Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10507282April 5, 2013
POWER TRAIN
VEHICLE HESITATES ON ACCELERATION AND DID EVER SINCE PURCHASED ON 6/22/11. DEALER COULD NOT FIND ANYTHING WRONG ACCORDING TO THEIR DIAGNOSIS "CUSTOMER CONCERN NOT DUPLICATED". MANY MANY OTHER 2011 CHEVY CRUZE OWNERS ARE EXPERIENCING THE SAME EXACT ISSUE AFTER SEVERAL UNSUCCESSFUL VISITS TO DEALER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507182April 4, 2013
VEHICLE SPEED CONTROL
THIS INCIDENT IS OCCURRING ON A NEW VEHICLE THAT WAS PURCHASED LESS THAN 2 YEARS AGO. ON 3 SEPARATE OCCASIONS, WHILE DRIVING ON THE FREEWAY, AT A RATE OF SPEED APPROXIMATELY 65 -75 MPH, THE LIGHTS ON THE DASH WOULD LIGHT UP AND THE CAR WOULD FAIL TO ACCELERATE AND START LOSING SPEED. ATTEMPTS TO PRESS THE ACCELERATOR AND GAIN SPEED WOULD RESULT IN EITHER THE CAR REVVING VERY HIGH AND ONLY REACH 5 - 10 MPH HOUR, OR THE CAR WOULD COMPLETELY LOSE POWER AND DIE. THE OWNER OF THE VEHICLE WAS UNABLE TO EXIT THE FREEWAY DUE TO THE HIGH RATE OF SPEED OF THE OTHER VEHICLES ON THE FREEWAY AS THE CAR WOULD NOT ACCELERATE FASTER THAN 5-10 MPH. THIS SITUATION IS HIGHLY DANGEROUS AS THE VEHICLE IS IN JEOPARDY OF BEING IN AN ACCIDENT OR CAUSING AN ACCIDENT AS YOU HAVE NO WARNING BEFORE THE CAR STARTS TO JUST LOSE SPEED AT A VERY FAST PACE. THE MANUFACTURER AND/OR DEALERSHIP INDICATED THEY HAD CORRECTED THE PROBLEMS EACH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505206April 1, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE AND FIVE MINUTES LATER, THE VEHICLE IGNITED INTO FLAMES. THE CONTACT STATED THAT THERE WAS A FIRE REPORT FILED THAT STATED THAT THE FIRE STARTED IN THE ENGINE. THE VEHICLE WAS DESTROYED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10504687March 27, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
STRONG ODOR OF COOLANT ENTERING THE INTERIOR OF CAR WHEN HEATER IS USED. BECOMES STRONGER IF WINDOW IS OPEN WHILE DRIVING . ODOR IS NOT PRESENT WHEN AT STANDSTILL. OPEN OPENING HOOD WITH ENGINE OFF ODOR CAN BE SENSED NEAR THE WATER PUMP AREA. DEALER REPLACED WATER PUMP A WEEK AGO TO REMEDY THE PROBLEM. THE VEHICLE HAS 28 K ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504277March 23, 2013
UNKNOWN OR OTHER
SQUEAK IN LEFT REAR WHEEL AREA WHEN BRAKING AT AND UNDER 20MPH. DEALER COULDN'T FIND PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503649March 19, 2013
STRUCTURE:BODY, ENGINE
THE CHROME COATING ON THE INSIDE DRIVERS SIDE PLASTIC DOOR HANDLE IS FAILING. THE EDGES OF THE CHROME WHERE IT HAS SEPARATED FROM THE PLASTIC ARE RAZOR SHARP AND HAVE CAUSED MULTIPLE FAIRLY DEEP LACERATIONS TO MY FINGERS WHEN OPENING THE DOOR. I INQUIRED AT THE DEALER ABOUT THEM REPLACING THE PART UNDER WARRANTY BECAUSE ITS CAUSING ME INJURY DESPITE MY CAUTIOUSNESS WHILE OPENING THE HANDLE, THEY TOLD ME IT WASN'T COVERED AND WOULD BE AN EXPENSIVE FIX DUE TO THE LABOR INVOLVED. MY SECOND COMPLAINT IS THE HEAT WORKS INTERMITTENTLY AND WHEN TAKEN TO THE DEALER, THEY SAID I HAD A CRACKED THERMOSTAT HOUSING WHICH WOULD BE COVERED UNDER WARRANTY. THEY DID NOT FIX IT HOWEVER AND SIMPLY REFILLED MY ANTIFREEZE AND SAID THEY WOULD CALL ME TO HAVE IT FIXED WHEN THE PART CAME IN....THAT WAS ALMOST TWO WEEKS AGO. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10502365March 11, 2013
ENGINE AND ENGINE COOLING
COOLANT SMELL IN CABIN. MANY OTHER CRUZE OWNERS NOTICING SAME THING. GM HAS YET TO CORRECT THE ISSUE. ONLY HAPPENS ONCE CAR IS AT OPERATING TEMPERATURE. DEALERSHIPS WON'T FIX IT OR DON'T KNOW HOW AND CHEVY REFUSES TO EVEN DIAGNOSE MY CAR AS IT'S OUTSIDE OF THE 36,000 BUMPER TO BUMPER COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501986March 7, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE IN AN ATTEMPT TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501861March 6, 2013
