Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10495502January 28, 2013
VEHICLE SPEED CONTROL
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE MALFUNCTION. *SMD THE CONSUMER STATED AS SHE TURNED INTO A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED, GIVING HER NO TIME TO REACT, WITH APPLYING THE BRAKE. THE CONSUMER HIT A PLANTER BOX, WHICH STOPPED HER FROM CRASHING INTO A WALL. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10494835January 27, 2013
ENGINE
COOLANT SMELL IN CAB, HVAC INTAKE DUCT MOUNTED LESS THAN 6INCHES FROM COOLANT SURGE TANK VENT. IN COLD WEATHER IT SMELL SEEMS WORSE. LOVE THE CAR BUT THIS SHOULD NOT BE HAPPENING WITH A 2012 CAR, WITHIN MINUTES OF STARTING TO BREATH THIS POISON I GET CRAMPS IN MY SINUSES & START TO GET A MILD HEADACHE. READING ONLINE SEEMS GMS CURRENT FIX TO QUIET THE ISSUE BY BUYING BACK CUSTOMERS CARS, THAT LEAVES THE REST OF US CRUZE OWNERS BREATHING FUMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494790January 26, 2013
POWER TRAIN
I HAVE A 2011 CHEVY CRUZE LTZ AND I WAS JUST WONDERING IF IT WAS NORMAL IN THE COLD WEATHER THAT THE RPM GAUGE GOES ALL THE WAY UP TO 3500 RPMS BEFORE SHIFTING INTO THE NEXT GEAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494828January 26, 2013
ENGINE
ANTIFREEZE FUMES ORIGINATE IN THE ENGINE COMPARTMENT AND LEAK INTO THE PASSENGER COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494831January 26, 2013
STEERING
STEERING HAS INTERMITTENT ISSUE. WHILE DRIVING AT INTERSTATE SPEEDS IT FEELS AS THOUGH THE WHEEL GETS CAUGHT IN A NOTCH. BESIDES THAT WHEN THIS IS OCCURRING THE ELECTRIC STEERING GETS TWITCHY, AND PULLS 1/8-1/4IN TO THE RIGHT EVERY 10SECONDS OR SO. THE PROBLEM WENT AWAY, BUT HAVE READ OTHERS ONLINE WITH SIMILAR ISSUES. TOOK MY CAR TO DEALER & THEY COULD FIND NOTHING WRONG. HAS NOT OCCURRED SINCE. AT 12,000MILES MONTHS BEFORE THIS I STARTED MY CAR & HAD THE SERVICE POWER STEERING MESSAGE ON THE DRIVERS INFORMATION CENTER ON DASH. TOOK IN AT THAT POINT & WAS TOLD THERE WAS NO STORED CODES & NO ISSUES FOUND. I AM REPORTING THIS AS IT COULD CAUSE SOMEONE TO GET IN AN ACCIDENT AT INTERSTATE SPEEDS. PASSING A SEMI THE CAR KEPT TWITCHING/PULLING THE 1/8-1/4IN TOWARD THE SEMIS LANE EVERY 10SECONDS. PLEASE MAKE GM FIX THIS OBVIOUS SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493827January 22, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUISE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD SQUEAKING NOISE WAS EMITTED FROM THE VEHICLE WHEN ENGAGING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME PROBLEM. THE TECHNICIAN DUPLICATED THE PROBLEM HOWEVER, HE WAS UNABLE TO PROVIDE A REMEDY REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND INFORMED THE CONTACT THAT THERE WAS NOT A SAFETY ISSUE REGARDING THE BRAKES. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494341January 21, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2011 CHEVY CRUZE HAS AN ERRATIC SHIFTING TRANSMISSION. AT TIMES IT IS CONFUSED AND HUNTS FOR GEARS. AT OTHER TIMES, IT HAS BANGED INTO GEAR. MOST OF MY DRIVING IS IN STOP AND GO TRAFFIC AND NOT HIGHWAY DRIVING. THE SCARIEST PART IS THE LACK OF ACCELERATION AT TIMES WHEN STEPPING ON THE GAS. SEVERAL MONTHS AGO, WHILE EXITING A SHOPPING CENTER, I ALMOST GOT HIT BY A BUS I WAS A LITTLE INTO THE ROAD AND HAD TIME TO GO BEFORE THE BUS GOT TO ME, BUT WHEN I STEPPED ON THE GAS, NOTHING HAPPENED! LUCKILY, THE BUS HAD ROOM TO GO AROUND ME! I HAVE COMPLAINED TO