Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11572737February 19, 2024
UNKNOWN OR OTHER
Brought truck into dealer for trade in. Dealer refused to offer trade due to excessive rusting of the frame. Dealer informed me that this situation has been prevalent in Chevy trucks due to negligence during the manufacturing process. Truck body and engine are in good condition. only 120000 miles. After leaving dealership researched this problem on line and now see that there are numerous consumers that have suffered the same fate. This is totally unacceptable and GM should do something about this to compensate their customers. GM apparently failed to treat the steel frame properly during manufacturing causing the steel to deteriorate prematurely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572741February 19, 2024
STRUCTURE:BODY
Wax coating is evaporating exposing bare metal on the frame. This is the OEM coating and its failure will result premature degradation of the frame of the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572807February 19, 2024
POWER TRAIN
Nothing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572623February 18, 2024
ENGINE
Torque Converter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572631February 18, 2024
FUEL/PROPULSION SYSTEM
I began to smell gas near my gas tank. Upon further inspection, I noticed there was gas leaking down the side of the tank. I then tilted my truck bed to look at the leak from above the tank and I noticed that the plastic piece connector coming out of the fuel pump housing to the supply line was pumping a stream of gas all over the top of the tank. I went to disconnect the hose and the plastic piece broke instantly fully cracking apart. Thankfully this was in my driveway and not driving as this would have been very dangerous. There was no warning light and this would have sprayed fuel everywhere, especially at speed. There are hot parts all over there and would probably resulted in a fire, and at the very least the truck to shut off while driving. I did not take it to a dealer as the damage was extremely obvious. The truck has never been in a crash and I’ve never changed out any components involving the fueling system, meaning that it simply broke apart on its own. This appears to be a common problem and yet it is not a recall. I had to spend my own money replacing the fuel pump and housing in the tank, as well as the supply line connector as the plastic on that also failed. I started smelling gas and then a few days later is when I found the issue, but I had been driving the truck, including at highway speeds. The truck has 100,365 miles and I’m the original owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572330February 16, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
While stopped at an intersection my truck lost all electrical power. a couple of seconds later the dash lights came on saying that the vehicle did not have any brakes or brake assist. Then while the vehicle was still in drive it started. due to the brakes not working the vehicle jerked forward. I put the car in neutral. The light turned green and I was able to get out of intersection and then went to the side of the road. While driving this short distance the vehicle displayed that because the brakes were not working it would not go over 62 MPH. Once I was able to stop I shut vehicle off. I waited a short time and restarted the vehicle. This appeared to fix the braking problem but the check engine light stayed on. Drove home with no further issues and called for service which will be 2/19/24. Mostly my concern is that the vehicle restarted while in drive with the vehicle having no brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572025February 15, 2024
AIR BAGS
The front passenger side air bag inflator ruptured sending particles and other debris throughout the passenger cabin while driving in city traffic, it is available for inspection, I feel like my safety and that of others was put at risk by the manufacturer not notifying me upon purchase, titling, and registration that this vehicle was the subject of a safety recall involving the air bags on this model, it posed a potentially life threatening risk to operate or be a passenger inside this vehicle and nothing has been inspected by anyone yet, it just happened a few hours ago, there was no warnings or messages prior to incident occuring unexpectedly. Something sounded as if it literally blew up inside the truck, thankfully I had no passengers at the time, it scared me badly, as I thought someone had hit me with their vehicle, after the explosion, the OnStar telephone symbol illuminated on the mirror and the radio silenced itself, and the emergency flashers turned on by themselves and there appeared to be smoke pouring from the passenger side of the cabin but turned out to be the air bags powder residue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572189February 15, 2024
ENGINE
2023 Chevrolet Silverado ZR2 purchased 7/10/2023 with a 6.2L gasoline engine - Lifter and engine bearing failure leading to complete engine failure at 5920 miles on [XXX]. Dealership has been in possession of the vehicle since [XXX]. Engine failed, leaving me stranded at an intersection blocking traffic in single digit temperatures. Due to the electronic gear shift, there was no way to put the vehicle in neutral to move it from the intersection. The tow truck driver was forced to drag the vehicle onto flatbed tow truck, possibly damaging other components in the process. This appears to be a common issue that is known by General Motors without remedy. Appears to be related to the Dynamic Fuel Management system and spring-loaded lifters that fail. The vehicle has been inspected by Chevrolet Dealer, who determined it needs a full engine replacement. There were no warning lamps or messages leading up to the failure. Vehicle drove normal for over 100 miles on the highway. Upon exiting the highway, the auto start stop feature turned the engine off at a stop light. Upon letting off the brake, the engine struggled to start back up and check engine light came on. Pulled over immediately, and upon stopping at the stop sign the engine seized and would not restart. This led to me blocking an intersection for over an hour in single digit temperatures waiting for the police and a tow truck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572200February 15, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Brake system failure reported on screen. Extremely hard to stop vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572253February 15, 2024
POWER TRAIN
