Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11520572May 5, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The problem appears to be the power module. My van is psychotic. Problem usually occurs when headlights are on, although sometimes AC will also do it. Headlights and/or wipers will randomly turn off (or on, though the off is what is scary and dangerous.) Entire electrical system is unreliable. Sometimes engine just shuts off, dash lights randomly blink, TPMS light illuminates randomly when pressure is good. Battery stops charging, although alternator and battery test good. I have had both wipers and headlights fail while driving at night in the rain. I will put a date of two years ago, and the problem still persists. Chrysler no longer sells this part. Vehicle has a lifetime power train warranty, but is a death trap to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520369May 4, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
T & C 2008 VAN UNINTENDED SUDDEN ACCELERATION happened 2x. Service dept. Of the dealer says no problem found but it happened again. Today I am at dealer service again.Hope they solve the problem, cause several incident like this occured aluready.04
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519728May 1, 2023
UNKNOWN OR OTHER
Passenger sliding door lock is stuck in the unlocked position. I cannot manually or electronically lock the door. This poses a safety risk to my young children and myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519891May 1, 2023
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
1) Check engine light appears and engine loses power when going up inclines on highway (bridge, hill, etc.) Cruise control shuts off involuntarily and even if you push the gas pedal to the floor, the vehicle decelerates. This causes a safety issue every time as cars in other lanes are swerving around me as I haven't enough power to adequately climb the hill. Dealer service dept says it's most likely a camshaft issue, based on their diagnostic code P0369. This started happening @ 65,000 miles - ridiculously early for such a major engine repair. My own mechanic says this is a known issue with Chrysler Town & Country, yet FCA refuses to stand behind their product. 2) Blind spot sensor failed @ 30,000 miles - also a known issue. Dealer tech said it's not worth the $800 repair because it will go out in another 30,000 due to poor design (sensor gets caked with mud/grime over time due to nonsensical placement), making this safety option useless. Vehicle is available for inspection of both items upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519398April 28, 2023
SEATS, AIR BAGS
Passenger headrest violently exploded forward without warning while car was parked and running with no passenger seated. Should be recalled!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519284April 27, 2023
AIR BAGS
The contact owned a 2012 Chrysler Town and Country. The contact stated while making a right turn, another vehicle struck the passenger side of the contact's vehicle, causing several damages to both vehicles. All air bags deploy, but the front passenger and driver-side air bags did not deploy. The contact suffered several injuries and sought medical attention. A police report was filed. The vehicle was towed and deemed totally lose by the insurance company. The manufacturer was not contacted. The failure mileage was 138,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11519215April 27, 2023
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519248April 27, 2023
ENGINE
The gas-cap warning lamp came on but there was no issue with the gas cap upon inspection. Within two days, the transmission started slipping sporadically between gears as the van accelerated between 10-35 mph and there was a high-pitched whir from 0-40 mph. Shortly after, the gears would not engage after stopping at a light and the van was unable to move forward (as if it was in neutral.) We shut off the engine, let it cool down, and then restarted it. We were able to get to an independent service center who inspected the vehicle and indicated that it was likely the transmission pump which was recalled in August 2016. (S44) Not sure why Chrysler excluded my vehicle from this recall but it was extremely dangerous for the car to stop moving forward while driving especially on a busy county highway. Vehicle is now at dealer who will not repair it as a recall because my vehicle VIN was not originally included in the recall. Am the original owner of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518789April 24, 2023
ENGINE
When driving experienced transmission slippage. Looked up vehicle and found safety recall S44 which applies to chrysler town and country 2015 to 2016. My vehicle has engine sales code ERB and transaxle sales code DG2 but is not showing up as being recalled based off my VIN. How do I fix it so that my vehicle is repaired based off of this recall when obviously the same part that is being recalled is installed in my vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518793April 24, 2023
ENGINE, STEERING
The engine died while traveling 80mph and power steering stopped. Engine died at a stop light in traffic. No lights display on dashboard and no codes display. Car runs fine after turning off then restarting. This is dangerous and appears common in town and countries. We could have died at 80mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518261April 21, 2023
ELECTRICAL SYSTEM, POWER TRAIN
El motor se apaga inesperadamente como si se cortara la corriente del switch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518023April 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Actuator for driver side sliding door lock making loud noise when operating which will lead to failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518135April 20, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
