Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10216016January 25, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT
SPEED SENSOR WENT BAD AT 45,000 MILES ON A 2005 IMPALA. REPAIRED THE PROBLEM AND FOUND IT CAUSED THE INSTRUMENT CONTROL PANEL TO BE IN-OPERABLE AND NEED TO REPLACE THAT. WIPERS ALSO PARK IN UPRIGHT POSITION. NO DEFECT CODES FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215852January 24, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHILE DRIVING MY 2005 IMPALA LS WITH ONLY 38,000 MILES ON IT, THE SPEEDOMETER DROPPED TO ZERO THEN BACK TO WELL OVER THE LIMIT. LATELY IT IS ALL OVER THE PLACE. THE TACHOMETER IS DOING THE SAME. I TOOK THE CAR TO THE DEALER AND THEY SAID THEY WOULD REPAIR IT BUT WOULD COST ME OVER $600.00. THESE THINGS ARE COVERED ON THE PICKUPS AND SUV'S TO 70,000 MILES BUT NOT THE CARS. WHY NOT??? IT'S ALMOST LIKE CHEVROLET CONSIDERS IT'S CAR OWNERS "NOT WORTHY". WHAT'S UP! CHEVROLET??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215786January 23, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I PURCHASED A NEW 2004 CHEVY IMPALA IN APRIL OF 2004. IN NOVEMBER 2007, ONE MORNING I NOTICED THAT I WAS DRIVING THROUGH A PARKING LOT AT APPROXIMATELY 70 MILES PER HOUR, THINKING "IT SURE DOESN'T FEEL THAT FAST." AFTER APPLYING THE BRAKE I OBSERVED THE SPEEDOMETER DROP ONLY TO ABOUT 50 MPH. LATER THAT DAY I FOUND THAT THE ONLY WAY TO GET THE SPEEDOMETER BACK TO ZERO WAS TO TURN OFF THE CAR AND RESTART IT SEVERAL TIMES AS THE NEEDLE WOULD DROP ABOUT 10 MPH EACH TIME. ONCE AT ZERO THE SPEEDOMETER APPEARED TO READ CORRECTLY. OVER THE NEXT FEW DAYS THE PROBLEM CONTINUED THOUGH IT WAS REMARKABLY WORSE THE COLDER THE CAR WAS. BY NOW, JANUARY 08 THE SPEEDOMETER HAS STOPPED READING ACCURATELY ALTOGETHER AND HAS PARKED ITSELF AT THE 360 DEGREE MARK. THIS PROBLEM HAS BEEN ADDRESSED IN CHEVY AND CADILLAC TRUCKS BUT GM HAS BEEN SLOW TO ISSUE ANY SPECIAL POLICIES OR RECALLS REGARDING THE CARS. THE PARTS (SPECIFICALLY FAULTY STEPPER MOTORS MANUFACTURED BY DELPHI) BY ALL ACCOUNTS I HAVE BEEN ABLE TO RESEARCH HOWEVER ARE THE SAME REGARDLESS OF MODEL. THIS IS A SAFETY ISSUE PRIMARILY AS WELL AS A LEGAL LIABILITY. BESIDES THIS, THE ISSUE IS CERTAINLY A CUSTOMER RELATIONS NIGHTMARE. I ALONE HAVE VIEWED SEVERAL HUNDRED COMPLAINTS REGARDING THE SAME ISSUE. CHEVROLET MUST ADDRESS THIS PROBLEM IMMEDIATELY WITH A FULL REPLACEMENT OF PARTS AND COMPLETE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215800January 23, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE CLUSTER IN THE DASH HAD WENT OUT WHICH MAKES THE SPEEDOMETER QUIT WORKING CAUSING A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215793January 23, 2008
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
CAR RANDOMLY DOESN'T START. WHEN I FIRST GOT THE CAR(6 MOS AGO) I REPLACED THE STARTER HAVING NO IDEA THAT THIS HAS BEEN HAPPENING OVER AND OVER AGAIN TO MANY IMPALA OWNERS IF NOT ALL OF THEM. STARTED FINE FOR 2 WEEKS AND IT'S BEEN HAPPENING EVER SINCE. SOMETIMES WHEN THE CAR DOESN'T START IT TRIPS THE PASSLOCK AND I HAVE TO WAIT ANYWHERE FROM 10 TO 30MINS BEFORE IT RESETS IN ORDER TO TRY STARTING AGAIN. I'VE BEEN DRIVING THE CAR AND AT QUICK STOPS I HAVE TO LEAVE IT RUNNING TO BE SURE I WON'T GET STUCK THERE FOR 30 MINS OR SO. I'VE ALSO BEEN STUCK AT GAS STATIONS WAITING 10 TO 30 MINS(AT THE PUMP) FOR IT TO START AGAIN (VERY EMBARRASSING). AFTER ALL THE COMPLAINTS I'VE READ I'M AFRAID TO SPEND ANYMORE MONEY ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215613January 22, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING BETWEEN 45-50 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE HEAD ON. SHE BELIEVED BOTH VEHICLES WERE DESTROYED. THE FRONT END OF HER VEHICLE WAS CRUSHED AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT INJURED HER BACK AND HEAD, AND IS CURRENTLY SEEING A DOCTOR. HER SIX MONTH OLD DAUGHTER WAS SEATED IN THE REAR PASSENGER SEAT AND SUSTAINED A BLACK EYE. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED AND THE CONTACT HAS PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 94,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10215678January 22, 2008
