Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11541505August 29, 2023
UNKNOWN OR OTHER
I [XXX] purchased a vehicle by trade-in from Augusta Mitsubishi on Tuesday 6/20/2023. Upon further review of the contract, I noticed some things that were not right. 1. They had the vehicle I traded as a Chrysler 200 but I gave them a 2001 GMC Sierra. 2. On the retail purchase agreement, the color of the truck I purchased is gray but it is black. 3. It seems as if the numbers were manipulated to suit the deal. I also had the truck diagnosed and they found a number of issues such as the brakes and rotors were worn. The biggest issue was that the lug studs had been cut which is a major safety issue. In light of everything in this letter, I feel that the dealership should be held accountable, which is why I'm asking that they pay off the truck and send me the title, refund my down payment, and pay for the repair cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541191August 28, 2023
ENGINE, UNKNOWN OR OTHER
Upon light acceleration of the vehicle, a rough gearshift occurred followed by a check engine light and the vehicle continued to shift roughly and idled roughly. After months of diagnostic work and attempts at repairs, it was determined the lifters were the issue. From independent research I understand this is a somewhat common (and pricey) issue. I’m not sure why there is not a recall for the cheap lifters, but I would like to pursue possible reparations for this fault of GM that has left me without a vehicle and left me with a great financial burden for over six months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540985August 27, 2023
POWER TRAIN
while attempting to accelerate or decelerate we feel a hesitation and harsh shift. also along with the harsh shifting there is a shudder at speeds from around 50-72 miles per hour. yes it is available for inspection. it was a bit nerve racking not knowing if we should be driving or not, we bought the vehicle with 59,000 miles on it and felt some jerky shifting but didn't think anything about it because it was a chevy and that is all we drive, but now with the shudder we are concerned. we were on a road trip yesterday to help our niece move and she lives 3.5 hours away and we noticed the shudder again, ( we just had it in the shop for new tires, rims and balance thinking it was the tires and rims and alignment ) we were nervous to drive it back home, more severe shudder like driving on rumble strips and the steering wheel would even shake. no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540882August 26, 2023
SERVICE BRAKES
Brake caliper warped
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540900August 26, 2023
POWER TRAIN
vehicle experiences a vibration or 'shudder' when accelerating and when maintaining a constant speed. The shudder is coming from the transmission. There could be a safety concern should the transmission fail during operation. The dealer has confirmed the problem and performed a fluid flush. However, the problem remains. No warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540926August 26, 2023
TIRES:TREAD/BELT
The outside tread separated without a drop in air pressure or without any warning, other than a wobble before the tire blew out. This occurred at 65 mph (posted speed limit) on a busy interstate. I was only able to avoid a wreck because I was traveling in the right lane and was able to immediately pull off the side of the road. The tire destroyed my inner wheel well and outer trim, causing over $1,400 damage. The tread flew into the left lane and was run over by every vehicle traveling in the left lane. I turned the tire in to the General Manager at the Williamsburg Goodyear Store, [XXX] . He gave me the number to call for Goodyear claims. I called the number twice during business hours 1:00 pm to 2:00 pm CST only to reach a voicemail that said they were on their lunch break. The voicemail did not give an option to leave a message. I reported this the next day via email to [XXX] . He said he would give Goodyear Claims my telephone number and email address and they would get back to me. I have not heard back from Goodyear. My insurance company has photos of the damage and paid $1,200 for the damage and I paid $200 for my co-pay to have my truck repaired. I have photos of the tire and damage that I can provide. Because I have zero faith in a tire that blew without warning with 41,800 miles on a 55,000 thread wear warranty, I purchased 4 new tires from another manufacturer. [XXX] said this tire was discontinued and wasn't available to replace the blown tire even if I wanted to replace it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540747August 25, 2023
ELECTRICAL SYSTEM
On three separate instances (two after paying $3,000 to "fix" it) my 2021 Trailboss is flashing warnings of: Park Assist Off, Steering Assist is Reduced Drive with Care, Service 4WD, Service Trailor Brake System...all while driving down the rode and losing all gauges/flatlining and no fuel warning engaging (had a 1/2 tank). The Chevrolet Dealer claims it's not producing a code (Thankfully I recorded the evidence)...Truck has just over 40k miles and has been driven with care. **Pictures are all while driving down the road** Serious electrical and SAFETY ISSUE and it needs to be RECALLED and addressed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540764August 25, 2023
STRUCTURE:FRAME AND MEMBERS, POWER TRAIN
The contact owns a 2011 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. No warning lights were illuminated. The vehicle was towed to the residence and then towed to a transmission specialist to be diagnosed. The contact was informed that the transmission needed to be replaced; however, the contact was informed by the technician that the vehicle could not be repaired due to a rusted subframe that needed to first be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was provided information on how to independently repair a subframe, but no further assistance was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540844August 25, 2023
STRUCTURE:BODY
The frame has rusted with holes and is flaking away. The local dealer would not take the truck on trade because of the extensive rust and liability of reselling it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540849August 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
The fuel pump has put metal shaving all through my fuel system and It is available for inspection if anyone is interested in taking a look at it. It made my truck die in the middle of the highway. It put me and a lot of others in danger! AutoNation Chevrolet seen and confirmed and said it was because the cp4 fuel pump isn’t compatible with my truck and that a class action was just granted over this in 5 states. The Chevrolet dealership inspected the component. Only light that came on was change fuel filter and I got it changed just a day or two before it died on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540485August 24, 2023
