Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11544464September 14, 2023
ELECTRICAL SYSTEM, STEERING, WHEELS
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544468September 14, 2023
ELECTRICAL SYSTEM
GM Infotainment system repeated intermittent malfunctions. Safety concern: Repeatedly (~20%) while driving, the audio from the car radio will spike to full volume for about 5 seconds, then the infotainment system will reboot. THIS IS VERY UNSAFE as it is startling to the driver, nearly resulting in multiple crashes. This is an issue reported by multiple owners, as evidenced by a simple Google search of '2023 silverado volume spike'. GM has refused to acknowledge this and has not issued a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544539September 14, 2023
ENGINE
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that when the vehicle was started, there was an abnormal ticking sound heard. The contact stated that the sound was like a metal on metal. The contact stated that he drove approximately 20 MPH and returned to the residence and turned off the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed that the lifters were sticking and were not opening as designed and the cylinder was pressing down on the cam shaft. The mechanic determined that the lifters needed to be replaced and then he would inspect the cam shaft for damage. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544603September 14, 2023
UNKNOWN OR OTHER
Had an inspection done and was told that the frame is partially rusted through. We took it to our dealership to be fixed and was told there was nothing they could do because Chevy does not want the liability of fixing rusted frames for its 2010-2013 models. I also found this to be true with local body shops in my area so basically our 11,000.00 vehicle is junk. After my research, this seems to be a common problem with Chevy and should be investigated. They should be ashamed of their business tactics by putting people's lives in jeopardy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544209September 13, 2023
FUEL/PROPULSION SYSTEM
Per a report from Car Complaints, the lawsuit alleges that 2011- through 2016-model-year Chevy Silverado and GMC Sierra pickups equipped with the 6.6L V8 LML turbodiesel Duramax engine are equipped with defective Bosch CP4 fuel pumps that are more fragile and prone to wear than previous CP3 fuel pumps. According to plaintiffs, the defective CP4 pumps can be destroyed by U.S. diesel fuel, which is allegedly “drier” than diesel fuel in other countries. The lawsuit alleges that U.S. diesel fuel does not provide adequate lubrication for the CP4 fuel pump. The lack of lubrication can lead to internal fuel pump damage and result in metal shavings that damage the pump, the fuel system, and the GM Duramax engine as well. This damage can lead to the truck stalling and losing power, and may require the vehicle to be towed to a shop, leaving customers with big repair bills. The lawsuit goes on to allege that GM was aware that the Duramax engines and related fuel pumps were defective prior to selling affected vehicles, but declined to notify customers. Rather, GM allegedly concealed that the defective CP4 pumps may be destroyed by U.S. diesel fuel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544240September 13, 2023
TIRES:TREAD/BELT
Front driver ( PJB9 C21V 0619 ) and passenger ( PJB9 C21V 0419 ) tires are wearing uneven with correct alignment. Severe feathering, rought riding, and loud road noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544311September 13, 2023
UNKNOWN OR OTHER
We purchased a 2023 Chevrolet Silverado High County on Thursday, August 10, 2023, at Reed Chevrolet in St. Joseph, MO. On August 19, 2023, the infotainment system failed on the vehicle. It was returned to the dealership for repair. In coordination with General Motors, the dealership could not fix the issue. They said a new infotainment system was required, but they did not have a strategy or solution to our problem. They indicated this was a supply issue, and they could not get an infotainment system as it was back-ordered. On September 11, 2023, the dealership had to trade us vehicles as they could not provide a time frame for repair. We had to give up the 3.0 straight 6 Duramax diesel we wanted and go with a gasoline version. In communication with GM, they were aware of this problem, based on the careful wording of their responses and the 2021-2023 model year Silverado pickups. I researched these model ears and found this was a common problem among many Silverado owners. GM is also well-known for this issue infotainment issue and has settled a previous class action lawsuit for different model years. GM needs to be held accountable for this issue. I look forward to your response. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544351September 13, 2023
TIRES
The contact owns a 2015 Chevrolet Silverado 1500 equipped with Tread Wright Tires, Tire Line: Mud Lord, Tire Size: 295/65/R20, DOT Number: 1422. The contact stated while driving approximately 65 MPH, the contact heard an abnormal flapping sound coming from the rear of the vehicle while the vehicle started shaking and vibrating. The contact stopped and inspected the vehicle and discovered that a baseball-sized bubble had developed on the tread of the rear passenger’s side tire. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure, but no assistance was offered. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544042September 12, 2023
UNKNOWN OR OTHER
I purchased this vehicle and a few days later found out the frame has practically rusted / rotted and will have to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544108September 12, 2023
STRUCTURE:BODY, SUSPENSION
Frame and suspension components are complete rusted and rotting off of frame. I am afraid to drive the truck in fear of it falling apart on me while on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544120September 12, 2023
ELECTRICAL SYSTEM, STEERING, ENGINE
At low speed power steering will cut off and kick in opposite direction, radio will blank out followed by service stabilitrak warning has happened multiple times in last few wks since first of Sept 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544153September 12, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
This truck was optioned with the trailer tow package which includes a trailer brake controller. However, if the battery on the trailer is a higher voltage than the truck battery, the trailer brake controller will fail intermittently. This leaves the truck traveling at freeway speeds with no trailer brakes. This is EXTREMELY UNSAFE. GM is aware of the problem and has issued a technical bulleting "23-NA-113 Information on Trailer Brake Disabled or DTC Stored" on June 28, 2023. This is an EXTREMELY hazardous situation and should be resolved immediatlly or the truck owners should be advised to NOT TOW with the trucks until resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544161September 12, 2023