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
ABOUT 9 MONTHS AGO HIGH BEAMS WOULD GO OUT COMPLETELY (NO LIGHTS AT ALL) UNTIL HIT LEVER. GOT WORSE UNTIL NO HEADLIGHTS AT ALL. TOOK TO DEALER AND CHARGED ME $629.66 FOR A MULTI FUNCTION SWITCH. ADVISED GM OF NHTSA PEO6017 BUT THEIR RESPONSE WAS THAT GM WOULD NOT COVER DUE TO AGE (2002) AND MILEAGE (107,200). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215592January 21, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
DEXCOOOL LEAK THROUGH HEAD GASKET, 2ND VEHICLE - PROBLEM ON OUT OF STATE BUSINESS TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215474January 20, 2008
FUEL SYSTEM, OTHER, EQUIPMENT, FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
2001 CHEVY IMPALA I WENT OUTSIDE TO START THE VEHICLE AND THE BATTERY WAS DEAD, IT HAD ENOUGH POWER TO POWER UP THE LIGHTS ETC. HOWEVER, IT DID NOT HAVE ENOUGH POWER TO START THE ENGINE. I THAN MOVED ANOTHER VEHICLE UP NEXT TO IT AND CONNECTED JUMPER CABLES. I WAITED FOR IT TO CHARGE AND TURNED THE KEY. WHEN I TURNED THE KEY OVER, THE PLASTIC INTAKE MANIFOLD VIOLENTLY EXPLODED. I HAD A HUGE FIRE UNDER MY HOOD. THE EXPLOSION SHOT PARTS ACROSS MY YARD. I HAD TO USE THE WATER HOSE TO PUT THE FIRE OUT, THE CAR WAS LESS THAN 10 FEET FROM MY HOME. I LEFT IT ALONE AND CONTACTED A DEALERSHIP MECHANIC THE VERY NEXT DAY. I WAS TOLD THAT THEY HAD RECENTLY HAD 2 OF THE SAME VEHICLES COME IN WITH THE SAME PROBLEM, AND THAT IT WAS DUE TO A FAULTY FUEL PRESSURE REGULATOR AND THE FACT THAT THE MANIFOLD IS MADE OF PLASTIC. THIS EXPLOSION COULD HAVE VERY WELL KILLED SOMEONE. I HAVE RESEARCHED THIS ISSUE, AND FOUND THAT THERE WAS A RECALL DONE ON OVER 900,000 OF THESE VEHICLES, HOWEVER, WHEN I CONTACTED GENERAL MOTORS, MY VIN # WAS NOT INCLUDED IN THE RECALL LIST ACCORDING TO GENERAL MOTORS!!!!!!!!!!!!! *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10215368January 18, 2008
ELECTRICAL SYSTEM:HORN
2005 IMPALA ABOUT 7 MONTHS AGO THE HORN STARTED TO GET WEAKER AND WEAKER UNTIL IN THE LAST COUPLE OF WEEKS IT JUST QUIT. WHEN IT STARTED THE VEHICLE WAS ONLY 2 YEARS OLD AND PURCHASED NEW IT HAD 72K PLUS MILES TO DATE AT THE TIME THERE WERE APPROX 61K MILES ON THE VEHICLE. IN TEXAS PART OF THE STATE INSPECTION IS TO HAVE AN OPERABLE HORN, BOTH THE HORNS IN FRONT HAD TO BE REPLACED AT A COST OF $325. THE VEHICLE WAS NOT COVERED UNDER THE MANUFACTURES WARRANTY DUE TO THE NUMBER OF MILES. BUT AGAIN FOR STATE INSPECTIONS THIS IS A SAFETY RELATED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215217January 17, 2008
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL*THE CONTACT OWNS A 2001 CHEVROLET IMPALA. WHEN THE CONTACT'S WIFE ATTEMPTED TO START THE VEHICLE BEFORE JUMPING THE DEAD BATTERY, THE FUEL SYSTEM BYPASSED THROUGH A REGULATOR AND CREATED AN EXPLOSION. ALTHOUGH THE VEHICLE CAUGHT FIRE, IT WAS NOT DESTROYED AND WAS CAPABLE OF BEING REPAIRED. THE DEALER STATED THAT NOTHING COULD BE DONE BECAUSE THE VIN WAS NOT INCLUDED IN THE RECALL. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 131,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10215220January 17, 2008
AIR BAGS:FRONTAL
