Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11388012January 11, 2021
SUSPENSION
2009 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO UNREPAIRED RECALLS WHICH RESULTED IN A FATAL ACCIDENT. *LD THE CONSUMER STATED THE VEHICLE WAS TRAVELING AT HIGH SPEEDS. THE DIPS IN THE ROAD, THE HIGH SPEED, THE LOADING/UNLOADING AND OF THE SUSPENSION CONTRIBUTED TO THE LOSS OF CONTROL OF THE VEHICLE. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11387481January 11, 2021
AIR BAGS
ON 1/2/2021 I WAS TRAVELING ON THE HIGHWAY WHEN I HAD A FRONT END CRASH AT 60 MPH AND NONE OF THE AIR BAGS DEPLOYED CAUSING INJURY TO MYSELF.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11387101January 8, 2021
AIR BAGS, SERVICE BRAKES, SEAT BELTS
MY BRAKE CATCHES WHILE DRIVING AND UNDER DASH BOARD MAKES NOISE AND WHEN YOU TURN ON THE HEATER IT MAKES NOISE AND ALL MY DASH BOARD HAZARDS LIGHT ARE ON AND WANT GO OFF WIPER RADIO FRONT SEAT. THIS CAR HAS BEEN NOTHING BUT TROUBLE AND THE SHOP I TOOK IT TO TOLD ME TO CONTACT YOU BECAUSE THIS SHOULD BE A RECALL ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387008January 7, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT RECENTLY CAME ON, CAR COMPLETELY LOST POWER AND TURNED OFF DURING AS I TURNED RIGHT AT A LIGHT, HAD ONSTAR RUN DIAGNOSTICS, CODE INVOLVED THE EMISSIONS SYSTEM, WAS ADVISED TO FILL UP WITH HIGH QUALITY FUEL, AND DRIVE WITH THE GAS CAP OFF TO CORRECT IT. I WAS TRAVELING ON A FAMILIAR HIGHWAY AT NIGHT, CRUISE CONTROL SET AT 60 MPH, FURTHER DOWN THE HIGHWAY I SEE DEER RUNNING ACROSS THE HIGHWAY, THEY ARE COMMON IN THIS AREA, I TAPPED MY BRAKES TO SLOW DOWN FOR THEM TO CROSS AND IMMEDIATELY THE CHECK ENGINE, ANTILOCK BRAKES, POWER STEERING, STABILITY TRACK AND BATTERY SAVER INDICATORS ILLUMINATED ON THE DASH AND THE CAR WOULDN'T BRAKE AS IT SHOULD RESULTING IN AN ACCIDENT THAT I HAD MORE THAN ENOUGH TIME TO PREVENT AND COULD HAVE EASILY AVOIDED IF THE BRAKES WOULD HAVE PERFORMED NORMALLY. MAINTAINING MY VEHICLE AND KEEPING UP WITH ITS MAINTENANCE IS OF HIGH IMPORTANCE BECAUSE NOT DOING SO CAN RESULT IN SAFETY ISSUES,I TRAVEL A LOT AND IF I HAD BEEN INFORMED OF THE BRAKE RECALL OR NOTIFIED OF POSSIBLE OTHER RECALLS I WOULD HAVE FOLLOWED UP AND ALLOWED GM TO FIX IT!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11386778January 6, 2021
STRUCTURE:BODY
TAIL LIGHT GASKET, WATER LEAK INTO THE SPARE COMPONENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386783January 6, 2021
SERVICE BRAKES
BRAKE PEDAL SQUEAK WHEN RELEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386789January 6, 2021
POWER TRAIN
WHEN DRIVING UP HILL AT LOW SPEED A ROUGH CLUCK OCCURS WHEN GEAR CHANGES TAKE PLACE BETWEEN 2ND TO 1ST GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386278January 3, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
SIDE DETECTION SYSTEM LIGHT ON DASH SAY SERVICE BUT THE SIDE DETECTION LIGHT ONBTHE MIRROR STAYS ON EVEN WHEN THE CAR IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385734December 31, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR LOST POWER AND ENGINE WENT OUT. STABILITY TRACK IN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385794December 31, 2020
ELECTRICAL SYSTEM
