Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11525276June 4, 2023
SEATS, UNKNOWN OR OTHER
I was sitting in my 2014 Town and Country and my active headrest restraint randomly activated hitting me in the back of the head. I was parked with one passenger in the vehicle. It hurt my neck as it shot my head forward.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11524019May 26, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning, after driving over a bump in the roadway and while coming to an abrupt stop. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact linked the failure to the ignition switch which would cause the vehicle to turn off inadvertently upon the slightest movement of the key while in the ignition. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523810May 25, 2023
STEERING
My steering went completely out. I took it in to the dealership and they replace the power steering pump, said that was not it and replaced the rack. I got it back, and the pump was loud, was clicking when turning, and steering was still moderately unresponsive. They said they would order another power steering pump and go from there. They replaced the pump after several months, and said they drove it with no issues. It is still unresponsive, and will occasionally jerk in one direction when trying to go straight. I am afraid me or someone else will get hurt in an accident with it one day. I just reached out to another dealer as well as Chrysler to see what my options are. It happens at any speed and is constant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523702May 24, 2023
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2010 Chrysler Town and Country. The contact stated that while his sister-in-law was driving 45-50 MPH, the HVAC system inadvertently turned off and the vehicle lost power steering functionality. Additionally, the vehicle stalled. The contact who is an independent mechanic was unable to duplicate the failure. The contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The manufacturer was not made aware of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523471May 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The engine light came on after replacing the front cylinder head and was illuminated before this repair. The engine has a constant clicking sound, and runs very rough and nearly to a stall constantly. The vehicle is using fuel at an alarming rate. The vehicle cannot be driven for any distance as the rpms are out of control when accelerating. Mechanics who have looked at the vehicle said this is a common problem with the 3.6 engine and will not be remedied easily. I was advised not to drive the vehicle for safety reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523191May 22, 2023
POWER TRAIN
I have a 2016 Town and Country with 83k miles on it. While backing out of a crowded parking lot after my Childs baseball game, my transmission had failed. My car would not go back into drive, therefore I was rolling backwards. There were multiple people around and I could have seriously hurt someone or myself and my children. After it rolled back a bit, the transmission finally shifted and went into drive. At that point the car jolted forward and I was able to move to a safer location, while the car then went back to having no power. My children and myself were left stranded. The car has been towed and checked on by a mechanic. The trans pump has failed. Chrysler has a recall, s44, but conveniently my car is not covered by it. I am not sure why this very serious and dangerous incident happening with these vehicles would have ANY cars that were not part of this warranty. Chrysler needs to do better. This issue, with a build date of 9/2015 should be part of this recall, which has a build date of July 31,2015 through April 18,2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523264May 22, 2023
AIR BAGS, EQUIPMENT
The contact owns a 2008 Chrysler Town and Country. The contact stated that while driving approximately 65 MPH, the driver’s and passenger’s side curtain and front air bags suddenly deployed. During the failure there was no collision to cause the air bags to deploy. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 11V394000 (Air Bags, Equipment). The contact stated that the vehicle had experienced that failure listed in the recall. The failure mileage was 170,160.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523113May 21, 2023
SEATS
The headrest on the front passenger seat deployed when there was no accident. The car has been stopped and was still running. My son was driving and it hit me in the back of the head. If this had happened to the driver's side headrest while driving, it could have easily caused an accident by distracting the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522479May 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I purchased this van used in 2023, but this problem has been on going for years thebowner said.The van sliding door get stuck in open position on right side. There is a buzzing noise coming from lock mechanism in left sliding door when you open ANY door or press the unlock button. There is no recalls for this but it is a known problem. Issues with faulty 2013 chrysler town and country mini van are currently in lawsuit claims. Help fix this before it kills someone. I have 3 small children if the door opens while driving that puts us in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522226May 16, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The van has a problem accelerating and also seems to stall while driving on the expressway before jumping quickly into acceleration there was a bad storm in Buffalo that I believe contributed to the problems of the Chrysler van
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521992May 15, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 55 MPH, the vehicle failed to shift into gear properly. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission solenoid to be replaced. The vehicle was repaired. The contact stated while driving 55 MPH on another occasion, the vehicle failed to shift into gear properly. The contact stated no warning light was illuminated. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the transmission and torque converter to be replaced. The vehicle was not repaired. The contact took the vehicle to a second local dealer: Ilderton Chrysler Dodge Jeep Ram Fiat (701 S Main St, High Point, NC 27260), where it was diagnosed with needing the transmission and torque converter to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 97,545.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522068May 15, 2023
