Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11376676November 27, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE INTERMITTENTLY WON'T START AND IS STALLING OUT / DYING WHEN GOING DOWN THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376487November 26, 2020
SERVICE BRAKES, ENGINE, STEERING
CAR WAS RUNNING PERFECTLY AT 70 MPH ON THE HIGHWAY AND ENGINE CUT OFF WITHOUT ANY WARNING OR INDICATION OF POOR OPERATION, RESULTING IMMEDIATE LOSS OF POWER STEERING AND LOSS POWER BRAKES. THIS HAS HAPPENED TWICE IN 12 DAYS ON NOV 14 AND NOW NOV 26 WHILE DRIVING TO WHOLE FAMILY TO THANKSGIVING. MECHANIC HAS NOT BEEN ABLE TO DUPLICATE THE PROBLEM. VERY SCARY. CAR HAS 76K MILES. CAR WILL START RIGHT BACK UP AFTER 20 MIN AND RUN PERFECTLY FINE. CAR HAS BEEN WELL MAINTAINED WITH EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376352November 25, 2020
ENGINE
THE VEHICLE HAS CYLINDER #2 MISFIRE CODE. TWO SEPARATE INDEPENDENT LOCAL MECHANICS BOTH SUGGEST THIS IS DUE TO PITTING OF THE CYLINDER HEAD MATERIAL. THEY TELL ME IT IS A COMMON PROBLEM WITH THIS ENGINE, 3.6L. I CALLED CHRYSLER AND THEY ARE NOT WILLING TO STAND BEHIND THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376220November 24, 2020
UNKNOWN OR OTHER
THE VEHICLE WHILE MOVING WOULD SHUT DOWN SUDDENLY WITHOUT WARNING WHICH MAKE IT DANGEROUS TO OPERATE. IT WOULD HAPPEN ON THE HIGHWAY , CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375936November 23, 2020
SERVICE BRAKES, ENGINE, STEERING
TRACTION CONTROL LIGHT CAME ON AND ENGINE SHUT OFF WHILE DRIVING AROUND 30 MILES PER HOUR AFTER JUST STARTING ABOUT 20 MINUTES AFTER SHUT OFF AND LISTENING TO RADIO WITH KEY IN ACCESSORY POSITION LOST BRAKES AND STEERING. TRACTION CONTROL WOULD NOT COME BACK ON TILL I STOPPED 10 MILES AFTER RESTARTING AND TURNED OFF. ONLY CAME BACK ON WITH ENGINE NOT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375982November 23, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE TIPM IS BAD CAUSING A FPR PROBLEM, CAUSING COLD STARTS OR NO START AS WELL AS STALLING OR A COMPLETE POWER DRAIN OF A BRAND NEW BATTERY PURCHASED 11.22.20 THIS SHOULD BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376046November 23, 2020
UNKNOWN OR OTHER
THE DOOR LOCKING MECHANISM FOR MY 2016 CHRYSLER TOWN AND COUNTRY STOPPED WORKING. AFTER DOING SOME RESEARCH THIS IS AN ON GOING PROBLEM IN THIS VEHICLE. IF I WERE TO GET INTO AN ACCIDENT I WOULD BE UNABLE TO OPEN THE DOORS TO GET MY CHILDREN OUT FOR SAFETY REASONS. I AM NOT SURE WHY THIS HASN'T BEEN RECALLED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376061November 23, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS KEEP GOING OUT. I'VE HAD BOTH LOW BEAM HEADLIGHTS REPLACED TWICE IN LESS THAN 3 MONTHS. HIGH BEAMS, SIGNAL, PARKING LIGHTS ALL WORK AS THEY SHOULD. I TOOK IT TO A SHOP AND THEY SAID THE HID HEADLIGHT BALLAST NEEDED REPLACED. NO POWER GOING TO LOW BEAMS. HAD IT REPLACED AND LIGHTS WORKED FINE FOR ABOUT 2 MONTHS. NOW I'M HAVING THE SAME PROBLEM AGAIN. I JUST BOUGHT THE VAN IN JULY. I'VE SEARCHED THE PROBLEM AND THIS SEEMS TO BE A RECURRING ISSUE WITH THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375822November 22, 2020
AIR BAGS, SEATS
PARTS IN THE HEADREST BREAK AND HEADREST POPPED FORWARD HITTING DRIVER AND PASSENGER IN BACK OF THE HEAD THE VEHICLE WAS STATIONERY ONE TIME THE SECOND TIME IT WAS MOVING ON A RURAL HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375678November 20, 2020
ENGINE
VEHICLE HAD LEAKING PLASTIC OIL FILTER HOUSING AT 110K MILES. AFTER REVIEW ONLINE, NOTICED THIS IS A VERY COMMON DESIGN ISSUE ALL OVER THE 3.6 PENTASTAR V6. THEN AT 127K, I HAVE NOW BEEN INFORMED AFTER ENGINE STARTED TICKING WHILE DRIVING THAT TIMING CHAIN, CAMSHAFT ETC HAVE FAILED AND ENGINE MUST BE REBUILT AND OR REPLACED ENTIRELY. I HAVE OWNED MANY VEHICLES AND NEVER HAD ONE WITH AN ENGINE FAILURE AT THIS LOW MILEAGE. SMALL FIXES, OF COURSE BUT TOTAL CATASTROPHIC ENGINE PART FAILURE AT 127K? CHRYSLER SHOULD BE ASHAMED OF THIS POORLY DESIGNED ENGINE. THEY KNOW THIS ENGINE HAS PROBLEMS AS THEY EXTENDED ENGINE WARRANTIES FOR 2011-2013 MODELS BUT I FEEL LIKE THEY LEAVE THEIR CUSTOMERS WITH NEWER ENGINES HIGH AND DRY. I WILL NEVER BUY ANOTHER FCA PRODUCT AGAIN AS LONG AS I LIVE, AND I AM A YOUNG FATHER WITH MANY MORE VEHICLES LEFT TO BUY IN MY LIFE - THIS WAS MY FIRST FCA VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375377November 19, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE SLIDING DOOR EMITTED AN ABNORMAL BUZZING SOUND. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375427November 19, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