THE DEALER MANY TIMES ABOUT THIS SITUATION, BUT AM TOLD THERE IS NO NEW UPDATE OR TRANSMISSION REFLASH FROM GM. SO, I THOUGHT IT WAS TIME TO STEP THINGS UP BECAUSE I DID A LOT OF RESEARCH ON THE INTERNET CONCERNING THIS VERY TRANSMISSION ISSUE AND LACK OF ACCELERATION FOR THE 2011 CRUZE AND IT SEEMS TO BE A COMMON COMPLAINT OF MOST 2011 CRUZE OWNERS UNLESS THEY HAVE HAD SOMETHING CALLED A TRIFECTA TUNE DONE TO THEIR CARS, AT THEIR OWN EXPENSE. THEY CLAIM THIS PROCEDURE "CURES" THE SHIFTING PROBLEM. FIRST OFF, MY CAR IS A LEASE, SO I CANNOT MODIFY MY CAR IN ANY WAY. SECONDLY, WHY SHOULD I PAY HUNDREDS TO FIX SOMETHING THAT IS GM'S PROBLEM. ABOUT SIX MONTHS AGO, I CONTACTED GM CUSTOMER SERVICE. FROM ABOUT JULY, 2012 TO NOV. I HAVE BEEN HOOKED UP WITH THREE DIFFERENT PEOPLE WHO WERE WITH THE EARLY RESPONSE TEAM IN THE BUSINESS RESOURCE CENTER. THERE WERE A TON OF PHONE CALLS FROM THEM, BUT IT WAS ALL TALK AND NO ACTION EXCEPT FOR A NEW TCM THAT WAS INSTALLED IN AUG. AT 10,196 MILES. THAT DID NOTHING TO IMPROVE THE TRANSMISSION SHIFTING. I THEN CONTACTED GM CORPORATE ON NOV. 7TH TO EXPLAIN MY PROBLEM. FROM THEN UNTIL TODAY, JAN.21, 2013 I DEALT WITH A GENTLEMEN. FINALLY, ON JAN. 15, AN ENGINEER WAS SENT TO MY DEALER. CONCLUSION- LIKE EVERYONE ELSE WITH THIS PROBLEM- "OPERATING AS DESIGNED"! I FEEL THIS IS A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494345January 17, 2013
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VISIBILITY, SUSPENSION
THERE IS KNOCKING NOISE IN THE REAR OF THE VEHICLE. A LETTER FROM CHEVY STATES THAT THEY KNOW THERE IS A PROBLEM BUT THEY DON'T KNOW HOW TO FIX IT. #PIC5726 THE CAR HAS BEEN IN THE SHOP 4 TIMES FOR THIS STARTING AT ABOUT 16,000 MILES. I HAVE ONLY HAD THE CAR FOR 1.5 MONTHS. TAKING THE CAR BACK TO SHOP ON 1/17/2013 FOR THE HEATER AND A GRINDING NOISE WHEN PUSHING THE GAS PEDAL DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493272January 16, 2013
POWER TRAIN
THE CAR HAS PROBLEMS WITH ACCELERATION. IT POSES A SAFETY CONCERN ESPECIALLY WHEN CROSSING TRAFFIC AND OR PASSING ANOTHER CAR. YOU CAN BE DRIVING THE CAR AND IT WILL LITERALLY LOSE POWER- AND THEN YOU HAVE TO PRESS THE PEDAL TO THE FLOOR- AND HOPE IT GOES. SOMETIMES THE CAR WILL SOUND AS IF IT IS IN IDLE MODE WHEN IN DRIVING THE CAR. WHEN YOU START THE CAR AND BEGIN DRIVING IT JERKS AND IT LUNGES- IT FEELS LIKE YOU ARE BOUNCING AROUND. THE CAR STILL HAS ITS MANUFACTURES WARRANTY AND I HAVE HAD IT AT THE DEALER'S AUTO SHOP ON SEVERAL OCCASIONS- ONE GUY THERE BELIEVES SOMETHING IS WRONG WITH THE CAR BUT IS NOT ABLE TO FIND WHAT IT IS. UNFORTUNATELY, I AM TOLD THERE IS NOTHING WRONG WITH THE CAR AND THAT IS THE "CHARACTERISTICS" OF THAT CAR DUE TO THE TURBO. I DISAGREED. I BELIEVE IT POSES A SAFETY ISSUE- I HAVE NEVER TOLD MY MOTHER BEFORE THE FOLLOWING ABOUT A CAR. "IF I DIE IN THIS CAR SHE BETTER START LOOKING AT GENERAL MOTORS." I HAVE NEVER FELT SO UNSAFE IN A CAR- AND THE MAIN REASON I PURCHASED THE CAR WAS FOR ALL ITS SAFETY FEATURES. IRONIC. I HAVE READ THE SAME COMPLAINTS ON THE WEB- UNFORTUNATELY IT WILL NOT BE ADDRESSED UNTIL SOMEONE IS EITHER DEAD OR SERIOUSLY INJURED FOR GM TO ADDRESS THESE COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492294January 11, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE .THE CONTACT STATED THAT WHENEVER THE BRAKES WERE ENGAGED THE REAR WHEELS EMITTED A LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE BUT WAS UNABLE TO PROVIDE A REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491936January 9, 2013