POWER TRAIN
While driving with my children, my 2016 Chrysler Town & Country Limited Platinum van started to make a loud whining noise and then it started lurching forward. I could tell it tried switching gears but transmission was slipping. There was no errors given. This happened suddenly. Vehicle has 88,000 miles. I drove home, but barely made it home as it wouldn't switch gears smoothly. I had it towed to transmission shop. They said the transmission was shot and needed replaced or complete rebuild. Error code give was P0844 loss of hydraulic pump prime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522076May 15, 2023
ENGINE, POWER TRAIN
The Flexplate/Flywheel cracks every 4 years for us, this is our second repair same part. Dealership says now there is a reinforcement plate. That we have to buy, Seriously, give us a break with a broken Flexplate that is either to thin or made of a inexpense product. IDK. Dealership told my Mechanic they keep a lot on hand because they know it’s a problem. Help Please🙏🏻🙏🏻🙏🏻 At least give us the reinforcement plate, for Heavens sake!!! Then come up with a Fix to this ongoing Problem, Please and Thank you... God Bless/SAVE America again, in NC a Jesus name!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522113May 15, 2023
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
At random times, the ignition will shut down while driving, causing the power steering and power brakes to lose function. The only way to correct this is to shift gear into neutral and restart the engine. This has occurred while driving in town and on the highway without any warning or warning lights on the dashboard. This could result in a crash and harm to passengers due to not having control over steering and brakes while the vehicle is in motion. This problem has occurred multiple times in the past year or so. The vehicle was taken to a mechanic who ran a diagnostic, but was unable to identify the issue and it would not replicate. I researched the vehicle symptoms, and found a recall from 2015 that related to the same issues (TSB# R03, WIN Modual FOBIK replacement). All additional keys and keychain/FOB were removed from the ignition key to see if this would help. Since the issue was still happening, it was then taken to a Chrysler dealership, where again the diagnostics did not reveal the issue and they were unable to replicate the problem. Multiple attempts made to discuss this issue with Chrysler without any assistance in finding a solution thus far. This vehicle is normally driven daily as a family car and regularly transports children. This is a huge safety concern and issue that needs to be addressed and fixed, as the vehicle is unsafe to drive at this point and the potential liability is great.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522143May 15, 2023
ELECTRICAL SYSTEM
Everyone is having problems with fuel pump relay. Mine is constantly running and draining battery. I have been pulling the fuse everytime I get out of vehicle. There are multiple vehicle jeeps and others that have this same relay and some have been recalled. There has been recalls on plastic part on back lift gates that might come off and hit people. This is fuel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521798May 13, 2023
AIR BAGS, SEATS
Active headrest deployed without collision
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520991May 8, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
Electric fire drivers side rear inside, parked in driveway, hadn't been started for 24 hours, no inspection, not sure who to contact, disconnected battery and extinquised fire with water, major melting on inside and paint on outside, lucky we saw what was happening when we did close to fuel tank could have caused explosion
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11521042May 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle failed to start immediately; however, after several attempts, the vehicle started. There was no warning light illuminated. Additionally, the contact stated that while driving 77 MPH, the vehicle lost electrical power inadvertently. The contact stated that he immediately shifted into neutral (N) and restarted the vehicle. The contact stated that the vehicle responded as needed; however, the failure recurred several times while driving on the same day. The contact stated that he slightly touched the key fob and the vehicle restarted. The vehicle was taken to an independent mechanic, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced and that the failure was related to NHTSA Campaign Number: 11V139000 (Electrical System). The vehicle was then taken to the dealer and the contact was charged a fee to replace Wireless Ignition Node (WIN) module. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520772May 6, 2023
SEATS
The headrest on the passenger side burst open. From what I’m reading online due to a faulty plastic part from Chrysler. I was not in any accident. It burst on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520569May 5, 2023
ENGINE, SERVICE BRAKES, STEERING
In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before or after the incident. The vehicle has been displaying some issues starting recently, especially when using the push button. However, we have always been able to get it to start by inserting the key. This is an incredibly dangerous situation for the driver and any occupants as it has happened without warning while driving on highways which could very easily result in an accident if unable to pullover safely or stop if the breaks are not working. The vehicle has not yet been inspected, but we plan to get it inspected as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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