Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11542477September 4, 2023
AIR BAGS, UNKNOWN OR OTHER
Bought the truck in 2021. Replaced both outside mirrors during warranty. At about 44000 miles the passenger mirror malfunctioned again. The mirror resets to downward position and when you restart vehicle you need to readjust mirror each time. This is very dangerous especially while pulling the 5th wheel. Received a warning lite for a safety restraint failure. Took the truck to the dealer and was told the passenger side air bag was defective and it was a $1700 repair! Defective at 44000 miles? Are air bags only supposed to last such a short time? This is a serious safety issue that should be addressed and covered by all manufacturers warranties!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542503September 4, 2023
STEERING
Power steering stop working “ACTION REQUIRED “ Steering assist is reduced Drive with care
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542506September 4, 2023
POWER TRAIN
Transmission will occasionally shift hard, “buck”, jerk and shake the vehicle. Problems also encountered when shifting from reverse to drive, when completely stopped, the vehicle will jerk and shake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542428September 3, 2023
FUEL/PROPULSION SYSTEM
Car seems to be having Same issue it was recalled for previously. It powers on but once pushed the start button it does not start it makes a clicking sound and gives a code it was previously recalled for
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542230September 2, 2023
ELECTRICAL SYSTEM
I purchased the 2019 Chevy Silverado 2500 Duramax on July 3rd with 60,000 miles on it and it is in great condition and so great for the price. Then about a week later I had to pull a trailer and it started to ding and say Warning check trailer wiring and then it would say trailer connected and it would go back and fourth ever 5 seconds and would be dining the whole time. I had to drive like that for 4 plus hours and it was very distracting. I was not able to check my speed, get phone calls, control my volume, and many other things which makes me very mad. This is a safety hazard for people in the vehicle and people around us. I really this that Chevy should make this a recall because there are so many people that have this problem and it is very dangerous for people because it makes you take your eyes off the road so much. There are a lot of people that will not tolerate listening to the dinging noise and they will unplug the trailer and they will have no break lights nor blinkers because they do not want to listen to it and that is even worse. Especially when there is a lot of traffic people are not able to see if you are breaking or not and that is when accidents occur. If a lot of people keep having this happen they will on want to buy these vehicles anymore that is where I am at. I am thinks about getting rid of it and staying away from Chevy and GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542283September 2, 2023
POWER TRAIN
My car turned left with the risk of jumping to the opposite lane. It happened twice. First at 40 mph and the second time at 70 mph. I didn’t feel any issue with the steering drive but more with the traction. I’m not sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542314September 2, 2023
POWER TRAIN
Tcm went out while driving with loaded trailer locked trans in low gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542321September 2, 2023
POWER TRAIN
My TCM went out in my truck while towing which made the vehicle not be able to move putting my family in jeopardy while on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542326September 2, 2023
POWER TRAIN
The transmission control module (TCM) began acting erratic. At times the transmission will not shift but several times it has gone into park( with no warning) when slowing down causing the wheels to lock and the truck skids to a stop. I was nearly in 2 accidents when this happened. Both time I was hauling a load and caused the traffic behind me have to swerve to not run into me. In looking into the issue I found that in 2011 GM had put out a shop notice that they had a known problem with the TCM and they thought it might be caused by a non-OEM fan belt causing electrical discharge that might impact the TCM. A second shop notice from GM stated that the issue was due to heat and since they has mounted the unit on the fan shroud it should be moved. But none of the shops I went to knew about these shop notices from GM. Thousands of TCMS have failed but no recall. GM has now greatly reduced production of replacement modules and the cost of a new TCM has gone from $400 to $5000 ( Plus programing ) and a long wait time to get one. You can get one refurbished for $1200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542125September 1, 2023
ELECTRICAL SYSTEM, STEERING
I first noticed jerking in my steering two days later the power assist failed. It was almost impossible to steer the vehicle. Luckily I was just leaving my drive. Next time I was in the vehicle the power assist for the steering worked fine, went online and found a video that makes the repair was a body to frame ground strap. This braided copper ground strap from frame to body is located right behind the passengers front wheel. It is subject to salt and corrosion. My vehicle only has 40,000 miles on it and I do have a picture of the failure cost me $10 to repair it shame on GM for putting this critical ground just behind the front tire exposed to salt and corrosion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542127September 1, 2023
SUSPENSION
The contact owns a 2010 Chevrolet Silverado 1500. The contact stated that while attempting to service the vehicle, he discovered corrosion throughout the entire suspension. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542169September 1, 2023
POWER TRAIN
While driving on the highway on ramp, the transmission came out of gear. The engine would accelerate but the transmission would not stay engaged. at this time the check engine light came on. Upon having it towed to a dealership and having the vehicle inspected. It was determined that "the Torque Converter came apart causing metal in the pan when hot vehicle would stop pulling". The transmission has been replaced at considerable expense. Dealer had stated to me that they have seen multiple vehicles with this same issue from 2015 to 2020 models. While we were at the dealership two vehicles were checked in with similar issues. This torque converter issue poses a risk while accelerating/passing other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542176September 1, 2023