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
THIS CAR WOULD SUDDENLY AND WITHOUT WARNING SURGE/LUNGE FORWARD CREATING A SAFETY HAZARD TO ALL INCLUDING OTHER DRIVERS. I HAVE HAD IT BACK TO THE DEALER TWICE AND THEY HAVE CONFIRMED AND DUPLICATED MY OBSERVATIONS AND CONCERNS HOWEVER,AT FIRST THEY THOUGHT IT WAS ELECTRONIC AND THEN DECIDED TO REBUILD THE TRANSMISSION AFTER THEY FOUND METAL FRAGMENTS WITHIN THIS SEALED COMPONENT. THIS IS A BRAND NEW CAR SO WHY WOULD THEY NOT REPLACE THE CAR,GIVE BACK MY MONEY OR AT THE VERY LEAST REPLACE THE TRANSMISSION RATHER THAN REPAIR IT? THE CAR HAS NOW BEEN IN THE SHOP FOR 18 OF THE 40 SOMETHING DAYS THAT I HAVE OWNED IT AND ITS STILL THERE TODAY. I AM NOT CONVINCED THAT THE TRANSMISSION IS THE REAL PROBLEM AND I'M SKEPTICAL THAT GM TRULY KNOWS WHAT THE ISSUE IS. I WOULD BE INTERESTED TO KNOW IF OTHER CRUZE OWNERS ARE ALSO EXPERIENCING THIS SAFETY ISSUE? I AM ALSO DISAPPOINTED THAT GM DOESN'T SIMPLY RETURN THE FEW DOLLARS I HAVE INVESTED AND LET THIS CAR FLY OFF INTO THE SUNSET. I HAVE BEEN A CONSISTANT GM BUYER FOR MANY MANY YEARS AND THIS PARTICULAR SITUATION HAS LEFT A BAD TASTE IN MY MOUTH TO SAY THE LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491995January 9, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE WITH THE GEAR SHIFTED IN PARK AND THE ENGINE IN OPERATION. THE CONTACT WAS STANDING ON THE PASSENGER'S SIDE OF THE VEHICLE AND WITHIN SEVERAL MOMENTS, THE VEHICLE ROLLED AWAY IN REVERSE. THE CONTACT ATTEMPTED TO RE-ENTER THE VEHICLE ON THE DRIVER'S SIDE AND THE VEHICLE BEGAN TO DRAG HER UP AGAINST A CONCRETE POLE. THE CONTACT LANDED ON THE GROUND WHERE THE FRONT DRIVER'S SIDE TIRE WAS AND THE VEHICLE THEN DROVE OVER HER LEFT FOOT. THE CONTACT'S LEFT ARM SUSTAINED A SEVERE FRACTURE TO THE RADIUS AND HUMERUS. THE CONTACT ALSO SUSTAINED NERVE DAMAGE TO THE LEFT FOOT. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE EXTERIOR BODY DAMAGES WERE REPAIRED. SOME TIME LATER, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 11V273000 (POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION-PRNDL). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE AND THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10490996January 4, 2013
STEERING
UP TO THIS POINT HIGH PRAISE FOR THE CRUZE IN GENERAL BUT I RECENTLY NOTICED MY 2012 CHEVY CRUZE ECO HAS BEGUN TO HAVE STEERING ISSUES. THIS BEGAN AT AROUND 16000 MILES AND BEGAN SOMETIME AFTER THE OIL PAN RECALL WORK WAS DONE AT THE DEALER . (BUT APPROXIMATELY 6000 MILES AFTER THAT SO I CAN'T DEFINITELY ATTRIBUTE IT TO THAT). TIRE ROTATION WAS RECENTLY PERFORMED AT THE DEALER AS WELL. THE CAR HAS A SLIGHT PULL IN ONE DIRECTION AND WHEN THE STEERING IS CORRECTED THERE IS A PERCEPTIBLE "JERK" TO THE OTHER DIRECTION. SIMILAR TO A STEERING WHEEL POSITION SENSOR SYMPTOM I HAD ON AN OLDER VEHICLE. FEELS LIKE THE POWER STEERING "SKIPS" OR HAS A DEAD SPOT. L LOOKED THIS UP BEFORE TAKING IT TO THE DEALER AND SAW MANY OTHERS HAD A SIMILAR ISSUE SO I THOUGHT I'D FILE A COMMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491013January 4, 2013
STEERING