MY WIFE WAS REAR ENDED BY AN 04 LINCOLN WHILE TRAVELING 40MPH. THIS TURNED HER 06 CHEVY IMPALA INTO ONCOMING TRAFFIC AND A HEAD ON COLLISION WITH A FORD RANGER GOING IN OPPOSITE DIRECTION. RANGER DOING 40-45 MPH, IMPALA DOING 40MPH. MY IMPALA IS BEING REPAIRED AND IS NOT TOTALED. MY WIFE WAS THE DRIVER AND WAS INJURED IN THIS CRASH. SHE HAS NECK, BACK, AND SHOULDER PAIN AS WELL AS HEAD ACHES. AIR BAG NEVER DEPLOYED!! I HAVE PICS OF IMPALA SHOWING DEAD ON / HEAD ON IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10215235January 17, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MILEAGE THE FIRST TIME WAS 18,368 WHEN I TOOK IT BACK TO THE DEALER HAN GRAFF CHEV DURAND MICHIGAN. FINDINGS WERE "ALL FOUR ROTORS HAD LATERAL RUNOUT BEYOND SPECS". THEY RESURFACED FRONT AND REAR ROTORS. MILEAGE SECOND TIME WAS 31,038 AND AGAIN I TOOK IT BACK TO THE DEALER HAN GRAFF CHEVROLET DURAND MICHIGAN. WITHOUT EVEN LOOKING AT IT I WAS TOLD THAT THEY WOULD HAVE TO RESURFACE OR REPLACE THE ROTORS AND QUESTIONED ME IF I WAS A 2 FOOT DRIVER. ALWAYS BLAME THE CONSUMER--THAT WAS SMART. I TOOK IT TO A REPUTABLE GARAGE IN MY AREA AND GUESS WHAT AGAIN THEY HAD TO RESURFACE THE FRONT & REAR ROTORS. I WROTE TO GM'S CEO WAGONER DOCUMENTING ALL THE FACTS AND RECEIVED A CALL FROM A YOUNG LADY WHO TOLD ME "THINGS WEAR OUT" . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215295January 17, 2008
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS GO OUT INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215087January 16, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER GONE CRAZY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215127January 16, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER IS STUCK AT 55MPH WHILE CAR IS OFF. WHEN DRIVING THE SPEEDOMETER WILL READ 90MPH WHEN DRIVING 30 MPH. TEMPERATURE GAUGE WORKS SPORADICALLY. CALLED GM AND WAS TOLD THAT MY CAR IS NOT PART OF THE EXTENDED WARRANTY (RECALL IN OTHER WORDS). I WAS TOLD TO CONTACT MY DEALERSHIP FOR REPAIRS (AT A COST OF OVER $500.00). MANY OTHER VEHICLES FROM THE SAME YEAR ARE COVERED. WE NEED TO KEEP THE PRESSURE ON THIS COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215137January 16, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT THE LOCK ON THE DRIVER SIDE FRONT DOOR WAS INOPERATIVE. IN ADDITION, HE WAS UNABLE TO UNLOCK THE DOOR MANUALLY. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE DOOR LATCH AND LOCK ASSEMBLY. THE CURRENT AND FAILURE MILEAGES WERE 61,378. . UPDATED 02-14-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215157January 16, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVY IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN THE SECURITY LIGHT ILLUMINATED. IN ADDITION, THE FAILURE OCCURRED INTERMITTENTLY THE LAST THREE YEARS. THE DEALER REPLACED THE IGNITION AND PASS SENSOR; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE CURRENT MILEAGE WAS 96,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215181January 16, 2008
STRUCTURE
MY BLACK IMPALA HAS CHIP IN THE PAINT. MY BLACK IMPALA HAS PLACES WHERE THE PAINT IS COMING OFF. HAVE NOT SEEN THIS PROBLEM ON OTHER PAINT COLORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214860January 15, 2008
TIRES
VEHICLE HAS BOUNCY/SHUDDERY RIDE DRIVING OVER 35MPH. LOOKED AT BY 2 DIFFERENT SHOPS, ONE SAID IT WAS A BAD TIRE AND REPLACED UNDER TIRE WARRANTY, THE OTHER SAID IT WAS SEPARATION OF TREAD (BAD TIRE). ALL FOUR TIRES REPLACED WITH BRAND NEW TIRES (OUT OF MY OWN POCKET) AND THE RIDE DID NOT IMPROVE, THEN THE SHOP SAYS THAT IT IS "BUMPS IN THE ROAD" EVEN THOUGH THERE IS A DISTINCT DIFFERENCE BETWEEN A BUMP IN THE ROAD (FELT FROM FRONT TIRES AND BACK TIRES) AND THE SHUDDER OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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