAKING SURE MY KIDS WERE BUCKLED UP REAL WELL WHY WAS JOHN DOWN THE ROAD THEN THE DOOR OPEN COMPLETELY UP MY WIFE WAS HANGING ON I TOLD OFF THE ROAD TO THE GRASSY AREA GO DOWN ABOUT 30 BALLS AN HOUR'S SLOWING DOWN SHE FELL OUT THE DOOR BECAUSE IT OPENED AUTOMATICALLY.*DT*JB*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362686October 4, 2020
ELECTRICAL SYSTEM
EVERY TIME I UNLOCK OR OPEN MY VEHICLE DOORS THE CAR MAKES A LARGE PEEP NOISE LIKE THEIR IS A SHORT IN THE ELECTRICAL OR MAYBE A FUSE. IT SOUNDS LIKE A LOUD BUZZER NOISE LIKE FROM A BIG X OF A WRONG ANSWER ON THE SHOW FAMILY FEUD! THAT'S THE ONLY WAY I CAN EXPLAIN THE LOUD NOISE. THE VEHICLE IS ALWAYS NOT RUNNING AND IN PARK WHEN IT MAKE THIS NOISE! IT HAPPENS AFTER I UNLOCK THE VEHICLE AND OPEN ANY DOOR EVEN THE SLIDING PASSENGER DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362517October 3, 2020
STRUCTURE:BODY
HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MAIN ONE IS THE REOCCURRING PROBLEMS WITH THE PLASTIC EXTERIOR PARTS TO THIS VEHICLE CONSTANTLY COMING OFF. THE B PILLAR APPLIQUE, LEFT - MOPAR (5020665AD) AND RIGHT B PILLAR APPLIQUE, RIGHT - MOPAR (5020664AD) ARE THE TWO PARTS THAT I AM REPLACING CONSTANTLY. THE LAST INCIDENT WAS BOTH PARTS CAME OFF ON A BUSY HIGHWAY AND ALMOST HIT ANOTHER VEHICLE. THESE PLASTIC PARTS ARE UNSAFE AND A HAZARD. THEY ARE NOT DESIGNED TO STAY ON THE VEHICLE. I TOOK MY VEHICLE IN TO THE DEALERSHIP AND THE QUOTE WAS OVER 300 DOLLARS TO REPLACE. THIS IS AN EXAMPLE OF HOW CHEAP AND POORLY DESIGNED THIS VEHICLE IS. I AM NOT A HAPPY 2016 TOWN AND COUNTRY OWNER. I WANT THE MANUFACTURER/ MOPAR TO DO SOMETHING ABOUT THIS BEFORE SOMEONE GETS HURT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362595October 3, 2020
SERVICE BRAKES, ENGINE, STEERING
THE CAR HAS 25,000 MILES ON IT. STARTING OUT FROM MY HOUSE DOWN A HILL THE POWER STEERING AND BRAKES WERE NOT WORKING AS APPARENTLY THE ENGINE STOPPED. I RESTARTED AND DROVE ABOUT 15 MILES AND WAS ON I-26 IN TN AT 65 MPH AND THE ENGINE RPM DROPPED TO 0, POWER BRAKES AND STEERING WERE INOPERABLE BUT I MANAGED TO GET ONTO THE SHOULDER BUT WAS IN A DANGEROUS SPOT WITH TRAFFIC SPEEDING BY. CAR WOULD START BUT I WAS AFRAID TO DRIVE IT ASS IT WAS NOT SAFE IF IT CUT OUT AGAIN ON THE INTERSTATE HIGHWAY. HAD IT TOWED. STILL NOT REPAIRED AND MECHANIC SAID IT SHOWED A CODE OF BOTH BANK SENSORS. E HAS NOT FOUND THE PROBLEM AS OF YET BUT I UNDERSTAND CHRYSLER HAS HAD ISSUES WITH ENGINE STOPPAGE. THIS IS DANGEROUS AS MY WIFE WOULD NOT HAVE BEEN ABLE TO CONTROL THE HARD STEERING AND BRAKES AND LIKELY WOULD HAVE WRECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362204October 1, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ENGINE SHUTS OFF WHILE DRIVING AND ALL ELECTRICAL GOES OUT WHILE DRIVING. TYPICALLY VAN RESTARTS FINE BUT DOES IT AGAIN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362272October 1, 2020
SEATS
ANTI-WHIPLASH HEADREST DEPLOYED SPONTANEOUSLY VEHICLE WAS UNOCCUPIED SITTING IN MY DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362307October 1, 2020
ELECTRICAL SYSTEM
ENTIRE VAN SHUTS OFF! THIS IS EXACTLY LIKE THE RECALL FROM ONE YEAR EARLIER, IT'S THE SAME PROBLEM. WHY WON'T THEY INCREASE THE YEARS ON THIS AND SAVE SOME PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362125September 30, 2020
ELECTRICAL SYSTEM
VEHICLE WILL SHUT OFF WITH NO WARNING. ENGINE IS OFF. ALL POWER IS LOST. THIS IS VERY DIFFICULT WHEN DRIVING DUE TO LOSS OF POWER STEERING, POWER BRAKES, ENGINE POWER ETC. THE CAR WILL RESTART WITH NO ISSUES SHOWN ON THE FAULT CODES. OBD HAS NO RECORD OF A PROBLEM. VERY INTERMITTENT, VERY DANGEROUS. SEEMS THE SAME AS THE RECALL THAT COVERED UP TO THE PREVIOUS YEAR. MANY PEOPLE CLAIM THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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