SERVICE BRAKES
About a month ago I noticed some intense shaking in my 2020 Silverado 1500 RST when braking. The shaking is not only felt in the seat and steering wheel, but is also observable in the dash and in the gear shifter. Due to the obvious concern, I made an appointment with the dealer who, after inspection, stated that all 4 rotors were warped due to overheating. I mostly use the truck on the highway, tow a river raft (easily carried by 2 people) on a small trailer 2 times a year (about 70 miles roundtrip), have never used the bed with excess weight, do not ride my brakes when driving, and I live in Alaska where the temperature is cool (high temps rarely exceeding mid 60's). The brake status report on my dash presently shows my original brake pad life to be 83% on the front and 89% on the rear which was inline with the dealer report that the brake pads were still quite thick. These prove that the brakes have not been overused or abused. According to Kaufman and Associates website, "General Motors is recalling over 350,000 2020 Chevrolet Silverado and GM Sierra pick-up trucks due to a fault in the brake system....The issue involved a lack of heat-treatment for the bolts used to attach both the front and rear calipers.....The issue comes down to long-term performance and safety....Untreated bolts run the risk of breaking under loads, and this can result in braking issues, wheel rotation problems, and internal damage to other parts of the truck. These trucks also suffered from brake system control module and premature brake wear issues, and countless owners have reported brake system issues as varied as check engine lights to outright brake failure." According to the local dealer, my VIN isn't included in the recall and they cannot fix it until it is included (or I dish out $2k). It seems obvious that the issue in my truck is the same that led to the recall of the other 350,000 trucks and I simply need my VIN added so that it can be fixed before catastrophic brake failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541811August 31, 2023
UNKNOWN OR OTHER
The frame rotted in the middle of the vehicle causing an unsafe situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541816August 31, 2023
POWER TRAIN
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while the vehicle was shifted into park(P), the transmission erroneously jumped into reverse(R). Additionally, while driving at unknown speeds, the vehicle shimmied. The vehicle also unintendedly downshifted. The vehicle failed to accelerate at above 40 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the torque convertor and drive shaft needed to be replaced. The drive shaft was replaced but the failure recurred. The vehicle was taken to another local dealer, Balise Chevrolet Buick GMC (440 Hall of Fame Ave, Springfield, MA 01105 (413) 233-4668) where it was diagnosed and determined that the tires needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer and informed provided warranty information. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541597August 30, 2023
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that the Stabili-trak warning light was illuminated. While driving approximately 60 MPH, the vehicle stalled. While making a turn at 40 MPH, the vehicle shut off. The contact used OnStar to perform a diagnostic test, and the result was a failure with the fuel pump. The vehicle was taken to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to another dealer, Chevrolet of West (225 T M W Pkwy, West, TX 76691) where it was diagnosed that the battery fuse box and ground cables needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541633August 30, 2023
POWER TRAIN
The contact owns a 2011 Chevrolet Silverado 3500. The contact stated while driving approximately 10 MPH and slowing for a traffic signal, the vehicle downshifted very hard. The contact stated that there was an audible clunking sound while the transmission was downshifting. The contact stated that at approximately 1 MPH, the rear wheels locked up and the vehicle came to a sudden stop. The contact stated that the failure had recurred and was unpredictable. The contact stated that the "Shift Inhibited" message was displayed. The contact stated that the rough shifting occurred at various speeds while upshifting or downshifting. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the Transmission Control Module (TCM) needed to be replaced. The contact was informed that the TCM module was on a national back order. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541635August 30, 2023
AIR BAGS
The contact owns a 2015 Chevrolet Silverado. The contact received notification of; NHTSA Campaign Number: 18V586000 (Steering), NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic), and 21V504000 (Air Bags). The contact stated that while parked and the vehicle powered on both sides torso air bags deployed without a collision. The driver sustained an ear injury. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11541732August 30, 2023
STEERING
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality and the steering wheel became difficult to maneuver. Additionally, the contact stated that the vehicle stalled while reversing on several occasions. There was no warning light illuminated. The contact stated that he was able to restart the vehicle. An unknown dealer was notified of the failure and informed the contact that the failure could be related to the electric power steering. The vehicle was not diagnosed nor repaired. The contact referenced NHTSA Campaign Number: 17V414000 (Steering). The manufacturer was notified of the failure and informed the contact that they could not assist, and the vehicle would be repaired at his expense. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541750August 30, 2023
UNKNOWN OR OTHER
My pickup has 71,000 miles and the frame has cracks in it and very rusted out. There’s got to be something done , I am still paying for it, I have it for roughly 2 1/2 years. Even though it is a 2014 it looks to be good shape, but don’t llook at the frame. My mechanic will not put it on a lift because he is afraid crushing it completely. Pictures attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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