AIR BAGS
The contact owns a 2008 Chevrolet Silverado 1500. The contact stated that while driving 20 MPH and depressing the brake pedal to make a right turn, the front driver's side and front passenger's side air bags deployed, causing the rear windows to fall. The vehicle was taken to the dealer, where it was diagnosed that the air bags inflators were corroded. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they would only cover the repair of the passenger's side air bag. The failure mileage was approximately 64,644.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540538August 24, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I have been having problems with my vehicle cutting off and I would jump start. It often gave be a theft code on the dash. Until one day it stops starting all together. Now to find out there is a recall on the electrical system I was told by my mechanic please contact me so I can get this resolved will be with out of transportation, paying insurance and a car note thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540572August 24, 2023
EXTERIOR LIGHTING
ATC LED Trailer running lights drop out after 2 or so hours of operation. The Trailer is being towed by a 2022 Silverado High Country 3500. I have had the Silverado into Serra Whelan Chevrolet to check the trucks trailer lighting system, said they thought it was the trailer, on 5/10/22. Talked with the service person there and he recommended I purchase a Curt resistance jumper plug part number 57003 because this is an issue with the truck not being able to see the low current drawing LED running lights. I bought the Curt part number 57003 and installed it between the truck and trailer plug. The running lights now drop our after about two hours of operation. I contacted Chevrolet customer service and started an issue # 9-10551955094 on 08/24/2023. Am going to try having Serra Whelan Chevrolet look at the trucks light circuit again. This is a serious safety issue, no trailer tail lights at night. This is an open issue not resolved by GM, I can only safely drive this trailer truck combination during the day, running lights drop out after around two hours of truck trailer operation...no solution has been found as yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540577August 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving Eastbound on highway 150 on my way to work. I have adaptive cruise control in my truck and have used it many times before on this exact road with no issues. Traffic was moving slow and the adaptive cruise control was following the car in front of me exactly how it is designed to do (ACC can be turned on at speeds as low as 5 mph in this vehicle and can come to a complete stop and restart movement from a complete stop). I drove through a section of this road right after the lake crossing where the morning sun was pretty bright directly facing us for a few seconds. During this time my foot was off of the accelerator and brake as instructed by the vehicle manual for safe operation of the ACC system. In these few seconds the truck unexpectedly accelerated aggressively with no warning and before I had a chance to react the truck rear ended another vehicle, pushing it into the car in front of them as well. I have been found liable so far by insurance. I am trying to argue on my behalf. I firmly believe I am not personally liable for this accident. The system in the truck is supposed to fail safe (meaning when meeting uncertain variables, such as low camera visibility, the vehicle should disengage the ACC instead of aggressively accelerating with no information of what is in front of it) and it did not in this circumstance. As stated, I had no input to the accelerator or the brake at the time of the accident according to the owners manual safe operation of this system. The vehicle FAILED to disengage the ACC system as it was supposed to and caused an accident I had NO TIME to react to by aggressively accelerating without any warning. The vehicle has been appraised for repair by the insurance company and was found to have $7000 in damages.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11540604August 24, 2023
UNKNOWN OR OTHER, ENGINE
46000 miles and the oil pan rotting from the salt on the roads i have an extended warranty no one wants to cover the warranty it has 100000 power train warranty and no one wants to be responsible for it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540298August 23, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that after driving at an undisclosed speed and towing a fifth wheel, after visual inspection, the contact observed that due to the routing of exhaust system, heat from the exhaust had started to melt the front wall of the trailer. The contact was concerned that the trailer battery and propane tank were resting on the other side wall, which could potentially cause a fire. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but advised the contact that the exhaust could not be rerouted. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540427August 23, 2023
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
The TCM failed in rush hour traffic! In Minneapolis Minnesota, the stability control light came on, traction control light came on, no throttle, no power. We backed up traffic, got push to the side of the road, towed to the service shop, and was told the Transmission control module (TCM) failed. Then told they are on national backorder from GM. The truck has been down for 3 months with no answers or parts in sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540440August 23, 2023
ELECTRICAL SYSTEM
Transmission Control Module Failed on the highway while towing and left me and family in a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539982August 22, 2023
POWER TRAIN
Transmission (6L80/E) started slipping at around 100,000 miles and needed completely replaced/rebuilt. This is replicated on multiple trucks with this transmission from 2016-2018. Evidence was slipping while shifting between 2-3rd gears. Dealership advised transmission needed completely replaced. Cost associated was ~$4000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540003August 22, 2023
STRUCTURE:BODY
2013 silverado was in for a fuel leak, which turned out to be a rusted out fuel pump and gas line. However the mechanic found that the frame on either side of the gas tank was severely rusted and recomended to NOT do the repair because the truck was now worthless and would not pass a safety inspection. The truck has only 53500 miles and has been frequently washed underneath and stored mostly inside. A frame repair shop can weld a steel cap over the frame in the affected areas at a cost of over $2000. Seems like GM should bear some responsibility for such poor quality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Silverado