Transmission (6L80) torque converter failed at 76k miles. The transmission has never shifted well but was told that’s how they shift. Vehicle is not used for towing. And all scheduled maintenance was followed. While driving down the road the transmission suddenly started shuttering and jerking. Luckily, I was able to make it to a transmission shop who confirmed the torque converter was shot. Called Chevy dealer and the service rep advised that there is a reason they have 30 of those transmissions on the shelf right now, it’s a known issue. Unfortunately, it’s outside the warranty. Transmission has already been replaced with a remanufactured 6L80. 500 miles after the new transmission installed, the torque converter went out again. Another 6L80 is scheduled to be put in. This transmission is unreliable and went out while driving down the highway. No warning lights ever came on to indicate any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571841February 14, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2023 Chevrolet 5500. The contact stated while driving at various speeds and making a slight right turn, the ABS warning message was displayed and the front driver’s side wheel braking system erroneously activated. During the failure the message "ABS Failure" had displayed. The vehicle was taken to the local dealer who was unable to determine the cause of the failure and the vehicle was not yet repaired. The manufacturer was notified of the failure and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571903February 14, 2024
ENGINE
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 50 MPH in extremely cold temperatures, the engine seized and the wheels locked up inadvertently, causing the vehicle to skid to a stop. The contact was unable to pull to the side of the road. The vehicle failed to restart. The contact stated had to walk back to the residence in the extremely cold weather. The vehicle was towed to a friend’s garage. The vehicle was then towed to an unknown dealer, where it was diagnosed that the lifters had failed. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571970February 14, 2024
SEAT BELTS, SERVICE BRAKES
Seat belt anchor broke replaced under warranty but replaced with same defective parts and broke again. Dealer refused to repair without payment of $160.00. Fan belt for air pump brakes you have no brakes to stop truck. A/C condenser defective from factory leaks at seams burns out compressor. GM refuses to recall and dealer charges $1800.00 to repair. I've repaired all these problems on my own except for seat belt anchor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571631February 13, 2024
ENGINE
Engine cooler line is leaky. if I continue to operate the vehicle with low oil pressure, there may be a loss of propulsion. An engine operating with low oil pressure may also be prone to failure. In 2021, a TSB was issued to repair this problem, but it no longer is active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571737February 13, 2024
SEAT BELTS
I attempted to fasten my driver side seatbelt & the cable holding the seatbelt to the vehicle frame on my left side broke completely off, I have it temporarily attached until I can have it restored to its expected level of performance & have shown it to a Chevrolet service department & they informed me my cost to have them repair it would be $750, This incident never before or after the seatbelt break, Activate any warning lights on the vehicle, Could just as easily snapped in a crash, Being a retired state trooper myself I am deeply concerned about operating a vehicle with defective seatbelts & was appalled at the dealerships lack of motivation to address this dangerous situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571590February 13, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My dash Cluster quit working,the only part that works I can read my miles but I don't have the PRND321.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571389February 12, 2024
SERVICE BRAKES
Brake pedal hard to push down. Almost drove through shop door, going slow. Heavy equipment and cdl class A driver over 40 years. Fluid is full, brake pads and related items are correct. Shut engine off waited few minutes, seemed ok. It did it again immediately, hard two other drivers try with similar results. Odd noise coming from under hood when pedal is applied. No leaks observed or detected. Pedal is solid near top no fade at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571393February 12, 2024
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while the temperature was below zero, the oil cooler lines cracked and began to leak oil. The contact noticed oil spots on the driveway. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to the Customer Satisfaction Program: N192220080 (Engine Oil Cooler Lines Detaching from Crimp). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571411February 12, 2024
POWER TRAIN
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, an abnormal grinding sound was coming from the engine. The contact stated that the vehicle surged forward after experiencing hesitation. The vehicle was taken to a dealer where the valve body was replaced; however, the failure worsened upon retrieving the vehicle. The dealer was notified of the failure and informed the contact of Technical Service Bulletin: 20-NA-187. The dealer stated that there was no repair for the bulletin. The manufacturer was also notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571540February 12, 2024
STRUCTURE:BODY
What component or system failed or malfunctioned, and is it available for inspection upon request? Truck failed state inspection because the frame had rust/corrosion holes in. Frame has been replaced @ this time & the old frame was scrapped. How was your safety or the safety of others put at risk? Due to the rotted/rusted frame the reliabilty & safety of the vehicle was compromised & could have resulted in injury, accident or death Has the problem been reproduced or confirmed by a dealer or independent service center? Independent garage verified the defective frame & replaced it w/a new frame. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? After having the frame replaced the vehicle now passed the required state safety inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Some surface rust was visible on the frame but it was not discovered to have rotted holes through until the underside was looked @ for the state safety inspection. It should also be noted that Chevrolet was contacted & provided the same documentation attached within. Chevrolet DENIED any re-imbursement due to the following: "After further review by our GM Reimbursement team, the vehicle is not eligible for a repair reimbursement due to the repairs being performed at a 3rd party. Also the vehicle is outside of the bumper to bumper warranty it would have been covered under by age and mileage."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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