MY 2019 IMPALA IS EQUIPPED WITH HEATED STEERING WHEEL, IN THE PAST WEEK IT STOPPED WORKING, ONLY TO DISCOVER IT HAD A BLOWN FUSE. I CHANGED THE FUSE ONLY TO HAVE IT BLOWN A SECOND TIME. AT THIS POINT I REALIZED SOMETHING MORE INVOLVED WAS WRONG, TOOK CAR TO DEALER TO HAVE CHECKED & REPAIRED. THEY REPAIRED/ REPLACED STEERING WHEEL HEATER MODULE & FUSE. WAS WORKING DAY I PICKED UP, THE FOLLOWING DAY WAS GOING OUT AN PROCEEDED TO GET COMFORTABLE IN CAR AN TO MY DISAPPOINTMENT HEATED WHEEL AGAIN WAS NOT WORKING , CHECKED AN FOUND FUSE WAS BLOWN YET AGAIN . WILL AGAIN CHECK WITH ADVISOR AN SCHEDULE ANOTHER APPOINTMENT ASAP TO HAVE PROBLEM LOOKED INTO FURTHER & CORRECTED. AS OF NOW THERE ARE NO OTHER ISSUES & CAR IS DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385965December 31, 2020
SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS
SIDE DETECTION SYSTEM FAILURE. SPECIAL COVERAGE N172096060. ALSO THERE IS A CREAKING NOICE IN FRONT AREA ONCE I PUT CAR IN DRIVE. WHEN I PRESS DOWN ON BRAKE THERE IS A LOT OF VIBRATION ON THE LEFT DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385486December 29, 2020
ENGINE, STEERING
I WAS DRIVING ON THE FREEWAY AND THE REDUCE ENGINE POWER CAME ON, MY VEHICLE IMMEDIATELY START SLOWING DOWN AND I COULDN'T GO OVER 19 MPH !! VERY SCARY AND UNSAFE AND GM HAS FAILED TO TAKE CARE THE PROBLEM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385503December 29, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY CAR STARTED PUTTING AN EVERYTHING WAS DIM WHILE I WAS DRIVING THE BRAKE LIGHT AN CHECK ENGINE LIGHT BOTH WERE ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385113December 27, 2020
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
THE FRONT CAMERA COLLISION, LANE DEPARTURE, BLIND SPOT WARNING SYSTEM ARE ALL PART OF AN ELECTRONIC SYSTEM THAT WARNS THE DRIVER. IN 2014, CHEVROLET LOCATED THESE MODULES IN THE REAR BUMPER AND DID NOT SUFFICIENTLY PROTECT THEM FROM THE WEATHER ELEMENTS, SO WATER GETS INTO THEM AND CAN CAUSE A FIRE, AND FAILURES FROM LOSING YOUR DASH GAUGES TO THE VEHICLE NOT STARTING. CHEVY WAS NICE ENOUGH TO ISSUE A SERVICE ACTION, BUT LIMITED TO A 6 MONTH TIME FRAME FOR REPAIRS. THEY ISSUED N172097060, WHICH WAS AVAILABLE FROM APRIL 2019 TO JANUARY 2020. THIS WAS NICE IF IT FAILED DURING THAT TIME. MINE FAILED FOR THE FIRST TIME IN OCTOBER 2017, WHICH WAS REPAIRED UNDER WARRANTY, AND AGAIN IN APRIL OF 2020, WHICH WAS JUST OUT OF THE WARRANTY PERIOD. CHEVY SAID THEY WOULD NOT COVER THIS SAFETY ISSUE AGAIN BECAUSE I WAS OUT OF THE N172097060 RECALL DUE TO TIME, NOT MILEAGE. I BELIEVE THAT THIS SHOULD BE COVERED FOR A LONGER PERIOD OF TIME BECAUSE IT IS A SAFETY ISSUE.I WAS READING THAT THERE WAS A LETTER SENT, BUT I NEVER RECEIVED IT. I WOULD HAVE BROUGHT THE CAR TO THE DEALER THE NEXT DAY, KNOWING ABOUT THE PROBLEMM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385016December 26, 2020
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
FOR THE SECOND TIME SINCE PURCHASING THIS VEHICLE NEW, THE BLIND SPOT DETECTION SYSTEM IS FAILING. WHEN THIS SYSTEM FAILS IT SLOWLY TAKES OUT THE REST OF THE VEHICLES ELECTRICAL SYSTEMS, EVEN THOSE NOT RELATED TO ANY COLLISION AVOIDANCE SYSTEM. THE FIRST TIME I HAD IT REPAIRED IT WAS OUT OF THE ORIGINAL WARRANTY MEANING I HAD TO PAY THE APPROX. $1000 BILL. A YEAR OR SO LATER RECEIVED A LETTER FROM GM SAYING THAT THAT REPAIR WOULD NOW BE COVERED UP TO 6 YEARS/80,000 MILE AND IF I HAD ALREADY PAID FOR SUCH REPAIR THAT I COULD FILE A CLAIM AND THEY WOULD REIMBURSE ME FOR THE PREVIOUS WORK. WELL AMAZINGLY THEY REIMBURSED ME FOR THE FIRST REPAIR, WHICH WAS GREAT! EXCEPT NOW, THE SAME EXACT THING HAS HAPPENED AGAIN AND I AM NOW PAST THE 6 YEAR 80,000 MILE MARK. GM NEEDS TO REDESIGN THIS SYSTEM TO NOT BE PLACED IN HIGH MOISTURE AREAS OR AT THE VERY LEAST HAVE A MODULE/CONNECTOR THAT IS NOT SUSCEPTIBLE TO WATER INTRUSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385049December 26, 2020