AIR BAGS, UNKNOWN OR OTHER
Airbag and steering wheel problems. Neither driver's nor passenger's airbag deployed in a major crash. Our truck was hit by a fully loaded dump truck, speed unknown. Our driver had "mustang sign," bruising to chest. Passenger had seatbelt bruising. No warning lights or other indication was present to indicate that there was any problem with the airbags. We are the original owners and there was no previous use of, nor work done on the airbags. Steering wheel collapsed onto driver's legs, which we were told is common for adjustable steering wheels. Vehicle was totaled and is at junk yard. We have requested the collision report and can provide upon request.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11544180September 12, 2023
ENGINE, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Vehicle engine blew up stopped running. I was driving up Highway 17 leaving Santa Cruz heading towards Sacramento when Engine failed was able to pull off the side of the freeway without being sideswiped had to have CHP come and shut down the number one lane in order to get vehicle towed. Was pulling a travel trailer. Vehicle and trailer were towed to the closest hotel in Scotts Valley the following day truck was towed to Watsonville Chevrolet where they tore the engine apart and found the catastrophic failure of the engine, vehicle was inspected by Watsonville Chevrolet mechanic. There were no warning mites before engine stopped working no warning and was very fortunate by God's graces to get off the side of the highway before being sideswiped or rear-ended. The repair took 47 days to fix two days after I got the vehicle back the battery was dead because certain electrical components like battery and stereo were not reconnected therefore caused a drain and would not start. Had to call GM again to have the vehicle towed to Folsom Chevrolet California where they kept the vehicle for 9 days to fix the problem which was electrical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544197September 12, 2023
POWER TRAIN
The GM 6L80 transmissions have a faulty torque converter. When it goes out it causes a horrible vibration and drive train failure. Which leaves you stranded in traffic or on the side of a busy highway. These transmissions have been installed by GM since 2013 knowing they fail prematurely as early as 60k miles. It’s a running joke that this transmission saved repair shops because of the sheer amount of failures. With the cost passed on to consumers. There are several in detail breakdowns of the defect in this part on various social media platforms and Internet forums. You can call any transmission shop across the nation they can confirm the defect. There where no warning lights prior to, during, or after the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544201September 12, 2023
ENGINE
GM has produced millions of vehicles with the 5.3 motor with AFM,DOD,VVT issues. They are well aware of this issue. The factory defect causes the lifters to collapse causing catastrophic engine failure. This posses a hazard to consumers in traffic trying to navigate their stalled vehicles off the roadways. GM customer service is rude and dismissive, furthermore they offer no assistance to fix these problems. The issues with these motors is well documented and any repair shop/ dealership can confirm these issues. There is no indication from warning systems prior to this failure. However there are multiple Dash warning lights after the catastrophic failure occurs. The cost is passed to consumers to address these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543793September 11, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I took delivery of my 2022 Chevy Silverado in March, 2022. I still does not have the park assist and Emergency Stop when backing up installed, which of course is a safety hazzard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543872September 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that the radio volume was decreasing and increasing intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was water leaking through the rear sliding window into the stereo amplifier, which had caused the amplifier to experience an electrical shortage. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,763.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543905September 11, 2023
AIR BAGS
The dealership allegedly replaced the Takata airbag on the vehicle. Less than 50 miles later the "Service Airbag" dash light came on. When I took the vehicle back to the dealership they said "Yea, this happens a lot" They schedule an appointment to check it out. Their conclusion was that the two items were not related and that I would need to pay for parts and labor. They said the air bag sensor was bad. That dashboard light was never on before i took it in to the dealership. I spoke to Chevrolet customer service who stated that Dealerships are independent owner operators and since the item was closed in the recall data base that they couldn't do anything. Now I'm reaching out to NHTSA for help to fulfill the recall on the Airbag that you recalled for the safety of the public. It appears to me that they are not taking the recall as serious as you are, but in fact they have found a way to bill people for the repairs of the airbag recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543927September 11, 2023
POWER TRAIN
General Motors USA produced several years of vehicles with a faulty transmission control module (TCM). From 2008-25 Chevrolet and GMC trucks with the 6.6L Duramax engine and Allison 1000 transmission all used the same TCM; part 24256861. This part has experienced a very high failure rate. GM has put out Service Bulletins acknowledging this issue and has not made a recall. Safety concerns with the TCM are related to overheating. I have a 2010 Chev Duramax 2500 with that TCM; on July 16, 2022 my truck was taken in for repairs due to the failure of the TCM. For 14 months the truck has been down due to no new parts available from GM and no parts being manufactured in 2022. This has been a substantial impact to me as a consumer. There is a need for new improved parts for this long-standing faulty TCM issue. The lack of recall on this TCM is subjecting consumers to risks of overheating the transmission system as well as incalculable down-time impacts related to personal and business owned trucks. This problem of the faulty TCM on my truck was confirmed by the local auto repair shop I use as well as the local Chevrolet dealership in Delta, CO. The TCM, will long known problems acknowledged by GM, needs to be on a recall for consumer protection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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