ENGINE AND ENGINE COOLING
COOLANT SMELL INSIDE THE CABIN. CAR HAS BEEN TO DEALERSHIP AT LEAST 10 TIMES. THEY HAVE REPLACED HEATER CORE. REPLACED THERMOSTAT TWICE. REPLACE CAP. ADDED A RESERVOIR OVERFLOW DRAIN TUBE PER DOCUMENT ID# 2859137. DID DYE TEST. SMELL IS STILL OVER BEARING. THE SMELL IS SO STRONG THAT IT MAKE MY FAMILY AND PASSENGERS NAUSEA AND ONSET HEADACHES. THERE IS A FILM ON THE WINDOW.THE DEALER'S SHOP FOREMAN AND SERVICE WRITER HAS WITNESS THIS SMELL. VERY CONCERNED ABOUT THE HAZARDS OF THIS VAPOR. WE HAVE REQUESTED ON MULTIPLE TIMES TO RECEIVE A COPY OF THE MATERIAL SAFETY DATA SHEET AND CHEVROLET HAS NOT BEEN FORTH COMING. IT HAS BEEN A YEAR AND A HALF AND NO RESOLUTION. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501402March 5, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEATER BLOWS AIR AT 215 DEGREES CAUSING THE HEATER VENTS TO BECOME VERY HOT, AND UNTOUCHABLE. THE OWNER IS UNABLE TO USE THE HEATER FULLY BECAUSE IT IS LIKE BEING IN A SAUNA. GM KNOWS ABOUT THE PROBLEM, BUT HAS NO RESOLUTION BECAUSE THE ISSUE IS A DESIGN ISSUE. THE OWNER IS PROCEEDING WITH THE LEMON LAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500943March 1, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER A SEVERE HAIL STORM, THERE WERE LARGE DENTS IN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE HAIL STORM CAUSED $7,000 WORTH OF DAMAGE TO THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF THE STEEL IF HE WERE TO BE INVOLVED IN A CRASH. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE CURRENT MILEAGE WAS APPROXIMATELY 19,000. UPDATED 05/08/13*LJ THE CONSUMER STATED A VEHICE PARKED NEXT TO THE THIS ONE HAD MINIMAL HAIL DAMAGE. AAA MADE 3 VISITS IN ORDER TO REPAIR THE DAMAGE. UPDATED 06/04/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499984February 25, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
CRUZE HAS A COOLANT SMELL BOTH INSIDE AND OUTSIDE OF THE CAR. APPARENTLY THIS IS AN EXTREMELY COMMON ISSUE WITH THE CRUZE VEHICLES. GM HAS YET TO FIX THE ISSUE WITH THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500381February 22, 2013
ENGINE AND ENGINE COOLING
2012 CHEVY CRUZE. CONSUMER WRITES IN REGARDS TO A DISTINCTIVE BURNING ODOR COMING FROM UNDER THE VEHICLE. *SMD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE BURNING ODOR. FROM THE FIRST DAY OF PURCHASE, THE CONSUMER NOTICED A BURNING SMELL COMING FROM OUTSIDE OF THE VEHICLE. THE SMELL BECAME PROGRESSIVELY STRONGER AND STRONGER. THE FURTHER THE VEHICLE WAS DRIVEN, THE STRONGER THE BURNING ODOR BECAME. THE CONSUMER HAS SINCE TRADED THE VEHICLE, FOR A DIFFERENT YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499552February 21, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THERE WAS A SOUR ODOR BEING EMITTED INSIDE THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THERE WAS ANTIFREEZE, WATER AND MOLD UNDER THE ALL-WEATHER FLOOR MATS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS DETERMINED THAT A PLUG HAD NOT BEEN REMOVED IN THE LINE, CAUSING THE LEAK INSIDE THE VEHICLE. THE DEALER REPLACED THE CARPET AND THE FIREWALL INSULATOR PAD HOWEVER, THE MOLD REMAINED. IN ADDITION, THE CONTACT STATED THAT DUE TO THE PROLONGED LEAK AND THE EXTENSIVE MOLD THAT ACCUMULATED IN THE VEHICLE, IT WAS A POSSIBILITY THAT THE CONTACT HAD DEVELOPED LEGIONNAIRES DISEASE. IT WAS LATER DETERMINED THAT THE CONTACT HAD INHALED LARGE AMOUNTS OF ETHYLENE GLYCOL AND SUFFERED MAJOR RESPIRATORY ILLNESS. THE MANUFACTURER WAS CONTACTED AND OFFERED TO PURCHASE THE VEHICLE BACK FROM THE CONTACT AT THE ORIGINAL PRICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10497875February 12, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE INSIDE OF THE VEHICLE SMELLED LIKE BURNING PLASTIC AND THE WINDOWS ON THE VEHICLE FOGGED UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES BEFORE THEY WERE ABLE TO DETERMINE THAT THE HEATING CORE CAUSED THE FOG. THE HEATING COIL WAS REPLACED BUT THE CONTACT STATED THAT THE VEHICLE THEN SMELLED OF BURNING COOLANT AND PLASTIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS 25,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496718February 7, 2013
ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V288000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIRS WERE COMPLETED, THE CONTACT NOTICED THAT THE POWER STEERING HARNESS HAD BEEN CHEWED AND FELT THAT THE ENGINE WAS NO LONGER PROTECTED SINCE THE ENGINE COVER WAS REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,535. THE CURRENT MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497101February 3, 2013
STEERING
AFTER DRIVING APPROXIMATELY 90 MILES AT FREEWAY SPEEDS, THE STEERING BECOMES "NOTCHY". MINOR STEERING CORRECTIONS BECOME ALMOST IMPOSSIBLE SINCE THE STEERING WHEEL WILL ONLY MOVE IN FINITE INCREMENTS SO DRIVING THE CAR BECOMES DIFFICULT, EVEN DANGEROUS SINCE IT IS NOT POSSIBLE TO POSITION IT PROPERLY IN THE TRAFFIC LANE. WEATHER OR TEMPERATURE DOES NOT SEEM TO AFFECT THE PROBLEM. THE CAR STEERS PROPERLY ON SHORT TRIPS BUT ON A REGULAR, WEEKLY TRIP I MAKE, THE PROBLEM ALWAYS OCCURS AFTER ABOUT 90 MILES. AFTER THE CAR IS STOPPED (AT THE 130 MILE MARK) FOR A COUPLE HOURS, THE PROBLEM DOES NOT REOCCUR AT START-UP. DEALER HAS BEEN CONTACTED AND CANNOT DUPLICATE THE PROBLEM--BUT HASN'T DRIVEN THE CAR FOR MORE THAN A MILE OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495213January 30, 2013
STEERING
DRIVING IN STRAIGHT LINE DOWN HIGHWAY @ +/-50 MPH THE CAR BEGINS TO DRIFT, AS YOU STEER TO CORRECT BACK, THE STEERING WHEEL HAS A FEEL LIKE ITS STUCK OR LOCKED AND GIVES THE FEEL LIKE YOU HAVE TO FORCE IT BACK TO RELEASE IT. ALMOST FEELS LIKE A DEAD SPOT IN THE STEERING FOR LACK OF A BETTER TERM. I STATED TO NOTICE IT OFF AND ON FAINTLY SINCE MAYBE AROUND XMAS AND IT HAS SEEMINGLY BEEN GETTING WORSE AND WORSE HAPPENING MORE OFTEN AND MORE NOTICEABLE. JUST YESTERDAY I EVEN NOTICED FOR THE FIRST TIME THE SAME FEELING WHILE JUST SITTING STOPPED AT A RED LIGHT. GAVE THE STEERING WHEEL A LITTLE BACK AND FORTH MOTION AND IT REPLICATED THE SAME STUCK FEELING / DEAD STOP IN THE STEERING. JUST DID A LITTLE BIT OF CHECKING ONLINE AND SEE THAT I AM NOT THE ONLY PERSON EXPERIENCING THIS SAME THING SO I KNOW THAT IM NOT GOING CRAZY. HERE IS A LINK I FOUND OF OTHERS EXPERIENCING THE SAME PROBLEM... HTTP://WWW.CRUZETALK.COM/FORUM/25-SERVICE-ISSUES/9245-ODD-STEERING-2012-CRUZE-ANYONE-ELSE-PROBLEM.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495239January 30, 2013
POWER TRAIN
I PURCHASED MY VEHICLE NEW AND I AM THE ONLY OWNER/ DRIVER. THE TRANSMISSION HAS ALWAYS BEEN JERKY AND LAGGING. IT HAS BEEN TO THE DEALER MULTIPLE TIME FOR SERVICE. WHEN YOU PRESS THE ACCELERATOR THERE IS A LAG BEFORE THE VEHICLE ACCELERATES. IT IS NOT A SMOOTH RIDE. THE TRANSMISSION SHIFTS AT VERY HIGH RPM'S. WHEN IT DOES SHIFT IT IS VERY ROUGH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495164January 29, 2013
STEERING
STEERING STICKS JUST LEFT OF CENTER, TYPICALLY AT FREEWAY SPEEDS, BUT ALSO AS LOW AS 40 MPH. STICK IS INTERMITTENT AND WEAK ENOUGH THAT IT DOES NOT CURRENTLY PRESENT A DANGER TO OPERATING THE VEHICLE SAFELY. STEERING MUST BE HELD STATIONARY FOR IN EXCESS OF 2-3 SECONDS JUST LEFT OF CENTER FOR THE STEERING TO STICK. WEAVING OR SWAYING THE CAR LEFT TO PROVIDE PROVIDES SMOOTH AND DIRECT STEERING INPUT. THE ISSUE HAS BECOME MORE INTERMITTENT WITH COLDER WEATHER, TYPICALLY REQUIRING LONGER DRIVES FOR THE ISSUE TO REAPPEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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