ELECTRICAL SYSTEM
MY CAR IS EQUIPPED W/A HEATED STEERING WHEEL. ATTEMPTED TO TURN ON ONE COLD MORNING ONLY TO DISCOVER IT WAS NOT WORKING. CHECKED THE MANUAL TO LOCATE FUSE BOX FOUND FUSE WAS BLOWN, REPLACED FUSE STARTED CAR UP TO CHECK HEATED STEERING WHEEL & NOTHING. AGAIN CHECKED FUSE...BLOWN AGAIN. NOW CONCERNED OF A POSSIBLE ELECTORAL PROBLEM. CONTACTED LOCAL DEALER AN SCHEDULED AN APPOINTMENT TO HAVE CHECKED OUT FURTHERED. NO OTHER ISSUES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384730December 23, 2020
EQUIPMENT:ELECTRICAL, ELECTRICAL SYSTEM
THE SIDE DETECTION MODULES IN MY 2015 IMPALA HAVE GONE BAD FOR THE SECOND TIME IN LESS THAN 2 YEARS. THEY WERE REPLACED IN FEBRUARY OF 2019. THIS WAS MOSTLY COVERED THROUGH A SPECIAL "RECALL" TO REPAIR AND PREVENT A REOCCURRENCE OF THE FAILURE. NOW, IN DECEMBER ON 2020, I AM EXPERIENCING THE EXACT SAME CONDITION. THEY DID NOT REPAIR THE MODULES TO PREVENT THE SAME CONDITION FROM ARISING AGAIN. THEY GET WET BECAUSE OF A BAD DESIGN AND FAULT OUT, LEADING TO CAR SHUTTING DOWN OR EVEN FIRE FROM HARNESS TO MODULES CONNECTION. GENERAL MOTORS AND/OR THE DEALERSHIP (SUBURBAN CADILLAC, NOW SHAHEEN CADILLAC OF LANSING MI) SIMPLY REPLACED DISFUNCTIONAL PARTS WITH THE EXACT SAME DISFUNCTIONAL PARTS. A CONSUMER SHOULD NOT BE REQUIRED TO CONTINUOUSLY REPAY FOR A POSSIBLY DANGEROUS MALFUNCTION THAT THE COMPANY IS QUITE AWARE OF. I TRULY HOPE THAT THEY ARE NOT ALLOWED TO CONTINUE THIS IN THE FUTURE. THE REFUSAL TO ACCEPT FINANCIAL RESPONSIBILITY FOR REPAIRS DUE TO NEGLIGENT DESIGN AND INADEQUATE FIXES IS EVEN MORE ENRAGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384481December 21, 2020
ELECTRICAL SYSTEM
WHILE DRIVING AT ANY SPEED THE CAR SHUTS OFF. IT COMPLETELY LOSES POWER. NO POWER STEERING OR BRAKES. I WAS GOING 60 ON A HIGHWAY AND IT STALLED THANK GOD IT WASN'T RUSH HOUR AND THERE WEREN'T MANY CARS AROUND ME. THIS HAPPENS AT 10MPH 30, 40, 50. NO MATTER HOW FAST OR SLOW YOU ARE GOING THE CAR SHUTS OFF AND LEAVES YOU WITH NO BRAKES OR POWER STEERING. THIS IS A HUGE SAFETY ISSUE AND SHOULD BE A RECALL. IT HAS BEEN DIAGNOSED AS A FAULTY IGNITION SWITCH. I HAVE HAD IT LOOKED AT BY 3 DIFFERENT MECHANICS AND THEY ALL SAY THAT IS WHAT IT IS. NOW I HAVE TO PAY TO GET A NEW IGNITION PUT IN. I HAVE HAD THE CAR 18 MONTHS AND NEW PROBLEMS OCCUR CONSTANTLY WITH IT. CHEVY SHOULD BE PAYING FOR A NEW IGNITION SWITCH TO BE INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384492December 21, 2020
ENGINE
BROUGHT MY CAR IN FOR ROUTINE OIL CHANGE. INFORMED DEALERSHIP OF LOUD EXHAUST SOUND. ASKED IF THEY COULD CHECK FO AN EXHAUST LEAK. UPON PICKING UP MY VEHICLE I WAS INFORMED THE LOUD EXHAUST WAS DUE TO A CRACK IN THE CATALYTIC CONVERTER. I ASKED WHAT WOULD CAUSE THIS TO HAPPEN. THEY WERE UNSURE OF CAUSE IT IS NOT A NORMAL ISSUE FOR THE MILEAGE AND AGE OF VEHICLE. THEY DID PROVIDE ME WITH A QUOTE TO REPAIR. I TOOK MY CAR TO A DIFFERENT REPAIR SHOP AND THEY WERE CONCERNED THAT THIS PART WAS FAULTY FROM THE MANUFACTURER. THEY INFORMED ME THAT A RECALL COULD BE POSSIBLE AND ADVISED ME TO CONTACT GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384038December 18, 2020
UNKNOWN OR OTHER
THE TRUCK IS FILLING UP WITH WATER AND CAUSING A MILDEW SMELL IN THE CAR FROM THE WATER GETTINGNSTALE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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