During random times; starting cold, starting warm, coming to a stop, accelarating, on city surface streets or on the freeway, after long drives or just going down the street; the minivan would stall and not restart. Fortunately able to coast to side of road on occassion. Non start condition would last between 15 minutes to days. This last event occured while turning in a busy intersection. Blocked cars and buses in all four directions on a Friday afternoon rush hour, putting ourselves and others at serious risk. There were no warning lights or anything other than a brief shudder before stalling. Roadside service called 911 first to get us out of the way. Towed to local mechanic who duplicated event and found that two separate recalls for faulty fuel pump relay was issued for other models but not our minivan. This family vehicle is now a liability if the fuel pump relay replacement is not made available to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517587April 18, 2023
ENGINE
Numbers 1 & 2 engine misfires. Van could have stopped running at anytime and cause an accident. Engine light went on. Van is shaking when it runs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517310April 16, 2023
ELECTRICAL SYSTEM
With no warning the driver side rear door became unusable. It is frozen in the lock position and cannot be unlocked by the key fob, remote button, or manually. This is a dangerous situation should there be an accident or some other incident where someone needs to exit the vehicle quickly. There have been numerous complaints about this exact situation with this particular year and model. Why has there not been a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516759April 12, 2023
UNKNOWN OR OTHER
The drivers sliding door is stuck locked/closed. A toddler was stuck in her car seat since I was not able to open the door. This could be a huge safety issue if in an accident or adult unable to help her get out through window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515757April 6, 2023
ELECTRICAL SYSTEM
My 2010 Chrysler Town and Country has been showing signs of an electrical issue since I purchased it. It first started with the windshield wipers and the radio coming on and off by itself. As time went on, the vehicle would lose power as I was driving. When I attempted to accelerate, the engine would rev up but the van would continue to lose speed. It continued this way for a while, until eventually it started shutting down. I have to try to get the van on the side of the road before it shuts off and restart it. Most of the time, it will restart and drive like normal. However, it wouldn't restart and had to be taken to a mechanic. At this point, the doors on the van will open and close automatically; including the tailgate. I have kids and I'm worried that the doors will open while I'm driving on the highway. Even worst, I have been in several situations where the car has stalled or shut off without the person behind me knowing I'm having an issue. This has happened in traffic within city limits, and also on the busy highway. This could have led to an accident. Again, I have children and this is very unsafe. Additionally, I've already been through one vehicular electrical fire where I could have died. This is unsafe. The issue is with the control computer (I believe it may be called the ECM); which is located somewhere above the driver's side front tire. I've spent thousands of dollars since purchasing the van in 2016 trying to figure out this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515001April 2, 2023
FUEL/PROPULSION SYSTEM, ENGINE
The fuel pump is sporadically not getting power. This has left me stranded multiple times. I’m worried that this could happen while driving on the interstate and causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515055April 2, 2023
ELECTRICAL SYSTEM, AIR BAGS
Driver captain seat head rest deployed on it’s own without an accident. Fortunately, I was sitting in the parked when it deployed….no injury just scared me. Electrical: I’ve been dealing with a parasitic drain no my battery. I have these amber lights around my light switch, around my overhead console, around my inverter power outlets in the rear and around other dash controls. You can only see it at night. Dodge said it was because of a failing radio. I disconnected the radio, waited until it got dark, and the lights were still on. Pulling the M12 fuse (30 amp) the power drain stopped and the amber lights go out. I’m unclear what’s causing the additional drain. On the internet I keep running a cross bad TIPM’s for sporadic electrical issues and power drains that happen. May trade it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514957April 1, 2023
ENGINE
The rocker arms have failed twice and caused a constantly flashing check engine light. I was told by the mechanic that this is a common problem with the 3.6 liter engine and if you continue to drive you will have catastrophic engine damage. The engine shudders and shakes and will not respond as it should. It constantly needs spark plugs. There is a constant ticking in the engine, it misfires and when it loses power you have to make a quick maneuver to avoid being hit. This model requires constant repair. My Chrysler trained mechanic said that there is no permanent repair. He called the Town and County 3.6 liter junk. While going out of town the engine slowed from 80mph to 40mph. An 18 wheeler behind me slammed on brakes and blew his horn. I had to drive off of the road to avoid being killed. I could not drive over 40mph. I found the closest hotel for the night and had to have the vehicle towed the next morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Town and Country