VEHICLE COMPLETELY SHUTS OFF WHILE DRIVING AT HIGHWAY SPEED. VEHICLE HAS TURNED OFF (LIGHTS, STEERING, BRAKING, ELECTRICAL) AT 45MPH WHILE MERGING ONTO A HIGHWAY, VEHICLE ALMOST HIT MEDIAN BEFORE VEHICLE WAS PUT INTO NEUTRAL AND RESTARTED. VEHICLE ALSO SHUTOFF AT 65 MPH WHILE DRIVING ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375441November 19, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT IN THE DRIVEWAY OF HIS RESIDENTS THERE WERE DROPS OF OIL IN THE DRIVEWAY. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE OIL PRESSURE GAUGE NEEDED TO BE REPLACED. THE OIL WAS REPLACED IN THE VEHICLE HOWEVER, THE FAILURE RECURRED. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375192November 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO NEWBERRY MOTORS, INC. (1227 NEWBERRY AVE, NEWBERRY, MI 49868, (906) 293-5104) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA FOR ASSISTANCE WITH FILING A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375321November 18, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR TURNS OUT OFF WHILE DRIVING LIKE THE KEY TURNS OFF. SOMETIMES IT TAKES 2 TIMES FOR THE KEY TO BE RECOGNIZED. I SAW RECALLS ON OTHER YEARS FOR THE SAME ISSUE. IT HAS HAPPENED ON ALL ROAD TYPES INCLUDING THE EXPRESSWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374916November 16, 2020
SEATS
DRIVER HEADREST DEPLOYED RANDOMLY. CAR WASN'T IN ANY SORT OF COLLISION. PLASTIC SUPPORT INSIDE HEADREST FAILED. PLASTIC HOLDS SMALL BAR THAT ENGAGES WITH ELECTRONIC POWERED CLIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374951November 16, 2020
ELECTRICAL SYSTEM
THE "WIRELESS IGNITION NODE RECEIVER" ON OUR 2011 CHYSLER TOWN & COUNTRY BROKE IN OCTOBER 2019 (WITH UNDER 100,000 MILES). THIS IS WHERE OUR KEY IS INSERTED TO START OUR MINIVAN. THE MINIVAN STILLS STARTS AND SHUTS OFF, BUT THE KEY WON'T STAY IN THE IGNITION. UNFORTUNATELY, WE DON'T HAVE THE $400-500 NEEDED TO REPLACE THE IGNITION RECEIVER. THE DANGEROUS PART OF THIS IS THAT THE KEY POPS OUT AT RANDOM TIMES, WHILE WE ARE DRIVING. THE KEY POPS OUT AND LANDS ON THE FLOOR UNDERNEATH OUR FEET WHILE WE ARE DRIVING. SOMETIMES THIS HAPPENS WHEN WE ARE DRIVING ON THE FREEWAY AT FREEWAY SPEEDS. THIS ACTION IS ENORMOUSLY DISTRACTING AND COULD POTENTIALLY CAUSE AN ACCIDENT. SOMETIMES, WE ARE FORCED TO START THE VAN WITH THE KEY AND DROP THE KEY INTO THE CONSOLE, BUT THEN WE HAVE TO GO HUNTING FOR THE KEY IN ORDER TO SHUT THE VAN OFF. APPARENTLY, THESE IGNITION NODES ARE KNOWN TO BE PROBLEMATIC IN MINIVANS JUST 2 OR 3 YEARS OLDER THAN OURS, AND RECALLS HAVE ALREADY BEEN FILED FOR THOSE YEARS. WE ARE WONDERING IF AND WHEN THE RECALL FOR OUR 2011 VAN WILL CATCH UP TO THE PROBLEMS THESE MINIVANS ARE HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374962November 16, 2020
SEATS
THE DRIVERS SIDE HEADREST DEPLOYED OPEN FOR NO REASON. THE VEHICLE WAS SITTING IN MY DRIVEWAY NOT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374760November 15, 2020
SEATS
THE DRIVER ACTIVE HEAD REST EXPLODED FORWARD WHILE I WAS DRIVING. I WAS SIMPLY DRIVING DOWN THE ROAD AND A LOAD BOOM HAPPENED AND I WAS HIT IN THE HEAD. THE HEAD REST IS STICKING FORWARD FROM THE REST OF THE PIECE. IT LOOKS LIKE THE PLASTIC PIECE HOLDING THE ROD BROKE CAUSING THE HEAD REST TO SHOOT FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374247November 12, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN THE HEADLIGHT SWITCH WAS TURNED ON, THE HEADLIGHTS FAILED TO ILLUMINATE. ADDITIONALLY, ON SEVERAL OCCASIONS, THE HEADLIGHTS FAILED TO REMAIN ILLUMINATED WHILE DRIVING AT NIGHT. THE CONTACT STATED THAT THE HEADLIGHTS RETURNED TO NORMAL OPERATION AFTER MANIPULATING THE HEADLIGHT SWITCH SEVERAL TIMES. THE VEHICLE WAS TAKEN TO STEVE WHITE MOTORS (3470 HIGHWAY 70 SE, HICKORY, NC 28603, (828) 414-1499) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE AND REFUSED TO OFFER FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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