THE CAR SUDDENLY DEVELOPED A STEERING PROBLEM. WHILE DRIVING STRAIGHT IT WILL START TO WANDER, WHEN I GO TO MAKE A SMALL CORRECTION TO REMAIN GOING STRAIGHT THE STEERING IS NOT IMMEDIATELY RESPONSIVE. THE STEERING WHEEL SKIPS BEFORE IT STARTS TO MAKE THE CORRECTION WHICH THEN MAKE THE CAR SLIGHTLY JERK TO ONE DIRECTION OR THE OTHER. IT IS LIKE THE STEERING DOES NOT RESPOND AT FIRST, THIS IS ONLY WHILE I AM DRIVING STRAIGHT. IT SEEMS MORE NOTICEABLE BETWEEN 40-60 MPH. I TOOK IT TO THE DEALER WHO SAID THEY COULD NOT FIND ANY THING AND IT IS NORMAL. THIS IS NOT NORMAL IT NEVER DID IT UNTIL A MONTH AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490108December 26, 2012
ENGINE
WHEN HEATER IS IN USE GET A STRONG ANTIFREEZE SMELL IN THE CAR. ALSO GET A FILM ON THE INSIDE OF THE WINDOWS. HAD BACK TO THE DEALER 3 TIMES. WE HAVE A 5 MONTH OLD THAT RIDES IN THE CAR, NOT SURE IF IT IS SAFE FOR HIM WITH THE COOLANT SMELL IN THE CAR. YOU HAVE TO WASH IN SIDE OF WINDOWS WEEKLY SO YOU CAN SEE AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489592December 24, 2012
STEERING
WHILE DRIVING ON THE INTERSTATE THE STEERING STICKS. THIS IS A SAFETY PROBLEM SINCE YOU HAVE TO OVERCORRECT WHEN IT RELEASES. THIS HAPPENS AROUND 60-70 MPH. THE CAR ONLY HAS 4000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489583December 23, 2012
ENGINE
WE HAD PURCHASED THE VEHICLE JUST 8 MONTHS AGO, WAS NOT PURCHASED NEW, BUT WAS NEW USED..STILL UNDER WARRANTY..WE RECEIVED THE RECALL. HAD AN OIL CHANGE AND DETAIL TO DO ANYHOW, SO TOOK IT IN TO WHERE WE BOUGHT THE VEHICLE. THEY DID THE OIL CHANGE, SUPPOSED RECALL FIX AND SUPPOSED DETAIL. OUR VEHICLE WAS STILL UNDER WARRANTY AT THE TIME OF THE OIL CHANGE. 36000. AS WE DROVE, STARTED SMELLING BURNING OIL...NEVER OCCURRED BEFORE. OPENED HOOD AND NOTICED AN OIL LEAK BELOW THE VEHICLE INTO THE ENGINE SHIELD. BEING OUT OF WARRANTY BY THAT TIME, WE DID NOTHING. JUST FIGURED THEY DID AN IMPROPER OIL CHANGE AND IT WAS LEAKING. TODAY, WE DISCOVERED WHILE CHECKING THE OIL THAT IT HAD GAS IN THE OIL CHAMBER. IN PULLING THE DIP STICK OUT, IT LEAKED ALL OVER THE ENGINE..I QUICKLY SMELLED OF IT, SMELLED LIKE GAS. MY HUSBAND DRAINED IT, AS WE WERE FOUR HOURS FROM HOME, REPLACED THE OIL WITH NEW. WHEN WE RETURNED HOME, CHECKED OIL. 1/3 QUART OF GAS HAD CONTAINED ITSELF IN THE OIL CHAMBER ON OUR SMALL ROAD TRIP. SO, NOW WE HAVE A 2011. 43,000 MILE NEW CAR WITH GAS IN ENGINE OIL AND LEAKING.. ANY SUGGESTIONS?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489447December 21, 2012
STEERING
I NOTICED RECENTLY THE CAR HAS STEERING ISSUES THAT WERE NOT THERE BEFORE. BASICALLY THE CAR STARTS TO DRIFT, IT WILL START TO PULL IN ONE DIRECTION AND WHEN I CORRECT IT ITS LIKE IT JERKS TO THE OTHER DIRECTION. IT'S NOT A VIOLENT JERK BUT VERY NOTICEABLE. ALMOST FEELS LIKE IT STICKS IN A CERTAIN SPOT. THAT'S REALLY THE BEST I CAN EXPLAIN IT BUT IT WAS NOTICEABLE RIGHT AWAY. I HAVE AN APPOINTMENT TODAY TO GET IT LOOKED AT. I HOPE THEY CAN FIGURE IT OUT. I LOVE THE CAR BUT IT FEELS UNSAFE RIGHT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489000December 17, 2012
TIRES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE EQUIPPED WITH FIRESTONE TIRES, SIZE: P215/60R16, LINE: FR710. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED BUBBLES ON THE SIDEWALL OF ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE CONTACT NEEDED TO REPLACE BOTH FRONT TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE OF THE VEHICLE AND THE TIRE WAS 7,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489049December 17, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT NO COST TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 22,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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