Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11538507August 14, 2023
UNKNOWN OR OTHER
The sliding door on the passenger side has issues with the door lock actuator. It buzzes when unlocking and locking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538107August 12, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
The driver's side sliding door became inoperable suddenly. The locking mechanism was stuck in the locked position and would not release via key, manual, fob, or buttons. A buzzing noise occurred when trying to lock or unlock. This exit door being inoperable caused a safety concern to be able to exit the vehicle on the driver's side. It does now allow for quick, easy escape from the vehicle. If the danger was on the passenger side then the only exit is everyone climbing through the driver's door. This issue was verified by Dishman Dodge (Spokane Valley, WA) service team on 8/8/23. The lock actuator was the issue. They have replaced it at my expense. (This is the same issue referenced in: Chrysler TSB 23-017-20) There were no warnings or symptoms prior to this lock failing. We were on a trip July 22 when we first noticed the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538110August 12, 2023
ENGINE, ELECTRICAL SYSTEM
Engine shut down while driving. Will restart if put back into park and restart. Has happened two times in the past.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537879August 11, 2023
STRUCTURE:BODY
As I was driving down a local highway my rear liftgate spoiler broke off my van, hit the road and flew into a field or ditch. Luckily no one was close enough behind me to get hit by the debris. I tried to find the spoiler but was unable to safely find it due to the busy highway. I have not filed a claim with my insurance yet or taken it into a dealer service dept. Just before the spoiler flew off I heard some banging on my rear window but was unable to safely stop to investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537527August 9, 2023
AIR BAGS, SEAT BELTS, SEATS
On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11535988August 2, 2023
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the Totally Integrated Power Module (TIPM) replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 178,412.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535665August 1, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2012 Chrysler Town and Country. The contact stated that while driving 70 MPH, the A/C was blowing out hot air. The contact stated that smoke began emanating from the engine compartment and the vehicle started smoking and it caught fire. The vehicle was steered to the side of the road where the hood was opened and the fire was out by a passenger. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine and engine cooling system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the issue but stated that the parts to complete the repair have been discontinued. The failure mileage was approximately 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11535339July 30, 2023
SEATS
Headrest deployed with no occupancy or impact. Vehicle was parked in the garage when this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535362July 30, 2023
SEATS
I was driving and all of a sudden I heard a loud pop and the driver side head rest deployed on its own. There was no accident, I was just was driving. The headrest struck the back of my head resulting in me having a sore neck.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11535114July 28, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
We were traveling to Illinois when with out warning the car downshifted and went 55m/hr at 5000 rpm instead of 70m/hr at 2000 rpm. Incident occurred 7/22/2023. We were on the tollway coming in to Rockford Illinois at the beginning of rush hour. The mechanic found that the transmission had failed at 47,190 miles on the car. Of course the auto was out of warranty. 2015 Chrysler Town and Country Touring Van 5y or 60,000 mi on the powertrain. This could have been a very dangerous situation with the car accelerating and decelerating as we drove. The interesting thing is the certified transmission mechanic told us this was the 4th van he has seen in the last 2 weeks with the same issue. The transmission fluid was full of metal shards, now this does not seem right on an auto with only 47,190 miles on it There is documentation attached with the component data as per the computer record.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534755July 27, 2023
UNKNOWN OR OTHER
The driver side sliding door is not latching fully. The door will be shut and the indicator in blinking, the lights are going inside the car and the door is repeatedly trying to latch. The consumer stated that they brought the car to a certified Chrysler dealer to inquire about repairing the sliding door latch. At this time, the consumer is expected to cover the full cost of the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534815July 27, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
My A/C Compressor Unit froze up. Tearing my Serpentine Belt. Causing my engine to not run at all. My Driver side window Switch wiring melted. So now my window does not function at all. My vehicle doesn't go over 40mph and no longer shifts properly. Most of my engine wiring has melted. I have replaced the MAP Sensor, but it says there is a problem with the circuit. Also says a problem with the Barometric sensor, which I have yet to find. I had to replace the water pump. My cooling fan has totally stopped working. My key sticks in the ignition. I have replaced the battery and starter. I have also replaced the ignition coil pack, Spark plugs and wires. I thought this may be the reason it was having issues starting, but it still continues. My vehicle will studder or stall out while driving. Causing it to lose power, steering. Sometimes the van just doesn't start. Or it will seem like it wants to start, but it doesn't "fire." Sounding like a starter issue, but the starter has already been replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534589July 26, 2023
STRUCTURE:BODY
When hot, the drivers side passenger door does not latch. Multiple people have made comments about the same issue (many for the 2014 model) through various forums. No known solution exists. Would like NHSTA to see if/how many other complaints received as this should be a recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534224July 24, 2023
ELECTRICAL SYSTEM
Driving along vehicle shut off. Back doors locked would not open had a 2 and 3, year old in car seats. Trunk wouldn’t open only front doors. Had to climb over the bucket seats to get the children out, trapped in heat, 2 year old with epilepsy. Got the children out, had to then pull their car seats over the bucket seats. Towed to garage. Was told it needed a fuse box $1500. On back order for 5 days. We are 2,000 miles from home. Repair shop tried to put part in van starts smoking Tells us to send it to the dealer who now says it needs a tipen for $2800. How does a vehicle just stop and lock its occupants in? If it was on fire, one or both of our babies could be harmed. We then had to fly home since we at the time had no vehicle and were way past our vacation. Our broken van is in Massachusetts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533803July 22, 2023
SEATS
Today my wife was driving our 2013 Chrysler Town and Country. I took some pictures of the headrest popped open. I watched some YouTube videos about it to find out that it is a safety feature if the vehicle is in a rear end collision. This van however was not in an accident. Since it is Saturday, my dealer's service department is not open. I will have to call them on Monday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532723July 17, 2023
UNKNOWN OR OTHER, AIR BAGS
While driving my vehicle my driver's side headrest exploded without being in an accident. I received no warning from Chrysler about the headrests being faulty. They left driving that unsafe vehicle with the exploded headrest for over 7 months this before replacing it and refuse to replace the passenger one as well stating, "we will only replace that if it explodes during the extended warranty period for it and yours is almost up." They currently still have my vehicle at the dealership. They clearly want to see a car accident occur knowing that headrest could go off at any moment and was made and installed the sane time as the drivers side.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11532869July 17, 2023
STRUCTURE:BODY
Right passenger sliding door has trouble latching when the weather is hot. For the past three years, every time the weather turns hot the sliding door acts up. It will close but won't completely latch unless you push hard on the back of the door, and even that doesn't last. I'll be driving down the road and randomly it'll unlatch and try to relatch with the door ajar alarm on the dash. I fear that the door will open on its own with my children in the back. But this only happens in the heat of the day. Many times I will hear my car alarm going off when I'm inside my home because it's trying to relatch itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532667July 17, 2023
SEATS
Passenger headrest randomly deployed. No accident no reason to deploy. Deployed when getting inside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532606July 16, 2023
STRUCTURE:BODY
The passenger sliding rear door does not completely latch and close. It will not lock. Many forums discuss the problem with no resolution https://www.cargurus.com/Cars/Discussion-c24554_ds914749
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531896July 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the speedometer and several unknown warning lights illuminated. The contact had assistance from another driver, who disconnected and reconnected the battery to correct the failure. The contact related the failure to a faulty electrical system; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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